Austin's Roofing and Gutters, LLC

All 7 of the one and two-star reviews we hold for Austin's Roofing and Gutters, LLC, most recent first.

• 1 out of 5Robert Phillipsa year ago

  Austin’s Roofing and Gutters was contracted out through my home warranty company for a roof leak. After 4 visits and $1,500 (my home warranty only covered up to a certain amount), I was still stuck with a leaking roof and wet boards in the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Brandy Wilsona year ago

  Despite having an appointment set, I did not receive any follow-up communication from this company, nor did anyone return my call regarding the status of my service request. As a business, I would expect at least a courtesy call within 24 hours of scheduling, especially if there were any delays or changes. I have not yet used the service, but the lack of communication raises concerns about the reliability of their customer support.

• 1 out of 5Grace McDowell3 years ago

  100% DO NOT use this person/company. He's very unprofessional, rude, and not trustworthy. We had to use him through our warranty company and he said he patched a leak in our roof which, then started leaking again about 3 months later. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5lex Anthony3 years ago

  DO NOT USE THIS GUY IS SCAM ARTIST! My insurance company sent him out because of a leaking roof He came inside of the house I pointed at him where I seen water near fireplace and instead of going on the roof and inspecting to find the problem he took a picture from the outside never once checking Or going up to inspect the roof. Then told me he will send people to do the repairs. Since I knew that something was off with him I went and inspected the roof myself and found a soft spot near the back of fireplace. When his guys finally came out I asked them What was the work they were going to do and where they would be repairing the roof, it was nowhere near the soft spot. Even though he told me he would reshingle around the fireplace. I called to let him know the issue And he told me that he does not do 2 inspections And would not repair the soft spot Even though it was in the same area that he quoted to repair and where there was a noticeable issue. Then argued with me about telling him how to do his job, He became very disrespectful when I voiced vaild factual concerns. Then he tried to tell the team to leave my house even though they had already started ripping my roof apart. Luckily he contracted an honest team ( Freddys Roofing and repair) Who actually did a real inspection that I requested And they found a whole area that was rotted out around the fireplace. They did not find any problems in the area that he sent them to repair Only in the area that I was able to find! luckily I was persistent about knowing what work was being done on my house. I have came across many contractors like him Who get money from insurance companies and take advantage a customer who doesn't understand the work being done or don't know the right questions to ask! These pictures are the soft spot of rotted wood he was not going to repair Thank you again to Freddys Roofing the sub contractors he used that stayed and got the job done right

• 1 out of 5Andi (Andi)4 years ago

  My roof was leaking, took several days just to get a call back. Brandon Austin was very nonchalant and resistant to setting a firm window of time for him to come and look at my roof instead giving me an open ended "we might be able to come …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Your dispatch was entered a couple days before the Memorial Day Weekend which we had lots of rain storms the week prior to that week of your call. I informed you that we were backed up due to the rain and the holiday weekend coming up all of my guys would be out of town. So that was the reason for the delay to get to your job. There’s no way of giving a specific start day if the weather report shows rain every day in the upcoming week. Also your comment about funds being drained we only billed labor to date of $150. The rest of your funds were still available but all of this could have been resolved with a phone conversation. Customer service is our main priority and we take care of all of our customers. Sorry for any confusion.

• 1 out of 5Emberly Clark4 years ago

  Had a guy come out to repair a leak in the roof. He took our tarp and took a month to bring us another one. Had to get them to come back because the leak was not fix. Videos of the roof still leaking have been sent and nothing has been done. Would not recommend.

• 1 out of 5Review Only7 years ago

  Left messages two days in a row and texted without any response.

• polite staff10
• fair pricing8
• answering questions4
• thorough explanation3
• home warranty company3
• timely manner3
• insurance claims3
• reliable workers2
• quick mobilization2
• transparent pricing2
• professional owner2
• friendly demeanor2

14 more of the 99 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5nat sa week ago

  I just had my roof fixed with Austin’s roofing and Gutters Brandon was very effective communicators fast and efficient service, get the job done with no mess, Thank you for the service. Mr Brandon.

• 5 out of 5roger job3 weeks ago

  I highly recommend Austin’s Roofing & Gutters, the repairmen were knowledgeable and very professional. They arrived on time and did a fantastic job.

• 5 out of 5Robyn Thomas4 weeks ago

  Austin's Roofing delivers prompt and professional service! We had a roof leak and not only did they do the repair, but they put in a new composite shingle instead of going back with like for like.

• 5 out of 5Tangie Rahminga month ago

  Friendly. First-Rate. Fast.

• 5 out of 5EPOLLARD25a month ago

  Accurately and timely service! Professionally demeanor, helpful with identifying the main issue, and repair has been successful thus far! Kudos!

• 5 out of 5Dianna Warda month ago

  Austin was very transparent and very detailed with pricing and the work he was doing and quality of the work was top notch. I will highly recommend Austin for all your roofing needs.

• 5 out of 5Fredrick Ravenell2 months ago

  Extremely informative, Professional, and great hospitality.

• 5 out of 5Aubrya Jones2 months ago

  Great first experience. The owner was very kind and knowledgeable. He fixed my vent quickly and professionally.

• 5 out of 5Kim Buchanan2 months ago

  Austin Roofing was so professional and quick. He answered all Our questions and concerns. He did a follow up on the service and job performance of the workers. We definitely will use him again.

• 5 out of 5DeJuan Jones3 months ago

  Great Experience. Excellent customer service. Prompt response. Addressed my exact issue with an awesome turn around completion time frame. Definitely recommend

• 5 out of 5Jerome Wilson3 months ago

  My experience was great. They came out and walked me through everything in detail. Showed me the problem areas and a course of action. The work was done thoroughly and the crew was great. I would highly recommend their services.

• 5 out of 5rocky daya3 months ago

  Austin's Roofing did a great job on my roof. Since the work was completed it hasn't rained yet but I'm pretty sure it won't leak. He was quick in responding with the service call and identifying the problem and getting it repaired.

• 5 out of 5Jaleesa Jones3 months ago

  Austin’s roofing and gutters did an amazing job. He repaired my roof and applied missing shingles. I would recommend his work.

• 5 out of 5Kayla Brown4 months ago

  Austin Roofing did a great job. We had a roof leak that was causing rain to drip consistently in my bedroom. Made a call to Austin Roofing and they came out, accessed the problem and explained what was happening. They fixed it before the next storm and they did a phenomenal job. Thank you Austin Roofing!!!

Metal Roof Repair Near Me You Can Count On in Lithia Springs, GA When you search for metal roof repair near me, you want a team that understands how to properly fix and maintain metal roofing systems. Austin's Roofing and Gutters, LLC proudly serves Lithia Springs, GA, with reliable repair services designed to extend the life of your roof. Metal roofs are durable, but they can still develop issues like loose panels, leaks, or corrosion over time. Our team carefully inspects the problem and provides practical solutions that restore performance and protect your property. We focus on getting the job done right so you can feel confident in your roof again. https://local.google.com/place?id=5080032737276316557&use=posts&lpsid=CIHM0ogKEPir27Wm5e7y0QEApr 8, 2026Learn more