Stronghouse

The only one or two-star review we hold for Stronghouse.

• 2 out of 5Sherry Shindle6 months ago

  We had our roof replaced in July. It has been a fiasco. We scheduled a date for the replacement and a date for the removal of our solar panels. The replacement date was changed and we were without our solar panels for nearly two months. I've had complaints with the roof installation quality, our front yard was covered with a tarp for days resulting in killing the grass, the driveway had more than 30 nails, I collected dozens of water bottle lids from my yard, and the list goes on and on. The most frustrating part of all is the lack of communication. This has been a thorn in my side for 8 months and still haven't wrapped up. Would not recommend.

  Reply from the business

  We’re very sorry to hear about your experience and truly regret the frustration this has caused. Extended delays, quality concerns, cleanup issues, and especially lack of communication are not acceptable and do not reflect the standards we hold ourselves to. We take this seriously and would like the opportunity to review everything and work toward a proper resolution. Please contact us directly at (855) 941-4777 so we can escalate this to the appropriate leadership team and address your concerns promptly. Thank you for bringing this to our attention.

• cost6
• responsive staff4
• diligent crew3
• honest quote2
• flexible scheduling2
• stunning roof2
• hail damage repair2
• tarps2
• safety precautions2
• new roof2

14 more of the 40 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Patricia Mahoney5 months ago

  Infinity roofing came out to our home when our skylight was damaged. They came at 7:30 pm in 15 degree weather. They were great and gave us a great repair until we could get our entire roof replaced. They were here early, worked all day. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for sharing your experience! Coming out at 7:30 pm in 15-degree weather is no small thing, and we’re proud our team could be there when you needed immediate help. Providing a temporary repair to protect your home is exactly the level of service we strive for. We’ll be sure to pass your kind words along to Wilson and the crew. Their knowledge, dedication, and hard work truly make a difference. We appreciate your recommendation and your trust in Infinity Roofing!

• 5 out of 5Debra Terry8 months ago

  Great job followed by great cleanup!!

  Reply from the business

  Thank you! We’re so glad to hear everything turned out great and that the cleanup met your expectations too. We appreciate your support!

• 5 out of 5Richard9 months ago

  After our hail damage, Wilson snail-mailed me his card. When I called him to come out, he wrapped my blown out skylights, no charge. He was always on the job to get my 24 solar panels removed, replace the roofing and skylights, have the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful review! We're so glad Wilson was able to step in quickly and guide you through every step of the process, from emergency coverage to coordinating solar panel removal and reinstallation. He truly goes above and beyond, and we’re lucky to have him on the Infinity team. We appreciate your trust and support!

• 5 out of 5Lynne Cartera year ago

  My husband and I could not be more pleased with the service we received from Wilson Huffman and Infinity Roofing. Wilson was not only professional when going over the contract and breakdown of cost but maintained that professionalism …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Marie Schustera year ago

  Infinity Roofing did a wonderful job on replacing my entire roof and some of the siding after severe hail damage. The crew was very competent and worked NONSTOP until dark ! I was very lucky to have Wilson Huffman as the Project Manager. He …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Brian Millera year ago

  Wilson answered my phone call on a Sunday during a thunderstorm and agreed to come out the next day to check out our damaged roof. No charge for the visit and immediate proposal was received the next day. The repair cost was reasonable and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're delighted to hear about your positive experience with Infinity Roofing & Siding. Storm damage happens on weekends too. We're glad Wilson was able to attend to you right away to help get your assessment and project started. We strive to give you peace of mind quickly. Thank you for sharing your feedback Brian.

• 5 out of 5amola patela year ago

  The whole team did a great job with our roofing repairs. Wilson was very patient with explaining the whole process given the language barrier and 3-way coversation with me and my folks. Quick response time and clear communication.

• 5 out of 5Donna Covingtona year ago

  Infinity Roofing is outstanding to work with! Wilson Huffman the project manager previewed and coordinated every step of the work to be done! The team provided excellent workmanship and cleanup. I would highly recommend this company.

• 5 out of 5MARYLOU CLIBORNEa year ago

  RICH WOLF WAS EASY TO WORK WITH AND DID ROOF INSTALLATION IN ONE DAY , ROOF LOOKS GREAT

  Reply from the business

  Thanks, Marylou, for your kind words and enthusiasm! We will make sure to share with Rich and the team. Thank you for trusting us with your home!

• 5 out of 5Richard Gerkina year ago

  Our experience with Infinity has been excellent. From our initial contact through the entire process everything was handled professionally and efficiently. Communications throughout the process was very good. The installation team was efficient and did a great job. Overall, a job well done!

  Reply from the business

  Thank you for the kind words! We’re so glad your experience with Infinity was smooth and professional from start to finish. We’ll be sure to share your feedback with the team—they’ll appreciate it!

• 5 out of 5Judith Spiveya year ago

  Wilson was great! Highly recommend!

  Reply from the business

  Thank you! We’re lucky to have Wilson on the team!

• 5 out of 5Scott Vilbiga year ago

  Wilson.What a great guy! Was a pleasure to meet him and would recommend him for visit.Very much a top notch professional person. Give him 10 stars outta 5. Thank you for your help.

  Reply from the business

  Thank you so much Scott for the review! Your “10 stars outta 5” made our day! We’ll be sure to pass along your compliments to Wilson. Thanks again for your recommendation and for choosing Infinity Roofing!

• 5 out of 5Jackie Jonesa year ago

  Wilson is awesome. Great person to work with.

  Reply from the business

  We're glad to hear that Wilson was awesome to work with. Thank you for sharing your experience with us, Jackie!

• 5 out of 5Martin Safoa year ago

  Wilson and his group from Infinity Roofing and Siding did an excellent job replacing my roof. I highly recommend him for your roofing/siding job. Wilson was also very collaborative and took time to go over the process.

  Reply from the business

  Your positive feedback is greatly appreciated. Thank you for choosing Infinity Roofing & Siding for your roofing needs Martin. It's much appreciated!

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