Roofing contractor
Russell Exterior
4514 S 16th St, Fort Smith, AR 72901
- Google average
- 5.0
- Ratings counted
- 119
- One and two star
- 0 of 119(0%)
- Arkansas median
- 2.6%
The first three are Google’s own figures for Russell Exterior, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Arkansas roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 116 | 97% | |
|---|---|---|---|
| 4 | 2 | 2% | |
| 3 | 1 | 1% | |
| 2 | 0 | 0% | |
| 1 | 0 | 0% |
Lower than most — the typical roofer in Arkansas sits at 2.6%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
We hold no one or two-star review text for Russell Exterior. That is not the same as there being none — it means our capture did not reach any. The rating breakdown above is Google’s own count and is the number to go on.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- roofing48
- insurance assistance23
- roof replacement16
- efficient crew7
- quick response7
- personable staff6
- siding repair6
- hail damage repair5
- gutter repairs4
- easy claims process2
Other reviews we hold
14 more of the 107 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Taylor Nickens2 days ago
After talking with many other roofing companies, we decided to go with Russell Exterior and would do it again without hesitation! They are very good at communication, very knowledgeable, very upfront, and honestly treat you like they’ve known you forever. Other companies would come by and wanted to rush everything. They’d barely even take a look at our property before trying to get us to sign something for them. One “local” company refused to even give us an estimate until we signed with them (also telling us we wouldn’t be able to afford any upgrades to our roof). Forrest with Russell Exterior was the complete opposite. He answered any questions we had, walked the roof and took pictures then talked us through what he seen on the pictures, talked us through our options to upgrade and what the benefits would be, it was hands down the best experience. One upgrade discussed was removing our turbines and installing a ridge vent. We ended up going with his recommendation and we’ve already noticed a huge difference since doing this upgrade. Our house maintains the inside temperature so much better than before. Highly recommend this company for any service they are able to provide!! We will definitely be using them again when we are ready to gutter the house!
Reply from the business
Thank you for the great review Taylor! We appreciate you trusting us to take care of your roof!
- 5 out of 5Kyle Hale4 weeks ago
They did great work! Fast, friendly, and reliable. Thanks!
- 5 out of 5D Williamsa month ago
We had a great experience with Russell Exterior. The bid was transparent and fair, the materials used are of exceptional quality, and the workmanship upgraded our exterior. The guys who came out to do the measurements and give us a bid were …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your feedback and the five star review! We are so glad to hear that you were happy with your project!
- 5 out of 5Dr. Brian D. Shepparda month ago
We cannot recommend Forrest Been, Project Manager for Russell Exterior, highly enough. …
Google cut this review short. The full text is on their Google profile.
- 5 out of 5John Burrowsa month ago
Harvey and his crew did a excellent job installing steel siding and gutters on my house. I would recommend Russel Exterior for anyone that needs siding, roofing, or gutters.
- 5 out of 5Adama month ago
Forrest made the process super easy and the guys did quality work. Really happy with the finished product.
- 5 out of 5Matt P2 months ago
Love my new picture window. Forest showed up when he said he would and got back to me with a fair price and a window option just like I asked for. The installation was quick looks great.
Reply from the business
We are so glad you are happy with your window!
- 5 out of 5Jeff Sutton3 months ago
Forrest Been and Russell exteriors recently completed a repair project for me. I’m extremely happy with the results and would recommend them and Forrest for any siding and gutter needs. The repair was done promptly and with high quality workmanship.
Reply from the business
Thank you for the kind words and the 5-star review, Jeff!
- 4 out of 5John4 months ago
Worked with Forrest on roof replacement, overall experience was positive.
Reply from the business
Thanks for the review, John!
- 5 out of 5Dillon Pfeifer4 months ago
I would like to begin by expressing my sincere appreciation for Forrest, who was extremely helpful throughout the entire process. He demonstrated a high level of professionalism and expertise, and I would confidently recommend him to anyone. Whenever I had questions, he responded promptly and consistently followed up in a timely manner. He also worked closely with us to ensure we selected the best options for our siding and windows. Additionally, I would like to commend Harvey and his crew for their outstanding work. They completed our siding project efficiently and with great attention to detail. The team maintained a clean work environment, thoroughly cleaning up after the job was completed, and conducted themselves in a courteous and professional manner. Overall, I highly recommend both Forrest and Harvey, along with their team, to anyone in need of siding or roofing services.
Reply from the business
Thank you for the review Dillon. We really appreciate you giving us the opportunity to work on your project.
- 5 out of 5Andy Green4 months ago
Russell Exterior's has done multiple projects at our house. Chimney repair, gutters, window renovation, and a new roof. Nothing but a great experience each time. Highly reccomend this team.
Reply from the business
Thank you Andy for the repeat business! We appreciate you.
- 5 out of 5Brittney DuPree4 months ago
We had our roof redone by Russell Exterior and I cannot say enough good things about them! From start to finish, the entire process was smooth, professional, and stress-free. Britt & Forest was incredibly friendly, showed up on time, and worked efficiently while still paying attention to every detail. The quality of their work is outstanding — our roof looks amazing and you can tell they truly care about doing the job right. They kept everything clean throughout the project and made sure we were happy every step of the way. It’s hard to find companies these days that are this reliable and honest. If you’re looking for a roofing company that delivers excellent workmanship, great communication, and top-notch customer service, I highly recommend Russell Exterior. We are beyond happy with the results!
Reply from the business
Thank you so much for the review Brittney! We appreciate you.
- 5 out of 5Kim Shibley5 months ago
Forrest Been has been the best experience for me with getting gutters installed. Fast, friendly and great work! …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you Kim for the review! We appreciate you choosing us for your gutter project.
- 5 out of 5Richard Saugey6 months ago
Forrest went above and beyond to give the best estimate. He is very professional and took the time to explain every step that needed to be taken in adding a new roof. He even took time to explain the differences in the process of roofing plus the difference in the quality of materials and why it matters. If your needing a roof He would be the one that I would highly recommend.
Reply from the business
Thank you Richard for the review! We appreciate you choosing us for your roofing project.
What Russell Exterior says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Free estimates
“…ARCHITECTURAL PRECISION Our Services Free Consultation We deliver elite exterior remodeling…”
Financing available
“…FINANCING Flexible financing options and insurance-first payment plans…”
Other roofers in Fort Smith
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Foster Roofingclean up, insurance assistance, easy process4.9382 ratings1.0% one and two star(479) 308-0413 | 4.9 | 382 | 1.0%4 of 382 | (479) 308-0413 |
| PG Roofing & Constructiongutter replacement, professional crew, courteous crew4.7126 ratings7.1% one and two star(479) 221-1211 | 4.7 | 126 | 7.1%9 of 126 | (479) 221-1211 |
| Roofing Forceinsurance claims, work quality, new roof5.0110 ratings0.9% one and two star(479) 437-0171 | 5.0 | 110 | 0.9%1 of 110 | (479) 437-0171 |
| Outfitter Roofing & Constructioncleanup, new gutters, polite staff4.780 ratings7.5% one and two star(479) 459-0154 | 4.7 | 80 | 7.5%6 of 80 | (479) 459-0154 |
| HomePro Roofinginsurance liaison, insurance claims, restoration4.868 ratings4.4% one and two star(877) 558-4377 | 4.8 | 68 | 4.4%3 of 68 | (877) 558-4377 |
| David's Roofinginspection, color selection, courteous staff5.060 ratings0% one and two star(479) 341-1211 | 5.0 | 60 | 0%0 of 60 | (479) 341-1211 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 119 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 119, of which 107 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.