Victors Home Solutions

All 7 of the one and two-star reviews we hold for Victors Home Solutions, most recent first.

• 1 out of 5Ray Schwan6 months ago

  They came out to do an estimate for a new roof. Price was ridiculous. They came back with a much better price but I had to sign that day. Not very good business tactics.

  Reply from the business

  Hi Ray, we are so sorry to hear that this is the experience you had. We have passed along your review and you should be hearing from a member of our team shortly. We care and we want to make this right.

• 1 out of 5Ryan Arntza year ago

  First weekend they were a no call/no show. I had to call the following Monday to find out what happened. A receptionist from Victors apologized and assured me that this would not happen again and that they will be there 9:00am that coming …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback with us, and we truly apologize for the experience you've had. We called to follow up and would love to get in touch with you to address the concerns you've raised. We're genuinely sorry that things didn't go as smoothly as they should have and that you had to experience this frustration. We want to assure you that we take this very seriously. Our team uses feedback as an important training opportunity to ensure that we provide the highest level of service going forward. We strive for professionalism in every job, and we recognize where we fell short in your case. If you would be willing, we’d love the chance to speak with you further about how we can make things right and improve our service. We can be reached at (989) 653-6434. Thank you for bringing this to our attention.

• 1 out of 5Emma Graya year ago

  Do NOT hire this company to do any roofing job. I would leave a zero star review if I could. They charged an absolute outrageous amount and took advantage of my grandparents. They cut off the corner part of their roof and instead of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback with us Emma, and we truly apologize for the experience you and your grandparents had. We're genuinely sorry that things didn't go as smoothly as they should have and that you had to experience this frustration. We want to assure you that we take this very seriously. Our team uses feedback as an important training opportunity to ensure that we provide the highest level of service going forward. We strive for professionalism in every job, and we recognize where we fell short in this case. If you would be willing, we’d appreciate the chance to speak with you further about how we can make things right and improve our service. You can reach our production team directly at 989-899-7375. Thank you for bringing this to our attention.

• 1 out of 5Elaina Ortiza year ago

  Scammed my mother whose elderly & legally blind in one eye. They're interest is extremely high. 200 of her payment goes straight to that. They don't go by credit. They qouted another man half what my mother is paying and her credit is …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Elaina, we are sorry to hear you were not happy with the work done. We're committed to doing right by our customers, so we did install the gutters in the color your mother selected in her contract, and we're satisfied that she's happy with the end result. We have passed along your review internally and appreciate the feedback.

• 1 out of 5SAO ortiza year ago

  Do not go here! They swindled my mother out of so much money! Her interest is $207.06 a month and the payment is $274.93. They charged her over $25,000. How is that right?! They took advantage of an older lady who just wanted her roof fixed.

  Reply from the business

  Hi SAO ortiz, we are so sorry to hear that this is the experience you had. We have passed along your review and you should be hearing from a member of our team shortly. We care and we want to make this right.

• 1 out of 5Barbara Novaka year ago

  Placed a number of calls to this company over a month or 2. Never got a response. Will not call when I am ready for a new roof

  Reply from the business

  Oh no, Barbara. This is not the experience that we want for our homeowners. We would like to make this right. Please give us a call at 800-941-5754 and we will get you taken care of. We are sorry this was your experience with us!

• 1 out of 5Floyd Johnsona year ago

  Victor's seems to busy to return phone calls, TWO THUMBS DOWN

• knowledgeable staff159
• inspection67
• courteous staff50
• thoroughness43
• clear explanations29
• thorough explanations28
• informative staff13
• explanation of options10
• financing options9
• new roof installation6
• facia and gutter installation2
• garage roof replacement2

14 more of the 32 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ricky Weems Jr4 hours ago

  Outstanding customer service from David and Edgar. They were very professional, reasonable, detailed and considerate. Definitely recommend these guys to anyone, they have me sold!! Thanks guys and good luck!!

  Reply from the business

  Thank you for the review, Ricky! We're glad the inspection went well and that David and Edgar took great care of you. We truly appreciate your feedback.

• 5 out of 5Nolan S5 hours ago

  Shane and Steven are life savers!

  Reply from the business

  Thank you for the 5-stars, Nolan!

• 5 out of 5Seth LackeyEdited a day ago

  Isaiah came out and did the inspection for me after I set up an appointment. He was thorough and honest with the work that needed to be done to my roof. He was professional and wasn’t focused on pushing me to make a decision. After the initial inspection he went through everything that Victors offers, showing physical samples, videos, and pictures. He walked me through what the entire process would look like if I decided to move forward. His enthusiasm towards the company and what the company offers was a huge factor in my decision to go through with having part of my roof done. The process of having part of my roof replaced went very smoothly only taking a day with Steve updating me throughout. It was nice to have photos sent to me during the process. Steve and the rest of the crew were very professional and everything was cleaned up afterwards.

  Reply from the business

  Thank you for the 5-stars and kind words about Isaiah, Seth! We’re so glad to hear they provided a thorough and expert inspection. We truly appreciate the recommendation and are happy you had a great experience. … More

• 5 out of 5Gail Pnaceka day ago

  It was a great experience with Victors. Jery and his crew worked hard from start to finish. Extremely polite and helpful with getting my dog out even helping take in my grocery delivery. Roof looks fantastic. Steven the install manager went over photos and explained the process step by step. Highly recommend.

  Reply from the business

  Thank you for the awesome review and photos, Gail! We’re so glad Jery and the crew delivered a great experience from start to finish. Your new roof looks fantastic and we really appreciate you sharing!

• 5 out of 5Dawn JollyEdited 3 days ago

  Jaxson and Eddy were extremely kind, patient, and knowledgeable! I’m excited for the new roof! I’ve had several “Inspections,” and none were more thorough than this one! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the 5-stars, Dawn! We truly appreciate your feedback and are glad you had a great experience with Jaxson and Eddy.

• 5 out of 5Carole Halaka4 days ago

  Start to finish, Victors provides an excellent roofing project with all the amenities and it doesn’t stop when they have finished. They continue to check with you. Make sure everything is satisfactory and that you love the roof they have just installed. The roofers work barely daylight to dark and ignore any inclement weather. A neighbor saw my roof and asked Victors to roof her home because she liked what she had seen would I recommend Victors? Yes, because they work hard. Deliver as promised and make sure you are satisfied. The five-year no interest financing is quite complicated but doable and a definite perk.

  Reply from the business

  Thank you for the wonderful review, Carole! We’re glad our team delivered on their promises, worked hard, and continued checking in after your roof was completed. It means so much that your new roof even inspired your neighbor to choose Victors! Thank you for your recommendation and for trusting us with your home.

• 5 out of 5William Wheatley6 days ago

  I just had quote completed by David and Ed. I was very impressed with their professionalism and knowledge of roof systems and the business. Victor is lucky to have them on the team.

  Reply from the business

  Thank you so much for the kind words, William! We're thrilled to hear you're happy with everything and appreciate you taking the time to leave a review.

• 5 out of 5Charles Griwatscha week ago

  Have had a wonderful experience victors from sales to roof install. Did everything they said they were going to do.dale and steve kept me updated day of install. Would highly recommend.

  Reply from the business

  Thanks for the great review, Charles! We’re so glad the crew gave you a positive experience, and we’ll be sure to share your feedback with them.

• 5 out of 5Ann Gooda week ago

  Patrick was great he explained everything to a tee. I will recommend him to anyone who needs home improvements. Thank you Patrick. Randy and Ann Good

  Reply from the business

  We appreciate the 5-stars, Ann! Thank you for the kind words about Patrick, it was a pleasure to meet with you and we're grateful for the recommendation.

• 5 out of 5Quill Neuville2 weeks ago

  We had an amazing experience with Victors from start to finish! During a bad storm, we found that our light fixture was leaking, and they were able to schedule an appointment for an inspection the same day we called. Logan was so kind and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience! We’re so glad Logan, Steve, and the crew were able to get everything taken care of quickly and make a stressful situation easier. We appreciate your trust and recommendation!

• 5 out of 5Jerry Lincoln2 weeks ago

  Logan was very good at what he dose was very helpful helping me to see the issues we were having I really like him and would recommend him to anyone.

  Reply from the business

  We appreciate the 5-stars, Jerry! Thank you for the kind words about Logan, it was a pleasure to meet with you and we're grateful for the recommendation.

• 5 out of 5James Winkler2 weeks ago

  Logan met with us and did a thorough inspection of our roof and attic. He was on time and explained everything well for us. He listened to what was important to us, helped us to figure out what we wanted and were comfortable with, and I never felt like he was trying to upsell us. A roof is a terribly expensive thing to buy. It can't be easy to leave customers, who were hoping to squeeze a few more years out of their old roof, content with their decision. I'll review, again, after the work is done.

  Reply from the business

  Thank you for sharing your experience, James! We’re glad Logan took the time to listen, explain everything clearly, and help you feel comfortable with your decision without any pressure. We know replacing a roof is a big investment, and we … More

• 5 out of 5Rebecca Pierce3 weeks ago

  Ed Maynard was incredibly helpful in determining the ventilation problems in our attic with his inspection. He also came up with a great solution. I am thankful for his expertise.

  Reply from the business

  Thank you for the 5-stars, Rebecca! We will be sure to pass along your feedback about Ed.

• 5 out of 5k r4 weeks ago

  watched a crew give my neighbors house a new roof. was impressed by the work ethic displayed. (which is rare these days) the work done is beautiful.

  Reply from the business

  Thank you so much for leaving the review! We will be sure to pass along your feedback.

Degrading shingles can happen for a few different reasons, but one of the most common causes is improper ventilation. If you’re noticing this on your roof, it’s a good idea to have it checked out. Give us a call to schedule your free 21-point roof inspectionMay 15, 2026Call now

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