Warner Roofing & Restoration

All 7 of the one and two-star reviews we hold for Warner Roofing & Restoration, most recent first.

• 1 out of 5J4 months ago

  I had a very frustrating experience with Warner Roofing, mainly due to lack of accountability, poor oversight, and inconsistent quality. Rob was quick to respond to texts, but he avoided taking ownership. When I asked questions about the roof, he often said “I’m not sure” or “I don’t know” and directed me to Jose (the subcontractor). As a customer, I hired Warner Roofing—not the subcontractor—so I shouldn’t have to act as the middleman. Rob should be handling communication and coordinating with his team. The day of installation was very concerning. Neither Rob nor Jose was there at the start. The crew showed up and immediately began working—throwing materials off the roof without proper tarping or protection, and without a dumpster on site. This put my property at risk (gutters, siding, driveway, deck, landscaping), and my deck ended up scratched. The tarping was mediocre at best. Cleanup after the job was only decent. There were still screws left all over my landscape, which I had to clean up myself the next day. Throughout the project, there was little supervision. Both Rob and Jose were often not on site, leaving the crew unsupervised. I understand people need to step away, but someone should be there to monitor progress. I had to stay outside most of the day watching the work because I was concerned about my home. When I raised concerns, the crew would adjust briefly, then go back to cutting corners. Things got worse when a separate crew installing tubular skylights stepped through my attic and broke my dining room ceiling. I have a log home with wood panel ceilings, and the damage was significant. This raised concerns about the crew’s training. Afterward, they suggested cheaper partial fixes that wouldn’t match the existing 20-year-old wood. I had to push to get agreement that the entire ceiling should be replaced for a proper result. This is still ongoing. I’ve been living with an exposed ceiling for about two weeks, with cold air coming in from the atti

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Daniels- Scott Warner here. Unsure if your google voicemail that has declined to let you answer my call failed or if you declined it, but I have made several attempts to reach out. I'm glad that we're working through the minor issues here. We will continue to fulfill our contract and I have the itemized list of repairs. The priority being trying to match finishes on the cedar ceiling where one of our guys stepped through your ceiling while in the attic. I'm glad he's ok. It does take a bit of time when the initial reaction from a customer is that the entire ceiling needs to be replaced as it won't match. And to clarify, we have not asked for any additional monies other than the deposit, while working through the repair requests provided. Looking forward to our conversation. With your limited availability I will make another attempt to connect with you tomorrow afternoon.

• 1 out of 5Mark Dannera year ago

  This company used sloppy subs. From seeing a guy standing on my garbage can to put up siding to the same crew breaking my outdoor garage light and trying to hide it, it was a headache. I've had two sections of ridge cap come off now. The first was fixed no problem under warranty. Now I'm told they didn't cover"acts of God." I'm not sure how else a roof gets damaged. Seems to me they weren't put on well. I tried to be civil and talk to someone over my sales person and they never even returned my call. So now I'm wasting my time writing a bad review so maybe it'll save someone else.

  Reply from the business

  Hello Mark, I apologize for your experience with our service, and I'm genuinely sorry to … More

• 1 out of 5Leslie Neumann2 years ago

  The salesman was very nice and also seemed knowledgeable and thorough and worked with us to get what we wanted, however the installers were careless and unwilling to accept responsibility and fix their mistakes. Our roof over the living room never leaked before they replaced it. A storm hit and they continued roofing, rushing, and flying through the install during a downpour and lightning. In rushing, they forgot to seal the skylight, which leaked all over, and now the living room leaks every rainstorm (never leaked before they replaced it). They found every excuse in the book to say that it is not their fault that it leaks (ironically right after they installed the new roof and ever since). We gave up because they obviously refuse to accept responsibility even though they know their guys rushed and made careless mistakes. So, now we are stuck with a leaky living room after paying thousands to get a new roof.

  Reply from the business

  Hi Leslie, I'm truly sorry to hear about your frustrating experience with our installation team. It's important to us that our customers are satisfied, and it greatly concerns us that your roof now leaks after being replaced. We should have … More

• 1 out of 5George Walbash2 years ago

  Found out the hard way that Warner is extremely slow with their bids, scheduling and simply returning a phone call. Live and learn!

  Reply from the business

  Sorry Mr. Walbash. We don't show your name anywhere in our files or in our sales software. Are you sure you have the right company?

• 1 out of 5Barb Egli3 years ago

  After working with Robert for 2 months we’ve decided to go with someone else! He is one of the most unprofessional people I’ve ever worked with!! Doesn’t show up on time to appointments, doesn’t return phone calls. We signed a release to communicate with our insurance 4 weeks ago and insurance hasn’t heard anything from them. We’ve talked to other customers who are having the same issues with him. One excuse after another with this guy.

  Reply from the business

  Hello, I'm truly sorry to hear about your experience with Robert. We strive to maintain high standards of professionalism, and it's clear we missed the mark here. This feedback is important to us, and we will be taking it seriously to … More

• 1 out of 5Danielle Peterson6 years ago

  waited for two months for Jordan to come take photos of my roof for hail damage. I was told numerous times he would email an estimate, it never happened. Then was told he just didn't have the time. Very unprofessional

  Reply from the business

  Very sorry for this experience. We have had an extremely busy year but there is no reason this should have happened. If he wasn't able to service you, he should have let you and our management know so we could have sent another representative. We could still send someone else out speedily if you had not found another contractor, but guessing you already have. We will get to the bottom of this and address. Thanks for the feedback.

• 1 out of 5Bruce Lee7 years ago

  I cannot believe that a company would not fix the obvious shoddy workmanship on the home roofs I’ve seen. It’s deplorable!! Poor customer service and consideration. NEVER WOULD I HIRE THIS COMPANY NOR WOULD I RECOMMEND IT. 👎🏼 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello, Bruce. I'm truly sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important to us, and it means a great deal to our team, as we continuously strive to improve our service. Please reach out to us directly so we can make things right and address your concerns properly.

• answering questions21
• siding19
• courteous staff16
• professional crew14
• insurance claim assistance11
• hail damage repair10
• knowledgeable salesman8
• gutter replacement6
• duct cleaning5
• flat roof repair4

14 more of the 25 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kathy Peterson7 hours ago

  Warner restoration did a wonderful job cleaning my furnace ducts. They're very professional and nice guys. Very affordable prices. Would definitely recommend!

• 5 out of 5Mark Westphal4 days ago

  Amazing work!!! The team cleaned my furniture, carpet, all the ducts and the dryer vent. Such professionalism and treated my home like it was theirs. I really appreciate you all for the great work you do! I will be using your service again.

• 5 out of 5Jim Tykala week ago

  Warner did our roof, gutters, and siding after hail damage. Todd Sanders was extremely responsive to any questions/concerns we had throughout the entire process. Todd and his field manager, Tyler, worked with my insurance company to make sure all damage was accounted for. Work was done quickly and professionally - very happy with the end result!

• 5 out of 5Debbie Haglund3 weeks ago

  We had a great experience with Warner and especially our rep, Todd. Due to my mom's house being on the market, they were able to fit us in to be completed before the closing. Communication was awesome and Todd was always very responsive to …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Stephanie Sowl3 weeks ago

  Warner was absolutely wonderful to work with in replacing my dad’s roof and gutters. I’m out of state and Wes was very communicative through the whole process. Of the three estimates we received, Warner was the most professional and personal and were reasonably priced. My dad enjoyed being able to chat with Jeremy on site where they explained what was going on. Wes also shared many pictures of their progress, putting my mind at ease. I highly recommend Warner and am even considering more work with them already!

• 5 out of 5Robert Nelsona month ago

  Adam and the guys from Warner roofing were great very professional. They went above and beyond my expectations. Great guys very knowledgeable. I got 6 estimates and between the price and Expert knowledge it was a no-brainer to go with …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5JW ThompsonEdited a month ago

  All carpets cleaned by Warner Roofing and Restoration today! They called ahead as I requested, arrived a few minutes early and the carpets look amazing! We used them for our roof 8 years ago, and I trust their team and appreciate the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Jackie!

• 5 out of 5Allen Jamesona month ago

  Warner Roofing and Restoration recently completed roof replacement, shingle replacement and redirection of gutters which had rotted a portion of our roof. Wes Purvis of Warner negotiated with our insurance company, purchased materials, …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Tom Woolseya month ago

  Adam Zacharuk was extremely helpful and answered all of the questions I had. I would definitely reccomended him to anyone looking for honest feedback on their roof condition or getting a new roof.

• 5 out of 5Jeff Da month ago

  Warner replaced our roof in 2024 and recently repaired some soffit damage. Adam Zacharuk was the lead for both of these projects and provided excellent customer service. He was professional, friendly. met his commitments and was a pleasure to work with. I certainly will call him and Warner for any future work that needs to be done.

• 5 out of 5Laurie Smoota month ago

  Adam is easy to work with. Communicates well . Work done in a competent timely fashion. Goes above and beyond.

• 5 out of 5Dawn Hodlmaira month ago

  Adam was incredible throughout my home remodel. Highly recommended.

• 5 out of 5Dawn Zacharuka month ago

  We worked with Adam on getting a new roof put on our house. We were very happy with the job the whole crew did. I definitely recommend Warner Roofing!

• 5 out of 5Jacob Duncana month ago

  Did a great job working to get insurance to cover repairs they were trying to fight about and I am very happy with the quality of the work done.

Storm rolled through? Warner Roofing offers free damage inspections for Rockford-area homeowners. We cover hail and wind damage across Rockford and surrounding communities. Get your property assessed today.6 days agoBook

• Licensed

  “…is GAF Master Elite certified, licensed and insured, and backs installations…”

• Insured

  “…AF Master Elite certified, licensed and insured, and backs installations with a 10…”

• States a founding year

  “…Illinois and southern Wisconsin since 2011 as a locally owned and operated…”

• Free estimates

  “…Get a Free Estimate A black silhouette icon depicting a…”

• Financing available

  “…Click the link below to explore our financing options! Reviews From Our Clients Warner…”

Their site also states: warranty offered.