USA Roof Masters

8 of the 27 one and two-star reviews we hold, most recent first.

• 2 out of 5Kevin LiuEdited 2 weeks ago

  Update 2026: I discovered another issue with my roof. The drip edge was installed improperly. It was folded away from my house, rather than towards the house tucked under the shingle. As a result, water dripping off the edge of the shingles falls on the drip edge and travels back towards the house, behind the fascia board, and falls out of my soffit, instead of traveling into the gutters. I have tried to contact the company by email and phone about the warranty but haven't been able to reach them. My emails have been ignored, and their phone number is disconnected. Would not recommend at this point. Not even sure if they're still in business. Their NJ license is currently expired. --- I had a small issue with my roof that USA Roof Masters installed in 2023. It took a while (multiple calls and back and forth), but they came out and repaired it under warranty. The first guy that came out didn't do a good job, and after I raised the issue to the production manager Al R, Al came out and took a look at the repair and agreed that it wasn't up to standard. He then sent out another crew to come out and fix it, and that time they did a really quality job. Many thanks to Al for taking care of me.

• 1 out of 5dave meadea month ago

  Storm damage July of 2025. They promised the world they were going to take care of all kinds of things. They fired the guy that said that throw out in 2 more people to talk to us. Then, they brought their boss.

• 1 out of 5Husnan2 months ago

  These guys will never return your phone call. Went through an appraisal process which lasted two years. No communication at all. Have called 8 times in the last 3 weeks. No response. Now it's a dead line. Caution is advised.

• 1 out of 5Debbie Clough-gitchell4 months ago

  Horrible customer service. No return calls. Never finished the job after we paid them.

• 1 out of 5Vivek Shah5 months ago

  The worst service ever. I have been trying to get a hold of them at least 8 times for the past 2 months and no response. No response to email and every time I call it goes to the remote office and they keep saying " we will relay your …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jean SommerEdited a year ago

  Do NOT use this company!!! They installed a roof on my home in August of 2024, at which time they decided it was acceptable to NOT protect my landscaping (all of which had been installed May 2024), and randomly hurl old roofing shingles to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jean, we would like to start off by saying we are truly sorry about this situation. We have tried to rectify this issue with you but have had no success. We take very detailed pictures of the entire install process to avoid these types of situations. We have photo evidence of our tarps being used to protect your landscaping as promised. With any large construction job that includes 3 tons of roofing debris however, there is always the possibility of some debris falling into landscaping. This is why we always send before each job our "Pre-Install Awareness" letter that states we will do everything in our power to protect your property as if it were our own, but are not liable for minor landscaping damage. Even though we have a document that states we are not liable for minor landscaping damage we did still try to make this right with you and would like to continue to do so because your complete satisfaction is most important to us as a company. We have handled the crew issue internally as we do NOT allow for this kind of behavior from our installers and can assure you that will not happen again. Please reach out to info@usaroofmasters.com directly so we can come to a solution that makes you feel completely satisfied. Thank you.

• 1 out of 5Danielle H.a year ago

  We were approached to replace our roof after a large hail storm hit our neighborhood and their sales team went door to door explaining that a new roof would be covered via our insurance, like everything in life nothing is for free. We started this process in early October 2024. Initially the service was great however the first major storm after the roof we had a major leak in one of our skylights. It was determined that it was never sealed. A month or so later the team sealed the skylight and said a Carpenter would be back to repair the inside damage. That took another two months. During this time period we noticed a hairline crack in the other new skylight around Dec. it is now mid July and we have called multiple times for a replacement, we either do not get a response or are told someone will be in touch. It’s been 8 months and we still have a crack in our skylight and have no responses. To make matters worse we have a new crack in our ceiling that was not there before we had the roof replaced. The customer service and work from this company has been utterly disappointing and if I could do it over again I would have kept the old “damaged” roof vs going through this process again.

• 2 out of 5Sourav Dasa year ago

  Got the new roof from USA Roof Masters a few months back. Everything went well and no complaints while dealing with Dennis Curran and Aden. The new roof got installed in 1 day and they took care of window without any issue. Only issue is the referral fee, I was promised to get the referral fee for any new customers. My friend signed up and got the new roof as well and I have not seen the referral fee after reminding twice. In my books, this is not an example of good workmanship. So, I woldn't recommend them.

• answering questions48
• warranty26
• insurance claim assistance24
• hail damage repair23
• shingle selection22
• estimates10
• quick installation9
• new roof installation9
• garage roof repair2
• damaged vegetation2

14 more of the 290 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Lauren Shafera month ago

  Barbara and Ricky fantastic people that were so much help to my mother and I with are two house's. They also helped my neighbor in many ways.

• 5 out of 5Kristi Perkinsa month ago

  I had The pleasure to work with Devon Allen. Devon was Very professional and explained the roofing jargon to me in a way I could understand it. I appreciate the time he took to explain what would happen during the process of getting a new roof.

• 5 out of 5Miranda Dulina month ago

  I needed to get my roof fixed up and Devon could not have been more helpful! He answered all my questions and assured me that everything would be taken care of properly, and he stuck to his word. I will definitely be using this company again with any issues that arise in the future, thanks to Devon‘s fantastic professionalism!

• 5 out of 5Christina Zawerucha2 months ago

  Devin and his team did a fantastic job, from start to finish. He handled the most daunting part- calling my insurance company and handling that paperwork! In less than two weeks, I had a new roof, completely paid for by my insurance. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Florida Native Outdoor Co2 months ago

  Tyler Cater hooked it up with a new roof outstanding customer service he absolutely is a head of the game. Going beyond professionalism. Thanks again Tyler.

• 5 out of 5MOUNIR EL BEYROUTY2 months ago

  Tylor took care of me. Thank you Tylor for knocking and taking care of my roof.

• 5 out of 5Kaylie Vick2 months ago

  Special thanks to Devon and his amazing team for helping us with our roof. They made the whole process super simple from start to finish. I would definitely recommend USA Roof Masters to my friends and family.

• 5 out of 5Jack Gibbons2 months ago

  My roof looked taller after they got done. Great job on the roof enhancement. Love my new gutters. I've never enjoyed watching water drain. Till Devon with USA Roof Masters came along.

• 5 out of 5Ghazanfar Ali Akbar8 months ago

  Best service.

• 5 out of 5Tom Jastran8 months ago

  Our recent roof replacement due to storm damage was expertly & professionally completed. The crew took extra time to ensure all repairs & replacements were installed properly. Great job by Vlad and his crew!!!!

• 5 out of 5Heather Orzela year ago

  Jacob Lantry was awesome to work with. He was more than willing to do a small job for my husband and I without hesitation. He is very personable and friendly and he explained exactly what needed to be done for our chimney repair. He showed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your wonderful feedback, Heather! We're thrilled to hear that Jacob provided you with excellent service and made the chimney repair process smooth and informative. Your recommendation means a lot to us, and we'll be sure to share your kind words with Jacob. We appreciate your support and look forward to assisting you with any future projects.

• 5 out of 5Rafi Khana year ago

  Highly recommended 100℅ Thank

  Reply from the business

  Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience. Your support means a lot to us!

• 5 out of 5Gloria Yanga year ago

  USA Roof Masters did a great job on our roof. There were a couple of small issues during the process, but they responded quickly and handled everything professionally. The crew was on time, respectful, and cleaned up nicely after the job was done. Overall, very happy with the service and would definitely recommend them!

  Reply from the business

  Thank you, Gloria, for your wonderful feedback! We're thrilled to hear that you were happy with our service and that our team was able to address any issues promptly. Knowing that you found our crew respectful and thorough means a lot to us. We truly appreciate your recommendation and look forward to serving you again in the future!

• 1 out of 5Steven WiegelEdited a year ago

  Buyer Beware, USA Roof Masters, Bensalem, Pa. Had numerous red flags before the installation day. Waited five months after the deposit was paid before the installation date. Second red flag was Dennis from the office calls 12:30 pm before the original installation date and cancels moving to a different date. Third red flag they show up without the Equipter RB4000 as promised (it is Bobcat with a large bin to take the off the old shingles from the roof and move up the new ones to the roof). There were old singles and screws everywhere on the ground. They were removed by blacks tarps and a wheel barrow to a dumpster. Still picking up screws from the ground. As they remove the old singles/sheeting from the roof it hits the fence, lighting, and side of the house below. There was an issue during the installation where they cut the cable to the house. At the time informed the site Supervisor and Salesman later in the day. The site Supervisor denied the issue and the Salesman was very unprofessional kicking mulch on the ground. In reference to all the positive reviews they are giving away $250 Visa gift cards for the positive reviews. As you can see most of the reviews are first time paid reviews. The will not return your phone calls or emails as posted in a previous review once they get their final payment. Good luck with your warranty as posted in a previous reviews. My only request is fixing my issue. Like the previous Gentleman stated, "Wish I had gone with a different company". Took 12 weeks for the owner to contact me. Claims no responsibility. Go elsewhere, this could been a 20 minutes fix. " In response to the owner all the information above is true. This issue is not resolved! My cable is still cut." Owner or Salesman take no accountability go else.

  Reply from the business

  Hello Steven, we have been trying to resolve this issue with you and leaving voicemails with no answers back. Your install took place back in the heart of COVID, so I'm sure you remember things were not perfect for any business at that time. We are happy to resolve this with you if you were to return our numerous attempts to do so. A lot of this information you posted is inaccurate and out of context.

• License number shown

  “…; Gutter Contractors Skip to content PA LIC#: PA090809 | NJ LIC# 13VH07584100 3070 Bristol…”

• Warranty offered

  “…LIFETIME WARRANTY On all new roofs installed by USA…”

• Financing available

  “…Financing Available 0% For 12 Months Call Us Today…”

• 24/7 emergency call-out

  “…Business hours: Mon - Fri: 9AM - 5PM + 24/7 Emergencies Phone number…”

Their site also states: states a founding year, free estimates.