Eads Roofing & Exteriors

All 6 of the one and two-star reviews we hold for Eads Roofing & Exteriors, most recent first.

• 1 out of 5Cochise Chiricahua2 months ago

  As soon as they find out insurance won’t cover the cost of a new roof they cut off communication, won’t respond to calls or text asking for additional information or provide any feedback on what they found in the cost of repairs versus replacement. Even a general courtesy response acknowledging that they can’t take the job because it’s not financially in their best interest would’ve been more professional than just ignoring follow up calls and text.

  Reply from the business

  We take every review seriously, but we are unable to verify any customer, lead, inspection, estimate, or project record under this name in our system. EADS Roofing & Exteriors is committed to honest communication, quality exterior solutions, and unmatched service for every homeowner we work with. If this review was intended for our company, please contact our office directly so we can better understand and address the concern.

• 1 out of 5Tina Gilmana year ago

  Went with Eads Roofing from Angi's list. John came out promptly to look at our project and gather information for an estimate. We have 2 dormers on our roof and both were leaking. One area had even caused damage on the ceiling interiorly which needed repaired. We also had a couple spots on the ceiling in a bathroom from old water leak where the plaster was in need of repair. After finally getting an estimate, we went ahead with the work. Out of the blue one Saturday evening we arrive home and there are guys unloading their supplies to work on the roof. We were not aware they were coming. But that was fine as we were now home for the evening. After repairing the first dormer and replacing shingles, they were gathering their supplies. My husband asked what about the other dormer and they responded that the work order was only for 1. After contacting John, we were told that estimate was only for 1 dormer and the interior work. We were never told this when given the estimate. When he was initially out to assess the job, we clearing stated both dormers needed repaired. So what we thought was a fairly reasonable estimate now seemed way overpriced for the 1 hr of work and less than 1 bundle of shingles it took to repair the dormer. We were told the inside work would be done over 3 days, 5:00pm to 9:00pm, as these guys do this after their regular jobs (not ideal). The completed bathroom work was satisfactory. However when sanding the plaster, they didn't shut the bathroom door therefore plaster dust covered everything in the master bedroom and even set off the smoke detector in the hallway outside of the bedroom. All of which I had to clean up. The more extensive ceiling repair in another bedroom cracked in less than 24 hours from completion. They had to come back and redo and has since cracked again. They did not match the plaster pattern of the rest of the bedroom very well at all. It is VERY obvious what part of the ceiling has been re-done. We had t

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Tina, Thank you for sharing your experience. We're genuinely sorry to hear about the challenges with your roofing project. It's important to us that our clients feel supported, and we'll be reaching out to discuss how we can address the issues and ensure your satisfaction. Your feedback is invaluable for our growth. Warm regards, The Eads Roofing Team

• 1 out of 5Adam Elder2 years ago

  I would give them 0 stars if I could. I had some siding and roofing damage from the tornado that hit Johnson County in April. They were quick to come out and give an estimate and said the job would not even take a day. After giving them the deposit, I didn’t hear anything from them for over a month. I followed up with them and kept getting excuses. After trading several emails (yes, I have the emails that prove all of this) I called them and was told they would call me back, spoiler alert they didn’t. They didn’t even come out and wrap the exposed wood. After another couple weeks they came out and did half the roofing job (replaced shingles but didn’t seal the loose ones). I was told the rest of the job (siding and sealing loose shingles) would be completed in less than two weeks. After two weeks I followed up and didn’t hear anything from them except they want the rest of the money that I owed them. I told them no the job was not done. They threatened to put a lien on my property. After calling them again they did stop requesting payment for the time being. Finally, they put a new person on my project in October. Travis came out and looked at the siding saying he would find a piece that would closely match the color. I figured I wouldn’t hear back for a while. In a week Travis was able to find a color that matched the siding (old siding so this was not easy to do). He came out and fixed the roof also. All of this to say it took 5 months to get them to do a 4-hour job. Except for Travis (who is great) I would not recommend this company to fix a doghouse. There is no excuse for the job taking this long. They didn’t offer a discount or anything for the inconvenience. If you need roof or siding work, I would try another company. God knows how long it would take if you needed them to replace your roof and siding.

  Reply from the business

  Adam, we really apologize about your experience with Eads Roofing, but we are glad we were able to get your exterior issues resolved. We take in account all reviews and address them with our project managers to make sure every experience is better than the next. We appreciate the feedback!

• 2 out of 5Landon Masters2 years ago

  Will not return calls. They came out to get a sample of my siding broke the piece of siding. Now won’t return calls to put the siding back that they took to match now I’m left with a siding spot missing would not recommend Eads

  Reply from the business

  Landon, we have reviewed your file and it seems like our rep has had some issues getting in contact with you. Please feel free to contact us during business hours, we would be happy to get this issue resolved.

• 1 out of 5Christie4 years ago

  Worked with Eads after wind and storm damage to our siding and roof. They did an awful job on the siding and made it worse than it was originally. It took forever for them to consistently respond to us in order for it to get fixed correctly. It took almost 2 years for everything to get completed correctly. Horrible communication, poor work, and a very very frustrating 2 years. I would give them 0 stars if possible.

  Reply from the business

  Hi Christie, we are very saddened by this review and take it very seriously. Much of the delay was caused by the insurance company and material shortages. We try to make sure all of our customers are happy upon completion. We will learn from this and get better. Thank you.

• 1 out of 5Thomas GrossEdited 4 years ago

  They did not arrive at the agreed upon time. I had to send a message several hours later to find out why they didn't show up. No explanation was ever given. When the sales guy did arrive, he did not bother getting out a ladder to take a look. He called me 3 minutes after arriving and said it all looked fine. I hav other companies who have given me a quote to replace the roof and have taken the time to do a full inspection. If you don't want the job, please don't waste my time.

  Reply from the business

  Hi Thomas, we are very sorry this happened to you. We will discuss this with our management team and make necessary changes. Thank you.

• insurance claim assistance18
• gutters14
• roofing crew11
• easy process11
• thorough inspection10
• personable staff10
• gutter replacement7
• siding repair3
• shingle samples2
• reliable crew2

14 more of the 139 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Tim Helma month ago

  Eads gave us a great price, then installed a quality product. The staff and representatives were helpful and more than fair. The crew was diligent and meticulous in their clean up. Recommend Eads fully.

  Reply from the business

  Thank you, Tim. We appreciate the five-star review and are glad you found our pricing fair and the installation and product to be high quality. It's great to hear our staff and crew were helpful and diligent in their cleanup. Your recommendation means a lot to our team, and we look forward to serving you again. Thank you for trusting Eads Roofing & Exteriors for roofing, siding, gutters, and exterior services in Central Indiana.

• 5 out of 5Madison Amburgeya month ago

  Mike helped us get in contact with Brock, who then helped us through the entire process of our new roof from start to finish! Our roof was damaged from a storm and needed total replacement so insurance was also a factor of getting …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We can't express enough how grateful we are for your kind words and support, Madison! 😊 It’s wonderful to hear how much you love your new roof and that the team made your experience smooth and worry-free. Knowing your family feels safe and happy makes our day! If ever you need anything else, we’re just a call away. …

• 5 out of 5John2 months ago

  Rich came to the house and was very professional and informative. His honesty was beyond what we have experienced with other companies. He did not try to sell us something we didn't need. Rich's knowledge and insight helped us understand what our roofing needs were.

  Reply from the business

  We truly appreciate your kind words about our team member! Knowing that Rich's professionalism and honesty made a positive impact on your experience brings us immense joy. We're here to help, and it's rewarding to hear we could guide you effectively. Your trust means the world to us!

• 5 out of 5Fabian3 months ago

  I had a great experience with Eads Roofing & Exteriors from start to finish. The team was professional, responsive, and really easy to work with. They took the time to explain everything clearly and made the whole process stress-free. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're absolutely delighted to know you had such a wonderful experience with us! 😊 It's always our goal to ensure every project is handled with professionalism and care. Your kind words about our team and the quality of our work mean the world to us. We're so grateful for your trust and for recommending us to others. …

• 5 out of 5Mark Singleton3 months ago

  ​Hands down a 5-star experience with Eads Roofing & Exteriors. Phenomenal communication, quality craftsmanship, and a great crew to work with. If you need any exterior or roofing work done, don't hesitate to call them. Highly recommend!

  Reply from the business

  Thank you immensely for your wonderful feedback! It fills us with joy to know you had a remarkable experience with us. Our crew cherishes making a difference. We're here whenever you need us, just give us a shout!

• 5 out of 5Elizabeth Dearing3 months ago

  Amazing customer service and quality work! Highly recommend

  Reply from the business

  We're incredibly happy to hear you enjoyed our service and craftsmanship! Your recommendation is truly valued and motivates us to continue our great work. We appreciate you taking the time to share your experience. Thank you for choosing us!

• 5 out of 5Robert Weisenburger4 months ago

  Eads roofing just did a free inspection of my roof. I requested it because of a bad hail storm we had in Feburary. Eads inspector told me everything was fine and he even took a hammer back up with him and fixed a couple areas that had nail pulls. They will be my first choice when I need any roof work. Great interaction and communication.

  Reply from the business

  We're so pleased to know that you had a positive experience with our team! It really means a lot to us that you'd turn to us again for future needs. We're thrilled to have earned your trust through our efforts. Many thanks for your commendation!

• 5 out of 5pat bleich5 months ago

  Beautiful porch deck built for us by their contractor- was done within a week and a half we signed the agreement. We love it

  Reply from the business

  We're overjoyed that you adore your new porch deck! Knowing we could complete it swiftly for you is fantastic news. Your kind words brighten our day and motivate us to do our best always. Thank you for sharing your experience!

• 5 out of 5Sage Thomas5 months ago

  Your welcome

  Reply from the business

  A big shoutout to you! Your kind words are truly appreciated, and they inspire us to keep up the good work. We're grateful for your support and thrilled you had a positive experience with us. Cheers to more amazing projects together!

• 5 out of 5Vicky Rockwell6 months ago

  We had metal roofing installed on a portion of our building and our garage and are very pleased with the results! It looks stunning! We were so happy with the work EADS did, we had them put the same metal on our cute little garden house just so we can see it all the time! :) Clay was very friendly and professional and Daniel is definitely an asset for EADS! The best thing I can say about EADS: if we need additional roofing, they're the only roofing company we'd call!

  Reply from the business

  Thank you so much for sharing your experience with us, Vicky! 😊 It’s fantastic to know you love the new look of your building, garage, and garden house. We couldn't be happier to have provided you with service that wins your trust for future projects. Looking forward to working with you again! …

• 5 out of 5Candee Anderson9 months ago

  Very thorough, knowledgeable and professional. Worked with my insurance company to ensure a seamless experience. Kris Dill went above and beyond to make the process easy. Highly recommended.

  Reply from the business

  We're so grateful for your wonderful review! It's truly heartening to know that Kris made the process straightforward for you by collaborating with your insurance company. Your positive words and recommendation mean the world to us. We hope to assist you again in the future!

• 5 out of 5Amanda Berryman9 months ago

  We had our roof, gutters and gutter guards installed late summer. The whole process was so easy from start to finish! Kris Dill did a great job for us! We had them also do my parents roof last week!! If you need a new roof give them a call!!

  Reply from the business

  We're delighted to hear about your fantastic experience! 😊 It's so rewarding to know that Kris provided such top-notch service for you and your parents. Your kind recommendation is truly appreciated. Looking forward to any opportunity to help you in the future! …

• 5 out of 5Katie Byram9 months ago

  Review for Kris – Roofing Services I’ve worked with Kris several times and continue to be impressed by his professionalism and reliability. His pricing is always fair, and he consistently delivers quality work on schedule. Kris communicates clearly and efficiently, keeping me updated throughout every project. He’s responsive at all hours and always makes sure any questions or concerns are addressed promptly. Kris has become my go-to point of contact for all roofing needs, and I highly recommend him to anyone looking for dependable, honest, and professional service.

  Reply from the business

  We're really grateful for your glowing review of Kris' work! 😊 It's wonderful to know he exceeded your expectations and we're so glad you find him reliable and professional. Thanks so much for the heartfelt recommendation. We look forward to assisting you again! …

• 5 out of 5Taylor Dicken10 months ago

  Kris Dill was excellent with my project. He was great at communicating time and expectations. He made my claims experience so much easier.

  Reply from the business

  We really appreciate your kind words about working with Kris! It's fantastic to hear that he made the process smoother for you and kept communication clear. Thank you for sharing your experience with us. Looking forward to working together in the future!

𝗬𝗼𝘂𝗿 𝗴𝘂𝘁𝘁𝗲𝗿𝘀 𝗵𝗮𝘃𝗲 𝗼𝗻𝗲 𝗷𝗼𝗯: 𝘮𝘰𝘷𝘦 𝘸𝘢𝘵𝘦𝘳 𝘴𝘢𝘧𝘦𝘭𝘺 𝘢𝘸𝘢𝘺 𝘧𝘳𝘰𝘮 𝘺𝘰𝘶𝘳 𝘩𝘰𝘮𝘦. When leaves, debris, damaged sections, or drainage problems interfere with that job, rainwater can overflow where it should not. That can contribute to water running behind the gutter, damaged fascia and soffits, staining, erosion near the foundation, and moisture around the exterior of your home. After the heavy rainfall Central Indiana has experienced recently, this is a good time for Zionsville homeowners to pay attention to how their gutter system is performing. 𝗪𝗮𝘁𝗰𝗵 𝗳𝗼𝗿: • Water overflowing during heavy rain • Sagging or pulling gutters • Water running behind the gutter • Standing water near the foundation • Staining on fascia or siding • Downspouts that are not draining properly **𝗛𝗼𝘄 𝗱𝗼 𝗜 𝗸𝗻𝗼𝘄 𝗶𝗳 𝗺𝘆 𝗴𝘂𝘁𝘁𝗲𝗿𝘀 𝗮𝗿𝗲 𝗰𝗹𝗼𝗴𝗴𝗲𝗱?** O𝘷𝘦𝘳𝘧𝘭𝘰𝘸𝘪𝘯𝘨 𝘸𝘢𝘵𝘦𝘳, 𝘴𝘭𝘰𝘸 𝘥𝘳𝘢𝘪𝘯𝘢𝘨𝘦, 𝘢𝘯𝘥 𝘸𝘢𝘵𝘦𝘳 𝘴𝘱𝘪𝘭𝘭𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘴𝘦𝘤𝘵𝘪𝘰𝘯𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘨𝘶𝘵𝘵𝘦𝘳 𝘢𝘳𝘦 𝘤𝘰𝘮𝘮𝘰𝘯 𝘸𝘢𝘳𝘯𝘪𝘯𝘨 𝘴𝘪𝘨𝘯𝘴. **𝗖𝗮𝗻 𝗴𝘂𝘁𝘁𝗲𝗿 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗱𝗮𝗺𝗮𝗴𝗲 𝗺𝘆 𝗵𝗼𝗺𝗲?** 𝘠𝘦𝘴. 𝘗𝘰𝘰𝘳 𝘥𝘳𝘢𝘪𝘯𝘢𝘨𝘦 𝘤𝘢𝘯 𝘦𝘹𝘱𝘰𝘴𝘦 𝘧𝘢𝘴𝘤𝘪𝘢, 𝘴𝘪𝘥𝘪𝘯𝘨, 𝘭𝘢𝘯𝘥𝘴𝘤𝘢𝘱𝘪𝘯𝘨, 𝘢𝘯𝘥 𝘢𝘳𝘦𝘢𝘴 𝘢𝘳𝘰𝘶𝘯𝘥 𝘵𝘩𝘦 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘶𝘯𝘯𝘦𝘤𝘦𝘴𝘴𝘢𝘳𝘺 𝘸𝘢𝘵𝘦𝘳. EADS Roofing & Exteriors provides gutter installation and exterior services throughout Zionsville and Central Indiana.10 hours agoLearn more