Expert Restoration LLC

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5meghan mortimer7 months ago

  I have had a horrible experience. My roof is leaking after 3 years, they will not return my phone calls after no less than 30 messages, and according to another roofer, they did not repair the roof with contractor grade materials as they were paid for with insurance. This would be a small fix job if they would ever respond!

• 1 out of 5Pat Flynn2 years ago

  I had a regrettable experience with roof replacement. Taking forever to get job done, sales rep left for another job and then the company has ghosted me on paying the inspection permit fee. Won’t answer phone or reply to emails. I had to …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jordan WilkieEdited 2 years ago

  They took half of my payment upfront and then stopped communicating. Stay Away. Update: The owner said they mailed a check twice (never arrived), then offered to Zelle the funds and has now ghosted. Unfortunately, now we have to file in small claims court to retrieve the $4414.30 that they took from us with zero work completed. If you are here I highly recommend using a different company. I came here because of the reviews but as soon as we mailed a check things seemed to fall apart at this company.

• 1 out of 5Sealey Richard2 years ago

  Absolutely ZERO CUSTOMER SERVICE!!! 60K REROOF PROJECT AND NO ONE RETURNS PHONE CALLS...

• 1 out of 5Marcela2 years ago

  STAY AWAY! After the project manager Curtis Johnson completed our roof and gutters on our home, the contractor that actually did the job Chris Acevedo, came over our house saying that he is putting a lien on our house because Expert …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Nicholas Carrillo2 years ago

  TERRIBLE PEOPLE!!!! I’ve had them come out for a price quote and figured everything would be as settled. The work done was lazily rushed, and charged almost double as to what was agreed upon. I have also been emailed that their company is filing a lien on my home due to unpaid bills on their end. DO NOT trust their work and DO NOT trust them as a company. I’m APPALLED that I have to go through another company to fix their mistakes.

• 1 out of 5Michael Novak2 years ago

  After completion of the roof the gutters were the incorrect color. The salesmen who promised to take care of it, ghosted us and when they called later because of complaints about this same salesmen or to try and sell other products. They informed us it was too late to be actionable now. Don’t trust this company to do what’s right

• 1 out of 5Nancy Near-PerseEdited 2 years ago

  Not sure what happened to this company. They replaced my roof and gutters. I have a leak in a gutter which I have called them about several times. No response. Then just a few weeks ago I was informed by the city that they never responded to a notice that their work did not pass inspection. I called them again…nothing, no response. Now I need to find a different roofer to do the required repairs and arrange for another inspection at more cost to me I am assuming. Can anyone recommend a roofer for the repairs and another inspection? Disregard!! I can’t say enough about Ryan K. He worked with me from the very beginning to the very end. He was very professional, responsive if I called or texted him, answered my endless questions, and was there to be sure the work was done correctly. There’s not any reason I would not recommend expert exteriors and Ryan specifically. Roof and gutters look fantastic and I couldn’t be any happier about how everything turned out

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Nancy for the review and for the rating. We are really happy that Ryan took really good care of you and one of your biggest investments. Thank you for your business and for choosing Expert Exteriors for your roofing needs. Please let us know if there is anything further that we can help you with! Have a great week!

• gutters41
• initial inspection31
• gutter replacement23
• insurance claim assistance23
• insurance coordination15
• hail damage repair13
• smooth process11
• free inspection3
• flexible scheduling2
• solar panel reinstallation2
• window replacement2

11 more of the 19 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Dulce Aguilar Bonilla2 years ago

  Very phenomenal roofing! Absolutely recommend! Fabulous customer service!

• 5 out of 5Vickie Lovell2 years ago

  CURTIS was excellent. All questions where answered and work was done in a timely manner. Workers cleaned up . Our Roof looks GREAT. THANKS

• 4 out of 5Keith Graves2 years ago

  Alan and team did Great Work on replacing my roof and gutters.Alan was very informative on the whole process step by step from ordering the shingles to having our solar panels taken off the roof and put back on.If we had questions Alan was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Gabriela Gonzalez2 years ago

  Great service! Quick process.

• 1 out of 5Josh Gagliardi2 years ago

  BEWARE! I'm really bummed that I have to give Expert exteriors a one star review, because they have replaced my roof twice and did a really great job the first time and I thought the second as well, until I got a notice that their roofing …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Cliff Brown3 years ago

  These guys are the best, with time and great work on my roof. All of their works are friendly and respectful.

• 1 out of 5J D3 years ago

  WARNING: Very shady company. I didnt even hear about them until my wife called me at work to tell me one of their employees in all of his brilliance, took it upon himself without any sort of communication, to trespass on the roof of my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jeffrey thank you for reaching out to us with your concerns. I know a member from our management team has reached out to you and we came to the conclusion that the old homeowner's requested the appointment. Our apologies for scaring you and your family members because that is definitely not what we wanted to do at all. Please call our office if you have any more concerns or questions. Thank you and enjoy the rest of your week!

• 5 out of 5Tillman Farley3 years ago

  We were extremely happy with Curtis Johnson and Expert Exteriors. Our house needed a new roof, which had been damaged by hail, and it also needed a new paint job. The roof repair was somewhat more complicated because we have solar panels. Curtis was an excellent project manager. First he came and did the inspection with the insurance guy to make sure nothing was missed. Then he sat down with us and went over everything in detail. He threw in a number of upgrades and perks at no cost to us. He managed the project perfectly - the solar panel removal, the re-roofing, the carpentry work to fix various external issues prior to painting, the painting itself, the gutter replacement, the final inspection, and the solar panel replacement. Everything went exactly as he had described it to us. The job happened on time and was very high quality workmanship. They say you're not really a homeowner until you have a problem with a contractor, so maybe I'm not really a homeowner yet, because we had absolutely no problems with Curtis Johnson and Expert Exteriors. I highly recommend him for any roofing or other exterior home repair job you need.

• 5 out of 5Shannon Kleven4 years ago

  Amazing! Amazing! Amazing! I couldn't say it enough. We recently had our roof replaced by Expert Exteriors and they did an amazing job. Chris explained everything to us from the start to finish in a professional manner. He went above and beyond coordinating with our solar company to make sure panels were removed and then reinstalled properly after completion of the roof. Chris and his team cleaned up all the materials better than any other company I have seen do work in our neighborhood. They are the best for roof work. I will definitely call then in the future. Great company with outstanding employees!

  Reply from the business

  Thank you Shannon for the review and rating. We are very happy that Chris took good care of you and one of your biggest investments. Thank you for your business and please let us know if there is anything more we can do for you! Have a great week!

• 1 out of 5Angie FlemingEdited 5 years ago

  For being a reputable business you don’t know good driving etiquette. We all have to share the road and when a drive from your company is to impatient cutting people off and driving erratically it’s not safe. I had kids in the car and me …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Dennis Duffy5 years ago

  Roofing is something important to the value of a home, being confident you have made the right decision in choosing a roofing contractor is not easy for a homeowner with little knowledge of roofing. Dozens of canvassers show up after every storm offering free roof inspections. Normally I tell them to get lost as I simply don't trust them but after the last storm I figured why not. I was approached by Expert Exteriors the very next day after being pummeled by hail. I agreed to the inspection and shortly I had three people carefully analyzing the condition of my roof. They were careful and knowledgeable and confirmed my expectations that the roof was damaged. One roofer would turn out to be my project manager, Alan Schrock, he made it his business to carefully and fully explain every aspect of the process. He relied upon the advice of the senior managers and made an update essentially daily, he accompanied the adjustor and with his help made sure my insurance claim was fully honored. He was invaluable to my understanding of a somewhat, to me, complex process. I heartily recomend both Alan and Expert Exteriors. Ask for Alan when you need a roof repair.....

• Warranty offered

  “…FREE Inspection Lifetime Workmanship Warranty on Residential Roofs Family Owned…”

• Family owned

  “…Warranty on Residential Roofs Family Owned Business Will Work with Insurance to…”

Their site also states: free estimates.