Stay Dry Roofing

All 7 of the one and two-star reviews we hold for Stay Dry Roofing, most recent first.

• 1 out of 5Matt C6 years ago

  Man, really thought they were with me. They set up my claim for me, and showed up an hour late. This was the regional manager. Told me it was fine, and that they would call me later with more details. I have never heard from them again. I have tried reaching out, but I am ignored. DO NOT USE THIS COMPANY! I AM COMPLETELY DISAPPOINTED!

  Reply from the business

  Regional Manager???? Wrong Company Bud! We do not have those job descriptions nor people within our company!

• 2 out of 5Sabrina GravesEdited 6 years ago

  I chose Stay Dry Roofing because of the great reviews I read. They came out last Friday to fix a small area of my roof. Now, a week later, it's still not finished. And the contractor, doesn't seem sure about finishing my repair. It's really frustrating. The part the roofers fixed looks nice, which is why I gave 2 stars. But it still needs to be finished. My biggest complaint is the lack of communication. The contractor, Corey, only texts. It's is nice to have everything in writing, but responses are hours or days apart. The workers come and go without saying anything. So are they coming back or done for the day? Who knows. We've agreed that hiring Stay Dry was our second biggest mistake in life. (First was buying a Kirby vacuum)

• 1 out of 5Cynthia NelsonEdited 6 years ago

  Update....... 11/7/19 They are charging for things they didn't do and the insurance company did not pay. They have creepy scammers (an attorney office said they couldn't help me because these aren't real debt collectors calling me) calling and texting. They have not adjusted their bill to reflect items done by the gutter company or the "high roof" and dumpster load charges. Ongoing headache. Money appears to be their prime objective, not customer service. I also have not gotten my Starbucks gift card. Not only does the email say I will get one, but Carl Smith told me he would send one and hasn't. Maybe you only get one if they like your review??? Be careful!!! First they wanted me to pay for the job the day before they began, I said, "no". Once the roof was done and it rained I had a leak because they did not put on new flashing, as they said they would. After many attempts to speak with someone, I called the main office and was told they would call to set up a time when I could be here, to come and replace the old flashing on the patio overhang with new. I was out of town for two weeks and when I returned they had apparently done the "work" without my being here or aware that they were on my property in my absence. The pictures below are what they did. Awful! They slapped pieces together and put lots of silicone on top (and missed one section altogether). The wood was not primed or painted and now I am hiring someone else to repair their 'efforts'. Their final bill just arrived and it is quite a bit more than the insurance paid (I was told my cost would be what the insurance company paid) and included gutter work which they did not do (I hired a gutter company for that portion of the job). I would not recommend this company as it was extremely difficult to communicate with them at every juncture and I do not find them to be honest.

  Reply from the business

  Ms Nelson, we apologize and regret that things have not ended smoothly on your project. We take pride in a job well done and happy customers. We are always willing to fix any issues a customer raises. Unfortunately, you have refused to speak with us or allow us to address any of the issues you have raised online. We have asked a third party to mediate the situation, and we hope to come to an amicable arrangement soon. We wish only the best for your home, and we are still here to fix any issues if you allow.

• 1 out of 5Scotty Kern7 years ago

  I had an appointment today from 8am to 11am. No call and a no show from the company so I called at 11:15am just to see if they were running late. They said someone would call soon. At 1PM I called again and asked what was going on. They …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Scotty, we apologize that we were not able to help you. This is not our desired end result. We have addresses the issues you raised, and we intend to not let this happen again. We appreciate your feedback and please let us know if we can try and make it up to you.

• 1 out of 5Thomas Short7 years ago

  Completely a fake location. I'm not sure this company even has an office. Beware!

  Reply from the business

  Yes this location is for local mail only. If you need to meet us in person we have a 4,000 sf office on SR 37 and 63rd. There isn't such thing as a "fake" location. It simply an office our sales staff receives mail for direct mail and marketing responses.

• 1 out of 5Steven Pollack8 years ago

  I had storm damage about six months ago. I was unfortunate in that I chose to work with Stay Dry. They talked a good story but they don't deliver. They make promises but don't follow through. Just the latest in a long string of disappointment with them - They told me 4 weeks ago that the job would be done - completely finished in 2-3 weeks. I waited 3 weeks and one day to call since I had heard nothing since they made that firm commitment to me. When they called me back a day later it was to tell me that it would be one more week to get a drawing of the final repair and then another EIGHT WEEKS to wait for materials. VERY BAD PERFORMER. Don't make the mistake I made. Who knows if they will ever finish the work.

• 1 out of 5Kurtis Plohr9 years ago

  Took more than a week to respond to a request for a quote. Finally got someone out to look at the roof in question, the guy spent all of 4 minutes looking around, failed to provide me with a quote at that time, said he would email me with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  If you need any additional information please pick up the phone. We will be happy to talk with you. We apologize if your quote wasn't as timely as you were expecting, but it doesn't deserve a 1 star nor is it right leaving 1 star with someone you've never done business with. It seems you have something else on your mind. Please call if you have further questions.

• gutters18
• gutter replacement7
• insurance claim assistance7
• roofing crew5
• siding replacement3
• helpful team3
• hail damage repair3
• thorough checks2
• polite crews2
• soffit repair2

14 more of the 79 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Seidat-Abby Sonekan2 months ago

  I am not sure if I am leaving a review for the right Stay Dry Roofing but Brent Came out to my house in Columbus, at Woodland Park Shellbark Rd. They checked my roofing for free and I cannot thank them enough. You guys are Angels!!!!

• 5 out of 5Jimmy Carlucci7 months ago

  Stay Dry went above and beyond! They initially inspected then replaced my roof after a hail storm. They worked with my homeowner's insurance for a no hassle experience. Then, several years later, I needed gutter/soffit repair that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jimmy, thank you so much for the kind words and for trusting Stay Dry with your roof and later gutter and soffit repairs. We’re glad we could make the insurance process easy and help with the later repair at no cost. Your loyalty means a lot to our whole team and we look forward to helping you anytime. Thank You!

• 5 out of 5Luke Mason auto8 months ago

  Amazing experience all around! Everything worked as expected.

  Reply from the business

  Thank you so much for your wonderful feedback, Luke! We're thrilled to hear you had an amazing experience and that everything met your expectations. It means a lot to us! We look forward to serving you again in the future. Thank You!

• 5 out of 5Grace Lucas9 months ago

  Had a hole in our roof that needed fixed and we where able to get it done quickly for a good price

  Reply from the business

  Thank you for the kind review, Grace. We are glad to have been able to help!

• 5 out of 5Stout Family10 months ago

  Best contractor experience Kevin excellently made sure every item was delivered. And the crews did a great job and left our yard in excellent shape

  Reply from the business

  Thank you so much for your wonderful review! We're thrilled to hear that Kevin and the crew met your expectations and left your yard in excellent shape. Your satisfaction is our top priority, and we're grateful for your trust in us. We look forward to working with you again in the future! Thank You!

• 5 out of 5omar abdulsalama year ago

  Call for repair and came in right away to fix the issue. Highly recommended and great welcoming costumer service.

  Reply from the business

  Thank you Omar! We appreciate the opportunity to help.

• 5 out of 5Amya year ago

  Bill was wonderful. Took time to explain what was going on with my roof and how they could help. No trying to upsell and actually got in the attic/on the roof to give me the full scope of the problem. Call them. Ask for Bill Roberts. Ten stars.

  Reply from the business

  Thank you so much Amy. We try to treat every home as if it were our own! Thank you for your trust.

• 5 out of 5Katherine Dickey3 years ago

  I hired Stay Dry Roofing for roof installation and gutter installation in April. I had sourced a handful of quotes for the project and Stay Dry offered the most competitive pricing. They were also able to schedule the project within one-two weeks of the estimate. For the duration of the project I worked with Jeremy, Andrew and Edgar. All three were professional, responsive and candid. My home had a metal roof that had been improperly installed and was in need of a tear-off and replacement. Similarly, the gutters were in bad shape and needed to be replaced. I opted for asphalt shingles and a covered gutter system. The roof was replaced in a day. The crew was phenomenal! They did a job excellent cleaning up—not a single nail was left behind. The gutters took a little longer. They were waiting on materials to ship. There was a miscommunication with scheduling but the situation was rectified quickly and professionally. Installation was completed in a day. The crew had to come back a few days later to install the gutter guards as they were out of stock when the other materials came in. The finished product is phenomenal. Overall, I am very happy with the quality of work provided by Stay Dry Roofing and their crews. I highly recommend their services.

  Reply from the business

  Katherine, we are so pumped that we were able to do a great job for you. We appreciate the opportunity and strive for this result on each job.

• 5 out of 5Julia Burton3 years ago

  Used you a few years back did roof gutters down spouts and window wrap. I had to call you back once did a great job responded quickly finished on time it's was also in February you worked with ins co. I never had a problem with them

  Reply from the business

  Julia, we really appreciate your feedback. Thank you for the opportunity to complete the work on your home!

• 5 out of 5Stephanie Summerlin4 years ago

  We recently had the roof on our home in Indpls. replaced. As many have mentioned, Josh is a pleasure to work with. He and his roofing crew were always on time (to the minute – 8:00 am) and delivered on every thing that was promised in the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We will leet Josh know that your roof replacement here in Indianapolis was a pleasure. Thanks Steph!

• 4 out of 5Whitney ChildressEdited 4 years ago

  This is an updated review: It took a while to get here but our project was completed the way it was originally described to me. Staffing changes and some communication issues had our very simple gutter repair fall through the cracks. I'm very appreciative that Dan reached out and spent time listening to my frustrations and then quickly resolved the issues I had with the service we had received. I definitely felt like I had stepped into another situation where we had hired a company that was just going to take our money and not care about the quality of the work completed (I have a long list at this point in homeownership . . . ) However, Dan spoke to this exact problem with the industry and talked about making sure that Stay Dry Roofing was true to their word when working with customers. I feel comfortable recommending them to others, and I'm happy with the work that was completed on our home.

  Reply from the business

  Thank you for the follow up review, Whitney! We take pride in doing what's right for the customer and extremely appreciative to Dan for doing that for you.

• 5 out of 5Loretta Robinson4 years ago

  " Very professional and quality work. Thanks to Kevin and the roofing team.

  Reply from the business

  Thank you Loretta, we appreciate your business!

• 5 out of 5Keone Aganon4 years ago

  To make a long story short, there was severe hail damage near 46256 in Indianapolis. We hunkered down in our house knowing we would need to replace the roof and insurance would hopefully cover it. Stay Dry Roofing had the best roofing estimate and price (we got quotes from two other companies) and was able to replace our roof 2.5 days after I got back in touch with Stay Dry.

  Reply from the business

  No match for Stay Dry Roofing in Indy. Thanks for the review Keone.

• 5 out of 5Emma Laughlin4 years ago

  Kevin did a phenomenal job with our roof. Gutters. Siding. Roof. Whole thing looks great.

  Reply from the business

  Thanks for the review Emma!

• Licensed

  “…experienced, licensed and insured The trusted Downtown…”

• Warranty offered

  “…depend on us and our 100% customer satisfaction guarantee. Commercial Roofing ASK AI Why Is…”

• Financing available

  “…Top 1% Best Warranties & Financing Options BBB A+ Rated, over 600 Google Reviews…”

• Family owned

  “…Downtown Indianapolis Roofing Company Family owned and operated, Stay Dry Roofing can…”

Their site also states: insured.