TRUEHOME Roofing

All 4 of the one and two-star reviews we hold for TRUEHOME Roofing, most recent first.

• 1 out of 5Chip AEdited 6 months ago

  UPDATE 2 (2/16/26): I sued CertainTeed, the manufacturer and warranty company due to poor workmanship from TrueHome and won. I’ve also contracted with Golden Group Roofing who repaired TrueHome’s shoddy work along with another issue on our ridge vent. They were great to work with and we will be using them moving forward. I would suggest others do as well. UPDATE 6/23/25): We have since had another issue with a water leak due to workmanship that the installer admitted upon his own inspection. To make matters worse, the "repair" caused additional problems and the same spot leaked again 5 months later. TrueHome has not honored the warranty, and hasn't responded to us or the shingle company, Certainteed. Certainteed has even informed me that they dropped them as an authorized installer. Avoid these guys at all costs! We inherited a house with a roof that was put on 2-3 years prior to us moving in and was still under warranty. John from TrueHome (original installer) facilitated the warranty transfer for us. We did experience a leak around a vent boot, and after some back & forth, someone came out and repaired the leak at no cost to us. The back and forth was a bit difficult at times as we weren't the original paying customer, which would warrant something closer to a 2-3 star rating. However, they did ultimately send out their subcontractor to do the work without charging us, and the repair seems to be holding after several snow and rain storms. The result of the work was more like a 4 star rating. I averaged the two and came up with a 3 star rating for now. I'll update this down the road as we'll likely need some siding or gutter work done in the next year or two and will give TrueHome a try.

  Reply from the business

  Chip, We’re genuinely sorry to hear that this project became such a frustrating experience for you. When you initially reached out regarding the leak after purchasing the home, we worked to facilitate the warranty transfer and sent someone out to inspect and address the issue at no charge, even though you were not the original contracting party. At that time, our goal was simply to help and ensure the roof was performing as it should. Roofing systems can be complex, and leaks are sometimes caused by a combination of factors involving vents, flashing, surrounding components, or work performed by other trades. Whenever we are notified of a concern, our standard practice is to inspect the area thoroughly and determine the root cause so it can be properly addressed. We take pride in standing behind our workmanship and responding when issues are brought to our attention. It’s disappointing to hear that you feel your concerns were not resolved to your satisfaction. Our intention has always been to act in good faith and provide support when possible. We truly wish you the best with your home moving forward.

• 1 out of 5Mak Efendic3 years ago

  Very unprofessional company.

  Reply from the business

  I have no idea who you are. You certainly aren’t a customer. I’m guessing you’re affiliated with the Adipietro’s. We have more than 75 glowing reviews saying that we’re professional, we do great work, we’re pleasant, we clean up well, etc… it’s unfortunate that one customer with an axe to grind can harass a business on google.

• 1 out of 5J Pietro3 years ago

  It's taken me a while to write this as it is my first ever negative review but I feel a responsibility to do so. We had our our roof, windows and siding done by Truehome. John was a nice guy and we felt confident that the work would be performed well and professionally. He said that either he or his son would be on the job site daily. They were not. It seems like the jobs were subbed out. That normally isn't a problem. In our case, it was. Our siding has no insulation installed under it so our 200-ish year old home is drafty and cold. (we discussed the need for this insulation during the initial planning/consultations) Our roof was the worst of all. I don't know how to describe the hows and whys of the fact that it was not installed properly. I do know that we have a leaky, buckled roof that needs to be completely replaced. This is a fact that has been verified by 2 other roofing contractors and the town building inspector. As of today, Truehome has not agreed to pay to replace the roof. They did offer us a smaller amount of money that was nowhere near the cost of a new roof. We have had other work done on our home by different contractors since and have been totally satisfied. I'm sharing one picture but trust me when I say that the whole roof looks like this.

  Reply from the business

  We have more than 70 five star reviews saying that our work is excellent, our business practices are fair and honest, and we’re professional. I have an email saying how happy you were with the roof. We did your siding and windows a few months later and also have an email stating how happy you were with that. We noticed a piece of plywood that buckled on your roof and discussed possible causes. You didn’t like the possibility that it might be due to the fact that there was no insulation in the attic and that warm moist air caused the plywood to buckle. I sent an article explaining how that could happen. I offered to fix that but requested that we be paid if it was not an installation issue. You instead decided to keep the final payment of more than $10,000 for the siding and windows. There is an email chain corroborating all of this including the multiple times we offered to fix it for you.

• 1 out of 5Don K4 years ago

  Useless company. I first met with a fine gentleman whom came out to the property and did a quick check of the roof. It took 2 weeks for John to get back to me and take a second look. He then tells me he can't do the roof because something about being too much work for him. I'm a flipper and already needed this job done a week ago. John then makes a second appointment with me for today, which he does not show up to and does not even email or call me ahead of time to cancel. I have now sunk 3 extra weeks into this flip project and had to cancel an appointment today with someone else because John was supposed to show up and work with me. He claims that he lost his entire roofing crew today. Conveniently the morning that I was to meet with him. I wonder how true that EXCUSE is.

  Reply from the business

  I thought I’d amend my response to point out that this non customer enjoys giving low rating reviews online. He has 26 reviews and most are 1 star. As I said, we didn’t even work for him. He doesn’t get his way and decides to take it out on others. I’m sorry that we couldn’t help you. My son took measurements and we sent you an estimate soon after. When I went to see the project I saw that there was much more work needed as the house is in a state of disrepair. Being a flipper, I’m surprised you don’t have your own roofing crew.

• fair pricing17
• siding16
• efficient crew15
• thorough inspection8
• timely completion7
• gutter replacement5
• new roof installation4
• plant protection4
• ice dam removal2
• window installation2

14 more of the 171 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Elaine Irwin2 months ago

  We hired Truehome to replace our roof. They came on schedule. The did a great job on replacing the roof in a day. They were courteous and cleaned up afterwards. I highly recommend them.

  Reply from the business

  Thank you so much for your wonderful review, Elaine! We're glad that you had a great experience with TRUEHOME Roofing and your roof replacement. Our team takes pride in delivering quality service, and it's fantastic to know that you appreciated our punctuality and clean-up efforts. Your recommendation means a lot to us, and we look forward to helping you with any future roofing needs!

• 5 out of 5George Nicols2 months ago

  When I sought out estimates to replace my roof, TrueHome, was by far, the most thorough and knowledgeable company for the job. Communication with John, Nick and Zach was clear and respectful throughout the whole process. The crew members that performed the roof replacement were extremely skilled, efficient and tidy.

  Reply from the business

  Thank you so much for your wonderful feedback, George! We're glad that you found TRUEHOME Roofing to be thorough and knowledgeable during your roof replacement process. Clear communication is important to us, and we're glad to know that John, Nick, and Zach provided that for you. It's great to hear that our crew's skills and efficiency made a positive impression. We appreciate your trust in us and look forward to serving you again in the future!

• 5 out of 5Annmarie Quinlivan3 months ago

  We are happy that we hired TRUEHOME Roofing to replace a roof. John and Nick were both very easy to communicate with before and while the job was being done. The team that did the job was very meticulous in setting up and cleaning up. Everyone seemed knowledgeable on what needed to be done.

  Reply from the business

  Thank you so much for your wonderful feedback, Annmarie! We're thrilled to hear that you had a positive experience with TRUEHOME Roofing. It's great to know that John and Nick made communication easy and that our team was meticulous with the job. Your satisfaction is our top priority, and we appreciate your recognition of our knowledgeable staff. If you need anything else in the future, please don't hesitate to reach out!

• 5 out of 5Jacqueline Tremblay3 months ago

  John spent as much time with me as I needed to help me make the choices for new doors, siding, shutters, and gutters. He even pointed out suggestions that I didn’t think about but love. They let me choose when the job would get done based on my availability. The crew were very hard workers and someone was always checking on the job. The price was reasonable and everyone was always pleasant. I highly recommend them.

  Reply from the business

  Thank you so much for your wonderful review, Jacqueline! We're thrilled to hear that John was able to assist you in making the right choices for your new doors, siding, shutters, and gutters. It's great to know that our flexible scheduling and hardworking crew made a positive impact on your experience. We truly appreciate your recommendation and look forward to serving you again in the future!

• 5 out of 5Matthew CampoBasso3 months ago

  Responsive to all calls and did a professional job.

  Reply from the business

  Thank you, Matthew! We appreciate your kind words and are thrilled to hear that you found our team responsive and professional. At TRUEHOME Roofing, we strive to provide excellent service and reliable results. If you need any further assistance, feel free to reach out!

• 5 out of 5Steven Dembro3 months ago

  Quality workmanship and the reps are involved with informing and involving the customer

  Reply from the business

  Thank you for your wonderful feedback, Steven! We're thrilled to hear that you appreciated our quality workmanship and the involvement of our team. At TRUEHOME Roofing, we believe in keeping our customers informed and engaged throughout the process. Your satisfaction is our top priority, and we look forward to serving you again in the future!

• 5 out of 5Christina Pike5 months ago

  Great job and were very efficient and got everything done quickly and cleaned up everything

  Reply from the business

  Thank you, Christina, for your wonderful feedback! We're thrilled to hear that you found our team at TRUEHOME Roofing efficient and that we completed everything promptly and with care. Our commitment to providing exceptional service is our top priority, and it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future!

• 5 out of 5Tom Thorogood6 months ago

  I wish i could give 100 stars. From a recent storm, our home was covered with multiple inches of snow-creating an ice dam which broke last night. I called True home roofing at 7am today, the crew arrived at 10 am -and were finished by 12 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Tom, for your incredible feedback!! We're delighted to hear that our team at TRUEHOME Roofing was able to assist you so promptly after the storm. Your satisfaction is our priority, and we're glad you found our service to be worth every penny. If you need anything else, don’t hesitate to reach out!

• 5 out of 5Charlotte Perryman7 months ago

  A large section of my roof gave way at the start of winter weather. The folks at TrueHome had me sorted out in no time. Super easy folks to work with. They were prompt, communicative, and got the job done ahead of schedule. I found their work to be of the highest quality and I cannot recommend them enough. The financing option was super helpful since I had no budgeted for this at all. Getting a new roof is a drag for sure, but John and Zach made it was good a situation as it possibly could be. Many thanks, guys.

  Reply from the business

  Thank you for your wonderful feedback, Charlotte! We're glad to hear that our team at TRUEHOME Roofing was able to assist you promptly and effectively during a challenging time. It's great to know that John and Zach made the process smoother for you and that our financing options were helpful. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.

• 5 out of 5Sheneil Hatch8 months ago

  Highly recommend TRUEHOME Roofing, we had some work done and are very happy with the outcome, they are super nice and communicative throughout the work being done.

  Reply from the business

  We appreciate your recommendation, Sheneil! Thank you for highlighting our communication and quality work with your roofing project.

• 5 out of 5Ingeborg Hegemann8 months ago

  Truehome gave me a fair estimate for my roof replacement. Communication was great. The staff worked hard. They protected my plants and deck from debris and cleaned up afterward. Definitely recommend.

  Reply from the business

  Thank you immensely for recommending us, Ingeborg! We're glad our fair estimate, communication, hard work, and cleanup met your expectations.

• 5 out of 5donna forsman9 months ago

  From start to finish, the team was punctual, incredibly professional, and welcoming. We're beyond impressed with the quality of work we received. Not only were they extremely hard workers, but they also went the extra mile to ensure everything was perfect. It's rare to find such dedication these days!!! Not only did it add value to the house the curb appeal is amazing. Highly recommend their services!!!

  Reply from the business

  Thank you for taking the time to share this feedback, Donna! We're grateful you appreciated our team's professionalism and dedication to quality work and we appreciate your recommendation.

• 5 out of 5Nicholas Brooks9 months ago

  In and out. Great quality. Attention to detail and very easy to reach.

  Reply from the business

  Thank you for recognizing our attention to detail and accessibility, Nicholas!

• 5 out of 5Vincent Fusco10 months ago

  We went out to bid to have our house resided with James Hardie siding. This particular siding requires a certified/ qualified James Hardie installer. When John and his son Nick met with us to explain the process, my wife and I felt very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your experience with our James Hardie siding installation and recommending our team, Vincent. We're so happy to hear that you felt comfortable with John and Nick during the initial consultation, and that you found our crew to be professional, hardworking, and skilled. Thank you for choosing Truehome for your James Hardie siding project!

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