Amex Roofing

All 8 of the one and two-star reviews we hold for Amex Roofing, most recent first.

• 1 out of 5Roshan Ranaweera2 years ago

  Worst service

  Reply from the business

  Our records indicate that we have never conducted business with you nor have we had any contact with you. We strive to provide excellent service to all our customers, and we regret that you feel otherwise. Please feel free to reach out to us directly so we can address any concerns you may have. Thank you.

• 1 out of 5DarrylEdited 2 years ago

  Called their phone service for a repair. I asked for a price but was told to talk to the onsite person. I had a call and arranged for a time. I heard them outside and went to great them. At this point, a ladder was up against the house. I spoke to the second person and showed him damage inside the house. When we exited the house, they found an uplifted shingle and glued it down. I asked again about price and he said they had to check the warranty and would bill me. The time taken was about 10 minutes but no more than 15 minutes to repair the leak. The bill arrived for over $300 about 2-3 weeks later. A call to their service manager and said the price was unreasonable for the amount of time taken. I asked why he started work without authorization and he said they never wait if the amount is less than $300-400. He wouldn't budge on the price, said he was forwarding the bill to the credit bureau and said his time was too valuable to waste talking to me and hung up. In all fairness, they did repair the leak but their handling of the dispute on price was terrible. I would ensure if you ever do work with Amex that you get it in writing, and make sure they quote you a price. UPDATE: Apparently there is a new owner who replied to a 10+ year old review. There is a filing with the North Vancouver provincial court outlining the statement of claim made against Amex. They settled with me.

  Reply from the business

  Not true

• 1 out of 5Andrew Le Patourel2 years ago

  We purchased a house which was covered by a 30 year transferable warranty by Amex. When I called to transfer the warranty to my name I was informed that the business had closed and the new owner was operating under the old name but taking no responsibility for the old warranties. This seems at the very least disingenuous...

  Reply from the business

  I’m not really sure who this is ? but it doesn’t make sense that my company would cover someone else’s warranty I’m sorry they are upset about it if they want they can call me anytime I’ve got a couple of people give me bad reviews because I won’t cover a warranty on a job I didn’t do makes no sense to me

• 1 out of 5connor ingram3 years ago

  Called these guys up for a roof repair, they ended up taking months to get around to the project and held my money without being responsive/telling me when I would get my roof done. Fast forward a year, still no project started and I had to file a court order to get my money back. Not apologetic, rude and discriminatory once I did get my money, just a horrible experience.

  Reply from the business

  I have no idea how this is

• 1 out of 5Eee Eerr3 years ago

  Horrible customer service. Discriminatory, rude and anti-vax. kept my money for months and it took me to file a court case to get it back. Please just call up the other businesses that are honest people.

  Reply from the business

  Don’t know who this didn't do any work for them as far as I can tell

• 1 out of 5morad jahanshahi4 years ago

  In 2004 I bought a house that had a new roof installed by Amex with a 25 year guarantee in 1999. Upon the purchase I contacted Amex to inform them of the charge of ownership and asked for transfer of guarantee for which Amex asked for and I paid $167 to achieve the peace of mind of the coverage of the guarantee. I experienced a small leak this week and contacted Amex. Six calls later with zero response despite the answering service assurances that the messages were forwarded to Amex I accessed Google reviews that show this company is not honouring their guarantees and obviously are a dishonourable company. I have since reached out to another roofing company and plan on reporting Amex to BBB and all social media outlets available to me. I do not expect anyone at Amex to care or even respond, as other dissatisfied clients’ reviews clearly indicate.

  Reply from the business

  Not my warranty different business

• 1 out of 5Antoinette Dumalo8 years ago

  In April 2017 Amex was paid a $1000 deposit to do do some minor roofing repairs. After making several calls, in June we were told work would begin in a couple of weeks. By late fall, no work had been started so we canceled and requested our deposit back. After several unanswered calls and an email, a small claim was initiated with the B.C. Civil Resolution Tribunal. A binding judgement has been made against Amex and there is currently an outstanding payment order in effect and due for $1110.50. Amex, previously a reputable long term North Shore roofer, closed operations a few years ago. Sean Teather, previous owner of North Shore roofing closed operations and reopened under the Amex name. Note that North Shore Roofing still maintains an active website and telephone number but is not licensed to operate in North Vancouver.

  Reply from the business

  We have no records of business between us and Antoinette.

• 1 out of 5Tim Guay9 years ago

  The current company owner refuses to honor their warranty as he feels that, as the new owner, he doesn't not have to honor warranty's issued by the previous owner. We bought the roof 10 years ago and were given a 25-year warranty. He was very rude and absolutely refused to honor any of the previous owner's warranties. As he is conducting business under the original company name we feel he is morally obligated to honor the original warranty. NOTE: The warranty is in my wife's name; Marianne R.

  Reply from the business

  Once again not my warranty different company don’t see anyone saying I don’t cover the warranty on jobs did just saying

• early completion4
• new roof3
• punctuality3
• ease of working with3
• quality of work3
• communication3
• court3
• diligent staff2
• warranty2
• gutter repairs2

14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Atin Mehra5 months ago

  Professional, reliable, and easy to work with. Amex Roofing did a great job on our roof and left everything clean and organized. Highly recommend!

  Reply from the business

  Thank you for your kind words and recommendation! We're delighted to hear you had a great experience with our team. It was our pleasure to work on your roof, and we truly appreciate your trust in Amex Roofing & Drainage Ltd. If you ever need us again, we're always here to help!

• 5 out of 5Shelley Markwart7 months ago

  Excellent customer service and workmanship! Price was reasonable! Your roof is an asset, it protects your house!

  Reply from the business

  Thank you for your thoughtful review! We truly appreciate your kind words about our customer service, workmanship, and fair pricing. You're absolutely right—a quality roof is one of the most important investments you can make to protect your home. Thank you for choosing Amex Roofing & Drainage Ltd., and we look forward to helping you again whenever you need us.

• 5 out of 5Shelley Markwarta year ago

  Excellent work - good price! You only want the best to fix your roof!! It is what keeps your home safe and dry! 10 years ago my west vancouver builder recommended them! 100 percent happy!!

  Reply from the business

  Thank you so much for your wonderful review! We're honored that your builder recommended Amex Roofing & Drainage Ltd., and we're thrilled to hear you're still 100% happy with the results. We truly appreciate your trust and kind words. Thank you for choosing us to help protect your home!

• 4 out of 5DLa year ago

  Good experience navigating install amongst very poor weather conditions. Kept me informed as the job progressed. Quality workmanship at a fair price.

• 5 out of 5Nicole Ka year ago

  I had a great experience with Amex Roofing. I initially contacted him because I needed to fix my cedar roof that had multiple leaks. Sean, the owner, was a pleasure to work with. Very straightforward and honest about what needed to be done. His workers were equally impressive. Polite, professional, and hardworking. They completed the job ahead of schedule, which was a pleasant surprise, and the pricing was more than fair for the quality of work. I’m really happy with the new roof and will definitely be recommending to anyone in need.

  Reply from the business

  Thank you so much for your kind words! We're happy to hear that you had a great experience with Sean and the team at Amex Roofing. It’s fantastic that you’re happy with your new roof and that everything was done ahead of schedule. We appreciate your recommendation and are here anytime you need us!

• 5 out of 5Amber Ta year ago

  Highly recommend they go above and beyond to the point they were family by the end

  Reply from the business

  Thank you so much for your recommendation! We're so pleased to hear that you felt like family by the end. It's our goal to go above and beyond for our clients, and we're glad we could do that for you!

• 5 out of 5Taiya Stewarta year ago

  Amex roofing were extremely professional and easy to work with. Very attentive and kind! 110% recommend

  Reply from the business

  Thank you for your amazing feedback! We're delighted to hear that you found us professional and easy to work with. Your recommendation means a lot to us!

• 5 out of 5Crystal Semenoffa year ago

  *5-Star Experience with Amex Roofing!* I'm thrilled to share my exceptional experience with Amex Roofing, who installed my new roof today! From the initial consultation to the final inspection, their team demonstrated unparalleled professionalism, expertise, and dedication to customer satisfaction. HIGHLY RECOMMEND! JOB WELL DONE!

  Reply from the business

  Thank you so much for your glowing review! We're delighted to hear that you had a 5-star experience with Amex Roofing. It was a pleasure working on your new roof, and we're thrilled that you're happy with the results. Your recommendation means the world to us!

• 5 out of 5Rain Harrisona year ago

  Just had my Roof repaired with this company and the owner Sean was absolutely awesome. We had a tree go through our roof, and after calling several companies and getting multiple quotes. We decided to go with this company. Very happy we did. His guy John was great. Thanks so much 🙏 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience! We're so glad Sean and John could help you out during such a stressful time. We know how important it is to have a reliable team when dealing with unexpected damage, and we're happy you chose us for the job. Your satisfaction means everything to us. If you ever need anything else, we're here to help!

• 5 out of 5Tony Brunoa year ago

  Amex did a roof repair at my parents house.they were really quick and Profesional and they gave theim a good price. Highly recommend.

  Reply from the business

  Thank you so much for your kind words! We're glad to hear that you were happy with the roof repair we did at your parents' house. Quick and professional service is what we strive for, and we're glad we could provide it at a good price. Your recommendation means a lot to us! If you ever need anything else, don't hesitate to reach out.

• 5 out of 5Michelle Gallerno2 years ago

  My neighbour had his roof replaced and referred me to Amex Roofing, as I needed mine done as well and I have to say I’m very happy with my decision. The job went smoothly, I had a vacation booked and asked if it could be done before I left and Sean the owner assured me yes, and kept his word, I couldn’t be happier, I want to say thank you so much for your work from you and your crew especially in this heat lately, absolutely will refer your company, thank you once again.

  Reply from the business

  Thank you so much for sharing your experience! We’re so glad you chose Amex Roofing and that everything went smoothly, especially with your vacation plans. Sean and the team work hard to keep their promises, even in this heat, so it’s wonderful to hear how happy you are with the result. We truly appreciate your referral and your kind words. Thanks again!

• 5 out of 5Russell Macklem2 years ago

  I recently had a new roof installed by Amex Roofing and I'm really happy with the experience. The team was professional from the start, always on time, and answered all my questions. The work they did looks great, and I feel confident the roof will last a long time. They finished the job earlier than expected and made sure to clean up everything afterward. The price was fair, and I believe I got great value for what I paid. I highly recommend Amex Roofing for anyone needing roofing work—they made the whole process easy and did an excellent job.

  Reply from the business

  Thank you so much for your wonderful review! We're delighted to hear that you're happy with your new roof and the entire experience with our team. Professionalism, punctuality, and quality work are what we aim for, and it's great to know we delivered on all fronts. Finishing ahead of schedule and leaving the site clean is just part of the service we strive to provide. We're glad you found our pricing fair and felt you received great value. Your recommendation means the world to us! If you ever need anything else, we're here to help.

• 4 out of 5Andy Schmidt3 years ago

  My worn out roof needed replacement and Amex did an awesome job. John, the hardest working roofer around, was professional and skillful, resulting in a job well done. Amex exceeded my expectations.

  Reply from the business

  Thanks Andy it was a pleasure working on this project for you.

• 5 out of 5Shelley B3 years ago

  We have used Amex Roofing a few times. They were able to quickly and efficiently repair a leak in an old roof and diagnose possible further issues. Most recently Sean responded to my call about a damaged gutter and came out personally to make the repair for us.

  Reply from the business

  Thanks for the review Shelly it’s always a pleasure working with you.

🏠 Protect Your Home with Trusted Roofing Experts in North Vancouver Looking for a trusted roofing company in North Vancouver or West Vancouver? For nearly 50 years, Amex Roofing & Drainage Ltd. has helped homeowners and businesses protect their properties with professional roofing solutions built for British Columbia's demanding coastal climate. Our experienced team specializes in: · Roof Replacement · Roof Repair · Commercial Roofing · Metal Roofing · Drainage & Waterproofing · Emergency Roof Repairs Whether your roof has been damaged by heavy rain, strong winds, or simply reached the end of its lifespan, we provide honest recommendations, quality workmanship, and durable roofing systems designed to last. 📍 Proudly serving North Vancouver, West Vancouver, and the North Shore. 📞 Request your FREE roofing estimate today and discover why local homeowners have trusted Amex Roofing & Drainage Ltd. since 1974.Jul 5, 2026Learn more

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