Upper Hand Roofing & Construction

All 5 of the one and two-star reviews we hold for Upper Hand Roofing & Construction, most recent first.

• 1 out of 5T G11 months ago

  I’m writing this as an update review as I previously gave Upper Hand Roofing 5 stars. DO NOT use Upper Hand Roofing to replace your roof, they have poor work and craftsmanship. Here it is 4 years later since having my roof replaced by them and it’s leaking so bad in my garage area it’s like a constant waterfall every time it rains. This is the same exact area that was leaking prior to them replacing the roof from the beginning. I happened to notice it one day when I was exercising in the garage and it was raining out so who knows how long it’s been leaking, so I called them and they came out the next morning to look. They took pictures and measurements and told me the project manager was out of town but would be back Monday, this was on a Friday. Monday came around and no call. I called Tuesday to check in and was told they would contact the guy who came out and call me back, no call back. So, Thursday I called them back and was told they were gonna talk to the project manager and call me back. They did call back this time just to tell me that my roof only had a 1 year warranty so it’s not covered to be repaired. So here I am with a waterfall coming from the ceiling in my garage and mold due to poor craftsmanship and work done by Upper Hand Roofing and stuck with having to figure out how I’m going to fix it. Whatever you do DO NOT use Upper Hand Roofing if you want a lasting roof, they do HORRIBLE work!!

  Reply from the business

  Thank you for sharing your updated experience — we’re very sorry to hear about the water intrusion and the frustration it has caused you. We take all concerns seriously, and we want to clarify a few important points for you and for anyone reading. When your roof was replaced in 2021, you selected our most economical package at the time, which included a 1-year workmanship warranty. While that warranty period has long since expired, we recognize that many homeowners want longer protection. That’s why, based on experiences like yours, all of our roof packages now come standard with a lifetime workmanship warranty. In this case, even if your roof were still under warranty, the leak appears to be unrelated to our workmanship. Roof leaks can result from many factors — such as structural settling, added penetrations, or weather events — and not always from the original installation itself. That said, we don’t want you to feel stranded. We would be glad to provide a free estimate to help with a clear solution at a fair price. Please reach out to us at 832-632-1160 with any questions. We value your trust, and we hope to earn back your confidence through transparency, accountability, and the improvements we’ve made since your project.

• 2 out of 5Kevin Fraley3 years ago

  Neglecting a call from a prior customer as well as recent discovery that they ignored a major flashing getting installed. Follow up needed. Called Josh for our vents to be flashed, no return call after he said it would be an additional fee. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Fraley we have a full time staff answering phones and we do not have any missed calls or voice-mail. Our phone numbers are 832-632-1160 & 409-655-8539. This project was inspected and certified by your windstorm engineer and we do not see any missing flashing in our completion photos. If any flashing was missing was missed on your project it is covered by your warranty. We are attempting to reach you now.

• 1 out of 5Melissa Williams5 years ago

  Really disappointed in the attitude of the man who claimed to be the owner. We had to have them out 3 different times to our rental property because the Inspector kept telling us it wasn't done right. They came out 3 times to resolve the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jessica Rios6 years ago

  Called back in 2018 for a bid and no one ever came. I wasn't completely prepared to do my re-roof anyways so I wasn't bothered by it so much. Two years later I called again the girl said someone would call me about a bid for a full re-roof. Never received the call. Called again and informed her no one called and I was interested in the bid. She sounded irritated that I called again and she said "Ill let him know to call you today". No call back. Surprised me because of all the good reviews they received on FB. I don't need to beg someone to give me a bid, so to me they don't want my monies. So needless to say it turned out to be a blessing because Bay Area Roofing came out and did a great job with awesome warranty.

• 1 out of 5TomEdited 7 years ago

  I called last we do have Richard come out and give me an estimate on a 2 story house and windows but he no showed no called .. I had to their reach out to him and he said O he was sorry I gave him the benefit of the down and rescheduled him for to day at 4:30 and again no show no call no nothing horrible customer service horrible contact and I'm sorry but hes leaving $30000 on the table what a shame

• thoroughness5
• efficient team4
• quick quote3
• roof appearance3
• hurricane damage repair2
• clean job site2
• fencing2
• quote accuracy2
• leak repair2
• competitive pricing2

14 more of the 25 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5anne flowers7 months ago

  I highly recommend Upper Hand roofing! Devin and his team did a fantastic job on my home after hurricane Beryl’s storm.They addressed all my concerns and got the work completed with perfection. I’m very pleased with their work!

• 5 out of 5Jimmy Graves (Bay Area Entertainer)8 months ago

  Such an amazing company!!!!

• 5 out of 5Karey Clements9 months ago

  They are communicative. Fixed my issues the first time. They helped me with roof repair and also replacing rotten wood and painting. Will definitely use them again. I've referred a few people to them.

• 5 out of 5Ruben Ruiz9 months ago

  Upper Hand Roofing did an outstanding job on my house! They were incredibly thorough—every detail was handled with care and precision. The team was professional, efficient, and made sure the entire process was smooth from start to finish. Best of all, the price was fantastic for the quality of work delivered. My roof looks amazing, and I couldn’t be happier. Highly recommend!

• 5 out of 5Don Timmons10 months ago

  We were very impressed with the workmanship of the crew, timeliness, thoroughness of the repairs, and the verbal explanation of the repairs being done. I highly recommend Upper Hand Roofing and look forward to using them again in the future.

• 5 out of 5Travis T10 months ago

  Quality work, prompt and professional, was competitive and transparent!

• 5 out of 5Jeff Plasek10 months ago

  Upper Hand did two seperate remodel projects for us. Pricing was reasonable and the quality of work was very nice. Customer service was great! Devin runs a quality business......

• 5 out of 5Megan Hughes10 months ago

  Devon has been our go to guy for over 8 years. We used him to remodel and fix our house during Harvey and continue to use him for roof inspections in our new home. He is a good honest guy and we recommend him to all our neighbors and friends! 💜 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Rick W10 months ago

  Devin and team go above and beyond to communicate, execute, and complete the job as agreed.

• 5 out of 5Lee GilesEdited 11 months ago

  Repaired flashings. Very professional, reliable and efficient

• 5 out of 5Isaac Hinojosaa year ago

  Really appreciated upper hand roofing and how efficient they were all around!

• 5 out of 5Raymond McCoya year ago

  Great company, great people, great job.

• 5 out of 5Carrie Tacquarda year ago

  I wouldn’t choose any other company! 😘 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Linda Whitea year ago

  Upper Hand Roofing & Construction has replaced my roof, repaired a section of gutter, and done some repair work on my chimney. They are reliable, friendly, and do excellent work in a timely manner. I highly recommend them.

  Reply from the business

  Thank you for the kind words!

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