Chase Roofing LLC

All 7 of the one and two-star reviews we hold for Chase Roofing LLC, most recent first.

• 1 out of 5Tatiana Anikinaa year ago

  Currently in the lawsuit with the owner. Contract was signed to perform siding and decks replacement where project was screwed up in parts, abandoned and money were not returned/adjusted. I had to hire a different contractor to redo and finish project. Do not pay until work is completed to your satisfaction and have a copy of written of contract.

  Reply from the business

  Hello Tatiana, my name is Mike and I am the Managing Partner of the Williamsburg branch of Chase Roofing. I am sorry to hear you have had this experience, however, it is not with our company. I am in no lawsuits with you and have no record of ever performing work for you.

• 2 out of 5Ellis Forbesa year ago

  The workers were fantastic. However, I sent pictures of a neighbors new roof and said I wanted the same color. Mike Hurst, who said he was the owner,,,was too lazy to come confirm the color and sent me pictures. He told me which one to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your recent review and your kind words about our crew. We take great pride in our team's hard work and dedication, and we're glad to hear they made a positive impression on you. Regarding the color of your roof, we want to clarify that the homeowner signs off on all color choices before installation. We understand how important it is for you to be satisfied with your choice, and we appreciate your understanding that this process is in place to ensure that you understand these decisions. After reviewing your file, we see the roof was installed three years ago. We also know you may be frustrated with the recent denial of your warranty claim. The warranty only applies if the roof is fully paid for. If you want to discuss this more or settle your outstanding balance, please don't hesitate to contact us at 757-872-0700. We are here to help and ensure you have a positive experience with our company. Thanks again for your feedback; we look forward to working with you.

• 1 out of 5joseph Erfe5 years ago

  They never called me back after we set an appt for the next week. We tried to call 3 times to get an earlier date but never heard back. When their estimator finally came, they tried to push us to make an insurance claim for our roof repair …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I am disappointed and extremely sorry that this was your experience. I will use this as an opportunity to get better now that I have taken over here in Williamsburg.

• 1 out of 5DAMOND5 years ago

  Seems like a racket. You pay $70 for an estimate which could be credited to the cost of service if you choose to go with them. The thing is Chase would need to follow up with you bu they don't. I had the initial call out on Dec 18 and as of today Dec 28 I have not received any estimates. Most of these roofers operate the same way. Some local guys don't even return your calls. I wonder if it's seasonal, maybe they don't wanna work in winter time? In the mean time, my skylight is leaking every time it rains.

  Reply from the business

  I apologize that you experienced this. It looks like this may have been a policy that was in place before i took over as the Managing Partner. Please contact my office at 757-206-1948 so I can resolve this for you.

• 1 out of 5Christine Collins5 years ago

  We needed our leaking roof repaired. After rescheduling twice, they came to look at it. Took a few pictures, didn't go up on the roof or even up on a ladder. Charged us $70 to come to the house and then never provided a quote. I didn't …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I apologize that you experienced this. It looks like this may have been a policy that was in place before i took over as the Managing Partner. Please contact my office at 757-206-1948 so I can resolve this for you.

• 1 out of 5Keith Exton5 years ago

  wow, really disappointed. Had a 4 pm appt. today. I was here at 5 til. At 420 I called to ask where they were. The williamsburg office says they came and found no one home. They obviously came early and did not wait! I asked if they could come back but the office said no they would have to reschedule. No thanks I'll spend my new roof money with someone else....

• 1 out of 5Eileen MEdited 6 years ago

  They did a terrible job. Because of this I have had squirrels in my roof and attic, with significant damage to my home . I would never recommend them.

  Reply from the business

  I apologize that you were under the impression that your roof replacement would address the issues you were having with squirrels. I am sure this was very frustrating for you! I have reviewed your file and noticed that there were preexisting issues with your fascia and trim that were not related to your roof replacement. If you have not resolved these issues, please contact my office at 757-206-1948 for help.

• scheduling6
• estimates5
• courteous staff5
• new roof installation4
• easy process3
• attentive office3
• roof appearance3
• shingle replacement2
• clean job site2
• fix quality2
• response time2

14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Glynis wilsona month ago

  We were thoroughly impressed with the quality of work and service we received from all staff at Chase Roofing. Chuck was very proficient and knowledgeable and very helpful. Highly recommend them for your home. Thank you so much .You are Amazing!👍Wilson family.

  Reply from the business

  Thank you so much for your kind words, Glynis! We're thrilled to hear that you were impressed with the quality of work and service provided by our team at Chase Roofing. Chuck and the rest of the staff strive to deliver the best experience possible, and your recommendation means the world to us. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!

• 5 out of 5Connie Kessler2 months ago

  We could not be happier. Such a professional company. The office staff is beyond approach. Thank you all.

  Reply from the business

  Thank you so much for your review!

• 5 out of 5Johna Russell2 months ago

  From beginning to end their team did an outstanding shootout. Special shoutout to Caesar and Shannon for their friendliness and expert assistance.

  Reply from the business

  Thank you for your wonderful feedback, Johna! We're thrilled to hear that you had an outstanding experience with our team at Chase Roofing LLC. Special thanks for recognizing Caesar and Shannon; they are truly valuable members of our crew. We look forward to assisting you again in the future!

• 5 out of 5Nathaniel Reams2 months ago

  During a recent heavy rainstorm we noticed a wet spot forming in our ceiling. We went into the attic and discovered a steady drip of water from our roof onto our ceiling. Mike came out and looked at our roof leak. A few hours later we had …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Nathaniel. We truly appreciate the trust you placed in us!

• 5 out of 5Pat Spayd2 months ago

  Chase Roofing Co folks really went to work on my front porch metal roof. Seth the foreman gave me a reasonable price to totally remove the metal roof, all the underlayment and build it from the rafters. The roof men corrected the lack of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you! We truly appreciate your business.

• 5 out of 5Johanna Sweeney4 months ago

  We have an excellent experience with Chase Roofing. Work was great and so was the price and customer service.

  Reply from the business

  Thank you, Johanna Sweeney! We are thrilled to hear that you had an excellent experience with Chase Roofing. Our team strives to provide top-notch service at great prices, and your feedback is a wonderful recognition of our efforts. We appreciate your support and look forward to serving you again in the future!

• 5 out of 5Wendy Ruffle4 months ago

  We had a small roofing job, our Shed roof. We received three estimates from roofing firms located in Williamsburg, VA. The estimates varied widely and we chose Chase Roofing. The Chase Roofing salesperson was prompt, answered our questions and was excellent to work with. He brought shingle samples and we received a better workmanship guarantee. The administrative staff in the local office was terrific. She handled a glitch with scheduling and was very responsive and communicative. Our salesperson communicated when we had a question about the ridge roofline. We highly recommend Chase Roofing in Williamsburg.

  Reply from the business

  Thank you so much for your wonderful review, Wendy! We are thrilled to hear that you had a positive experience with Chase Roofing and that our team was able to meet your needs effectively. It's great to know that our salesperson and administrative staff provided you with the support and communication you were looking for. Your recommendation means a lot to us, and we look forward to serving you again in the future!

• 5 out of 5Paul Try8 months ago

  Roof replacement. Terrific job. Very professional, expert cover and clean up after. Highly recommend.

  Reply from the business

  Thank you Paul!

• 5 out of 5Stephen LaPaugha year ago

  Chase Roofing was the only business who would do repair work. Other roofing companies wanted to replace the roof which was unnecessary. The people with the yellow trucks wanted $75 just for an estimate. Chase Roofing was reasonably priced I highly recommend them for any of your roofing needs. I have referred them to my parents and they are having their roof replaced soon.

  Reply from the business

  Thank you, Stephen! We truly appreciate your kind words and are thrilled to hear that you found our repair services helpful. It's great to know you trust us enough to refer us to your parents. If they have any questions or need assistance, … More

• 4 out of 5morris guntera year ago

  Overall good experience but with a couple of issues that were resolved for the time being. Salesman Dawson at the beginning was truly awesome and his presentation was excellent. However he needs to take a class or two with follow up communication skills. In this area he truly sucks. Would not return phone calls or respond to text messages I sent him. The roof installers did a good job but started to leave two skylights in the roof instead of removing them as per requested by me. When they removed them there were issues and after completion a supervisor had to be sent out to see the mistake they had made. And lastly getting the supervisor here was a task as well. Not his fault however. It was an office girl Mira who we spoke with to tell her the issue we had. She said someone would respond back in a day or two. So a week later we had to call again and this time we spoke to a guy who knew nothing about our situation. We just hope no more problems will arise from this point.This review is with the Yorktown location and not with the Williamsburg location.

  Reply from the business

  Thank you, Morris, for your feedback! We're glad to hear you had a good experience overall and appreciate your compliments about Dawson and the installers. We sincerely apologize for the communication issues and any inconvenience caused. … More

• 5 out of 5Richard Gravesa year ago

  Re-roofing and repairs. Even with threatening rain, crew did an outstanding job under extreme heat. Wonderful follow-through and cleaning up. Would recommend Chase to anyone and especially Sergio who was very informative and clear on everything.

  Reply from the business

  Thank you, Richard! We truly appreciate your kind words and are thrilled to hear that our team, especially Sergio, met your expectations. It’s great to know that our efforts in challenging conditions paid off. Your recommendation means the world to us! If you need any further assistance in the future, don't hesitate to reach out.

• 5 out of 5Michael Searsa year ago

  Fantastic Contractor. Fully transparent, easy to work with. I would highly recommend.

  Reply from the business

  Thank you, Michael! We're thrilled to hear you had a fantastic experience with us. Transparency and ease of communication are top priorities at Chase Roofing LLC. We appreciate your recommendation and look forward to working with you again in the future!

• 5 out of 5Jerome Kubovcika year ago

  Chase roofing has been great. Mike has gone above and beyond to work with me. Friendly staff from the sales rep., admin staff, to the labors. Did a fantastic job and worked fast. Highly recommend Chase roofing for roof or gutter needs.

  Reply from the business

  Thank you so much for the review!

• 5 out of 5Sharon JohnsonEdited a year ago

  This company is unbelievably great with not on roofing but does great job on vinyl siding. Would recommend highly.

• Warranty offered

  “…AF System Master Elite Types Of Roofing Warranty Gallery Recent Work Areas We Serve…”

• States years in business

  “…With over 30 years of roof expertise backing us, rest…”

• Free estimates

  “…Solution at the Right Price Menu Get A Free Quote Interested In: Free Roof Inspection…”

• Financing available

  “…More Contact us Today What We Offer Financing Options Has the unexpected happened? Do you…”