Twin Rivers Roofing & Construction

All 6 of the one and two-star reviews we hold for Twin Rivers Roofing & Construction, most recent first.

• 1 out of 5Donald HagenbuchEdited 2 years ago

  DO NOT make the mistake of working with this company. After they installed a very expensive metal roof, I had puddles of water on new hardwood floors that needed to be replaced. 1 year later, I am still chasing leaks and have carbon steel rivets rusting out of my galvalume roof. Please see the attached pictures of some of their mess. In response to TRR's comments, You have no records of there being damage to the living room and bedroom floors before your installation of the roof because none exist. I have PICTURES, witnesses and text chains from your employees illustrating that the roof was "Done" before a rain caused POOLING of water in both areas requiring replacement of boards and refinishing of the entire area. Additionally, you paid NONE of the damage; rather I short paid the invoice for the documented, provided cost of the repairs that were needed. Most recently, it was discovered that your installers drove a screw through roof while installing it that hit an electric line resulting in my whole metal roof being charged with 120v also making my ceiling fan unusable. High quality work!

  Reply from the business

  Hello Donald, We appreciate your feedback and regret to hear about your experience. However, we would like to clarify a few points: 1. Our records indicate that the water damage on your hardwood floors existed prior to our roof installation. We had communicated this to you before commencing the project. We also kindly paid for half of the damage to assist in the remediation of this problem as a courtesy. 2. We have yet to receive full payment for the services rendered in 2022. We kindly request you to complete the payment as per our agreement. We have remained committed to providing quality service to the Fredericksburg and Northern Neck areas for over 30 years. At Twin Rivers, we strive to go above and beyond for each of our customers. We are willing to discuss remediation if you would like to reach us via call or email. Best Regards, Twin Rivers Roofing

• 1 out of 5Daniel Clark3 years ago

  Charged me over 3 thousand dollars over two years to fix a leak. The leak never stopped and they stopped returning my calls.

• 1 out of 5Sam4 years ago

  Booked an appointment a week in advance for someone come out to fix things on roof. I called then on Saturday morning (same day as appointment) to confirm and they said yes someone is going to be here. No one showed up neither called and …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5kimberly metzger4 years ago

  Very poor

• 2 out of 5HJDCTTPL5 years ago

  This company has a very strange way of doing business. To cut a long story short, I eventually got an estimate for a repair of the roof of our bay window, which I signed. After that the job was never scheduled as promised. One I day I looked up and saw the repair was done, but I'm not really happy with how sloppy the job was performed. I called them and left a voicemail and a couple of days later I sent an email. No response, no invoice, nothing. Crickets. I figured they would contact me at some point to collect so I waited. About 2 months later I get an email via Quick Books with my invoice asking for payment. So I respond to Doug, the owner, that I would like him to call me to discuss the job. Again crickets. Maybe this review will get them to respond?

• 1 out of 5Robin Kern5 years ago

  Emailed them. Never got a response.

• value5
• communication5
• roof installation4
• metal roof installation3
• product quality3
• project2
• thorough inspection2
• leak2
• clean up2
• roof repair2
• work2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Marian KnowlesEdited 3 months ago

  good work from good people, recommend highly.

• 5 out of 5Cathy Rowe6 months ago

  Excellent work! Twin Rivers installed our metal roof on our home and this was a membrane roof on our carport which needed resealing after many years. I recommend Twin Rivers!

• 5 out of 5Pettus LeCompte6 months ago

  These guys did a wonderful job on our porch roof at Sandy Point and I would highly recommend themI

• 5 out of 5Debbie Hillard7 months ago

  Ramone and his father very professional and easy to work with.

• 5 out of 5Traveler2907 months ago

  Ramon is awesome. They are highly qualified, great communication,top quality materials. Was referred over from my father in law and they did not disappoint highly recommend.

• 5 out of 5Gerri Ludwig8 months ago

  Twin Rivers replaced a cedar shake roof on an historic building for us and did an amazing job! Very Professional and great to work with.

• 5 out of 5stephen hearea year ago

  Twin Rivers Roofing is the best and we had a great experience from beginning to end. Ramon the general manager was happy to get us a quick estimate for our re-roofing job in Virginia’s Northern Neck. The price was competitive and once we …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Jonathan Englisha year ago

  I recently had the pleasure of working with Ramon and his team on a roofing project, and I couldn't be more impressed. From the initial consultation to the final inspection, the experience was seamless and professional. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Sage Doughera year ago

  This company did a great job on our new roof! Great communication, very friendly, very efficient, wonderful work. Very pleased, and would definitely use them again in the future.

• 5 out of 5Rebecca Beasleya year ago

  I would highly recommend Twin Rivers for any roofing needs. Ramon was exceptional to work with. He was very responsive and went out of his way to meet our needs. Great company and great product! Very satisfied with our beautiful new roof!!

• 5 out of 5James Brooksa year ago

  I spoke with Ramon about replacing my roof and he jumped on it immediately always communicated with me. The guys were so professional. The roof was professionally installed and the clean up was like nothing was ever worked on. Wonderful company!!!

• 5 out of 5Ashley Jacobs2 years ago

  Twin Rivers did such an amazing job on our roofing project for our new house! We needed someone who could respond quickly before closing on our new mortgage and twin rivers not only responded right away but did an excellent job from start to finish.

• 5 out of 5Ricky Jordan3 years ago

  Friendly and knowledgeable staff.

• 5 out of 5Beth Brown4 years ago

  I am fairly new to owning a farm with a house and multiple outbuildings that have metal roofs and two with slate roofs. The gentleman who came to my property to look at the roofs was very thorough and spent a ton of extra time explaining in detail my options and roofing in general so I was very comfortable with my choices. He also helped me prioritize the buildings which needed attention first and had great suggestions for improvements that would help with drainage issues and trouble spots. Far, far more knowledgeable and helpful than the other companies who came out to give estimates and at a better price too!!

• Warranty offered

  “…that is smooth, worry-free and guaranteed to leave you 100% satisfied, call on…”

• States years in business

  “…Roofing Fredericksburg VA Homes for Over 30 Years Twin Rivers Roofing has more than 30…”

• Free estimates

  “…Want to schedule you FREE consultation and estimate today? Send us an email!…”