Exteriors Plus

8 of the 28 one and two-star reviews we hold, most recent first.

• 1 out of 5Tinaa week ago

  We had a roof replacement through Exteriors Plus as part of an insurance claim. As our insurers were funding most of the $120k cost, our payment to Exteriors Plus was dependent upon our receipt of payment from our insurers. We made a first payment including our personal portion of the cost and awaited receipt of the second check from our insurers. As soon as we received the check, we turned it over to Exteriors Plus but they were unable to deposit the check because it included the name of our mortgage provider. Without trying to work with us, they phoned and threatened to place a lien against our home unless we immediately went to our bank to make sure the payment went through. I was in Buffalo, NY, so had to make the 3 hour drive to Cleveland today just to deposit the insurance proceeds so that we could pay Exteriors Plus. My overall impression of this company is that they only care about money and care nothing for customers.

  Reply from the business

  We take every customer and every project very seriously, and we’re sorry to hear that this was the impression you were left with. However, there is important context behind this situation that we believe is fair for anyone reading this review to understand. Exteriors Plus funds the labor, materials, and other project costs up front, without requiring the homeowner to put money down. On a project of this size, that represents a significant financial commitment on our end. Because of that, we have a responsibility to protect our company, our employees, and our ability to continue serving our customers when insurance proceeds are delayed or there are issues with payment. In this particular situation, the insurance check had been issued for approximately three weeks, and during that time our team made multiple attempts to communicate with the homeowner and work through the payment issue. When we received the check, we were unable to deposit it because the mortgage company was also listed on the check. This was not something we could simply overlook or process as a normal payment. Our communication regarding the possibility of a lien was not intended as a threat. It was an explanation of the legal protections available to a contractor when payment for completed work remains outstanding. We understand that hearing that can be frustrating, but our responsibility is to make sure our company is protected while also fulfilling our obligations to our customers. We absolutely understand that insurance claims can be complicated, and we work with homeowners through these situations every day. Our goal is always to find a solution and get everyone to the finish line. At the same time, protecting a six-figure investment that our company has already funded is a necessary part of responsibly operating a business. We appreciate our customers and take pride in the work we do. While we’re disappointed that this situation resulted in a negative impression, we hope this additional co

• 1 out of 5Gringa_LorenaEdited 2 months ago

  ​Update: Thank you for the generic response. To clarify, you won't find a "Lauren" in your system because all of the communication, phone calls, and emails have been handled directly by my husband. The quote and active lead are under his name. We have not signed a contract yet because we have been waiting three weeks for the itemized breakdown requested by our insurance company. If management would like to look into this, you can check the active files or leads for your representative who was recently on personal leave (I will not name him on here). Why should we have to reach out again when that is what we have been doing for the last 3 weeks? We still would welcome that itemized breakdown so we can move forward with the project. ______________ We were working with them to replace only one section/wall of our home that was damaged by a tree that fell during a storm. Everything was going fine and we wanted to hire them, but before we signed a contract, we needed to work out the details with our insurance, who wanted an itemized breakdown of their quote. Three weeks ago, we asked the rep if he could do this and he said he will see what he can do. We have texted, emailed, and called him since then for an update and they keep saying they are working on it and even would get his boss to help because he was dealing with understandable personal issues. Being that it is 3 weeks since we asked for an itemized breakdown, which honestly, in my opinion, is a reasonable request they should be able to back up, it seems we have been ghosted by them. Heard nothing back. Silence. Perhaps our job wasn't big enough to make it worth their while? Who knows.

  Reply from the business

  Lauren, We sincerely apologize for the frustration and lack of communication you've experienced. What you've described is not representative of the level of service we strive to provide, and we understand your concerns after waiting for the itemized breakdown requested by your insurance company. Please know that we are working diligently to figure this out for you and get this resolved as quickly as possible. To locate your account and ensure we send you the correct itemized breakdown, we ask that you please call our office at 330-800-8018 and ask to speak with a manager directly. This will allow us to access the appropriate information and get this handled for you right away. We appreciate your patience and the opportunity to make this right, and we look forward to helping you move forward with your project.

• 1 out of 5Parker Casto2 months ago

  I called and asked about getting a yearly inspection on my house for any needed maintenance and see what condition it's in. Their website says in detail this is a service they offer, but the woman who answered said they actually don't really. They do offer inspections, but not as a "routine" they only do it if they did the job themselves apparently. This contradicts what they say on their website page about inspections. False advertising and dishonest about what services they offer. -"Confusion." If anyone was confused in this scenario it was your receptionist who told me point blank that what you are claiming is not something you offer, poor internal communication and stupidity is not a good look for a company. I would most certainly not want to use a dishonest and poorly managed company like yours to inspect my roof. So you can forget about that.

  Reply from the business

  Hi Parker - we're sorry there was confusion about our inspection process. We do recommend that everyone have their roof inspected annually, especially after all of the storms that have come through the area. If you would like an inspection, please give us a call at (330) 800-8018 and we'll be happy to accommodate you.

• 1 out of 5J!!5 months ago

  Truck 26 earned this one star

  Reply from the business

  We’re very sorry to hear about your experience and sincerely apologize for any frustration this may have caused. At Exteriors Plus, we hold our team to a very strict vehicle and driving policy because the safety and professionalism of our crews in the community is extremely important to us. We would truly appreciate the opportunity to learn more about what happened so we can address it internally. If you’re willing, please give our office a call so we can discuss the situation further. Again, we’re very sorry and thank you for bringing this to our attention.

• 1 out of 5Gabriel Cohen6 months ago

  I called to get some information and hire this company as a sub for a project. The receptionist was extremely rude and off putting. From one contractor to another, the response I received was extremely poor. This certainly displays your lack of customer service.

  Reply from the business

  We take feedback seriously, which is why this review is concerning — and inaccurate. All of our phone calls are recorded for quality assurance, and we have reviewed the call in question. Our receptionist was polite, professional, and helpful throughout the interaction. The call ended because you disconnected it. As a fellow business owner, you understand how damaging false or misleading reviews can be. Posting a public accusation that does not reflect what actually occurred is unfair and unprofessional. If you would like to have a productive conversation we’re happy to do so directly. However, we stand by our team and the level of service they provide.

• 1 out of 5Brian H9 months ago

  I had no intentions of writing a review, but I'm so tired of looking at their work and saying nothing. I'm sure they'll dismiss me as they have the other reviewers instead of doing the right thing. This company replaced my roof 4 years ago. The ridge vents before replacing were flat, and had no issues. The new ridge vents look warped and I'm tired of looking at it. 4 years of pulling into my driveway and seeing this absolutely shoddy work. Secondly, the flashing was never replaced. They reused the old flashing despite new flashing being in their quote and it doesn’t sit flat. You can see all these problems from the road. The issues are not subtle. Also, the caulk they used on the flashing nails sits on top of the nail heads. Not around the nails to prevent water seeping around the nails. Additionally there was so much damage they caused to the gutters I had to bend them back into shape, buy hangars, and buy a ladder to re-fasten them. They could have easily attempted to fix their mistakes. I called twice, asked for a manager the second time, had Cory (the same guy that sold the job) come out only to hear excuses as to why it looks like garbage. There was no remedy offered. All I got was a bunch of talk blaming everything but their work. I was told by Cory if it doesn’t leak it’s fine. I’m to the point where I’m considering having another company come out and replace the entire 20 year roof after 4 years. From the looks of it, I highly doubt this roof will even last 10.

  Reply from the business

  We’re very sorry to hear about your experience. This is not who we are as a company, and we certainly don’t want any homeowner feeling disappointed in our work. Unfortunately, without a last name attached to this review, we’re unable to locate your account to better understand the situation. Please give us a call at 330.800.8018 so we can review your project details and work toward a solution together. We take feedback like this seriously and would like the opportunity to make things right.

• 1 out of 5shanelle10 months ago

  In Aug service started off phenomenal, detailed oriented customer service and communication was top-tier until it abruptly stopped Oct. A error on insurance behalf. Which I assume the responsibility and have made many attempts to rectify the error. Phone call/voicemail (Sarah), Text correspondence with John Fletcher, even the reception (Kami) reassuring me that a manager (Mike) would call me back and still have yet to. I was invoiced a bill for my property. I was trying to resolve the error in a professional manner, However no verbal agreement has been communicated. I just wanted proof that I wouldn't have to worry about this matter in the future. My experience was disappointing.

  Reply from the business

  We sincerely apologize for the frustration and inconvenience you experienced. Our goal is always to provide clear communication and exceptional service from start to finish. Our Billing Director, Sarah, has issued an updated invoice confirming your account now shows a zero balance. Should you have any further questions or concerns, please don’t hesitate to contact us — we’re happy to help and ensure this matter is fully resolved. Thank you for bringing this to our attention, and we appreciate your patience as we worked to correct the issue.

• 1 out of 5Brian SchweitzerEdited 11 months ago

  Completed? You didn't even do work on my house. 95 days after a few pieces of siding fell off and you had yet to get me a price to repair it. I had it done within 5 days of terminating my relationship with your crap company. And that contractor that did the work is now contracted to do the siding on my entire house, plus build a 3 season room on the back. So keep falsely soliciting 5* reviews and threatening customers through email.

  Reply from the business

  We appreciate you taking the time to leave feedback, though we’d like to clarify a few important details. Our records show that we were in communication with you regarding your project, but due to challenges outside of our control, we were unable to move forward at the pace you expected. While we regret that we could not earn your business, we’re glad you were able to get your siding taken care of quickly. At Exteriors Plus, we never “falsely solicit” reviews, nor do we “threaten customers.” We do, however, ask all of our customers to share honest feedback about their experiences—positive or negative—so that we can continue to improve. Respect for our homeowners is central to our values, and we do not engage in practices that compromise that trust. We wish you the best with your home improvements and future projects.

• siding repair222
• answering questions109
• insurance claim assistance63
• polite staff46
• professional crew45
• informative staff23
• storm damage repair22
• gutter replacement21
• thorough inspection18
• honest assessment12

14 more of the 562 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Susan WilliamsonEdited 7 hours ago

  This is a review on the speedy inspection by George to check our roof for damage after a limb fell on it during a recent storm. He helped my husband cut down a limb and clean to roof off. He was very nice to work with.

  Reply from the business

  Alisha’s dedication during your inspection and project planning truly reflects the Exteriors Plus commitment to personalized, high-quality roof and gutter solutions for every customer.

• 5 out of 5Jonathan Hohl2 days ago

  After a recent hail and wind storm in Akron I thought I should call a roofing company for an inspection. I remember a neighbor having their roof done so I asked the company name and phone number. Exterior sent Mike out the very next day and he was great! He told me the truth about the condition, didn’t try to push me into a claim, and even recommended a few things to extend the life of our roof. When the day comes that we need to replace the roof I will be calling Mike H. at Exterior Plus. Photos are suggestions he made to avoid future water damage.

• 5 out of 5Carman Arroyo3 days ago

  Fantastic service, prompt and thorough team, excellent pricing. What more can you ask for?! I would highly recommend John Fincher and Exterior Plus Construction to anyone looking for roofing repairs!

• 5 out of 5Monique N Harris3 weeks ago

  We live in Bedford,Ohio. We were affected by the April 15, 2026 Hail Storm Damage. Exterior Plus was a referral and Dani Cole was our expert consultant. Dani was friendly, welcoming and supportive. She understood the importance of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, James and Monique, for sharing such a wonderful review! We are incredibly grateful that you trusted Exteriors Plus to help restore your home after the April 15th hail storm. We understand how stressful the process can be when working through insurance and mortgage details, and we’re so glad Dani was there to provide the communication, support, and guidance you needed every step of the way. Dani truly cares about her homeowners, and we’ll be sure to share your kind words with her and the entire team. We’re thrilled to hear how much you love your new roof, siding, skylight, and gutters, and that our crew delivered the quality and reliability you expected. Thank you again for choosing Exteriors Plus and for your recommendation. We look forward to helping you with your future window project and continuing to take care of your home for years to come!

• 5 out of 5Bill Fogler3 weeks ago

  George was very nice and professional. He addresed the issue and provided an excellent repair. Thank you!

• 5 out of 5Jen Gomez3 weeks ago

  Andrew was prompt, very friendly and super knowledgeable. Took great photos. Really appreciate the roof inspection. Thanks so much!

• 5 out of 5Eve N.4 weeks ago

  The whole process ran smooth from start to finish! Thank you to John Fincher & Exteriors Plus for all of your hard work and dedication to making sure we were happy! The crew was fast & efficient and they did an amazing job with clean-up!

• 5 out of 5Kathy Darmstadta month ago

  Megan was awesome. She was out within 48 hours of my call and assessing the damage and dealing with my insurance company When my insurance tried to offer me a significant amount less she worked on my behalf so all I ended up paying was my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your wonderful review! We're thrilled to hear Megan was able to respond quickly, guide you through the insurance process, and advocate on your behalf to ensure your claim was handled properly. Helping homeowners navigate storm damage claims is something we take great pride in. We're also glad to hear our installation crew delivered quality workmanship, took care of your property, and left everything clean when the job was complete. Your recommendation means a great deal to us, and we'll be sure to share your kind words with Megan and the entire team. Thank you for trusting Exteriors Plus with your home!

• 5 out of 5Kevin Baldwina month ago

  To start this company did an amazing job siding our house. And the fact that they got this size house done in 3 days is simply fantastic. The siding is absolutely beautiful, the texture, color, and layout. Great job exterior plus for …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your amazing review! We’re thrilled to hear how much you love your new siding and that it helped transform your colonial home. Our team takes great pride in delivering quality craftsmanship, and we’re so glad the installation exceeded your expectations. We’ll be sure to share your kind words with Jamie Balfour as well! She truly cares about making the process smooth, keeping homeowners informed, and helping bring their vision to life. Thank you for trusting Exteriors Plus with your home—we appreciate your support and hope you enjoy your beautiful new siding for many years to come!

• 5 out of 5Brent Aumillera month ago

  Jamie was always kind and courteous, professional and listened to what we were asking for. She made sure we understood all the options and as we were having other bids come in was keeping touch but not putting any pressure on.

  Reply from the business

  Thank you so much for your thoughtful review! We’re thrilled to hear Jamie provided such a positive experience. She truly believes in making sure homeowners feel informed, comfortable, and confident in their decisions without any pressure. We’re glad she took the time to listen to your needs, explain your options, and stay connected throughout the process. We’ll be sure to share your kind words with Jamie! Thank you for considering and trusting Exteriors Plus—we appreciate your support and look forward to helping you again in the future.

• 5 out of 5Angela Younga month ago

  George was amazing! Very professional and knowledgeable! Highly recommend!!

  Reply from the business

  Thank you for the great review! We’re so happy to hear George provided such a professional and knowledgeable experience. He truly cares about helping homeowners feel confident and informed throughout the process. We’ll be sure to share your kind words with him! Thank you for choosing Exteriors Plus and for your recommendation—we truly appreciate your support!

• 5 out of 5Mo D Barraka month ago

  We reached to Exteriors Plus after the mid-April hail storm that hit Solon, they were here the next day, our roof and exterior siding was completely gone in addition to windows that were shattered, today my house has all new roofing and new siding and looking good, they’re still working on the windows installation but I trust those’ll be replaced next week and our house will look beautiful again, Jamie Jenkins was their Project Manager on the job and she performed a perfect professional follow-up and was always there to answer my concerns and comments, in addition to being present with the insurance inspector during inspection. Thank you Greg for your services and I would highly recommend your company for future similar jobs. Mo Barrak

  Reply from the business

  Thank you so much for sharing your experience, Mo! We’re truly grateful you trusted Exteriors Plus after such a devastating storm. We know how overwhelming storm damage can be, and we’re glad we could be there quickly to help restore your home and guide you through the process. We’ll be sure to share your kind words with Jamie Jenkins. Her dedication to being available, helping navigate the insurance process, and making sure homeowners feel supported every step of the way is exactly what we strive for. Thank you again for trusting Greg and the Exteriors Plus team with your home. We appreciate your recommendation and are excited to see your home fully restored and looking beautiful again!

• 5 out of 5Patti Kisha month ago

  Excellent service and guidance through the whole process. Jamie was so helpful through the whole process

  Reply from the business

  Thank you for your wonderful review! We're so glad to hear you had an excellent experience with us. Jamie is committed to making every project as smooth and stress-free as possible, and we're thrilled she was able to guide you through the entire process. Thank you for choosing Exteriors Plus—we truly appreciate your trust and support!

• 5 out of 5Mark Stupnickia month ago

  I was very happy with my first visit from exteriors plus with Jamie Jenkins the project manager. Very professional and pleasant to work with. I had damage from a storm in March, and my insurance company was very difficult to work with. Jamie worked threw the twists and turns that developed during the process. My spouse and I had a difficult time trying to figure out how we wanted to redo the house. We had some ideas but Jamie was able to give us some great advise on some ideas of her own. It took some time, at the end it was a terrific color combination, and style of siding for the house. The crew that did the install was great. They installed the siding with care around are flower beds, everything looked professionally done. I would recommend Exteriors Plus to any one that is looking for work to get done to their house.

  Reply from the business

  Thank you so much for taking the time to share such a detailed review! We're thrilled to hear Jamie Jenkins provided the support, guidance, and expertise you needed throughout your siding project. Navigating storm damage and the insurance process can be challenging, and we're so glad Jamie was there to help make the experience smoother from start to finish, We love hearing that her recommendations helped bring your vision together and that you’re happy with the final color combination and style of your home. We’ll also be sure to share your kind words with our installation crew—they take great pride in treating every home with care, including protecting landscaping and leaving behind a quality finished product. Thank you for trusting Exteriors Plus with your home. We truly appreciate your recommendation and hope you enjoy your beautiful new siding for years to come!

• Licensed

  “…keep things honest and clear pricing, licensed and insured crews, and no payment…”

• Insured

  “…and clear pricing, licensed and insured crews, and no payment until…”

• States years in business

  “…roofing contractor in Akron, OH with over 10 years of experience A+ Better Business…”

• States a founding year

  “…7;RE THE BEST Family Owned and Operated Since 2013 Founded by Greg Myers, Exteriors Plus…”

• Financing available

  “…now and pay over time with flexible financing options, including plans as low as 0% APR for…”

• Mentions the BBB

  “…OH with over 10 years of experience A+ Better Business Bureau accredited for dependable customer…”

• Family owned

  “…SEE WHY WE'RE THE BEST Family Owned and Operated Since 2013 Founded by…”

Their site also states: free estimates.