Ferris Home Improvements

8 of the 30 one and two-star reviews we hold, most recent first.

• 1 out of 5Connie Curnowa year ago

  I definitely would advise going with another more professional and competent kitchen remodel design company! The designer we were with made endless mistakes and would never own up to any of them. She made one trip to our home in the beginning to look at the kitchen and measure, which was off by far for our island spacing. There was another gap where cabinets meet because of her measurements that our contractor corrected. The list of her mistakes is endless. After a blow up to get her back out to do a final measurement before the project began, she still didn’t get measurements correct. Luckily, we had an amazing contractor who cleaned up her mistakes, taking extra time and at a cost! Bottom line, do your homework and go with a professional designer and company and shop at places you want to go to, not who they contract with! You will save yourself a lot of frustration, time and money!

  Reply from the business

  Connie, Thank you for reaching out and expressing your concerns regarding the entirety of your kitchen project. We do our best to provide our customers with exceptional service. Every project is unique and can potentially run into challenges, especially custom design work. It is great to hear that the contractor on site was able to address your needs on the spot. It is to our knowledge that all contractual agreed material has been installed and completed with the exception of one final warranty product. Your design consultant will be out to your home for your warranty delivery and final payment appointment this Wednesday. At that time, please discuss any additional concerns upon arrival as we’d like to make sure everyone is on the same page regarding the scope of work completed or feel free to call into the office and speak with our department manager as we strive to make sure on issues or concerns are addressed and resolved. We genuinely wish that the custom kitchen design developed by our consultant offers you and your family a delightful environment to cherish for many years ahead. Regards, Ferris Team

• 1 out of 5Alex Hernandeza year ago

  There workers liked to go on others people yards and store there equipment without even asking the owner if its okay to do so, also they were using the furniture outside without asking or if its okay to do it.

• 1 out of 5Margaret MeolaEdited 2 years ago

  Deck job,: Left finish touches undone. Insurance refused to assist. In response to Ferris’ comment: Yes I did say something to the supervisor when he came to look at the step that was damaged by the flagstone person. His comment was my husband already signed off on the work. He mentioned he would possibly correct the one area of step around it. Mind you my husband is blind in one eye.

  Reply from the business

  Hello Margaret. We are very sorry to hear about your frustrations and all the mess surrounding your deck. Unfortunately, our insurance cannot cover damages that were created by another party, which is why they denied the claim. Final walk through was completed with a Ferris representative on 11/15/23 with no concerns mentioned at this time. When we finished, the deck was inspected by NCC and was installed correctly, the job site was clean and pressured washed. None of the stone or pavers were present when we did our work which seems to be where the damage could have occurred. As we discussed on the phone, we would be happy to take a look at the issues you're having and offer any solutions that we can. Ferris Home Improvements Team

• 2 out of 5Sandii N2 years ago

  I called this company to address leaks inside my bedroom and bathroom. They sent an assessor who got it wrong in his assessment. My bedroom leak continues and when the assessor came back, he backtracked and admitted that his assessment was incomplete and needs to revisit the issue. This company does not know what it is doing yet wants to submit an overpriced amount... Claiming that they can revisit their incorrect assessment in a warranty. Complete rubbish. A company that cannot provide a lasting solution to a problem for which they were called is not experienced... Stay away from this company.

• 1 out of 5Carol Williamson2 years ago

  Back door has been difficult to open for 2 years. Last time someone inspected it they said the door has to be taken off. Last week repair man said it’s just stuck You have to use your shoulder to open the door. Do not buy a Provia door very expensive not worth the money

  Reply from the business

  Thank you very much for your feedback regarding door replacement. We take great pride in quality assurance, and no matter how many thousands of customers we serve each year, we appreciate every job as an opportunity to provide great service and I comb through every review as an opportunity to further improve the award-winning customer experience we strive to deliver at every one of our jobs. I am sorry to hear that your experience with us has been negative. After reviewing your complaint and a thorough review of the detailed notes we keep throughout every job, I understand that Monty was out to your home on 8/2 to discuss/address the difficultly you are experiencing open and close the door. Our Department Manager Jon Fiske has since scheduled an appointment with you Monday at 2:30 p.m. to reassess the door to address this issue. Our team has already conceptualized a few solutions to solve the problem. My sincere apologies for the lack of communication between us during this time, but rest assured we will correct the issue in a timely manner. Ferris Home Improvements Team

• 2 out of 5Scott MacIntyre2 years ago

  We got some work done to help cool our second floor. Warning: It’s a bit of a story. Feel free to skip to the last paragraph. We ended up choosing Ferris, someone came by to take a look and suggested an attic fan and insulation. Told us it’s a one-day job and would help in a big way. Great. A $2k deposit was paid and they told me they’d call to schedule. 2 weeks of me calling them later, we finally got on the schedule for a Wednesday. “One day job?” “Yup, one day.” Wednesday rolled around and they brought a 3rd party photographer with them to take photos for their marketing material. A bit odd they never mentioned that or asked, but not a huge deal. It’s not like they would bring a photographer not used to working in attics right? There’s no way he wouldn’t know to walk on joists and plywood only, right? Not right. I get a text at work from my wife, “Uh… the photographer just fell through the ceiling.” :-| Later that afternoon I called and talked to Ferris and expressed our frustration, they apologized and mentioned the photog was a mistake and they meant to ask first. They also mentioned the electric work happening on Friday. I asked about it not being a one-day job as promised earlier and was told that was also a mistake. Meanwhile, the person-sized hole was being drywalled and spackled so that the painters could address it the next day. Painters showed up the next day and told us “This is not close to ready for paint” and that based on the amount of work needed and their existing schedule all would be finished the following Tuesday. So the 1-day turned into a full week. I called Ferris again to express our displeasure (and to ask them to come pick up the 2, 10’ sheets of insulation that were left in our driveway, and the bucket of nails left on our roof) and they, after going to different managers, offered 5% off. So what’s the takeaway? The actual work done seems to have worked. The upstairs is noticeably cooler. I would absolutely recommend attic insulatio

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback regarding the attic insulation and attic fan installation at your home. We take pride in treating every customer as if they are our only customer, but unfortunately we fell short here when communicating the proper expectations of a photographer coming to take pictures of the work. As soon as the office was notified of the accident, we had all hands-on deck to provide the materials to complete the ceiling patch that same day. We hope the full drywall repairs and new paint are sufficient. Someone from senior management will be reaching out to discuss anything else that may be unsatisfactory. Have a great day! Ferris Home Improvements team

• 1 out of 5Isaac BaruchEdited 2 years ago

  Ferris had installed a new wooden deck at my house. after 4 months I discovered the wood in splitting and a lot of the deck material is low quality. when I complained and asked for a team to come and fix the issues I was told there is no warranty on the material ?!! This was not mention in any form by the sales person when he came over to offer the options for a new deck. if had mentioned that I would have chosen other materials that have a warranty on them and will not wear out like that! lousy customer service that never reached back to fix the sliding doors to the deck that was malfunctioning. this is the 2nd time I provided business to Ferris, and since that is the 2nd time they treat me like that, never again! 07/09/2024 - Ferris management stated that the team will reach out and help fix the issues i pointed out. They reached out to me and sent Justin, the operation manager to assess the damage up close. He did acknowledge the damage and need to replace the defective boards, he took some pictures and promised and answer when this can be done after talking to the wood supplier. however, a few days later i got a call from Jeff, the exterior departments general manger, that notified me that i will need to pay for the work of replacing the defective boards and spindles?! This is after i already paid Ferris 24K for this deck! Conversations over email went back and forth, while in the meantime i had professional deck builders review the condition of the deck and wood, who assured me this is not supposed to happen so fast (less then 6 months after the deck was installed!) with wood that was properly treated for outdoors. Furthermore, i discovered that more beams and boards started to fall apart (See updated pictures i uploaded). I asked Jeff to have his manager call me, and i was refused by Jeff stating that there is no one above him i can talk to (That means he is the company owner?). So, the "courtesy gesture" management had offered as response to my first review,

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  r. Baruch - Thank you for reaching out and expressing your concerns. Wood splitting and expansion and contraction are normal for pressure treated wood. The chemical process that makes the product durable can also cause it to twist, warp and crack as it dries out. This is why we do not give material or manufacturer's warranties on pressure treated wood. This is also why there is no warranty listed on your contracts or paperwork. We have reviewed the pictures you sent and everything seems to be what we expect from wood as it dries out. Had this been composite like the last deck you purchased it would have a very strong warranty on the materials. As a courtesy, Justin will be reaching out to come take another look in person. He will be prepared to make any changes he can as a courtesy to help with the deck as well as advice for best practices of care. Your slider has a workmanship and material warranty. One of our coordinators will be reaching out tomorrow to schedule a tech to inspect the issue you're experiencing. We do have a warrant on file that seems to have been resolved on 12/6, but we have no other issues on record. Thank you for your patience.

• 1 out of 5kaijun liEdited 2 years ago

  This is a scam company. The contract stated that the damaged sidings were to be replaced, but the workers only replaced part of them. After I pointed this out to them, they said that the contract did not specify which parts were to be replaced, and that I would have to pay more if I wanted to replace them. The person who came to estimate the price told me that at least 25-26 parts would be replaced, but in reality, less than 20 parts were replaced. I will never choose them again. Such a dishonest company. Follow-up: Based on the owner's reply, I sent him an email explaining the situation, but 2 weeks passed and I didn't receive any reply at all. This is a company that doesn't care about its customers.

  Reply from the business

  We are very sorry to hear about your experience, Kaijun Li. We do our best to provide our customers with exceptional service. We'd like to discuss this with you further to make sure everyone is on the same page with the scope of work that was contracted vs what was completed. When you get the chance, can you please email us at info@ferrishomeimprovements.com with the best phone number and time to contact you. We look forward to hearing from you. Thank you for your patience and for bringing this to our attention. The Ferris Team! Follow-Up: Mr. Li, our info@ferrrishomeimprovements.com email never received a message regarding this matter. When you get a chance please email info@ferrishomeimprovements.com or call into our office. Thank you! Ferris Team!

• siding replacement47
• bathroom remodel25
• kitchen remodel22
• window replacement19
• tile work14
• project timeline11
• front door installation9
• deck installation9
• gutter guards6
• attic fan installation3

14 more of the 445 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Curt Zahnow2 months ago

  Ferris recently installed replacement windows in my home. The entire process could not have been any smoother. The initial sales consultation was professional, provided options, and answered all of my questions. Kevin, Chris, and their installation team were very efficient, skilled, and friendly. The first day, they had all of the windows installed. It rained that night and none of them leaked despite the exterior flashing not being completed on many of them. The second day, the crew completed the exterior flashing. The windows look great, operate so much easier than the previous ones, and the external sound reduction is very noticeable. Thanks for a job well-done Ferris!

• 5 out of 5Marion Connolly3 months ago

  Tina Dean of Ferris Home Improvement was able to secure replacement hinges for one of my kitchen cabinets. This was no easy task! I initially called the company where the cabinets were purchased only to find they no longer carry that …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5robert todd3 months ago

  Ferris Home Improvements did an excellent job to replace our tub to a beautiful shower and to replace our toilet. Our go to person, Meredith, was such a pleasure to work with, as were Danny, Dan Baker, Chuck, the tile person and plumbers. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Laura Giles3 months ago

  The attention to detail is superior! I loved working with Tina. She was always willing to help me with a quality product while helping me stay within my budget. Tina has helped me with several projects and I have been 110% satisfied!!!

• 5 out of 5Brandon Yaconis3 months ago

  Excellent work with deck installation and overall process. Did a great job and were very professional.

• 5 out of 5Marguerite Cranmer-Murphy3 months ago

  Had 2 doors installed. The team did a fantastic job on both. They were prompt, courteous, efficient, neat, professional and responsive. Will definitely call Ferris again. Highly recommend!

• 4 out of 5James feingoldEdited 5 months ago

  After completing roofing,siding,the company completed repairs, Mike is their best representative, also the best person to see if u need a roif.

• 5 out of 5Tracy Peterman6 months ago

  Ferris Home Improvements coordinated a kitchen renovation for me. Working with Meredith, design consultant, was extremely pleasant. She is knowledgeable and patient and always accommodating with my schedule. We worked hard getting all …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Alexandra K8 months ago

  Ferris Home Improvements worked with us on a top-to-bottom house remodel. They turned what was once a dark, small, outdated place into a gorgeous and inviting home that is spacious, modern but warm, with a state of the art, gorgeous …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Wafers RoyalEdited 8 months ago

  We are very happy and satisfied to have chosen Ferris Home Improvement to customize our new basement bathroom walk in shower. Their designer Kristen did an extraordinary job with helping us to figure out how to increase the size and space that was desperately needed in having a larger upgraded shower. Also a shout out to sales for helping to select quality materials that add longevity to the project. Thanks to the project manager for keeping us informed and making sure of no sudden changes to be made in the field while everything went according to plan. The employees were very experienced and added good quality workmanship. The customer service was very friendly and helpful when needed. Will recommend Ferris to others!

• 5 out of 5Angela Falise9 months ago

  Ferris renovated our kitchen. Sunny was great to work with. Helped us through our selections process, was very knowledgeable and helpful with the drawings and ideas on cabinetry logistics and functionality. The Ferris team was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Leslee Moore9 months ago

  Very happy with the new roof that was done at my home in North Wilmington. The staff that did the roof were exceptional and the project manager was a 10! …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Sean Waynant9 months ago

  Had the pleasure of dealing with Ferris Home Improvement as they completed roofing jobs on my home, as well as my mother's home. Both times, Ferris were true professionals and knowledgeable in the job they completed. Without reservation, I highly recommend Ferris Home Improvement for any and all your roofing needs.

• 5 out of 5sue reppert9 months ago

  Gutter repair with gutter guards. Also complete replacement of cement siding Tim was able to work with Hardy to get an exact custom color match

• Warranty offered

  “…Repair Team Keith Moyer Kitchen & Bath Warranty Specialist Exterior Improvement…”

• States a founding year

  “…Estimate Delivering Outstanding Quality Since 2004 Ferris Home Improvements is a trusted…”

• Free estimates

  “…& Repairs for Your Home or Business Free Estimate Delivering Outstanding Quality Since…”

• Family owned

  “…We are a local, family-owned, and operated home improvement…”

Their site also states: states years in business.