Rooftop Designs

8 of the 12 one and two-star reviews we hold, most recent first.

• 1 out of 5C BEdited 2 months ago

  Update. So, the roof has continued to leak. We're replacing the drywall and guess what we found - a giant hole. I specifically asked for your company to check this area for a hole since this is where the leak was. You said there was nothing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  For clarity, you did not purchase a roof from this Maryland location. The project you reference was performed by Rooftop Designs Tri-State in New Jersey, a separate company with separate management, employees, sales representatives, and installers. It also appears similar complaints were previously posted against our Illinois location, which likewise had no involvement in your project. Your concerns were addressed years ago, and an independent third-party inspection was performed at that time. The findings concluded that the reported water intrusion was related to the siding/exterior wall area and not a defect in the roofing system. Several years have passed since the original installation, and many of the individuals involved are no longer affiliated with that company. To the extent communications were directed to former managers or employees, that may explain why responses were not received. While we understand your frustration, this review concerns a project performed by a different company and does not reflect any experience with the Maryland location where it has been posted.

• 1 out of 5Lins Akins7 months ago

  WARNING – DO NOT TRUST ROOFTOP DESIGN ⚠️ This is one of the most unprofessional and misleading companies I have ever dealt with. They will say whatever you want to hear just to get your business, then completely fail to deliver. They will ask you to sign and promise that the contract will be sent to your email, but you are not given the opportunity to review the contract before signing. This tactic leaves you committed without knowing what you are actually agreeing to. They verbally promised to replace my windows before Thanksgiving, but instead went silent and only contacted me two days before Christmas. I called repeatedly with no response, no updates, and no accountability. This is unacceptable. The delay caused serious inconvenience. I needed the windows installed for the cold season and had already made plans to host extended family based on the timeline they guaranteed. Because of their broken promises, my plans were disrupted and I was left stressed and frustrated. Their verbal promises mean nothing. This company shows a complete lack of integrity, transparency, and professionalism. I strongly warn others to e careful doing business with them.

  Reply from the business

  Linda, This review leaves out important facts. You signed both a handwritten and electronic contract that outlined a 4–8 week installation timeframe and clearly stated that verbal promises are not binding. There was no guaranteed Thanksgiving installation date. We contacted you within the contract window, including before Christmas, and were ready to proceed. The project did not move forward because you chose not to proceed unless additional pricing concessions were made. Statements made publicly that contradict the written record do not change the facts. Because this matter is now in formal dispute, we won’t address further details here

• 1 out of 5Clay Sweeta year ago

  Would not recommend - guy tried to quote me a 10,322 roof replacement for a town home when he didn’t even go up on the roof to inspect it or measure it. He said if I scheduled in the next two weeks he would apply a $2,364 discount making …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Clay, We appreciate you sharing your experience and want to clarify a few points. Physically accessing the roof is not always required to generate an accurate estimate. Industry-standard measurement technology, such as EagleView and Roofr, is widely used across the roofing industry to capture precise dimensions, pitch, and layout. We operate in nine states and use this technology daily to accurately scope and sell roof replacements without the need to climb the roof during an initial visit. In many cases, climbing a roof beforehand introduces unnecessary risk when modern tools allow accurate measurements to be obtained safely. Pricing is based on scope, materials, warranties, and long-term performance. National cost-vs-value data — which is compiled using building permit data and completed projects — typically reflects pricing well above our own for comparable roof replacements. If you received quotes significantly lower than ours, we encourage homeowners to closely review differences in materials, scope, and warranty coverage when comparing proposals. If our approach or pricing was not the right fit for you, we respect that and appreciate the opportunity to have met with you. We wish you the best with your project

• 1 out of 5dhan gurunga year ago

  If you trust or believe rooftop that mean you are wasting your money

  Reply from the business

  Dhan, We don’t have any record of working with you, and this review does not reference any specific project or experience. If you have a legitimate concern related to work we performed, we encourage you to contact our office directly so we can address it.

• 1 out of 5Rohit Dhodia year ago

  We purchased two doors from Rooftop Design, and sadly, the entire experience has been quite disappointing. Their customer service is severely lacking—we had to call multiple times, but we never received any follow-up. The sales representative measured our doors and gave us a quote, which we initially declined because it was higher than other companies. Eventually, their back office contacted us with a discount. However, when the measurement technician arrived, he informed us that we’d been quoted for a standard sliding door, even though we needed a custom size. He insisted we settle for the standard door, claiming it was only an inch narrower. We sought clarification from the office, but no one ever got back to us. Then, on installation day, we were extremely disappointed to discover that the sliding door was actually 4 inches narrower and 4 inches shorter than expected, completely ruining the beautiful view we once had. To make matters worse, while the install team did an okay job overall, the trim they installed around the door wasn’t even painted. It looks horrible in our newly renovated house, and honestly, it’s been the final straw in a very frustrating process. We tried calling again, and while someone took note of our issue, no one ever called us back. Overall, the lack of communication, poor attention to detail, and unsatisfactory workmanship have left us deeply disappointed.

• 2 out of 5Jesse Poorea year ago

  Rooftop Design replaced our roof and a window for us. The quality of the roof and window is great; however, the communication after the contract signing was poor. The team did not communicate well with us before, during, or after the installation. And I have a lingering follow-up request that's been awaiting action and response for months. Worth 2.5 stars

• 1 out of 5Joseph Frienda year ago

  Customer service after the work is done is horrible not to mention that I have a problem with my new roof. Since Aug 1, it took 3 phone calls, 3 emails, and a text to our original salesperson to get a phone call back (Aug 20). Finally, service is scheduled to come out today (Aug 26) from 8-10am and they reach out 10:15 (likely prompted by a new round of phone call, email, and text I sent) to say they are running late and show up when I'm trying to get out the door for work (which I had taken some time away from to be available for the visit). Unable to schedule another time with me, now I wait for another call back.

  Reply from the business

  We sincerely apologize for the inconvenience and frustration you've experienced with our customer service and the issues with your new roof. This is not the level of service we strive to provide, and we're sorry for the delays in communication and the scheduling challenges you've faced. We understand how important it is to resolve this promptly and will do everything we can to make this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

• 1 out of 5Alberto Gatmaitan2 years ago

  Stay away from these guys. The estimator/product person Will was late for his appointment, never called to say he was going to be 15 minutes late, was very demanding to come inside the house when there’s space outside to conduct business, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We deeply apologize for the negative experience you had with our team. This is not the level of service we strive to provide. Your feedback is important, and we will address these concerns with our staff to prevent this from happening again. Thank you for bringing this to our attention.

• cleanup93
• gutters88
• estimate52
• siding installation21
• window replacement14
• window installation14
• no pressure sales8
• shingle upgrade6
• free gutters5
• plywood replacement4

14 more of the 437 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ray Aa week ago

  They replaced a failing clawfoot tub with a tub/shower and replaced a pedestal sink with a proper vanity and sink. The work was done custom to fit our space. It came out beautifully and everything is fully functional. Everything was completed in a single day.

• 5 out of 5Skylee Sousaa week ago

  Super good!

• 5 out of 5Sharon Robinsona week ago

  First, they were on time. Introduced hisself, told how long it was going to take. Secondly, he showed me what he was going to do and replace. Lastly, he finished within the timeframe, cleaned up his mess and was out of here. Alex Betedere and his team did an outstanding job and take pride in their work. Respectfully, Sharon Robinson

• 5 out of 5michael Iapalucci4 weeks ago

  We had a great experience with Greg Wicklein and Rooftop Designs. We looked at alternative replacement window providers and found the Rooftop Designs windows to be very well made and at a lower price. Overall from the initial presentation …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Lassine “Dougoutigui” Fakoli4 weeks ago

  Excellent, allow me to directly upload events. Thanks

• 5 out of 5B Robinsona month ago

  All staff was on time and very polite.

• 5 out of 5Ronalda month ago

  Roof installation, very successful, crew arrived early on a cloudy day and worked diligently to get the job done. Thorough in disposal of all old shingles and trash and cleaning up our yard and surrounding areas. Even cooperative with delivery trucks that came while work was in progress. Presentation to set up the order was clear and comprehensive. Company accommodated our time window for scheduling the work.

• 5 out of 5tony2 months ago

  I WAS VERY HAPPY WITH THE INSTALLATION. THE GUY WHERE EVERY EXPERIENCE BEFORE I NEW THE WHERE DEMO THE WINDOWS UPSTAIRS AND STARTED INSTALLING THE NEW WINDOWS EACH MAN HAD A JOB AND DID IT WELL WHEN THEY WERE DON THE CLEANED ALL THE …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Rozzy Garner2 months ago

  Roberto Romero and his assistant did a fantastic job installing three window on the second floor of our house. We had used this company before to install windows and doors on the first floor of our house and were so pleased we asked them to install the additional windows .

• 5 out of 5Michelle Rust3 months ago

  Great job and customer service. They were very nice and communicated great, pricing was very fair and windows look amazing. Overall great experience and would definitely recommend!

• 5 out of 5Marian Winkey3 months ago

  I Love this company. From customer service to the design coordinator, to the contractors. They aim to please . I had roof installation and gutters , and window replacement!

• 5 out of 5Stacey Muscarella3 months ago

  The crew arrived and got right to work. 6 hours and I have a new roof! The crew did above and beyond. They were always cleaning up after themselves. You cannot for wrong with Rooftop Designs, I highly recommend this company!!

• 5 out of 5Scott Colman3 months ago

  Looking forward to my new Provia window installation. It was an absolute pleasure working with Greg Wicklein the Project Specialist. He was very knowledgeable of the product and answered everything I asked.

• 5 out of 5Sherman Hardesty4 months ago

  My wife called and made an appointment with the sales specialist Greg Wicklien. He came out and we were interested in windows for the whole house. He went through everything thoroughly with the windows they had to offer and we chose a package that we would like to have and the financing company we were already familiar with. He preceded to order the windows we give him a period in which we could have them put in and they scheduled it. All windows were done in about 4hrs and looked amazing. We were very pleased with how it turned out. Thank you Rooftop Designs for all your service and for a salesperson like Greg who was not pushy to sell but very helpful to work with. Sherman &Teresa

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