West Point Roofing - Commercial & Residential Flat Roofing Contractor

All 4 of the one and two-star reviews we hold for West Point Roofing - Commercial & Residential Flat Roofing Contractor, most recent first.

• 1 out of 5Lisa Popik2 years ago

  Terrible service. Came to look at my mother’s roof and didn’t lift a thing to find out where the leak was. After 30 min of standing on the roof, my mother was asked if there was a man around they could speak to. Only my mother owns the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Afternoon Lisa, I apologise that you had a negative experience with West Point Roofing. We strive to have the best customer service in the industry and take comments like this very seriously. If you would like to discuss further, please feel free to give Scott Jenks a call at our office. We would be more than happy to continue this conversation and potentially rectify any misunderstandings or perceptions. Your description of events is similar, and I believe it pertains to a leak call dispatched on 22/05/24. We originally received the call and were advised to send the information to one of the owner's daughters because the owner did not have e-mail access. We were specifically advised, due to a language barrier, to have detailed conversations with either the daughter or her husband (not including names in this response to protect privacy). After our qualified technicians arrived on-site and were shown the interior, they went to the roof to assess. Due to the system composition, they removed the top three layers to expose the actual roofing membrane for a proper investigation. When they removed the bottom layer (against the roof), it was found that due to the age and deterioration of the roofing system, it had bonded to the insulation and physically ripped, creating a large hole in the system when it was removed. The chunk that ripped off the roof was still attached to the bottom of the insulation and was documented. At this point, we had documented each step taken with time-stamped pictures. The office staff e-mailed the daughter, as requested at the time of booking, with multiple pictures and requested either the daughter or her husband to give us a call to discuss how they would like us to proceed (once again, as requested). At this point, it was the daughter’s husband who returned the phone call shortly after the e-mail was sent. When they returned our call, we advised that it was our professional opinion that when a system is this old and deteriorated, a

• 2 out of 5Jacob Barrow2 years ago

  Got my flat roof repaired. Quote was good, new roof looks pretty good. Multiple staff were rude and unprofessional with me. Would not recommend as spending that kind of money to be spoken rudely to is extremely frustrating.

  Reply from the business

  Dear Jake Barrow, I wanted to take a moment to respond to your recent Google review regarding the roofing project we completed for you in October. We appreciate your feedback and are genuinely concerned that you did not have a positive experience with our team. I want to emphasize that we have been trying to reach out to you by phone over the past few days to discuss your concerns and understand your experience better. Unfortunately, we have not been successful in reaching you, which is why we are addressing this matter through email. First and foremost, we apologize for any negative interactions you may have had with our staff members. We take these concerns seriously and are committed to providing a professional and respectful experience for all our customers. In your review, you mentioned that multiple staff members were rude and unprofessional with you. We deeply regret any discomfort or frustration this may have caused. We assure you that this behavior does not align with our company's values and standards. Customer satisfaction is paramount to us, and we are actively addressing this issue internally to prevent such situations in the future. We are also grateful for your positive comments about the quote and the appearance of the new roof. We always strive to provide quality work at competitive prices. We understand that you did not mention any issues during the project or during the final inspection with our production manager. We would have appreciated the opportunity to address any concerns you had at that time. Our goal is to ensure our customers are satisfied with the work we provide. If you could please reach out to us at your earliest convenience, we would greatly appreciate the opportunity to address your concerns and work towards a resolution. Our aim is to ensure that you are ultimately satisfied with the roofing project and your experience with our company. You can reach me at 780 504 1968, and we are available to discuss this matter at your

• 1 out of 5Dan Kobe3 years ago

  If their workmanship is anything like their driving, it’s awful.

• 1 out of 5Keri Roufosse5 years ago

  West point roofing is working on a construction site across the street from my home. Our vehicle was damaged when we had the snow squall back in March from materials on the roof top that were not secured. We spoke to multiple people on the work site and eventually was directed to Scott from west point roofing. We were explaining the situation to him and sending him photos of the occurance and then he decided to dismiss us completely saying "we took too long to deal with it" and that he has too many questions in which he would not elaborate on and at one point hung up on my husband. Scott has taken it upon himself to make west point look bad and we will be taking them to court. I would never recommend this company to my friends or family

• flat roof replacement7
• inspection report3
• friendly crew3
• detailed quote2
• excellent communication2
• promptness2
• work quality2
• cleanliness2
• summer2

14 more of the 19 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Hull8 months ago

  When we needed our flat roof replaced, we contacted five different contractors for estimates and was there ever a big difference in their expertise and customer service. One company actually cut open our roof in a couple of places which we …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you very much, John. I really appreciate you taking the time to share your experience. It was a pleasure working with you both. I am glad the process felt clear and that the final result matched what we discussed from the beginning. There is a lot of mixed information in the roofing world, so I always try to give homeowners honest guidance and explain what is actually needed. Thank you for putting your trust in me. I am also pleased to hear the crew looked after your home properly. I have spoken with them regarding the smoking issue so it does not happen again. If you ever have questions or need anything in the future, feel free to reach out. Thank you again for choosing us. Peter Coscolin West Point Roofing

• 5 out of 5Keziah Goebel9 months ago

  Finding a company that cares as much about the small, out of the way jobs, as the big jobs, is hard to do. This is definitely a find. Easy to deal with and prompt, no time is wasted to find a solution to whatever roofing problem you might have. I would call them again in flash.

• 5 out of 5Jaims Ba year ago

  I had called a few roofers over the weekend that let me down. All of them. Come Monday morning and i was referred to WP by a colleague. I explained the situation. A building that i manage as a contractor had a leak and sourcing out a roofer for a temporary repair had been challenging. I received a call back from Scott Jenks. He was professional, understood the task, promptly contacted the tenant to get access. So far, they have been great to deal with. 4 stars right now. If they complete the repair in a timely manor, i'll revise to 5 stars. Revised: The repair was completed, excellent service from theses guys. I've already contacted them with more work. 5 Star service!

• 5 out of 5Brandon Hughes2 years ago

  Scott has been excellent to deal with on my multi-bay commercial building in Sherwood Park. For the most part, roof leaks can be pretty frustrating to fully fix/find the source but their team was sent out essentially same day, fixed …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Barbara N2 years ago

  Absolutely wonderful contractors to work with. Prompt, informative, friendly. Price was very reasonable and the work was perfect. I had a rotten cross beam in my flat roof (residential) we had to coordinate with another contractor to do …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Brad Ward3 years ago

  We selected West Point Roofing as an Alberta certified Flat Roof installation and repair company. Peter Coscolin spent over 1 hour thoroughly inspecting the roof to provide a comprehensive evaluation and installation plan that was far more …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5St. Josaphat Ukrainian Catholic Cathedral4 years ago

  We contracted West Point Roofing in 2020 to replace the flat roof on our Cathedral Rectory. We were provided with good recommendations, direction, and the company was very attentive to our needs. The work done was excellent, and we are very …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Paul Bergen4 years ago

  West Point Roofing repaired and replaced my old tar and gravel roof. Heading it up was Peter Coscolin. He was professional in every way - I was given a detailed prospectus of what the replacement would entail and what it would cost. I was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Paul Thank you for the kind words I'm glad I could be of assistance.

• 5 out of 5CN Gerein4 years ago

  West Point Roofing recently replaced the flat roof on our house, including upgraded insulation, a slope package, parapet extension, and new sheet metal capping. Peter provided a very detailed written description of the work to be carried …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for these kind words Nathan, it was a pleasure working with you. We are so happy that our team at West Point Roofing was able to help you on your roofing projects!

• 5 out of 5michael sniatenchuk4 years ago

  Iatse 210 Stage and Film Union of Alberta 10428-123 street used West Point Roofing to redo the whole roof which had been damaged , causing leaks through the years. After Getting six quotes from various roofing companies, we decided to go with West Point..Peter Coscolin came up with a reasonable quote. It was a big job, and Peter went into detail about pricing, and helpful advice, as we wanted it done with the best options available and we were a the rough time frame it could take, depending on weather. An incredible professional group of workers who showed a great respect for all in the building. Peter was so very, very, accommodating, with the other tenants in the building, and made them feel at ease. The job was done last summer 2021. One of the hottest summers , and then the coldest winters in years ....NOT ONE PROBLEM! A great, great job was done.I waited until now to GIVE A VERY POSITIVE REVIEW because I wanted to go through the seasons. West Point will be coming to check on their work in the late spring of this year, and make sure everything is going as planned with their work..AGAIN CANNOT SAY ENOUGH ABOUT WEST POINT AND PETER COSCOLIN...THANKS THANKS AGAIN VP STAGE MICHAEL S. Local 210

• 5 out of 5Marvan Family4 years ago

  Peter Coscolin and his team from West Point Roofing did a great job replacing our leaky, low-grade roof over the past summer (2020). Great job at a fair price, on time, as quoted. We highly recommend.

• 5 out of 5Stephen Dobson4 years ago

  Peter of West Point Roofing assessed my roof and coordinated the removal of a tar and gravel roof and installation of a roll on material and the replacement of flashing and venting. The crew was very efficient and concerned about the site clean and safe. West Point's safety inspector came on site at least twice. Peter answered my questions, provided a useful estimate document prior to installation 2020 and an inspection report the year following installation 2021. Peter was very personable and responsive .

  Reply from the business

  Hello Stephen, Thank you very much for the kind words. Q

• 5 out of 5Jordy Gingell6 years ago

  Very professional and kind service.

• 5 out of 5Evita Mcconnell7 years ago

  They provided quick and practical service. I felt they evaluated what was necessary and did not make assumptions or provide unnecessary work or estimates of work. I would recommend them to my family and friends for sure.