Springtree Restoration - Allen, TX

All 6 of the one and two-star reviews we hold for Springtree Restoration - Allen, TX, most recent first.

• 2 out of 5Mason PeltEdited a day ago

  Edit: Apparently this company gets rid of negative reviews by simply claiming they don't know the reviewer. Probably good to know before you trust their Google reviews.

  Reply from the business

  After reviewing our records, we are unable to find any indication that we have provided services to you. We strive to ensure that reviews reflect genuine customer experiences with our company. If there is any confusion or if you believe this review was posted in error, please contact us directly at 972-332-4143 so we can clarify and address any concerns.

• 1 out of 5Keith Williams7 months ago

  AJ and his team over promise and under perform. There was always an excuse for why things go wrong its always someone else's fault. I heard every excuse from this team. They have no concept of accountability. At the end of the day I would …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Williams, I do not know who you are, and neither I nor my team have ever had contact with you. This feedback does not align with the experience of the thousands of customers for whom we have successfully completed projects. We take feedback seriously; however, we have no record of you as a past or present customer of our company. Because of that, we’re unable to identify any project or circumstances being referenced. Springtree Restoration operates on written scopes of work, documented timelines, and clear accountability with our clients and their insurance carriers. When issues arise—as they often do on complex construction and restoration projects—we address them directly, transparently, and in writing. If you believe you were associated with a project we were involved in, I encourage you to contact me directly so we can review the details. I can be reached on my cell at 940-727-9512. To future customers: we encourage you to review feedback from verified clients and speak with us directly about our process, experience, and track record before forming conclusions. — AJ Huckaby Owner, Springtree Restoration

• 1 out of 5mason hanes11 months ago

  AJ/SpringTree restoration was asked to look at repairing a leak in our roof. After they “patched” the roof they sent us a bill for $5,000. They ruined our chances of getting our insurance claim and we had to pay for all of the damage out of pocket. AJ then hounded us for months demanding that we pay this bill even though the leak was never repaired and it continued to leak for months and we had to get a different company to come out and redo their work after springtree could not stop the leak. They then threatened to send debt collectors on us and put a Lein on us. I highly highly recommend to go with anyone else.

  Reply from the business

  Mason, I appreciate the opportunity to clarify the record for anyone reading this review. Springtree Restoration was contacted in March by Josh Knight of Knight Homes & Construction, the general contractor you hired, after a significant windstorm severely damaged your roof in McKinney, TX. We were referred by a mutual supplier and responded immediately to provide emergency temporary dry-in services to protect the building before another major storm hit. When we arrived, the roof had already been open for nearly a week and the building interior was saturated with water. We assisted the GC by: Securing a mitigation company to begin drying out the building. Running a full Matterport scan to document damages. Capturing and sharing 1,240 photos of the damage and temporary repairs. Installing a temporary roof dry-in to minimize further loss until the carrier could inspect. It was made clear at the time that these were temporary emergency measures, not a permanent repair. We returned again on April 8th to provide additional temporary dry-in services at the GC’s request. At no time did Springtree have a direct contract with Hanes Ventures, nor were we ever authorized to discuss the claim with State Farm. All communications and direction came through your GC. Despite this, our team provided extensive documentation and immediate emergency support that prevented catastrophic additional damage. When State Farm denied the roof claim, your GC later requested a bid from us to replace the roof, which we promptly provided. However, the project was awarded to another contractor. Even though we were told insurance had covered temporary repairs and mitigation, we were not reimbursed for 111 days for the $4,278.90 in costs incurred. Payment was only made after we were forced to send notice that the account could move to collections. Unfortunately, our team then received vulgar and harassing emails from your company’s ownership, despite the fact that we acted in good faith, pe

• 1 out of 5Richard Butzke11 months ago

  Company did not accomplish work and owner cancelled the contract. The owner was not able to accomplish repairs for fire damage because he lacks the ability and lied with intent to fraudulently charge the customer work that was not approved by me or insurance adjuster. The better business bureau should record this statement to inform all customers of your actions. In addition, software forced me to provide a rating before message could returned. My rating of you and your company is lower than one star.

  Reply from the business

  Richard, we’re sorry to hear about your frustrations, but the information in your review is not accurate. Our team mobilized immediately after your call, arriving the next morning with mitigation crews, a contents team, and temporary power arrangements so work could begin right away. The difficulties on this project arose when the insurance adjuster issued an inadequate estimate and interfered with the process by halting work and introducing her own contractors. We provided a detailed, code-compliant estimate to ensure your home could be properly restored. Unfortunately, when asked to complete the work to a lower standard, we could not proceed in good conscience knowing it would leave your home improperly repaired and expose everyone to unnecessary risk. At no point did we misrepresent our services or attempt to charge for work not approved. In fact, much of our proposed scope was later approved, though you ultimately chose to proceed with the adjuster’s recommended contractor. Springtree Restoration stands by our commitment to integrity, quality, and compliance with restoration standards, and we regret that we were unable to complete your project under the circumstances.

• 2 out of 5Stangster22 5.05 years ago

  The work that was done done on my roof was nice and they did help me with the insurance claim. Just was too long to get this done. We started the claim in April/May. Just finished the whole process a month ago. The claim was a large claim due to the fact that they got the house siding covered as well. My big problem was that they back out on an agreement that was signed by the both of due to the cost being to high for the company to get the siding part of it done. Allstate gave out $12460 for the home siding I was Made to believe that if the cost was higher that they could just go back to the insurance and ask for the difference. After all they are the pros right? Anyway I had to go find a company myself and the difference was only $540 which I had to pay out of pocket. No biggie the siding that was done looks great. I also had to send all the info to on the siding to the insurance after it was done just to get the remainder of my money. Anyways roof was done looks nice just was a big headache. Too many people to deal with also. Had a few misunderstandings which didn’t help the process go faster.

  Reply from the business

  Hi Joe, thank you for taking the time to share your feedback through the link we provided you yesterday. We are always looking for good honest feedback so that we may continue improving our services. I would like to take a moment to clarify a few things. If you recall you originally filed your claim with Allstate in Mid to late February, in which Allstate only approved a few minor interior repairs that was below your deductible. You contacted us on March 19th, 2020. When we came out to survey your project, we noted sever hail damage to your property that had not been covered by Allstate. Our team immediately began the process of documenting the damages and devolved a 18-page report that included supporting photo, Building Code documentation and a detail estimate to rebuild your roofing system, guttering and metal roof structures. This report was submitted to Allstate at your request. Our efforts ultimately resulted in a full replacement of all the items initially requested in our report. This process took approximately 30 days and required daily follow up calls, emails, multiple estimate revisions and visits to your home to obtain documentation/photos requested by Allstate. Allstate was not willing to come back out to survey your home due to COVID and solely relied on our documentation. We started your project on April 29th and within a few weeks we completed your roofing system, metal roofs, guttering, and window repairs. In addition, we upgraded your roofing system, gutters and painted the metal panels on your patio cover at no additional cost to you. Towards the end of this project it was brought to our attention that damages to your vinyl siding may have been caused by the same storm event that caused damage to the other building materials on your home. We again started the process of providing extensive documentation and estimates to replace your siding for $13,835.70. Despite our efforts over a 3-week period, Allstate would only approve $12,097.95 to replace

• 2 out of 5Barbara Brooks7 years ago

  Jason and his crew were great and the outside roof work was perfect. Unfortunately, we were not happy with the ceiling touchup paint job and will have to hire someone else. We were told upfront that the white would not match exactly, however the color turned out gray, not white. We have had ceiling touchups done by two other contractors in the past and they were able to match the white. The first time Springtree painted, they used a yellow color which had to be repainted. I asked them to come back and we now have gray. Again...great contractors but the painting was a disappointment.

  Reply from the business

  Thank you for taking the time to share your experience. I had an opportunity to review the project documents and photos. I also discussed the project with Jason concerning the interior painting. My understanding, it that this portion of the project was an attempt to hide or cover up a spot on your living room ceiling. He explained that he too was disappointed in the outcome, however he also explained that he did his best to set the expectation that attempting to color match the white popcorn ceiling texture was going to be a very difficult venture and that painting the entire ceiling would provide the best results. He also explained that you chose to proceed with the touch rather than incurring the additional cost to paint the entire ceiling. It's been my experience that when trying to patch or touch up paint a small area on a surface is rarely done successfully. In fact, it is always recommend to paint the entire surface to ensure the best finish product. This is especially true when dealing with a popcorn textured ceiling. If the area had been recently painted and the exact paint used was available for the touch up, we would have had a better chance for success. We strive to ensure every customer has a positive experience and walks away feeling good about their project. Given the opportunity, we would like to come back out and paint the entire ceiling at no additional cost to you. I will follow up soon to see about coming back out to make things right. We truly appreciate your business! AJ Huckaby

• cost14
• hail damage repair6
• free inspection5
• siding replacement2
• helpful consultant2
• no pressure sales2
• damage assessment2
• dependable staff2
• job monitoring2
• project completion2

14 more of the 149 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Crystal Roark3 days ago

  Jase has been the absolute best to work with. Him and his crew have been great to work to work with. They have replaced all the metal roofing, siding, and trim. Our house has more than one type of roofing as well as more than one type of siding. Jace has worked with us through the whole process. From dealing with the insurance company to the day they completed the job. There has been a lot of things that happened beyond mine and husband's control. We had to make a lot of changes as we went along. Jace, AJ, Jay, and the whole crew have been so helpful, flexible, and patient with all the changes we have had to keep making. I am finally loving my home. The outside of my home is beautiful and we have had so many compliments. We still have more work and as soon as the insurance aproves it I'll be getting ahold of Jace. I will definitely be referring Springtree to anyone that needs a great roofing and restoration company.

• 5 out of 5Wayne Sharp3 months ago

  Big shout out to Springtree roofing for the help and support of our roofing needs. They have a fantastic team and very knowledgeable and professional. Many thanks to Jase Adams for taking great care of us.

  Reply from the business

  Thank you, Wayne! We truly appreciate your kind words and are glad the Springtree team could help with your roofing needs. Jase and the crew take great pride in providing knowledgeable, professional service and making sure customers feel supported throughout the process. We’re grateful for your trust and look forward to being here whenever you need us again.

• 5 out of 5Randall Jenkins3 months ago

  You can’t get a better team of professionals when you hired Jay and his crew at Springtree Restoration. We hired Jay to correct all the mistakes our builder did to our metal roof. We’ve only experienced professional, courteous and always on time team.

  Reply from the business

  Thank you so much for your kind words! We’re honored you trusted Jay and the Springtree team to take care of your roof and correct those issues. Providing dependable, professional service and showing up on time is something we take seriously, and we’re glad that came through in your experience. We truly appreciate your feedback and are always here if you need anything in the future.

• 5 out of 5jraulmorales095 months ago

  I sincerely appreciate Jacob Munoz, because unlike so many others out there, he doesn’t talk at you or down to you for not knowing. He will work with you and keep it real. In a time when customer service seems to be a lost art, it’s nice to talk to people who remember to be understanding.

  Reply from the business

  Thank you so much for sharing your experience! Jacob believes in having real conversations and making sure people feel comfortable and informed, never talked down to. We know not everyone deals with roofing or restoration every day, and you deserve clear, honest communication. We truly appreciate your trust and are grateful you took the time to share this.

• 5 out of 5Amy Spivey7 months ago

  Jodie came out and checked my roof and is the most honest human on earth! So appreciative of her expertise and advice and how great Springtree Restoration is!! Thank you so much! Could not recommend you more!!

  Reply from the business

  Thank you, Amy! We truly appreciate your kind words and are so glad Jodie was able to help. She really does care about giving honest advice and making sure people feel comfortable and informed, so this means a lot to us. Thanks again for trusting Springtree Restoration and for the amazing recommendation. We’re always here if you need anything down the road.

• 5 out of 5Sarah Cobb8 months ago

  Aj, Roy and their team at Springtree Restoration provided top notch service. We had thorough communication throughout the process. They used top materials for our roof, gutters, window and exterior paint and we are extremely happy with the outcome of all our hail damage repair. Thank you so much! We recommend them to everyone we know!

  Reply from the business

  Thank you, Sarah! We’re so glad to hear that AJ, Roy, and the Springtree team delivered the level of service and communication you deserved throughout your project. Using quality materials and ensuring every detail is handled properly is a top priority for us, and it’s wonderful to know you’re happy with the results of your hail damage repairs. We truly appreciate your recommendation and are always here if you need anything in the future.

• 5 out of 5Nathan Austin8 months ago

  Jase and AJ were easy to work with and did a great job with my roof! I would definitely use Springtree again and recommend them to others.

  Reply from the business

  Thank you, Nathan! We’re glad to hear Jase and AJ made the process easy and that you’re pleased with the results. Delivering quality work at a fair price is always our goal, and we truly appreciate your recommendation. We’ll be here whenever you need us again.

• 5 out of 5Syreeta Palacios9 months ago

  Jase came to survey our roof after the storms. He let us know there wasn’t any damage, and no work was needed at that time. I really appreciate his honesty and wasn’t trying to push us to do unnecessary work. We’ll definitely call him out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Syreeta! We’re glad Jase was able to give you a clear and honest assessment after the storms. Providing straightforward information and only recommending work when it’s truly needed is something we take seriously. We appreciate your trust and will be here anytime you need us in the future.

• 5 out of 5Chuck AshtonEdited 9 months ago

  The construction managers and employees for Springtree are awesome. They monitored the entire job and all the subcontractors that worked on the project. Their attention to detail is far superior to any other contractors that I’ve ever used. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Chuck! We truly appreciate your continued trust in Springtree. It’s wonderful to hear how well the team’s attention to detail, communication, and project oversight stood out during your earlier work—and we’re just as glad to know your recent repair was handled smoothly. Delivering consistent, quality service is something we take great pride in, and your kind words mean a lot to our entire team. We’re honored to be the company you choose for your home and are always here when you need us.

• 5 out of 5Chris Richards9 months ago

  Amazing customer service. We got hit with some super bad hail and Jase came out and did a Free inspection the day after. Real straight shooter and all around nice guy. I will definitely be using them in the future for my roofing and repair needs

  Reply from the business

  Thank you, Chris! We’re glad Jase could respond so quickly and provide the honest, straightforward service you deserve. Our team takes pride in being there when storms hit and helping homeowners understand their next steps clearly. We truly appreciate your kind words and look forward to assisting with any future roofing or repair needs.

• 5 out of 5Matthew YoungEdited 9 months ago

  Worked with numerous individuals at Springtree for a multi-phased repairs and improvements. It was a great experience and all my expectations were met or exceeded. I appreciate the solid project coordination from the office to the workmanship and attention to detail inside the home. LATE 2025 UPDATE: a mishap with a tree trimming company happened. In less than a few days, I was taken care of 100% again. Greatly appreciate Jase being proactive and getting ahead of a few heavy rain days.

  Reply from the business

  Thanks for the stellar review, Matthew.

• 5 out of 5Jill Sweeny10 months ago

  Working with Jay and Springtree Restoration is always a pleasure. Jay is professional, responsive, timely, fair and transparent. He and his crew do incredible, high-quality metalwork, and no job is too large or small; each are completed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Jill! We truly appreciate your thoughtful words and continued trust in Jay and the Springtree team. It’s wonderful to hear that our commitment to quality, reliability, and attention to detail shines through in every project. We’re proud to provide dependable service you can count on and are grateful to be your go-to team for metal roofing and chimney work. We look forward to working with you again!

• 5 out of 5Cindy Cymerman10 months ago

  Working with Jacob Munoz has been an incredible experience. From day one, he has been there for us—always patient, professional, and extremely knowledgeable. Jacob consistently goes above and beyond to make sure everything is handled …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Cindy! We’re thrilled to hear how positive your experience has been with Jacob. His professionalism, knowledge, and dedication are exactly what we strive to bring to every project, and it’s wonderful to know his efforts made such a difference for you. We truly value your trust and kind words, and we’re excited to continue working with you in the future. Recommendations like yours mean the world to us, and we’ll keep working hard to deliver the dependable service you deserve.

• 5 out of 5Jony Cymerman10 months ago

  Shortly after our house flooded, Jacob Munoz from Springtree Restoration showed up that same night. From the very first moment, he laid out a clear plan and brought in an entire team to dry, restore, and rebuild our home. The communication throughout the process was incredible, the entire team was professional, and the results were absolutely amazing. We couldn’t be more grateful for their work and highly recommend Springtree Restoration to anyone in need of restoration or rebuilding services.

  Reply from the business

  Thank you, Jony! We’re so glad Jacob and the Springtree team could be there for you right away after such a difficult experience. From clear communication to restoring and rebuilding, it means a lot to know our efforts made a positive impact for your family. We’re grateful for your trust and kind words, and we’re always here if you need us again in the future.

Behind the scenes of a Summer Heat Defense Package install. 🎥 This attic went from a heat trap to properly insulated and radiant barrier protected in one visit. Less strain on the AC. A more comfortable upstairs. Real results. See if your home qualifies: http://resources.springtreetx.com/spring-summer-offers #RoofCare #HomeMaintenance #NorthTexasHomes #SpringtreeRestoration #HomeRemodeling2 days ago

• Licensed

  “…Satisfaction Springtree Restoration is licensed through the Roofing Contractors…”

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  “…of RCAT, but also NTRCA We are fully insured with both Liability Coverage and…”

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• Financing available

  “…Excellence & Award‑Winning Quality Financing Options & Dedicated Customer Care Based…”