Roof Doctors San Joaquin County

8 of the 10 one and two-star reviews we hold, most recent first.

• 2 out of 5Beverly VaughnEdited 8 months ago

  I am not happy. The repair person had to come out a second time to fix his subpar work. After the recent rain storm, I noticed that the same area has a noticable piece of metal sticking up. I understand that they would try to match the tile on the roof; however, the piece that was supposed to be a close match is not even close, it is pinkish while the existing tile is grayish. The last thing is the clean up. Discarded Tiles was left were ever it fell in the back yard, and while cleaning out the front gutter next the enter door, we found a pieces of tile. The sad thing about roof repair is that you how to trust their word, or get another company to inspect the work. The pictures that they provide in the beginning or clear on what needs to be done however the picture that are provided after the work is done I notice for my job I didn't get all of the repair pictures. When I requested them, I was told that the repair person doesn't take after pictures. Maybe a video cam would be good to give the customer a peace of mind that the work was done.

• 1 out of 5DAVID OBERHOLTZER2 years ago

  I contacted Roof Doctors to see if they would send someone to my house to assess a problem with a skylight (not a leak) It was clear that my initial call went to some kind of call center. All further communication was by email.. After …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  In response to this review from David Oberhholzter ("DO"), we have copied and pasted the entire email communication between DO and Roof Doctors ("RD"): Email from David Oberholztzer ("DO") to Roof Doctors ("RD"): "Reason for Inspection - Sky Light Maintenance" Email from RD to DO: "What type of sky light maintenance are you looking to get done?" Email from DO to RD: "I have 3 fairly large skylights (approximately 4 ft square each). It looks like they each have a mesh screen covering, which I assume is there to diffuse the incoming sunlight. On one of the skylights, it appears that this mesh covering has started to fray around the edges. This has gotten worse over time to the point where the covering is disintegrating and I can see the frayed edges moving in the wind. The skylights are quite high and I am unable to get close enough to get a good look at the situation. I would like to have someone come out to my house to look at the situation and make recommendations as to a solution." Email from RD to DO: "The only thing we would do as far as skylights go is replace the entire skylight or what we call “roof them in”. That would be removing them and putting plywood in its place, then installing new roofing on top of the plywood. Please let me know if you would like us to come give you an estimate for either of those options. Email from DO to RD: "I must say that your response to my request for help is extremely disappointing. Without even coming to look at or assess my particular problem, your solution is to "roof over" my skylight. Are you kidding? I will place a very negative review on the internet for your useless response. Thank you for wasting my time. Have a good day." Email from RD to DO: "I apologize that the answer you were looking for is not an answer our company provides. We don’t specialize in skylights and can’t give you any advice on them. Just the same as a chimney company only works on the inside of the chimney or the chimney chase (which is a

• 1 out of 5kyle AndersonEdited 2 years ago

  Initially I was happy with Roof Doctors. Their inspector was friendly and professional, and while expensive, they were not completely unreasonable. The trouble came when the actual repairman showed up and spent all of 50 minutes to rush through our job. He used mismatched drip-edge and it looked terrible. I called back and they scheduled him to come back and bring matching drip-edge. Fine,.. so far so good… but when he came back the second time, he tore and displaced the underlayment beneath the tile. They refused to send someone out a third time to fix their damage to my house. They don’t deny tearing my underlayment. It’s clear that they tore it. They just refuse to repair it because ‘my solar panels make the area hard to access’ and it’s ‘my responsibility’ to remove the solar panels before the work and reinstall the solar panels after the work. That’s like acknowledging that they crashed into my car and agreeing to pay for the parts, but demanding that I take care of the labor because my car is difficult to work on. Very frustrating conversations and very slow communications as soon as I paid them for the work. I should not have paid them. I think I’m worse off now than when I first called them, and I’m $1400 in the hole. Update: It’s disappointing to see your company respond in such a prompt and professional manner to this review in a public forum and then promptly reaffirm that your not willing to stand behind your work in a private email. It’s dishonest.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We will respond to this customer's review, by copying and pasting two emails recently sent to this reviewer, as follows: April 18, 2024 Kyle, Thank you for your reply. However, I would like to make a suggestion to you as to what may be a better use of your time and money. I would recommend the following: 1) Contact the solar company to see if they can remove the solar panel(s) above the area of the leak. Don’t contact a company to remove the panel(s) without the solar company’s permission because that could void any solar warranty that you have if you don’t use their recommended company. We also see that the cost to remove and replace the panel(s) isn’t necessarily cost prohibitive. 2) After the panel(s) are removed, contact us to perform an inspection to determine where the cause of the leak is occurring that caused the damage at the fascia board. You can even contact other roofing companies to inspect the same area and/or even hire them to make any necessary recommended repairs. 3) If, after the panel(s) are removed, and it is discovered that there is nothing causing the damage at the fascia board from underneath the solar panels, then we will be willing to reimburse you for half the total cost to remove and replace the panel(s), and before the panel(s) are reinstalled we will make the repair that you are now concerned about at no-charge to you. Please advise what you think about this solution, April 17, 2024 Now, based on the foregoing, it is my understanding that you are concerned, that due to the ‘tear in the underlayment between the gutter and the fascia board that you believe our repairman allegedly tore in haste while completing his repair’, that you will now have a reoccurrence in the future of the dry-rot and damage to that section of fascia board that was just recently replaced. Based on your belief, you are now wanting Roof Doctors to come back to the Property and repair the felt underlayment because you believe that this will mitigat

• 1 out of 5Stephen Bacchetti3 years ago

  Hired them to come fix a roof leak and was charged $2,000 for them to install a few shingles alongside our hvac unit that didn’t even fix our leak. Was really unhappy with their service. First of all They Didn’t go into our attic to fully diagnose the issue to see where the leak was coming from or anything and was super unprofessional. In the bill they even had the nerves to write they aren’t liable if what they did didn’t fix the leak because they knew they did the bare minimum work wise but over charged us. We still have the leak and need to hire a new roofer to come do what they were supposed to do! Would never recommend using these guys for anything!

  Reply from the business

  Hey there, I'm sorry to hear that your experience with us wasn't positive. It's understandable that you might feel inconvenienced and frustrated, and we apologize for any trouble this may have caused you. Please know that we're committed to making our customers happy and we take their satisfaction seriously.

• 1 out of 5miggy ayyBEdited 3 years ago

  Save your self the biggest headache ever and pay the other company the extra $5k. Roof doctors, good luck. God bless you.

  Reply from the business

  Thank you for your review. We apologize for any inconvenience caused. Our goal is to provide the best possible service and customer satisfaction. We hope you will give us another chance in the future.

• 1 out of 5Martha Rodriguez4 years ago

  Been having problems with this company for about a month and my roof has been open for about a month now, I would not recommend this company to anyone.

  Reply from the business

  Martha we are sorry that we did not meet your expectations!

• 1 out of 5robert corbin6 years ago

  Absolutely awful... I'm like a lot of other people in that I used this company because they are cheap and are rolled into a bundle package with home and pest inspection be Core. A lot of real estate agents will recommend them because its …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We apologize for any inconvenience. We don’t guarantee inspection times but do notify the requesting party of when we will be out there. That party did not relay that information to you which is out of our control. We recommend people schedule with us directly for better service.

• 1 out of 5Sean Laguna6 years ago

  DONT DO BUSINESS The Roof Doctors “Central Valley area with these people they gave us 8 hour time frame for Follow up on a Estimate Residential House to start and Schedule roof work repairs they Never showed up guy called at 4:40pm said he would be Late this is a Good example how Business Loose Money and go down hill.

  Reply from the business

  We don't give out times for our inspections. Our customers are always told this when ordering our roof inspection estimate. This reviewer never requested to be present at the time of our inspection. Due to a family emergency this inspection had to be rescheduled to the next day. Sometimes inconveniences do happen, we apologize for the inconvenience in this case. Our business has grown 10 fold in your area over the past 10 years because we are a good and reliable company.

• thoroughness7
• thorough inspection6
• pleasant staff5
• quick repair4
• tile3
• no leaks2
• knowledgeable technician2
• prompt reports2
• solar panels2
• professional process2

14 more of the 99 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Richard6 months ago

  Technician was very knowledgeable and gave a complete explanation, while physically showing all the problems. Great!

  Reply from the business

  Hi Richard, Thank you for your feedback! We’re happy to hear the technician provided clear explanations. We appreciate your trust in Roof Doctors. Best regards, Roof Doctors Team

• 5 out of 5Patrick SettlesEdited 7 months ago

  Chris was a great guy, and did an excellent job with our repairs.

  Reply from the business

  Hi Patrick, Thank you for your review! We’re glad Jason provided a clear and helpful explanation during your roof inspection. We appreciate your trust in Roof Doctors. Best regards, Roof Doctors Team

• 5 out of 5Jonathan8 months ago

  Inspector Jay was very thorough and meticulous with inspection at our residence. He was able to answer several questions we had and was very knowledgeable about his craft.

  Reply from the business

  Hi Jonathan, Thank you for your review! We’re glad to hear Jay provided a thorough inspection and was able to answer all your questions. We appreciate your trust in Roof Doctors. Best regards, Roof Doctors Team

• 3 out of 5Justin Redman9 months ago

  After completion, seems expensive for work completed. Will share with others.

• 5 out of 5Shaunna Simon9 months ago

  Jason was nice and courteous and thoroughly explained the problem we are having.

  Reply from the business

  Hi Shaunna, Thank you for your review! We’re happy to hear Jason took the time to explain everything and provided courteous service. Clear communication and professionalism are what we aim for on every visit. Best regards, Roof Doctors Team

• 5 out of 5Vicki GorehamEdited 9 months ago

  Jason was prompt, courteous and very knowledgeable.

  Reply from the business

  Hello Vicki, Thank you for your five-star review and for taking the time to share your experience with Jason from the Roof Doctors team. We're thrilled to hear that his promptness, courtesy, and knowledge made a positive impact on your service experience. At Roof Doctors, we pride ourselves on our professional team's ability to deliver swift and efficient roofing solutions to our clients in San Joaquin County, California. Jason represents the high standards we set for all our team members in terms of expertise and customer service. Hearing your feedback is incredibly rewarding and reinforces our commitment to maintaining these standards across all interactions. We are here for any future roofing needs you may have, be it maintenance, repairs, or comprehensive roof evaluations. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again. Thank you once again for choosing Roof Doctors. Your trust in us is greatly appreciated. Best regards, The Roof Doctors Team

• 5 out of 5Rogene Clements10 months ago

  Jason was knowledgeable about the repair that was needed and quickly responded to our needs.

  Reply from the business

  Hi Rogene, Thank you for sharing your experience! We’re pleased to hear Jason provided knowledgeable, prompt service and got your roof repair handled efficiently. Best regards, Roof Doctors Team

• 5 out of 5Kolo Uhila10 months ago

  Very professional. Detail oriented, informative and went above and beyond with my roof inspection. Thank you Jason Moore!

  Reply from the business

  Hi, We’re glad Jason could provide an informative inspection. Thank you for sharing your experience! Best regards, Roof Doctors Team

• 5 out of 5Andrew Sa year ago

  No pressure quote and I feel like the price was reasonable given the service. Hasn’t rained yet but it looks like quality work.

  Reply from the business

  Hi Andrew, Thank you for the feedback! We’re glad you felt comfortable with the quote and found the price fair for the service. We appreciate your trust and are confident the work will hold up. Best regards, Roof Doctors Team

• 5 out of 5Pam Gillettea year ago

  Thank you Paul!

  Reply from the business

  Hello Pam, Thanks so much for the 5 stars! We're glad Paul was able to help. Let us know if you ever need anything with your roof again. Best regards, The Roof Doctors Team

• 5 out of 5jena year ago

  Very efficient and helpful!

  Reply from the business

  Hello Jen, Thanks so much! We're happy to hear you found our team efficient and helpful. Let us know if you ever need anything else. Best regards, The Roof Doctors Team

• 5 out of 5Zedine419Edited a year ago

  I’m satisfied with this company and with the inspector they sent. I recommend them for their prompt service and explanation of the job required to fix my roof. After working on the roof, I didn’t notice anymore leaking.

  Reply from the business

  Hello Franca, We appreciate your review! We're glad you were happy with our service and that our inspector provided clear explanations. Thanks for recommending us—we’re always here if you need anything! Best regards, The Roof Doctors Team

• 5 out of 5Gloria Forbes Waltersa year ago

  I was very impressed with the speed and accuracy of work done on my home! Thanks so much!!

  Reply from the business

  Hello Gloria, Thanks so much for your kind words! We’re happy to hear you were pleased with how fast and accurate the work was on your home. If you ever need more help with your roof, we’re here for you! Best regards, The Roof Doctors Team

• 5 out of 5tom henrya year ago

  Jason did a thorough inspection of the roof and showed all of the damage that was done and needs to be repaired.

  Reply from the business

  Hello Tom, Thanks for your review! We’re glad Jason provided a thorough inspection and explained the needed repairs. Let us know if you need anything else! Best regards, The Roof Doctors Team

• Licensed

  “…Roof Repair San Joaquin County, CA | Licensed C-39 | Roof Doctors Licensed Roofing…”

• License number shown

  “…We have held California CSLB License #896271 since 1987 and have inspected over…”

• Insured

  “…A licensed and liability insured contractor serving homeowners and…”

• States a founding year

  “…held California CSLB License #896271 since 1987 and have inspected over 400,000…”

• Financing available

  “…No advance deposit, with financing options available. Roofing since 1987.…”

Their site also states: warranty offered.