Roofing contractor
US Metal Roofing
740 High St, Holyoke, MA 01040
Listed under Worcester, MA
- Google average
- 4.8
- Ratings counted
- 69
- One and two star
- 4 of 69(5.8%)
- Massachusetts median
- 1.1%
The first three are Google’s own figures for US Metal Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Massachusetts roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 65 | 94% | |
|---|---|---|---|
| 4 | 0 | 0% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 4 | 6% |
Higher than most — the typical roofer in Massachusetts sits at 1.1%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 3 of the one and two-star reviews we hold for US Metal Roofing, most recent first.
- 1 out of 5Rachel Shanley8 months ago
Messy - They drop screws and nails all over the road and do not pick them up. US Metal Roofing is currently reroofing a neighbor's house. I drove over a screw that was in the road on Friday evening. I heard the screw, turned around, and brought my car back to my house. I walked back to where the roofers had been parked on the road and found five nails also lying in the drive lane. When the roofers were back on Monday, I walked over to tell them what happened. While I was talking to them, I found another screw in the road. The worker told me that they don't use the type of screw that was in my tire and I should call Keith, the manager. I called Keith and left a voicemail. He promptly returned my call but denied any wrongdoing. He said his workers indicated that a dumpster had been removed from another house on the street and they think that it is more likely that somebody besides a roofer dropped a sheet metal screw in the road. He admitted that all the other six fasteners found in the road are from his workers. Updated: Keith is correct that he did not admit that the other fasteners were the ones his workers use. However, his worker did. As I mentioned to Keith, we do not know for certain who dropped the specific sheet metal screw in the road on my street on a day that he had several sheet metal workers working and parked on my street, but the most likely scenario is that his workers dropped this screw. This suspicion is bolstered by the fact that they also dropped at least six other fasteners in the road. Keith also does not know if other contractors were working on my street on Friday, which house they were at, or what work they were doing.
Reply from the business
Hi Racheal, first and foremost. I never acknowledged that the nail or nails you found belonged to us. I did however state that we install standing seam metal roofs and use a very specific screw for installing them . The screw that you showed my men we have never used nor would have any use to use . I also let you know that there were other construction crews working at your other neighbors house . You acknowledged this ,but decided they couldn’t have been the one that dropped the screw because you think that they were doing masonry work and couldn’t possibly need to use a screw. The best part is you didn’t even know what type of work was being done on this neighbors house. It’s pretty obvious that we’re the only company still around to to point the finger at. As I stated earlier to you over the phone. If the screw that was in your tire was something that we actually have on our trucks. I would be happy to reimburse you for your tire.
- 1 out of 5arthur morellia year ago
Their web site says that the service area is all of mass. I live in Pepperell, Mass and requested a proposal for a metal roof. It has been over a week and no response other than the Sales person, Bruce, said it would be ready over the weekend. However, no proposal as of yet and no updates. I think we are probably out of their service area. I think he should off just said we are not in the required location and just have been up front at the beginning. I also asked if US Metal would provide me with a proposal for Asphault as well as Metal and Bruce stated that they would not be interested in installing Ashhault even though their web site states they also do Asphalt roofs Really disappointing to say the least. Arthur Morelli
- 1 out of 5Al Ryan4 years ago
No response from company for estimate
Reply from the business
Hi Al , I’m sorry no one responded to your request for an estimate. I am the owner and all estimates come through me . I have not been able to locate your name in my emails . How did you go about requesting an estimate? Are you sure you have the right company? My email is keith@usmetalroofing.com . I would be happy to send my estimator out if your still interested in getting a quote . Thanks Keith
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- metal roof27
- standing seam metal roof9
- gutters8
- on time5
- respectful team4
- skilled staff4
- color choice3
- fair quote2
- fast crew2
- quick work2
Other reviews we hold
14 more of the 60 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Jessica Marshall2 months ago
We worked with US Metal Roofing through Stone Mountain Roofing for a standing seam metal roof on a new build, and we couldn't be more pleased. Matt, the owner of Stone Mountain, and Hailey, the office manager, were flexible, answered all of …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you, Jessica, for the thoughtful review and recommendation. It’s great to hear the crew’s professionalism made a difference on your new build.
- 5 out of 5ec ec2 months ago
We just had our roof replaced, switched from asphalt shingles to metal. I honestly couldn't be happier with how it turned out. It looks incredible! I chose U.S Metal roof because of the quality of materials they use. I wanted a roof that would last. The craftsmanship of the guys really stood out. Every detail was done right. You could tell the crew actually cared about the quality of their work and weren't just rushing to get to the next job. That kind of attention to detail is hard to find these days. The crew was polite and respectful the whole time; toward us, our property, everything. Hard workers who showed up and got it done. I highly recommend!
Reply from the business
Thank you for taking the time to share this. We’re glad you’re loving the look of your new metal roof. It means a lot to hear the crew’s attention to detail and respect for your home stood out. We truly appreciate the recommendation!
- 5 out of 5Hailey Hammond3 months ago
Great company to work with. Communication is quick and concise, pricing is reasonable and the quality of work is fantastic. Highly recommend.
Reply from the business
Thank you, Hailey! We truly appreciate the recommendation and the opportunity to work with you.
- 5 out of 5Ron Buck3 months ago
They replaced the roof at our office what a great job they did also cleaned up at the end of every day very polite and professional. Would highly recommend.
Reply from the business
Thank you, Ron, for your review and recommendation. We're always here if you need anything in the future.
- 5 out of 5s oliver3 months ago
Standing seam roof installed and came out fantastic. Really makes the building stand out in the street adding massive curb appeal compared to our last roof. Job was done very efficiently even with cars coming and going all day from our busy lot. Thanks guys. 10/10
Reply from the business
Thank you for the great review! We’re glad to hear your standing seam roof came out fantastic and boosted your curb appeal.
- 5 out of 5Tom Sweden3 months ago
Great company! The roof looks amazing!!
Reply from the business
Thank you, Tom! We’re glad you had a great experience. If you ever need anything down the road, we’re here to help.
- 5 out of 5Stephanie Ceranski3 months ago
Absolutely wonderful experience from start to finish! Highly recommend! If I could give 10 stars I would!
Reply from the business
Thank you, Stephanie! We’re so glad to hear you had a wonderful experience from start to finish.
- 5 out of 5Melissa Russell3 months ago
Workers were conscientious picking up the metal bits that dropped on the ground afterward. They were concise with cutting the materials on site for perfect fit and made our building look beautiful. Excellent Craftsmanship. We highly recommend Van and the crew to anyone! Melissa at Kubala Home Improvement.
Reply from the business
Thank you, Melissa, for the kind words and recommendation. It means a lot to know you’re happy with the finished look and craftsmanship.
- 5 out of 5Chris Goossens3 months ago
Fantastic job replacing our roof, very professional, efficient, and quick. It looks phenomenal!
Reply from the business
Thank you, Chris, for the kind words. We’re glad to hear the roof replacement went smoothly and that our team’s professionalism and efficiency stood out. Enjoy your beautiful new roof!
- 5 out of 5Chip Chapin8 months ago
Thankful to be protected by USMR roof from rain and snow and for the 3 new skylights w/ correct shades / remote controls. …
Google cut this review short. The full text is on their Google profile.
- 5 out of 5joy reap8 months ago
We have worked with Keith and his crew on large commercial projects and they have always been great to deal with and their standing seam looks sweet!
- 5 out of 5Jesse Vanek11 months ago
I love my new roof! These guys did an excellent job replacing an old corrugated metal roof over asphalt shingles with a beautiful new standing seam metal roof. The crew was fast, courteous, cleaned up after themselves, and clearly took pride in their work. Keith regularly communicated updates to me during the installation and sought clarification when appropriate. I am 110% satisfied with the result and wouldn't hesitate to recommend them or hire them again!
Reply from the business
Thanks Jesse , appreciate the opportunity to work for you .
- 5 out of 5D Kirbya year ago
I can’t stress enough how happy I am with my roof. We stripped and covered 3 very large buildings. Price was way better than others and materials used were much heavier. Hard to dent this roof! …
Google cut this review short. The full text is on their Google profile.
- 5 out of 5Katea year ago
Keith and US Metal Roofing are totally awesome. They did a stunningly beautiful gray metal roof for me and I told Keith I am actually in love with my roof! He didn’t sound surprised since he knows how good they are, but I will say it came out better than I even imagined it could. these guys are definitely the best!!!
The latest post from this business
Posted by US Metal Roofing to their own Google profile 2 months ago. Their words, not ours.
As an official Englert distributor, we install standing seam panels finished with Kynar 500 paint over a Galvalume substrate. That combination is built for long term durability and resistance to corrosion, which matters if you're comparing options for your home. If you want to know more about what these panels are made of, we're happy to walk you through it. Contact us: https://vist.ly/5duhqAug 6, 2026Learn more
What US Metal Roofing says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Warranty offered
“…Engineered Metal Recycled Material Satisfaction Guarantee Metal Roofing Installation Company…”
States years in business
“…Contact (800) 232-0399 Celebrating Over 45 Years Quality & Service. Call (800)…”
Free estimates
“…Industrial & Residential GET A FREE QUOTE COLOR VISUALIZER SUBMIT A REVIEW…”
Other roofers in Worcester
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Tip Top Roofinghard working crew, pleasant staff, dumpster removal4.9370 ratings3.5% one and two star(508) 835-4777 | 4.9 | 370 | 3.5%13 of 370 | (508) 835-4777 |
| Tri-State Construction Cosiding, professional crew, estimate5.0255 ratings1.2% one and two star(508) 751-8585 | 5.0 | 255 | 1.2%3 of 255 | (508) 751-8585 |
| Hemlock Roofingcourteous staff, decking, attention to detail5.0214 ratings0% one and two star(774) 418-3724 | 5.0 | 214 | 0%0 of 214 | (774) 418-3724 |
| TRUEHOME Roofingfair pricing, siding, efficient crew4.9187 ratings2.1% one and two star(774) 224-8668 | 4.9 | 187 | 2.1%4 of 187 | (774) 224-8668 |
| Pinkman Roofingsiding replacement, attention to detail, professional crew5.0145 ratings0% one and two star(508) 233-7411 | 5.0 | 145 | 0%0 of 145 | (508) 233-7411 |
| Seven Hills Roofingquick response, easy to work with, professional job4.8136 ratings5.1% one and two star(508) 414-8305 | 4.8 | 136 | 5.1%7 of 136 | (508) 414-8305 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 69 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 69, of which 60 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.