Empire Roofing & Restoration

All 7 of the one and two-star reviews we hold for Empire Roofing & Restoration, most recent first.

• 1 out of 5Rebecca Marie Photography LLCa year ago

  I didn’t enjoy my experience with this company. I had 30 days to appeal after they gave me a quote, knowing that they are very busy is not a problem, but they waited until after the deadline for insurance appeal to tell me that they cannot give me a quote and I need to be referred out to a specialist. it took weeks for them to tell me what I needed to hear within one week of having them inspect the home for a general contracting job. I will never hire them if I ever need anything and I will never refer them. They didn’t do a job, but they did come to the home and it cost me my insurance. Very, very, very unprofessional. There is no excuse for that when it comes to a business they need to be reliable.

  Reply from the business

  Rebecca, Thank you for the feedback. I'm sorry that it took longer then normal to get back to you with the correct information. Unfortunately with the major storms recently we are a little backlogged. The rep that went out to look at your job needed upper management to look over the pictures and scope to best determine how to address the situation. Once we were finally able to look over it we determined that it would be best for you to hire an enviormental remediation company to take air samples and find out the root cause of your issue, it doenst appear to be roof related. I wish we would have been able to look at this sooner for you. My sincere apologies. I hope you are able to get this resolved.

• 1 out of 5Wendy Taylora year ago

  We called Empire Roofing to inspect our roof after hurricane Helena. After we got our power back (12 days after the storm) we contacted them. Initially they were very responsive with answering the phone and scheduled a date to inspect right away. We didn't start having issues until it came time to do the work! They had us on the list to have work done on a Thursday. They couldn't give us an exact time, but was estimating btwn 12:00 - 1:00. They indicated that they would call the morning of to verify and that didn't happen. At 1:12 pm I called them to see if they were still coming. He said he'd check on things and call me back. At 1:21 pm he called me back and said they were on their way to my house. At 2:35 pm they still weren't at my house, so I called again. Again, he said he'd check on things and call me back. He called back at 2:40 and now he was claiming they were only 5 or 10 minutes away. We had things to do and places we needed to go. With them already being almost 2 hrs late, I told them we would have to reschedule for the next day (Friday) in the morning. They said how about next week? I said "no that isn't going to work for us". They said they couldn't do it tomorrow, so we ended up canceling the contract. Then come to find out they were at my neighbors house. They were doing repairs on her house and didn't complete the job there either. The initial contact was good, but when it came time to do the work, it all seemed to fall apart!

  Reply from the business

  Thank you for taking the time to share your experience with us. I sincerely apologize for the frustrations you encountered during the scheduling and execution of your roof repair. It’s clear we did not meet your expectations, and I understand how disappointing that must have been, especially after the storm. We strive to provide timely service and clear communication, and it seems there was a disconnect in your case. We understand how frustrating it must have been to wait longer than expected, especially when you had other commitments. We strive to provide timely and reliable service, and I’m sorry that we fell short in this instance. Your feedback is invaluable, and we will use it to improve our communication and scheduling processes.

• 1 out of 5Andrew Barksdale2 years ago

  Why is it so hard to find reliable contractors?? I had a deeply frustrating experience with Empire, primarily due to Tony's unprofessional behavior. They missed out on a $225,000 budget project. Despite multiple assurances that he would provide me with a quote, Tony consistently failed to provide and would keep giving me the runaround. This repeated negligence pushed me past a crucial deadline that he understood was stressed. Avoid working with him at all costs if you value your time and business goals. Empire has lost my trust entirely due to Tony's mishandling of this situation.

  Reply from the business

  Mr. Barksdale, I appreciate your feed back. I'm sorry that your expierence with us was not what you expected. unfortunately we can not turn a full renovation estimate in a few days, escpecially with not having exact specs as to what you wanted on this house. This is an investment home that you want to buy and flip, usally the investors we work for already have a budget and items that they want fixed on the said property. From what I was told you didn't give him a budget other than you wanted it done as inexpensive as possible. As an investor myself when I put in an offer to buy an investment property I already have my budget, I know what part of the property will bring me a bigger return depending on the amount of money I spend. I base my offer off of my budget and the ARV. I can't blame a subcontractor or a contractor for not getting me a price if I didnt explain exactly what It is that I want. As for us pushing you past a deadline we only met with you a few days ago and dont have all the information needed to give you a quote. If you would like to speak to me directly on Monday, Please call the office and ask for Juan. I hope everything works out with the property.

• 2 out of 5Suuki Liao3 years ago

  I left a 5* review before and was genuinely happy with their service and work but then some issues came up on one of the spots (leaking) they repaired (only after a few months later—rainy season) and so I called them up. After multiple times calling them and them telling me they’ll call me back with when they’ll be sending someone out to look at it, no one came, no call back. This dragged on for over 2 months and I got tired of having to call them and explain over and over so we ended up having to pay someone else to come fix it.

• 1 out of 5Janet Fincannon3 years ago

  Extremely nice young man inspected our roof after Hurricane Ian. We had 1 tile that slid down. One missing and 3 damaged. We have the tiles. Quote was 1200.00. Seems way high. Will search for another company. Thank you for your response. Perhaps there is a lack of communication. Our estimate shows "approximately 5 tiles". That is what I was going by.

  Reply from the business

  Hi Mrs. Fincannon, Thank you for your feed back. Unfortunately the price for a slate tile repair is a lot more then just a shingle repair, our tile roof prices are based on case by case bases. Our crew leader goes out to each repair, and assess the complexity of the job, factors in that more tiles can break in the process. Also I believe your job had at least 7 to 8 tiles that needed replacing. Giving us a 1 star review simply based on the fact that you believe our estimate is high is a bit unfair, since you haven’t even seen our work or have had any issues with a warranty or any of our work. I appreciate that opportunity you gave us to give you an estimate. I hope your able to find a crew that can warranty their repair for the price you would like to pay. Thank you for the feedback.

• 1 out of 5Nikki G5 years ago

  This company abandoned me in the middle of a mold remediation project. When I approached this company for the roof replacement & mold remediation, my insurance claim had already be approved by my insurance provider as another company was supposed to do the work, but failed to do so as promised. Initially, they requested my insurance claim number & verified with my insurance agency that I had indeed been approved for a roof repair & mold remediation. The insurance company had already sent me $22,000 worth of checks based on their estimates. Once they verified that, they moved expeditiously to get my roof repaired. However, they failed to replace a piece of siding that my insurance claim adjuster included in the estimate since it was right up against the roof & indeed caused by wind damage. When I brought this to Al and Lisa's attention, they reassured me that it would be taken care of when they come back for the mold remediation repair. Here's where things go south. On the day of the roof repair, the on-site field Supervisor (Joe), collected my personal $1000 deductible via a check. I wrote that check from my personal checking account, as I did not take cash the insurance company's check until later that same day. However, the bank's policy is not to release over certain amount of money on the day that the actual check was cleared until full verification of the checks could take place. Approximately, 7-10 days after my roof repair, I mailed the company a $10,000 check out of the $22,000 that my insurance company had issued. 3-5 days later, I started receiving phone calls & voice mailing (I still have the voice mail) from the office stating that they had not received the check. I called the office & reviewed the actual check number & address I had mailed my check off to. It was an address that was on the actual contract for the roof replacement, which is not the same address here on Google. They treated me as if I was lying about mailing the check in & was running a

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mrs. Green, We apologize for the miscommunication regarding the work to be completed at your home. We understand insurance claims can be very frustrating and thank you for taking the time to write this very detailed review. We take our reviews very seriously and have concerns regarding your disappointing experience. We completed a detailed review on your account. Our records show our contract was written for the roof replacement only in the amount of $11,071.18. The total claim with your insurance company was in fact in the amount of $28,639.89 which included the roof replacement and other trades to address the water extraction and remediation. The claim was written by State Farm on 3/25/2019 and our first contact with you was on 4/23/2020. I do not show there was any contact with State Farm for additional funds to this claim from our office. We indicated to both State Farm and the mortgage company the work completed was the roof replacement only in the amount of $11,071.18. I do show where we had recommended several companies that complete water extraction & remediation due to your expressed concerns regarding the negative experience you had with the mold remediation you were working with prior to contacting our office. We do not hold a mold remediation license and can only recommend reputable companies we personally have worked with in the past. This is the very reason the contact executed was for a roof replacement only. Our last correspondence with you was on 6/16/2020 regarding the roof replacement which we felt you were please with at that time. The siding work was not included in the above price. We honor our warranties and will be happy to assist with the siding if needed. We have made several attempts to reach you will continue in our efforts to ensure all of your concerns are addressed.

• 1 out of 5Rhonda A5 years ago

  My landlord called this company to come out and give a quote for a leak in my kitchen. The gentleman who came was very upset that it was a second quote and would not get to tarp it. He made sure to tell me that quotes are free, but they get paid $50 to tarp. He then stated that he would take a picture of the tarp but not lift it. He also entered my home without a mask. I found him to be very unprofessional and if up to me would not use.

• gutters43
• gutter repair22
• courteous staff18
• hurricane ian15
• full renovation project14
• new roof installation6
• downspout installation6
• deck replacement4
• storm damage repair3
• roof soft wash2
• facia boards2
• picture updates2

14 more of the 302 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Odessa Larkina month ago

  My porch and deck were nearly 40 years old and in desperate need of repairs. Empire Roofing & Restoration came out immediately and sent their quote before driving away. Their representatives Victor and Kristen answered my 101 questions and navigated the complex process of obtaining a building permit when there’s a septic tank on the property. The Construction Manager, Tony Lopez was onsite daily to ensure all work was up to his high standards and his Crew worked tirelessly during a heatwave. The Company did FANTASTIC work and I love my new porch and deck!!!!

• 5 out of 5tammy dawson2 months ago

  Juan and his crew were professional and fast workers. I was impressed with their work. Im not easily impressed but, I can honestly say they are great at what they do. THANKS, I'm super satisfied.

  Reply from the business

  Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. Juan and the crew work hard to provide fast, professional, and high-quality service, so hearing that we impressed you means a lot. We’re grateful for your trust and are thrilled to know you’re super satisfied with the results. Thanks again for your support.

• 5 out of 5Chris Mathsen3 months ago

  It was a pleasure to do business with Empire Roofing and Restoration! They installed a brand new roof, gutters, and a beautiful new deck for our home, and the entire experience was outstanding from start to finish. Juan was extremely …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the amazing review. We’re really glad to hear you had such a great experience from start to finish. Juan takes a lot of pride in making sure communication and scheduling stay on track, and Tony will definitely appreciate the kind words as well. We’ll also make sure the crew sees this review. They work hard every day and it means a lot when customers notice the care and craftsmanship they put into the job. We’re grateful you chose us for such a big project. Thank you again for the recommendation and support.

• 5 out of 5Laura S.3 months ago

  This review is very much overdue, but Ron Levesque at Empire Roofing & Restoration came out last year and did an estimate to screen in my back patio (1 wall to be screened, including a door). He provided me a great quote (compared to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate it. We’re glad Ron was able to make the process easy from start to finish, from the design visuals and HOA information to the final installation. One thing we really strive for is helping homeowners actually picture the finished project before work even begins, so we’re happy that was helpful for you. We’ll also make sure Ron sees your review. It means a lot to our team when customers recognize the time and care they put into each project. Thank you again for trusting us.

• 5 out of 5Joan Taylor3 months ago

  Empire Roofing and Restoration replaced my deck and did a phenomenal job! They were recommended by a neighbor with extremely high standards and I am delighted I took her recommendation. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We really appreciate you taking the time to share this. It means a lot that you trusted us, especially coming from a neighbor’s recommendation. Our team takes pride in communication and doing things the right way, so we’re glad that stood out to you. Enjoy your new deck, and if you need anything else we're here for you!

• 5 out of 5TANYA MERCER4 months ago

  EXP roofing, the first contact keino, the estimator was courteous Professional knowledgeable recommended what was needed. The technicians were also courteous and professional , the removal, installation and cleanup of all work appeared to go seamlessly. Questions I had after the job was done were answered in a timely fashion.

• 5 out of 5Ashley fleming4 months ago

  Working with Chris has been nothing less of exceptional. Me and my husband wanted to get our driveway demo and redone. Chris walked me through each step and kept me updated. Unfortunately, we couldn’t complete the project due to permit …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind words, we truly appreciate it. We know how frustrating permit issues can be, especially when they’re out of everyone’s control, but we’re glad we were able to guide you and keep things clear along the way. Whenever the county gets everything sorted, we’ll be ready to jump back in and get your driveway taken care of the right way. We look forward to working with you again soon.

• 5 out of 5Lance SmithEdited 5 months ago

  We had a deck replacement for the front of the house. The work was completed in a week and the response from friend and neighbors has been overwhelmingly positive. We would definitely use Empire Roofing and Restoration again. I’m happy to give them five stars.

  Reply from the business

  Thank you for your kind words! We’re glad you’re loving your new front deck and even more glad to hear the neighbors are noticing too. That’s always a good sign. It was a pleasure working with you, and we truly appreciate you trusting Empire Roofing & Restoration with your home. If you ever need anything down the road, we’re here for you.

• 5 out of 5Rodney Adams5 months ago

  Chris Evans and the entire team did an outstanding job! From the initial call until the end of the project nothing but professional! Highly recommend!!!!

  Reply from the business

  Thank you for the kind words. We’re glad to hear Chris and the team made the whole process smooth and professional from start to finish. We’ll be sure to let Chris know about your glowing review. We truly appreciate the recommendation and are grateful you chose Empire Roofing & Restoration!

• 5 out of 5Luretha Fife6 months ago

  I met Juan through brother who needed wood replaced on his house. They did a wonderful job, I was very pleased. I made an appointment with him about building a sunroom for me. Omg it is more than what I expected. It is beautiful, the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It means the world that your family trusted us, and knowing your sunroom turned out even better than you imagined makes us so happy. That is exactly what we hope for with every project. I’ll be sure Tony, and the crew see your message. They will be so encouraged by it. Thank you for noticing their hard work and dedication, even through the weather delays. We are so grateful for customers like you. Enjoy that beautiful sunroom, and we are always here whenever you need us again. We hope you have a blessed day!

• 5 out of 5Craig Fields6 months ago

  Juan was such a pleasure to work with. We had so many hurdles with insurance and he walked us through the whole process. When it came time to get our new roof, Juan and his team were quick and efficient! He kept us updated throughout the process and we are so happy with our new roof. The crew made sure all of the mess from the old roof was picked up and ensured we were happy with everything before leaving. Cannot recommend this company enough.

  Reply from the business

  Thank you for this incredible review. It truly means a lot. Insurance can be stressful, so we’re glad Juan was able to guide you through it and keep everything on track. A new roof is a big investment, and you deserve clear communication, efficiency, and respect for your home. We appreciate you trusting us with your project and for taking the time to share your experience. If you ever need anything in the future, we’re here for you.

• 5 out of 5Lawrence Nathan7 months ago

  Courteous and professional and very available. Would highly recommend

  Reply from the business

  Thank you for the great review. We’re glad you were happy with the communication and your gutter installation. If you ever need anything in the future, don’t hesitate to reach out.

• 5 out of 5Charles Nathan9 months ago

  I secured 5 estimates to replace our deck. My initial and subsequent contact was with Juan Ramon, who was professional, personable, and whose communication with me prior to and once we had selected Empire Roofing and Restoration for the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Juan really prides himself on staying on top of communication, so hearing that it was a big part of why you chose us really means something. We’re also glad the crew delivered exactly what you expected. Thank you for trusting us with your deck and for taking the time to share this. We appreciate you.

• 5 out of 5Dionne Lynch9 months ago

  Outstanding service from start to finish. Austin, the evaluator, was professional and went above and beyond to get the issue resolved despite being out of warrant. The technician did a fantastic job quickly fixing the problem. The office staff was very professional and ensured that everything was handled promptly. I am thoroughly impressed with the service I received.

  Reply from the business

  Thank you so much for sharing your experience. We’ll be sure to let Austin know about your kind words, he’ll really appreciate it. Our whole team works hard to make sure every customer is taken care of, and it means a lot to know it shows.

• Licensed

  “…as a Licensed Residential Contractor, we offer…”

• Insured

  “…Elite Certified Fully Licensed and Insured Insurance Claims Specialists Join the…”

• States years in business

  “…insurance claims and processing, with over 10 years experience in working with all major…”

Their site also states: warranty offered, free estimates.