Roof Lux

All 4 of the one and two-star reviews we hold for Roof Lux, most recent first.

• 1 out of 5Amber CollierEdited 4 years ago

  *edited to add... The owner of Roof Lux called to fire us after receiving our negative, but 100% honest review stating he was "not going to take our S%*T anymore." Honestly, Roof Lux probably is a stressed out small business due to labor shortages, I get that...but what went on in our case was just absolutely unacceptable and unprofessional. Could I recommend Roof Lux to anyone given our experience? That's a hard "No" ... and after all, that's what a reviews are here for, right? recommend or not? I couldn't & I don't. Unfortunately our experience has been much different than the previous reviews…I’m still holding out hope that Roof Lux will make everything right & that my experience improves and thus my review to a positive one. My husband & I met with a Rep from Roof Lux in Jan 2021, signed the contact and paid our half-down deposit on Feb 6th…bottom line, we are still waiting on our siding… upon signing we were told we would have siding in about 4 weeks, about 4 weeks later we were then given a start date of April 9th, we received a call right around the projected April start date and informed that our siding hadn’t been ordered yet…and that it wouldn’t be here until mid-June. We spoke with our Rep about other options, we spoke with the owners about other options and were assured (it was the beginning of May at this point) that he could get it done & that the siding would be here in 3-4 weeks. We finally received a call that siding was being delivered last Friday (June 4th.) We then received a call that they would plan to start on Wednesday (June 9th) with a subsequent call moving that start date to Thursday (June 10th)…today…and unfortunately we haven’t seen or heard from anyone. We have been working with Roof Lux since February, our check was deposited in February…it’s mid-June and we still have no siding. Times are busy, the construction industry is swamped, parts are hard to get…we get all of that, however this is extreme and due to poor business practices,

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5dennis watson5 years ago

  Did not show up. Twice

  Reply from the business

  Dennis, we did call you to reschedule and did not hear back from you. Unfortunately we are unable to inspect roofs in the rain for safety reasons. If you would have answered your phone or called back we would have been able to get you on the schedule for an appropriate day with weather that would allow us to safely inspect your project. We wish you the best of luck. We discussed this over the phone with you and you did say that you understood.

• 1 out of 5Dallas Hunt5 years ago

  This company begs roofing subcontractor labor for help and then doesn’t pay accordingly. If they don’t make what they want on the project they take it out of laborers pockets. Would not recommend, no honesty or integrity.

  Reply from the business

  Conflict Of Interest. Thank you for taking a moment to review our company. Although this is not the platform that we as a company would choose to discuss this with you, we will oblige you. Your attempts to strong arm us into paying you more than a fair wage will not produce the results you desire. We are publicly asking you to stop calling, texting, and threatening our office staff. Your services are no longer required and we will complete the project without any further assistance from you. We do respectfully wish you the best of luck in the future, wherever that may be.

• 1 out of 5Steve Hofstetter6 years ago

  Had to replace the front roof 3 times after it continued to leak. Had to have inside ceilings replaced after cutting holes in them to find the leaks. Also 2 of 5 awnings they replaced blew off and they would not stand behind their work and replace. Have been ill and still do not have awnings and was left with a mess.

  Reply from the business

  Dear Steve, We apologize for any inconvenience and frustration you have experienced. We are sorry that we could not work out our disagreements and provide a satisfactory solution. We deeply regret any inconvenience caused and understand the impact it has had on you. We genuinely care about our customers and their satisfaction. Please accept our apologies for the inconvenience caused. Best regards, Roof Lux

• roof replacement11
• pricing10
• estimate3
• leaking3
• easy to work with3
• siding replacement2
• responsive staff2
• issue resolution2
• amazing team2
• timely completion2

14 more of the 69 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5kim Larson4 months ago

  Highly recommend Roof Lux for any roofing needs! Darrel and his crew were professional, punctual, and did an incredible job on our full roof installation. The quality of work is top-notch and they left the property spotless. If you want the job done right the first time, give Darrel a call.

  Reply from the business

  Thank you for the five star review! Give us a call in the future with any roofing needs.

• 5 out of 5Bull Toad Vodka11 months ago

  ahead of time, and below budget. awesome service.

  Reply from the business

  Thank you for the 5 star review!

• 5 out of 5Michelle Brake -Hendricksa year ago

  "Roof Lux did an excellent job with everything. The estimate, the explanation of the work, the installation and the clean up after all the work was done." They completed work in a timely matter (quicker then I expected) and resolved any issues within 24 hrs. "Roofing guys were great. Thanks "Roof Lux" for all your hard work!

  Reply from the business

  Thank you for the great review Michelle!

• 5 out of 5Landon Harta year ago

  Roof Lux did a great job! Sarah was quick to respond and made the whole process smooth and hassle-free. The team was professional, on time, and the quality of work was excellent.

  Reply from the business

  Thanks Landon!

• 5 out of 5Krissy Martineza year ago

  Darryl is a great guy

  Reply from the business

  Thank you Krissy! We appreciate you!

• 5 out of 5Braxtona year ago

  I had been told by a different company that I would be fine without tarp until they installed my new shingles only to have water damage after it rained later that week. Justin answered the phone at nearly midnight and came out first thing in the morning to cover the roof and then work out a contract with me. Some of the best customer experience I’ve had. The team came out about a week later and knocked out the work in no time. Extremely satisfied.

  Reply from the business

  Thank you for the 5 star review! We're glad we could help.

• 5 out of 5Gilbert Dawsona year ago

  Great group of people. Nice friendly customer service

  Reply from the business

  Thank you for the five star review Gilbert! We appreciate you as well.

• 5 out of 5Tiffany Garnetta year ago

  They did a perfect job replacing our roof after a hail storm. Would definitely recommend Roof Lux.

  Reply from the business

  Thank you for the five star review Tiffany! We appreciate your business.

• 5 out of 5Carol Deneckea year ago

  Great work, fair prices no bs

  Reply from the business

  Thank you Carol. Much appreciated.

• 5 out of 5Donna Mehrlea year ago

  Roof Lux put a new roof on our house after a tornado. Their work was excellent, and their approach professional. The person who worked with us was concerned that our needs were met—and he helped me get the right color for our house. I recommend this company.

  Reply from the business

  Thank you for the five star review Donna! Call any time.

• 5 out of 5Zane Buncha year ago

  These guys are awesome

  Reply from the business

  Thanks Zane!

• 5 out of 5Lizzee Steena year ago

  Darryll and Justin went above and beyond to ensure we were satisfied with our roofing project. They were always available to answer our questions and kept us informed throughout the entire process. We were particularly impressed with their professionalism and friendly demeanor. We would definitely use their services again in the future.

  Reply from the business

  Thank you for taking a moment for a review Lizzie. You rock.

• 5 out of 5Cora Bella year ago

  Very good service! They really do care about you as a person, rather than just making it about taking your money. They worked effectively and efficiently.

  Reply from the business

  Thank you for the review Cora! We appreciate you.

• 5 out of 5Jessica Boystera year ago

  Friendly, professional, knowledgeable. They even dealt with the insurance company for us.

  Reply from the business

  Thank you Jessica! Be sure to let us know if you need anything.

Protect your home with professional roof installation services from Roof Lux. We proudly provide expert roof installation services in Gravois Mills, MO, helping homeowners enhance property protection, durability, and curb appeal with reliable roofing solutions. Our experienced team focuses on precise installation, quality materials, and skilled craftsmanship to deliver a strong, long-lasting roof built to withstand the elements. If you're searching for professional roof installation services in Gravois Mills, MO, we're here to provide dependable roofing solutions tailored to your home's needs. Contact Roof Lux today to schedule your roof installation consultation.3 days agoCall now

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