Artigues Services

All 2 of the one and two-star reviews we hold for Artigues Services, most recent first.

• 1 out of 5Byung Joo Lee8 months ago

  I hired Artigues Roofing & Restoration Services and was initially satisfied with the work, but soon discovered that the contractor had broken my backflow. I notified Brad Artigues multiple times, and after several unsuccessful attempts to have the proper contractor come out to fix it, the repair was still not completed correctly. As a result, my irrigation system was unusable for weeks. Brad and I eventually agreed that I would have my own backflow technician handle the repair and he would reimburse the cost. Despite nearly a year of follow-ups and multiple attempts to contact him, Brad stopped responding and never honored the $275 reimbursement. I ultimately had to pay for the repair myself. After spending close to $10,000 with the company, I expected a basic level of accountability. If such a small reimbursement goes ignored, I have serious concerns about the company’s integrity and whether any warranties would be honored in the future.

  Reply from the business

  We are truly sorry to hear about your experience and the challenges you faced with the backflow issue. Your feedback is important to us, and we take situations like this very seriously. We will investigate this matter further to ensure that it is addressed appropriately. Please reach out to our customer service team directly to provide any additional details so that we can work towards a resolution. Thank you for bringing this to our attention.

• 1 out of 5Amanda Yager8 months ago

  I normally don’t leave negative reviews, but I feel compelled to share my experience so others can avoid the stress I’ve gone through. I had two areas on my roof that were leaking, and this company recommended a full roof replacement. I trusted their recommendation and signed the paperwork. The new roof was put on within two days—which seemed great at first—but I later discovered that no city permit had been pulled for the work. Just three days after the full replacement, both leaks were not only still present but worse. I contacted both Brad (the owner) and Renz (project manager) to come back and fix the issues. For about two weeks, I kept getting excuses about why no one could come out. When they finally attempted a repair, the leaks continued. I reached out again to let them know nothing had been resolved, and after that, they stopped responding and my number was blocked. My boyfriend tried contacting them, and the conversation we received back was extremely unprofessional- apparently Brad is no longer legally allowed to work in Charleston and is battling family litigation. We were told they will not be returning to make repairs or issue any refund. This has been an incredibly frustrating and costly experience. Please learn from my mistake—do your research and avoid this company.

  Reply from the business

  We sincerely apologize for the negative experience you've had with our services. Your situation is certainly concerning, and we appreciate your feedback as it helps us address critical issues within our processes. We take these matters very seriously and would like to investigate this further to provide a resolution. Please reach out to us directly with any additional information so we can assist you properly. Thank you for bringing this to our attention.

• professional staff14
• responsive staff5
• timeliness4
• debris cleanup3
• clear explanations3
• shingle choice2
• prompt call return2
• quick repairs2
• hail damage repair2
• competitive quotes2

14 more of the 46 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Harry Roper11 months ago

  Artigues Roofing & Restoration Services is surreal! They have kept me informed about their services and made me feel comfortable about the brand they represent. In addition, their staff both in the office and in the field are professional, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words, Harry! We're thrilled to hear that you had a positive experience with our team and that you are satisfied with the work done on your home. Your recommendation means a lot to us, and we appreciate your recognition of our staff's professionalism and attention to detail. We hope you and your family enjoy your beautiful new roof for many years to come!

• 5 out of 5Jeremy Clementa year ago

  Incredible service! Fast, explained everything, showed me everything, discussed all the options. I felt like they had it handled from the start and I was 100% in the loop as they evaluated everything and went over options. And after all …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your fantastic review, Jeremy! We're thrilled to hear that you experienced incredible service and felt fully informed throughout the process. It’s great to know that we could provide you with both quality service and competitive pricing. We appreciate your recommendation and look forward to assisting you again in the future!

• 5 out of 5christian carnrighta year ago

  After 24 years our roof was looking dated, stained and tired. Brads shingle choice made all the difference in appearance and curbside appeal and came with the security of 50 Year shingles. The work was done both expertly and quickly. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful review, Christian! We're thrilled to hear that you are satisfied with the work Brad and our team did on your roof. Your recommendation means a lot to us, and we appreciate your trust in Artigues Roofing for your project. If you need anything else in the future, feel free to reach out!

• 5 out of 5Alex Wa year ago

  Best roofing company east of the Mississippi

  Reply from the business

  Thank you for the fantastic review, Alex! We’re thrilled to be recognized as the best roofing company in your eyes. Your support means a lot to us!

• 5 out of 5Lawless Home Improvementa year ago

  Brad and his team did an amazing job on my home. My roof was affected by a storm and Brad was fast to help me. He was direct and informative. Made sure the process was seamless for me. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Wow. Thank you very much!!

• 5 out of 5Ann Garrisa year ago

  Brad Artigues was wonderful to work with. He was punctual and did an excellent job cleaning our roof and taking great care protecting our plants. He charged a very fair price and we would highly recommend him . Hollis & Ann

  Reply from the business

  Thank you so very much!!

• 5 out of 5Shawn Micholsa year ago

  Brad and Artigues Roofing returned my call very promptly and were able to help me out within hours. He was super knowledgeable and made quick work. I will be using them again for anything in the future.

  Reply from the business

  Thank you very much Mr. Michols! We appreciate the kind words...

• 5 out of 5Patty Cravena year ago

  Way above and beyond ! Brad showed up the day I posted to check things out. Could not find a roof issue but went up into the attic and realized it was an AC overflow tray that was not working properly. Not sure any other contractor would have responded so fast and then help find the real issue. Also a heck of a nice guy. Highly recommend!!!

  Reply from the business

  Thank you so much for your kind words, Patty! We’re thrilled to hear that Brad was able to help you quickly and effectively. It's our goal to go above and beyond for our customers, and we're glad to know we met that expectation in your case. Your recommendation means a lot to us!

• 5 out of 5Lynne Tarta year ago

  Great customer service! Very prompt and helpful.

  Reply from the business

  Thank you for your kind words, Lynne! We're thrilled to hear you had a positive experience with our customer service team. We appreciate your support and look forward to serving you again!

• 5 out of 5Char Otta year ago

  From start to finish everyone was extremely efficient and friendly. It’s nice to see an owner like Brad take pride in his business and workers. Renz was extremely efficient and professional and a pleasure to speak with. The timeliness provided to my questions was exceptional and I truly appreciated all the prompt communication provided from this company even over a holiday weekend. Will definitely keep them on speed dial for future projects! Do not hesitate to hire them. Best price and service bar none!

  Reply from the business

  Thank you for your outstanding review! We take great pride in our team's efficiency and professionalism, and we're thrilled to hear that Brad and Renz made such a positive impact during your experience. It's our goal to provide prompt communication and exceptional service, even during busy times. We appreciate your trust in us and are excited to assist you with future projects. Thank you for recommending us!

• 5 out of 5Michael DuBoisa year ago

  Brad and his team came highly recommended by a coworker of mine so I gave him a call and I’m very glad I did! Brad was at my house the following day to give me an estimate. He took his time explaining the process to my wife and I as well as helping us decide on the right shingle colors. His team showed up at 7:00am and by 4:00 they had the whole roof done. They spent at least 2 hours after that raking and picking up all the debris. My yard looked better when they left than it did when they got there! Brad and his team do high quality work! I’d highly recommend!

  Reply from the business

  Thank you for your wonderful review, Michael! We're thrilled to hear about your positive experience with Brad and the team. We take pride in our work and commitment to customer satisfaction. Your recommendation means a lot to us!

• 5 out of 5Tiffany Terrya year ago

  Brad was very professional, knowledgeable, and efficient. Artigues had the most reasonable price compared to the other estimates I recieved. The team also finished in a day. I would absolutely recommend them.

  Reply from the business

  Thank you for your wonderful review, Tiffany! We're thrilled to hear that Brad and our team met your expectations with professionalism and efficiency. Your recommendation means a lot to us. We appreciate your support!

• 5 out of 5Amber Porcha year ago

  Brad was amazing. He job was done in a perfect time frame. Communication was great. Amazing quality of work. Will use for all future roof needs!

  Reply from the business

  Thank you for your wonderful review, Amber! We're thrilled to hear that Brad provided excellent service and communication. We appreciate your trust in us for your future roofing needs!

• 5 out of 5Chrisa year ago

  Came out promptly, very responsive and explained everything. Ended up being very minor repairs. They definitely do right by the customer!

  Reply from the business

  Thank you for your kind words, Chris! We're thrilled to hear you had a positive experience with our team. Providing prompt and clear communication is important to us. We appreciate your support and look forward to assisting you again in the future!