The Roof Masters

8 of the 13 one and two-star reviews we hold, most recent first.

• 1 out of 5Betty Vazquez2 months ago

  Unfortunately this company doesn’t have a good system to evaluate/fix emergencies. If you have an y issue with your roof expect to have a delayed response or non.Also, read your warranty 100%.

• 1 out of 5Kimberly Jolley7 months ago

  Awful experience! There was an unsupervised non English speaking crew and they did over $10000 damage to my property! They left it trashed with nails that punctured 4 tires and put me weeks behind schedule. They were to “match paint on the fascia repairs and caused me to have to paint all the trim. They threw away my satellite dish, broke two fights a landscape wall and an outlet cover. They have refused to put in a claim with their liability insurance company & told me I had to pay the balance and sort it out with their insurance of they would file a lien. I picked this company because they claimed to be the top roofer in the region but I should have looked at their worst reviews instead of the best ones.

  Reply from the business

  Kimberly, thank you for sharing your feedback. We’re truly sorry to hear that you feel disappointed and appreciate the opportunity to clarify. Your roofing project was completed in full and per contract. We conducted final walkthroughs and remained available throughout the project to address any concerns. We always encourage open communication so items can be handled promptly. During your project, there were multiple contractors working on site, including painters and other trades, and our crew worked only within the roofing scope. We take pride in maintaining a clean and safe job site and performed magnet sweeps and final checks as part of our standard process. We also issued a $1,000 goodwill credit for the satellite dish as a gesture of good faith, and we have provided our insurance information should you wish to submit a claim. We have requested documentation to review the additional items being alleged and remain open to doing so. Our goal has always been to resolve this professionally and fairly. We are proud of our team and the quality of our work, and we truly appreciate the opportunity to serve our community. If you would like to discuss this further, we welcome you to reach out directly to our office so we can review the matter together.

• 1 out of 5David Grant8 months ago

  Do not use them. Their “project managers” are just salesmen and do not manage the project. The night before my project was supposed to start, they realized they hadn’t chosen the color shingles needed. The next day when the arrival window …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  David, thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to explain your experience. While we’re glad the work itself met your expectations, we’d really like the opportunity to review your concerns further and help bring closure to this. Our team has made several attempts to reach out but hasn’t been able to connect yet. If you’re open to it, we’d welcome the chance to speak with you directly and go over everything together.

• 1 out of 5Irene Fa year ago

  I feel like I got conned. I'm sure they did a fine job (although I have no way of knowing), but they gave me an estimate and then went thousands of dollars over that even though I made it clear in a number of conversations I was on a budget …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jake EvansEdited 2 years ago

  My experience with Roof Masters began on March 29th when they installed a skylight for me. Unfortunately, what followed was a cascade of issues that left me deeply dissatisfied with their service. The day after installation, rainfall revealed a significant problem: the skylight leaked. I promptly reached out to Roof Masters to request an inspection, which, after repeated follow-up calls, they eventually arranged. It took two days of persistent efforts on my part to obtain an update on the status of the inspection. Upon examination, it was discovered that the installers had failed to properly seal the skylight, resulting in the leak. Remedying their oversight required an additional two hours of labor to apply caulking and mastic. To compound matters, a Roof Masters employee onsite exhibited a lack of professionalism by blaring loud music, causing discomfort to both tenants and workers in the property. The repercussions of this flawed installation were extensive. I was forced to incur an additional $850 in expenses to repair the damage inflicted on the drywall and insulation, necessitating the installation of new materials and a complete repainting. Despite assurances from Roof Masters, including promises of reimbursement for the damages caused by their negligence, the resolution has been frustratingly elusive. Follow-up calls to the Operations Manager yielded little progress, with promised deadlines passing without any meaningful updates. Furthermore, when I sought clarification on their warranty, I was met with an unnecessary hurdle: access to warranty information was contingent upon signing a document labeled as "Final." At this juncture, I am left questioning Roof Masters' commitment to rectifying their mistakes and providing satisfactory customer service. The lack of accountability, coupled with communication failures, has left me profoundly disappointed in their professionalism and integrity. While I remain hopeful for a resolution, based on my experience

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Gabe LentEdited 3 years ago

  Waited 3 weeks for a roof inspection/estimate for both a leak and solar panel installation. Got a call on scheduled inspection day that they would need to reschedule due to rain. Understandable except they were not pushing all appointments …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Gabe, Our apologies for the negative experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. When we get heavy storms, ALL our jobs get rescheduled for safety reasons. Being up on a roof during heavy rain can be very dangerous, even life threatening. If it wasn’t for the rain today, our inspector would have been there at your appointment at the designated time. Sorry if you didn’t get the opportunity to really experience our whole customer service process. We did try to contact you to reschedule you for a sooner appointment, but you refused. Sorry it didn’t work out with our company. We do wish you all the best with your roofing project. Respectfully, Adolfo “Rudy” Verdugo, Owner The Roof Masters

• 2 out of 5Ricardo G3 years ago

  I requested an inspection for preventative maintenance and to get suggestions on any repairs I should make, but the roof doesn't have any leaks. The company representative who came to look at my roof said I needed a new roof altogether without specifics. $20k is the price tag for that. I tend to shop with two to three contractors for all my work. Another contractor said my roof looks to be in good condition and should have a life for several years from now. I will not hire a company with a representative that will attempt to take advantage of customers for lack of roofing knowledge. They had pretty good customer service over the phone at my first contact, and scheduling was easy, but that is all.

• 2 out of 5MelEdited 3 years ago

  Your employees are who represent your company. I was told several times that I would receive a gift card because their workers destroyed my Aloe Vera plants. I was told it was mailed out twice which I didn’t receive, then I was told that Rigo the project manager would bring it by and never heard anything after that. I left several messages and I’ve also spoken with Karinna on several occasions. Again, the face of your company are the people that you employ. Your WORD IS YOUR BOND, and that should mean something. Overall, my roof looks great. The workers did a great job on the roof. I’m not sure why they had to cut wood out from the peak of the middle of the house but maybe it was for ventilation. I didn’t notice it until the project was done and if I was to call them to ask, I would never get a response so I didn’t call, but if there’s a leak I will call them back if it ever rains. No one is going to respect your property the way you would and it’s unfortunate that I lost several aloe vera plants due to them not caring. Something I take great pride in. I know in their contract it states that they are not responsible to look for landscaping, but when it’s done intentionally that’s when it’s a problem. I spoke to the project manager Rigo O. to expressed my concern. I also stated to him that I wanted all leftover material because it was not stated in the contract for them to take it. He stated to me that he will contact the workers and get back in touch with me. I sent him pics of what was damaged with my flowers and I never got a response. I also spoke to the ladies in the office to tell them my concern, and they stated to me that they would get in touch with him, but he never called me back. The fact that they took my concerns, so lightly is what bothers me the most. I covered my plants for for protection, but not for them to deliberately throw debris on top of it. They had a dumpster in front of my house no more than 8 feet from where they destroy my plants. Pai

  Google cut this review short. The full text is on their Google profile.

• roof replacement95
• professional crew47
• warranty29
• courteous staff28
• competitive pricing24
• estimate22
• fair pricing22
• daily cleanup18
• underlayment replacement12
• respectful crew7
• roof cleaning6

14 more of the 454 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jessica Kraus18 hours ago

  Very quick and professional work. I loved getting photo updates along the way so I knew what was happening with our roof. The price was fair and I would definitely recommend to my friends and family.

• 5 out of 5tobeyrp2 days ago

  Juan is wonderful. Friendly, honest and a very hard worker. He did something for us before for our roof and I specifically requested him for the latest one!

• 5 out of 5ken chott2 days ago

  Our experience from start to finish, was nothing short of amazing!! From my experience with The Project Manager ( Chris Lugo) to Brianna in the office. And not to mention Rogelio & his crew were absolutely professional in every way . Their expertise really showed from start to finish!! And they got it done in lightning speed.. Would suggest them to anyone looking for a new roof project!!

• 5 out of 5Bill Ivey2 days ago

  The team did an amazing job, all the way from sales and project management with Chris Lugo, to their office folks who were very responsive. That helped navigate the unclear parts. All in all it was a very good experience. Thank you very much. I'm already referring you guys

• 5 out of 5Jim Curtis4 days ago

  Roof Masters was great to work with from start to finish. They showed up on time, communicated clearly throughout the job, and replaced over 30 tiles on our roof without issue. When I asked about warranty coverage, they added a year of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Jim! We really appreciate you taking the time to share your experience. We’re glad our team was able to make the process smooth, keep you informed, and get those roof tiles replaced properly. Thank you for trusting The Roof Masters with your roof repairs and for recommending our team. We’re always here if you need us again.

• 5 out of 5Reilly Shaver5 days ago

  We got 5 different quotes before making our decision and we are SO glad we went with the Roof Masters. Communication was excellent and quick, they were all very knowledgeable and they did a FANTASTIC job on our roof. They got the job done …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Reilly! We truly appreciate you choosing The Roof Masters after taking the time to compare your options. It means a lot to hear that our communication, knowledge, workmanship, and attention to cleanup made such a positive impression. Our team works hard to make every roofing project as smooth and stress free as possible, so we’re thrilled that you love how your new roof turned out. Thank you for trusting us with your home and for the amazing recommendation.

• 5 out of 5Joe Scotta week ago

  I just had Roof Masters replace my 50-year-old tile roof. What a professional company! My roof has multiple steep pitches and solar panels. Roof Masters office was able to work with my solar company’s panel removal and install schedule with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Joe! We truly appreciate you sharing your experience and trusting The Roof Masters with your 50-year-old tile roof. With the steep pitches, solar panels, and coordination involved, this was a complex project that required an experienced and professional roofing team. We’re proud that our crew was able to handle every detail and make the process as smooth as possible. Thank you for recognizing our team members Brianna, Chris, and Santos. We’ll be sure to share your kind words with them and the entire crew. We’re grateful you chose The Roof Masters after comparing several companies. Your trust means a lot to us, and it was a pleasure working with you. We hope you enjoy your new roof for many years to come!

• 5 out of 5Laura Klespera week ago

  We've used Roof Masters since 2014 when they did an inspection and replaced some broken tiles, and also installed a couple of attic vents to let the hot air out to help keep our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Laura, for such a thoughtful review and for over a decade of trusting us with your home! We're proud our crew could turn around such an extensive re-lay so quickly without cutting any corners. Thank you for being a loyal customer since 2014!

• 5 out of 5Steve Hershey2 weeks ago

  Roof Masters did a 5 star job on our tile roof underlayment replacement. Competitive priced with excellent communication and crew. Worked 4 days from 8-5 with perfect cleanup following each day. Highly recommend! Would use again without hesitation.

  Reply from the business

  Thanks so much, Steve! We're glad the tile roof underlayment replacement came together with clear communication and a crew that kept things clean every day. Knowing you'd use us again without hesitation means a lot to us. Thanks for the recommendation!

• 5 out of 5Zahra2 weeks ago

  Juan and his team replaced my roof recently. They did amazing job. I also got free power wash as bonus. I strongly recommend the Roof Masters team.

  Reply from the business

  Thanks so much, Zahra! Juan and the team will be glad to hear the roof replacement and that little power wash bonus made your experience a great one. Thanks for the recommendation and for trusting The Roof Masters!

• 4 out of 5MrCatim2 weeks ago

  Good experience.

  Reply from the business

  Thanks for the kind words! We're glad you had a good experience with The Roof Masters, and we appreciate you taking the time to leave a review.

• 5 out of 5Daniel Paramo2 weeks ago

  We hired The Roof Masters to do repair work on our roofing. Gilbert along with Karen and the roofing crew made the process easy and transparent with clear documentation and guidance every step of the way. Working with them was easy and would recommend.

  Reply from the business

  Thanks, Daniel! Gilbert, Karen, and the crew will be glad to hear their clear documentation and guidance made the repair process easy for you. We're always aiming for that kind of transparency on every job. Thanks for trusting The Roof Masters and for the recommendation!

• 5 out of 5Ed Ackerman2 weeks ago

  We are in the process of having our roof repapered. The employees are friendly and professional. I am very impressed with their cleanup at the end of the day.

  Reply from the business

  Thanks, Ed! We're glad the crew has been friendly and professional and that the daily cleanup has stood out to you. We appreciate you taking the time to share your experience.

• 5 out of 5Natalie H3 weeks ago

  I met with two roofing companies but Rigo instantly made me feel like I could trust him completely. He was so personable and professional. I loved the product his company provided, and I signed up to get my roof replaced that day. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Natalie! Rigo will love hearing that he earned your trust from the start, and Angie is just as thrilled to know her responsiveness and clear communication made such a great impression. Our crew takes real pride in getting the job done right even when the weather doesn't cooperate, so we're glad the 4-day turnaround worked out perfectly alongside your flooring project. Welcome to the Roof Masters family!

Built for Business Properties 🏢 Commercial roofing comes with different needs, from drainage and access to scheduling and long-term performance. Our team handles commercial roofing projects with a clear plan, quality materials, and the experience needed to protect your property. Learn more about our services: https://socalroofmasters.com #SoCalRoofMasters #SanDiegoRoofing #CaliforniaRoofing #ResidentialRoofing #CommercialRoofing 19 hours ago

• Licensed

  “…Roofers At The Roof Masters, we are licensed Class B general contractors in…”

• License number shown

  “…Masters Get a Free Roof Estimate Today License #1007668 Roofing Residential Roofing…”

• Warranty offered

  “…This industry-leading warranty…”

• States years in business

  “…If your roof is over 15 years old, it is worth checking in with a…”

• Free estimates

  “…Free Roof Estimate When you schedule a free estimate with The Roof Masters, you’ll get a…”