Whale Roofing & Construction

All 3 of the one and two-star reviews we hold for Whale Roofing & Construction, most recent first.

• 1 out of 5Craig WertkinEdited 2 weeks ago

  When I hired Whale, I was impressed by the Owner, Derek Nier, but I could not have been more misled. His website promises daily supervision with and English speaking project manager, a lie. The website promises daily cleanup, a lie as …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We respectfully disagree with this review. After receiving notice of the reported concerns, we investigated the property and concluded that the reported leaks originated from conditions unrelated to the roofing system, including areas involving stucco and other construction work performed by other contractors. In addition, a separate roofing contractor retained by the homeowner inspected the roof and did not identify our roofing system as the source of the reported leaks. We made multiple efforts to discuss our findings and work toward a resolution, but the homeowner was unwilling to consider any other cause for the alleged leaks. We remain willing to cooperate in resolving any legitimate concerns and continue to stand behind our workmanship.

• 1 out of 5Ali Silva8 months ago

  Company will not call me back to give me a quote. Left 3 voicemails for Paul

  Reply from the business

  Hello Ali. This is the owner of Whale Roofing. You have the wrong company. We do not have a way to leave voicemails as we have a full time admin during office hours and 24/7 answering service after 5 PM. We also do not have a Paul that works for us as team member for sales. Please call 561-778-7800 or 561-467-7946 so we can get this clarified and help you immediately.

• 1 out of 5E SweetEdited a year ago

  ALERT! BEWARE WHEN HIRING WHALE ROOFING AND CONSTRUCTION December 11, 2024 11:37pm FINAL RESPONSE TO THE OWNER: FAILURE TO BE PROPERLY INFORMED OF PERTINENT INFORMATION I am responding to your reaction as the owner of the company. While I understand your outrage and frustration, your statements are inaccurate. I respect your freedom of speech, but you are not respecting mine and are making claims that you clearly have not verified with your site manager. Previously, SECOND PARAGRAPH OF THE GOOGLE REVIEW; I was extremely definitively in my instructions to your site manager. I knew when he stated pipes, that the crew had already removed the roof vent. I asked your site manager if the inspector was going to inspect the vent that your company installed, he responded, “he is checking the roof not a vent!” Your site manager requested access to the attic. I provided him with a ladder and even gave him permission to step on the washing machine for a better view. I also suggested he take pictures, as I had already done so. However, he declined, stating, “It was unnecessary since you already took some. Since you have video, the only video that counts is when the plumber performed a test that proved that the vent was not installed properly, causing gas to vent through the garage and kitchen. You are claiming that this issue was handled improperly when the water heater was bought at Home Depot and they sent an unlicensed subcontractor to install the gas system and roof vent. If that were the case, my family and I would be DEAD, a longtime ago. I had not even considered installing a new roof until hurricane Ian, caused leaking and my ceiling to collapse in the dining room. The company I hired, New Era, is licensed to perform the work they were hired to do, which was to repair the vent you installed with mirror caulking. These are facts, not accusations. I have pictures, videos, and recordings of a conference call with your site manager, who was fully aware he was being r

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We recently completed a shingle roof replacement for this customer. This customer was experiencing issues with her gas hot water heater shortly after we completed the roof. Following the issues, she hired an unlicensed plumber who performed unpermitted work on a gas water heater and associated piping that was not up to code. She then attempted to blame our company for the issues and demanded that we pay the plumber’s bill. When we refused to cover the costs of this, she posted a Google review that is highly exaggerated and contains multiple inaccurate statements. After uncovering that the plumber was unlicensed and the work was noncompliant, I reached out to the customer via email, requesting that she remove this misleading review as the leak had nothing to do with our roofing work. Below is my formal response to her claims: 1. Scope of Roofing Work Performed Roofing contractors are responsible for replacing the external penetration coverings that vent through the roof — not for modifying or altering the underlying gas vent system. In this case, we replaced the gooseneck vent with a proper, code-compliant penetration covering. The City of Hollywood inspected and approved the roof work, confirming that it met all code requirements. To be absolutely clear, the scope of our work was limited to the roof penetration and had no connection to the internal gas piping or any components located within the attic. Our work did not and could not affect the integrity of any gas lines, nor would it have any impact on the presence of a gas leak. For your reference, I have included photos of the work performed, which you can view here: CompanyCam Photo Gallery 2. Gas Plumbing and Venting Issues It's important to note that prior to our work, the water heater piping was vented through a gooseneck vent, which was not compliant with code. We replaced it with the appropriate, code-compliant penetration. Again, this work was inspected and approved by the City of Hollywood. However

• metal roof installation44
• smooth process19
• respectful crew12
• flat roof repair6
• estimate process6
• punctual crew6
• standing seam metal roof4
• whale roofing3
• fascia board replacement3
• tile roof replacement2

14 more of the 296 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5JAMES GURETZKY19 hours ago

  Whale roofing went above & beyond in attention to detail. Their workmanship was outstanding. The job site was. Cleaned up every day. They had multiple supervisors for each part of the work. I did not have to interfere in any of the work. Outstanding job.

• 5 out of 5Erin Organa day ago

  Very professional, superior service and excellent quality!!

• 5 out of 5Suzanne Nelsona day ago

  We are very happy with the final product. The photo link to see the process each step of the way was very helpful.

  Reply from the business

  Thank you for the 5 stars Suzanne!

• 5 out of 5Darren Suratt2 days ago

  I had a great experience with Whale Roofing. From the initial visit, their customer service was excellent, and they provided me with a detailed and competitive estimate. They took the time to explain everything that needed to be done and answered all of my questions thoroughly. The team was professional, knowledgeable, helpful, and courteous throughout the process. I really appreciated how transparent they were about the work, materials, and what to expect. It’s clear that they take pride in their work and genuinely care about their customers. If you’re looking for a roofing company that provides great customer service, honest information, and professional expertise, I would definitely recommend Whale Roofing. Thank you for the great experience!

  Reply from the business

  Thank you so much Darren! We are grateful that you shared your experience with us, we are lucky to get to work with customers like you!

• 5 out of 5Erika Rodriguez5 days ago

  I had a great experience with Whale Roofing. They were professional, responsive, and did an excellent job repairing my roof. Thank you guys for the quick turnaround.

  Reply from the business

  We are so happy to hear about your experience with us Erika! Thank you for choosing us!

• 5 out of 5renato levisa week ago

  Nothing but good things to say. They were responsive, straightforward, and did a great job. Highly recommend.

  Reply from the business

  Thank you for your kind revieew Renato!

• 5 out of 5Jelena2 weeks ago

  We recently had our condo roof replaced. The entire experience was excellent. The company crew was professional, hardworking, and respectful of our property. They arrived on time, completed the project as scheduled, and kept us informed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Jelena for your kind review and letting others know what it's like working with us! We apprreciate you!

• 5 out of 5Jenifer Rose2 weeks ago

  Just completed a metal roof replacement with this company. The communication was excellent. Big shout out to Jacob, David and Doug for making the process easy.

  Reply from the business

  Thank you for your kind review Jenifer! They guys will be happy to hear they got a shoutout!

• 5 out of 5Todd Sloan2 weeks ago

  Whale Roofing was professional, efficient and provided great service

  Reply from the business

  Thank you for the 5 stars Todd!

• 5 out of 5Michel Menezes2 weeks ago

  Just passing to share my experience they are very professional great work. My house looks like New a really recommended. Thank you

  Reply from the business

  Thank you for your wonderrful recommendation Michel!

• 5 out of 5Joey Zamorano2 weeks ago

  Amazing experience from start to finish! The initial consultation was professional, informative, and made us feel confident in choosing them. Their attention to detail and commitment to quality were evident throughout the entire project. The team was reliable, communicated every step of the way, and delivered exceptional workmanship. We couldn’t be happier with the results and highly recommend this roofing company to anyone looking for outstanding service!

  Reply from the business

  Thank you for your honest review Joey! We trive to give all of our customers a 5 star experience!

• 5 out of 5Grace Jones-Hylton4 weeks ago

  Amazing experience, great communication, very punctual. Would recommend 100/10

  Reply from the business

  Thank you for letting others know what it's like to work with us Grace! Your new roof looks amazing and we are glad you are enjoying it!

• 5 out of 5stephen thomasa month ago

  When looking for a new roof, i looked at many different companies. What stood out to me about Whale roofing is that management was easy to communicate with. If there was an issue or if i had a question, they made it easy to deal with it. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for sharing your experience working with us!

• 4 out of 5Vadim Dubova month ago

  It is , actually, 4.5 stars: 5 for all the communications: on the phone, messages, e-mail, internet, face-to-face with the representative. Their Internet presence is impressive: proposal process, payment invoices are …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback Vadim! Our team works hard to provide clear communication, an easy smooth process, and impeccable work. We hope to see an upadate on your review about the repair holding up! Thank you!

The Hidden Cost of Delaying a Small Roof Repair A small roof issue does not always stay small in Boca Raton. A loose tile, cracked vent boot, lifted shingle, or failed seal around a pipe can allow rainwater under the roof covering. Once the underlayment and decking begin holding moisture, the scope can expand from a simple repair to wood replacement and interior restoration. Homeowners sometimes wait because the leak only appears during heavy rain. That is exactly when wind-driven water finds openings that ordinary showers may not expose. The absence of a daily drip does not mean the roof is dry. A timely roof repair protects the materials you cannot see from the ground. Call Whale Roofing & Construction for a free inspection before a minor issue becomes a larger project.3 days agoLearn more

• Licensed

  “…Fast response. GET STARTED LICENSED & INSURED Fully licensed and…”

• Insured

  “…GET STARTED LICENSED & INSURED Fully licensed and insured for your…”

• Warranty offered

  “…& Insured 50 Year Marufacturer Warranty GET FREE INSPECTION CALL (561)…”

• States years in business

  “…Irvin Vice President Jacob Irvin With over 20 years of roofing experience, I began my…”

• Free estimates

  “…Home Program Financing SCHEDULE YOUR FREE ESTIMATE No obligation. Fast response. GET…”

• Financing available

  “…Materials Built for South Florida Financing Options Available LEARN MORE ABOUT US What…”

• 24/7 emergency call-out

  “…License: #CCC1332756 Se Habla Español 24/7 Live Answering (561) 778-7800 Home…”

• Family owned

  “…Rating Thousands of Projects Completed Family-Owned & Operated Fully Licensed &…”