Emerald Roofing, Inc.

All 2 of the one and two-star reviews we hold for Emerald Roofing, Inc., most recent first.

• 1 out of 5ADAM CLARISSA3 months ago

  After the installation, I noticed multiple issues including loose shingles and improper sealing. Despite multiple calls and emails, the company has not addressed these problems. Very disappointing customer service.

• 1 out of 5Theo Karantsalis3 years ago

  We called for an estimate and the lady who answered the phone said the company was backed up with jobs and that she would have an "estimator" call in a couple of weeks to set up an appointment. The following day, we got a call from a person named Josh who sounded hurried, said he is in our area every day, and would stop by in a few minutes. However, I was under medical care and not home at the time and asked Josh if we could try again, but to please give us some advanced notice before heading over since my wife and I keep busy schedules. It has been more than a week and we have not yet heard back from the esimtator, Josh. A Sunbiz search shows Emerald Roofing runs its "corporate" office from a two bedroom home in Brownsville, owned by Josue and Vicky Perez, according to county property appraiser. Josue is listed on state records as the company's president. Emerald Roofing completed work at my sister-in-law's home a few blocks away, so we wanted to get an estimate. But we will now look elsewhere. Clear and honest communication is a basic function of a company that provides service. And a company that is unable to deal in this manner is one you should avoid.

  Reply from the business

  Mr. Karantsalis, Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you encountered and appreciate your feedback, as it helps us improve our service. We sincerely apologize for the delay and lack of clear communication regarding your estimate request. Our team has been experiencing an unusually high volume of inquiries, which unfortunately led to some scheduling issues. This is not reflective of the high standards we strive to maintain. We also apologize for any confusion or discomfort caused by Josh's unplanned visit and the subsequent lack of follow-up. We understand the importance of respecting our clients' time and ensuring proper coordination, especially given your medical situation and busy schedules. We want to clarify that while our corporate office is home-based, we are fully licensed, insured, and dedicated to providing professional and reliable services. Many small businesses operate from home offices, and we are proud to be part of a community that values entrepreneurship and hard work. We value every potential customer and regret that we missed the opportunity to work with you. If you would be willing to give us another chance, we would like to make it right by offering a priority appointment at your convenience. Thank you once again for your feedback, and we hope to have the opportunity to earn your trust in the future. Best regards, Andrew

• roof replacement6
• thoroughness5
• shingle selection3
• new roof3
• efficient3
• punctuality3
• professional team3
• dedicated team2
• reliable2
• ventilation2

14 more of the 38 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Alexander Kowalski10 months ago

  Trustworthy people and extremely good pricing !

• 5 out of 5Nick L11 months ago

  They're truly the best at what they do-highly recommend their work and professionalism.

• 5 out of 5Andrea Coopera year ago

  We recently hired them to fix a persistent leak in our roof, and the entire experience was outstanding from start to finish.

• 5 out of 5David KellyEdited a year ago

  Great company great customer service

  Reply from the business

  Hey Todd! Thank you for the 5-star review.

• 5 out of 5Lourie Humbert2 years ago

  Prolific Roofing did an amazing job on my roof! From start to finish, their team was professional, friendly, and really knew their stuff. They took the time to explain everything to me and kept me updated throughout the entire process. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hey Lourie! Thanks for your glowing recommendation, it really means a lot. We strive to provide the best experience and greatly appreciate your recommendation!

• 5 out of 5Greg Coach2 years ago

  I had a great experience with Prolific Roofing. Great staff, prices and service! 💯 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hey Gregory! I'm so glad we were able to help you out with your roof leak. Please contact us if there's anything else we can help you with!

• 5 out of 5Michelle Nowell2 years ago

  They were incredibly helpful walking us through the different roofing options and helping us choose the best shingles for our home and budget

  Reply from the business

  Hey Michelle! We're glad we were able to help! :) Please contact us if you need anything else!

• 5 out of 5Jonathon Barnett2 years ago

  The clean-up process was impeccable, they left my property spotless which I greatly appreciated.

  Reply from the business

  Hey Jonathon! We're so grateful for your 5-star review. Please contact us if you need any more assistance!

• 5 out of 5Sierra Mccord2 years ago

  They were extremely detail oriented and efficient requested a quote and the customer service was extremely friendly and had competitive prices which we loved. Thanks again

  Reply from the business

  Hey Sierra! Thanks for the 5-star review! We appreciate the recommendation!

• 5 out of 5Gregory Marmolejo2 years ago

  Best roofing company with the best prices

  Reply from the business

  Hey Gregory! Thanks for the review! We try our best to be competitive. Please let us know if you need anything else.

• 5 out of 5Tanzee Riley2 years ago

  Great Prices!!

  Reply from the business

  Hey Tanzee! Thanks again for the recommendation! We're glad we were able to offer you a great value for what you spent. Thanks again for the 5-star review!

• 5 out of 5Nick Bovell2 years ago

  They removed the old roof, repaired damaged sections of the underlying structure, and installed new shingles with precision. They also upgraded our attic ventilation system to help prevent future issues.

  Reply from the business

  Hey Nick! It was our pleasure to help on your roof! Please contact our office if you need anything else!

• 5 out of 5PaLon Sharpe2 years ago

  Great staff, service and experience!

  Reply from the business

  Hey Sharpe! You were awesome to work with, too!

• 5 out of 5Ashley Heyward2 years ago

  They provided us with a comprehensive warranty and detailed maintenance tips to help prolong the life of our new roof. The follow-up care has been excellent, they also checking in to make sure everything is holding up well.

  Reply from the business

  Hey Ashley! It's been our pleasure to serve you. Please let us know if you need anything else!