Valdez Roofing

All 7 of the one and two-star reviews we hold for Valdez Roofing, most recent first.

• 1 out of 5Chon Valverde2 months ago

  I had my roof done. 3-5years ago and it has a 10 year warranty on it.. this company is a joke they want to change me again for a warranty on my roof want me to call my insurance report a claim so they can get paid for it even tho it’s …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re very sorry to hear about your experience and the frustration around your 10-year warranty. That is not the service standard we expect and our warranty should be honored without requiring an additional insurance claim. We will investigate this and escalate it to our Warranty Manager, Pablo; please contact our Customer Care team using the phone number on our website or email warranty@ourcompany.com so we can schedule a warranty inspection and resolve this. Thank you for bringing this to our attention.

• 1 out of 5MJ Lemke7 months ago

  The workers were completely rude and disrespectful towards me and my family. Also disrespectful towards my home horrible experience overall.

  Reply from the business

  Thank you for letting us know. I am very sorry your family and home were treated disrespectfully; this is unacceptable and not reflective of our standards. We take these concerns seriously and will investigate the incident. Please contact our customer care team at your earliest convenience so we can address the situation and make it right.

• 1 out of 5Jerimyah Farrar7 months ago

  a 15 year old worked on my roof that was uncertified and clearly didn’t know what he was doing

  Reply from the business

  We're very sorry to hear this and appreciate you bringing it to our attention. Safety and proper certification are mandatory for every member of our crews, and what you described does not meet our standards. We've forwarded your comments to our operations manager and will investigate immediately and address any violations. Our team will reach out through the review platform to gather details and arrange a free reinspection or corrective work by a certified roofer.

• 1 out of 5George Emery4 years ago

  Worst customer service ever. After a year l a terrible they come back and try to say I owe more money a year later and they forged my signature on my contract. I have original contract and they sent me a totally different one. They re …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Emma Duffield4 years ago

  I called as I needed a new roof, paying cash....they never returned my call so I called J Ferg Pros.

  Reply from the business

  We apologize for the inconvenience you experienced. Your feedback is important, and we strive to improve our communication. Please reach out to us directly at (806) 680-2671 for assistance with your roofing needs.

• 1 out of 5Kris Deck8 years ago

  Do not trust Valdez Roofing or Pablo Valdez (the owner)! They did NOT stand behind their word and they will try everything they can to get out of their obligations! I believe they would have no problem handling an incident at a customer’s house with the same shoddy morals they handled my situation with! I apologize in advance for the long, detailed explanation for my review. In January 2018, one of their workers rear-ended me in a Valdez Roofing truck during business hours, in my brand new car, at a stoplight. The worker, who was extremely nice, said he was calling his boss. Pablo’s brother, according to the man on the phone, told me to take my car to the body shop of my choosing, get an estimate to fix the damage, take it to the woman in their office, and she would cut me a check for the repairs. He asked that we be able to take care of it without insurance because it would significantly raise their company insurance premiums. I wanted to be nice, so I agreed to do it. My husband took an estimate from a reputable body shop into Pablo. He literally threw it back at my husband, said it was too high, and that he wasn’t paying for it. He said it didn’t work like that. He started questioning our choice of body shops. He made us feel like we were trying to pull one over on him. He was very disrespectful. He tried to convince my husband to take it to HIS body guy. Um...no. Super shady. He said it wasn’t unreasonable for him to expect a second opinion. My husband said he’d just file with our insurance. Pablo told us to go for it. I took my car in for another estimate at another body shop, because I wanted to prove to Pablo that my first estimate was 100% legit. It was even more than the first one. After texting it to Pablo, he informed me that he talked to HIS body guy and that he said the first estimate was reasonable; that he was sorry for the way he handled the conversation with my husband and that he wanted to write a check to the first body shop. We’d already filed

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Amarillo ontheroad8 years ago

  TERRIBLE CUSTOMER SERVICE!! They NEVER answer their phone! And when they do (every blue moon) they don't follow through with what is requested!!

• cleanliness14
• work quality6
• timeliness4
• insurance assistance4
• shingles3
• competent staff3
• smooth process3
• roof appearance3
• courteous staff2
• responsive2

14 more of the 68 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Summer Lyons2 weeks ago

  I cannot recommend Valdez enough, the honesty and integrity of the company is unmatched!!! The owner came out and walked me through the entire process and made me feel comfortable and confident!! They made the process so easy!!!

  Reply from the business

  Thank you so much for your glowing recommendation, Summer! We're thrilled our owner and team made the process comfortable and that our honesty and integrity stood out. Making things easy and giving our customers confidence is exactly what we aim for. We appreciate your trust and are here if you ever need anything in the future.

• 5 out of 5Sarah Diseker2 weeks ago

  We appreciate the way that they have been very responsive to everything we’ve needed. The roof is beautiful and the service they provided was excellent, and they were a huge help when we needed information to give to our realtors when we were ready to sell our house! I highly recommend Valdez! Appreciate you all very much for all you have done for our family over the years! 10 out of 5 stars! ⭐️

  Reply from the business

  Sarah, thank you so much for your wonderful review and for recommending Valdez. We’re thrilled the roof looks beautiful and that our team was responsive and helpful, especially with the information for your realtors. It’s been our pleasure to serve your family over the years and we truly appreciate your trust. If you ever need anything else, we’re always here to help.

• 5 out of 5Rick Browna month ago

  Excellent service. Valdez is on time for every scheduled meeting. Crew was very professional and cleaned up very well. I am very pleased with the company, crew and work quality.

  Reply from the business

  Thank you, Rick. We're thrilled Valdez was on time for every meeting and that the crew was professional and cleaned up so well. We appreciate you recognizing our team's work and will share your kind words with Valdez and the crew. We look forward to helping you again whenever you need us.

• 5 out of 5Jazmin BorrallesEdited 2 months ago

  Pablo and his team were the perfect choice For our roof replacement. Their communication was amazing. They helped out with our insurance and worked around our schedules. Amazing work highly recommend.!!

  Reply from the business

  Thank you so much, Jazmin. We're thrilled Pablo and the team made your roof replacement smooth, and glad our communication, insurance help, and scheduling flexibility met your needs. We truly appreciate the recommendation and are here if you need anything in the future.

• 5 out of 5Kyla Beedy2 months ago

  Great experience! Valdez roofing was honest, trustworthy and efficient! The crew showed up on schedule, were hardworking, and kept everything clean from start to finish. The job was completed on time, and the quality of the roof looks amazing. Highly recommended!

  Reply from the business

  Thank you so much for the glowing review, Kyla! We’re thrilled our crew was punctual, hardworking, and kept the site clean, and that you’re happy with the finished roof. We appreciate your trust and recommendation—please reach out anytime if you need anything else.

• 5 out of 5Naomi3 months ago

  Very professional. I know who I will call every time. Great company

  Reply from the business

  Thank you, Naomi, we really appreciate your kind words. We're honored to be your go-to company and look forward to serving you again whenever you need us. We truly value your trust.

• 5 out of 5Abigail Vargas3 months ago

  Great job and communication. Needed a roof inspected and was available and done within 30 min of calling. Recieved Great feedback with pictures.

  Reply from the business

  Thank you, Abigail — we appreciate the kind words. We're glad we could respond quickly and that the inspection and photos were helpful. Please reach out anytime you need future assistance.

• 5 out of 5James Haile4 months ago

  I had an unusual request for roofing repair services. My house was closing for sale in two days, however some identified repairs were required by the bank before closing. I called Pablo Valdez and he directed his crew to complete the roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  James, thank you for taking the time to share this wonderful feedback. We're glad Pablo and the crew could respond quickly and complete the repairs so you could close on time. Your recommendation means a lot to our team, and we appreciate your trust in Valdez Roofing. We look forward to helping you again if you need roofing in the future.

• 5 out of 5JERRIE HOWE4 months ago

  Pablo was very quick with his assessment of the roof. He walked me through the paperwork and it all went very smoothly. The team came early in the morning to start the roof replacement. Everything went very well. They were very cautious …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Jerrie, for the wonderful review. We're thrilled Pablo and the crew made the process smooth, arrived on time, and took great care of your yard and shrubs. Your recognition of their professionalism and speed means a lot to the whole team. Please reach out if you need anything in the future.

• 5 out of 5James Swanson4 months ago

  Valdez roofing was always very professional. They always kept me informed and updated on the progress or any changes. I would highly recommend!

  Reply from the business

  Thank you, James, for the great review and recommendation. We’re glad our team kept you informed and that you found our service professional. Your feedback means a lot to us. We look forward to helping you or anyone you refer in the future.

• 5 out of 5Ernest Fernandez4 months ago

  Valdez roofing is my roofing company. The quality is the best. The employees are exceptional. In all I rate them a 10 on a scale of 1 to 10.

  Reply from the business

  Thank you, Ernest, for the fantastic review. We're thrilled to hear you rate our team a 10 and that you appreciate the quality and service of our employees. Your trust means a lot to Valdez Roofing. We look forward to working with you on any future roofing needs.

• 5 out of 5D Vela4 months ago

  Pablo was easy to work with! They were able to take care of our roof after a hail storm and very trustworthy! Would use again!

  Reply from the business

  Thank you, D Vela, for the great review. We're glad Pablo and the team could take care of your roof after the hail storm and earn your trust. We look forward to helping you again whenever you need us.

• 5 out of 5Issa Dupont5 months ago

  I loved the service I received at Valdez Roofing. The team’s human quality is outstanding and shows in every detail of their work. They are professional, friendly, and truly committed to doing things right. Highly recommended!

  Reply from the business

  Thank you, Issa, for the wonderful review and recommendation. We're thrilled the team's professionalism, friendliness, and commitment showed through in every detail. We appreciate your trust in Valdez Roofing and look forward to serving you again.

• 5 out of 5Mariah Romero6 months ago

  Called and got the job done the same day. Definitely recommend 👏🏼 Very efficient and great communication! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Mariah! We're thrilled we could complete the job same day and that our communication and efficiency stood out. We really appreciate your recommendation and your kind words. If you need anything else, we're here to help.

Tear-Off Day: What Homeowners Should Expect The first day of a residential roof installation is the loudest one, and knowing what is coming makes it a lot easier. Here is what tear-off day looks like when our crew arrives at an Amarillo home. The team starts by protecting what is around the house: landscaping, shrubs, AC units, and anything near the drip line. Then the old roofing comes off down to the decking. This is the most important inspection moment of the whole project, because it is the only time anyone can see the wood structure underneath. Soft or damaged decking gets identified and replaced before anything new goes on, so the new roof is built on a solid foundation. Expect noise, expect a dumpster or trailer in the driveway, and expect our crew to run magnetic sweeps for nails around your yard during cleanup. Your dedicated project manager keeps you updated as each stage wraps, and you will always know what happens next. Most families stay home through the process with minimal disruption. If a new roof is in your plans and you want to know exactly what the project will look like at your house, ask about residential roof installation and we will map it out for you.2 days agoCall now

• Licensed

  “…ATION Our in-house permitting and fully licensed and insured installation team will…”

• Insured

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• Warranty offered

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• Free estimates

  “…ROOFING SKYLIGHTS GUTTERS SIDINGS Phone FREE QUOTE Fast & Free Quote | No obligation…”

• Financing available

  “…Zero Down Financing Available! Are you delaying home repairs or…”