ROOF DOCTORS - Madera & Merced Counties

The only one or two-star review we hold for ROOF DOCTORS - Madera & Merced Counties.

• 1 out of 5Dan Johnson5 years ago

  This is not a good company to work with. They took more than a month to fix my roof (a simple fix of replacing some roof cap shingles and removing a vent then sealing up the hole.) The initial call was for a leak, which I called on a Friday and they couldn't send anyone out until Monday. (Thankfully I found the leak and stopped it or the rain from the entire weekend would have been flooding into my home.) Second, their inspector showed up and quoted me a price for the above-mentioned repairs. When the technician showed up more than a week later he said he couldn't do the work and had to get a new quote because the inspector screwed up, who does that who puts the blame on someone else in their own company? This took another two weeks and multiple phone calls (and it was all but impossible to get in touch with a manager) to get them to finally get me a 2nd quote. Then on the day of the repairs roof doctors called to inform me that the technician would not be coming out because he had a bigger job that needed to be done. Then to top everything off, after the repairs were finally finished (the initial call was 2/28 and final completion was 4/5.) I went up onto the roof and they had used low-quality shingles and to fix the roof cap THEY FOLDED A SHINGLE IN HALF AND STUCK IT UNDER AND EXISTING SHINGLE SO IT WOULD COVER THE DAMAGED ONE!!! IT ISN'T EVEN ATTACHED I COULD HAVE EASILY PULLED IT OUT! When you pay If you pay via credit card expect to get a "convenience fee" that goes up based on the amount of the bill you owe. This is one of the worst companies I have ever done business with. If you value your roof and your money stay away from roof doctors they are nothing more than a bait and switch and a scam company using poor quality supplies, no wonder their "warranty" is only good for 2 years.

  Reply from the business

  We are sorry to hear that you had a negative experience working with us. We would like to apologize for the inconvenience and frustration that you experienced. We can assure you that we take our customers' satisfaction very seriously.

• cost4
• inspection4
• answered questions3

14 more of the 16 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5JT Tizzel3 months ago

  Great job, great price. What a professional company. I I’m very happy

  Reply from the business

  Hello, Thank you for your kind feedback. It means a lot to know you had a positive experience with our team. We appreciate your support. Warm regards, Roof Doctors Team

• 5 out of 5Ken RussellEdited a year ago

  Inspection occurred on time and he communicated well with me. Fixed the woodpecker damage.

  Reply from the business

  Hello Ken, Thank you so much for the 5-star review! We're thrilled to hear that your … More

• 4 out of 5OkieKing 832 years ago

  Quick response, knowledgeable and professional.

  Reply from the business

  Hello there, Thank you for your wonderful review! We're thrilled to hear that you found our team at Roof Doctors to be quick, knowledgeable, and professional. Providing top-notch service is what we strive for every day, and it's great to know that we met your expectations. We truly value your feedback and are here to help with any future roofing needs you may have in Madera & Merced Counties. Don't hesitate to reach out to us anytime! Best regards, The Roof Doctors Team

• 5 out of 5Dennis BlevinsEdited 2 years ago

  Very professional. He inspected my entire roof and not just the problem areas.

  Reply from the business

  Hello Dennis, Thank you for taking the time to leave such a thoughtful review of Roof Doctors! We're delighted to hear that you appreciated the professionalism of our service. Our team is committed to thorough and comprehensive inspections, ensuring we not only address the immediate concerns but also preempt potential future issues by examining the entire roof. It’s our goal to provide peace of mind to our clients in Madera & Merced Counties by delivering detailed and effective roofing solutions. Your feedback is incredibly valuable to us and reinforces our dedication to excellence in every aspect of our work. We're here for any future roofing needs you might have and look forward to the opportunity to serve you again. Best regards, The Roof Doctors Team

• 5 out of 5Carl Marvin2 years ago

  Great service & knowledge of overall roof was outstanding.

  Reply from the business

  Hello Carl, Thank you so much for your glowing five-star review! We're thrilled to hear that you found our service and knowledge of roofing to be outstanding. At Roof Doctors, we pride ourselves on delivering top-notch service and expert advice to our valued clients in Madera & Merced Counties. It's fantastic to know that we could meet your expectations and provide the quality service you deserve. Should you have any future roofing needs, from repairs to replacements, we're always here to assist you. Your satisfaction and support mean the world to us! Best regards, The Roof Doctors Team

• 5 out of 5Diane DEdited 2 years ago

  Very professional, answered my questions.

  Reply from the business

  Hello Diane, Thank you so much for taking the time to leave us a five-star review! We're … More

• 5 out of 5GQ LogisticsEdited 2 years ago

  Gabriel was very informative & professional. Will recommend.

  Reply from the business

  Hello There, Thank you profoundly for your five-star review and for taking the time to commend Gabriel's informative and professional approach. At Roof Doctors, we take great pride in our team's ability to deliver not only high-quality roofing services but also in providing valuable insights and guidance to our clients in Madera & Merced Counties, California. Gabriel exemplifies our commitment to excellence and our dedication to client satisfaction. Hearing that you would recommend our services is the highest compliment we could receive. It reinforces our resolve to maintain the highest standards in every aspect of our work, from customer interaction to the technical execution of our roofing projects. We are grateful for your trust in Roof Doctors and look forward to being of service to you, your friends, or your family in the future. Please don't hesitate to reach out to us for any of your roofing needs or inquiries. Best regards, The Roof Doctors' Team

• 5 out of 5Elizabeth GleatonEdited 2 years ago

  Gabriel showed up when he said he would. He diagnosed the problem right away. He said his company could fix the issue. He was thorough and answered my questions. He provided me with an estimate for services by email and it was less than …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Elizabeth, Thank you sincerely for taking the time to share your outstanding experience with Gabriel and the Roof Doctors team. We're thrilled to hear about the professionalism and efficiency that marked your interaction with us. Gabriel's commitment to punctuality, clear diagnosis, and transparent communication exemplifies the high standards we set for ourselves at Roof Doctors, serving Madera & Merced Counties, California. It's particularly pleasing to know that we were able to provide you with a solution that not only met your needs but also came in under the initial estimate. Our goal is to deliver straightforward, cost-effective, and high-quality roofing services, ensuring that our clients are fully informed and satisfied every step of the way. We're here for you for any future roofing needs, ready to offer the same level of service and attention to detail. Thank you once again for choosing Roof Doctors. Your trust and satisfaction are what drive us to continue providing the best possible service. Best regards, The Roof Doctors' Team

• 5 out of 5Kaizen LifeEdited 2 years ago

  Gabriel was very professional and explained the cause and repairs need for our damaged roof.

  Reply from the business

  Hello There, Thank you for taking the time to leave us such a wonderful review. We are … More

• 5 out of 5Petia Gueorguieva2 years ago

  Thank you, Gabriel for your highly professional work!

  Reply from the business

  Hello Petia, Thank you so much for taking the time to leave us this stellar review! We're thrilled to hear about your positive experience with Gabriel and the high level of professionalism he brought to your project. At Roof Doctors, we take great pride in our team's expertise and dedication to delivering exceptional roofing services across Madera & Merced Counties, California. Gabriel is indeed a valued member of our team, and your acknowledgment of his hard work and professionalism means a lot to us. It reaffirms our commitment to not only meet but exceed the expectations of our clients through every aspect of our service. Thank you once again for choosing Roof Doctors for your roofing needs. We're here for you, ready to assist with any future projects or concerns you might have. Your satisfaction is our utmost priority, and we look forward to the opportunity to serve you again. Best regards, The Roof Doctors' Team

• 5 out of 5Olivia Varela2 years ago

  Andrew is great. Very happy.

  Reply from the business

  Hello Olivia Varela, Thank you so much for your five-star review! We're thrilled to hear that you had … More

• 5 out of 5Mary HammondEdited 2 years ago

  Andrew was awesome, thank you so much!

  Reply from the business

  Hello Mary, Your enthusiastic feedback has undoubtedly brought a smile to our faces! We're delighted to hear about your exceptional experience with Andrew. At Roof Doctors, we take pride in our dedicated team members who go above and beyond to ensure our clients receive unparalleled service. Your appreciation reaffirms our mission to provide top-notch roofing solutions consistently. Always know that we're here for you for minor fixes or significant projects. A huge thank you for choosing Roof Doctors and for taking the time to share your delightful experience. Best regards, The Roof Doctors Team

• 5 out of 5Kirk Siegfried2 years ago

  Gabriel did a great job with his inspection, and articulated very well. I'd recommend him to anyone who wants honesty and integrity. Being a retired general contractor, I know a good man when I see them.

  Reply from the business

  Hello Kirk, Thank you for your glowing five-star review of Gabriel's work at Roof Doctors! We're honored to receive such high praise, especially from someone with your extensive background as a retired general contractor. It’s particularly rewarding to hear that Gabriel's thorough inspection and clear communication left a strong impression on you. At Roof Doctors, we pride ourselves on our commitment to honesty and integrity in every project we undertake. We’re thrilled that Gabriel's performance reflected these core values and met your expert standards. Your recommendation is greatly appreciated and reinforces our mission to serve the Madera & Merced Counties with top-quality roofing services. Thank you once again for choosing Roof Doctors and for your readiness to recommend us. We look forward to the opportunity to serve you or your friends in the future. Best regards, The Roof Doctors Team

• 5 out of 5Cecilia Rodriguez (CeCe)2 years ago

  I was happy. My inspection was scheduled quickly and I didn't get a bunch of reminder calls bothering me. Gabriel did my inspection and I believed everything he was telling me and didn't feel like I was trying to be sold on anything unnecessary. I feel like when I get the work done on my roof that I will feel good about it and confident it's going to get done right by someone who is an expert at what he does.

  Reply from the business

  Hello Cecilia, Thank you for your five-star review and for taking the time to share your experience with Roof Doctors. We are delighted to hear that you were satisfied with the quick scheduling of your inspection and the professional service provided by Gabriel. Our goal is to ensure a hassle-free experience for our clients in Madera & Merced Counties, California, without the pressure of unnecessary follow-ups. We pride ourselves on our team's integrity and expertise, and it's rewarding to know that Gabriel's transparency and knowledge have earned your trust. At Roof Doctors, we understand the importance of feeling confident and secure in the work being done on your home. Ensuring you are informed and comfortable with the process, without feeling pressured, is paramount to us. Your belief in Gabriel's assessment and your anticipation of high-quality work on your roof are exactly the standards we strive to uphold. We look forward to demonstrating our commitment to excellence and expert craftsmanship when we commence work on your roof. Thank you again for choosing Roof Doctors. We're here to ensure your roofing needs are met with the utmost professionalism and expertise. Best regards, The Roof Doctors' Team

• Licensed

  “…Roof Repair Madera County, CA | Licensed C-39 | Roof Doctors Licensed Roofing…”

• License number shown

  “…We have held California CSLB License #896271 since 1987 and have inspected over…”

• Insured

  “…A licensed and liability insured contractor serving homeowners and…”

• States a founding year

  “…held California CSLB License #896271 since 1987 and have inspected over 400,000…”

• Financing available

  “…No advance deposit, with financing options available. Roofing since 1987.…”

Their site also states: warranty offered.