Lee's Air, Plumbing, & Heating

All 7 of the one and two-star reviews we hold for Lee's Air, Plumbing, & Heating, most recent first.

• 1 out of 5Julia Araujoiii8 months ago

  I search through Angi and redirected me to you guys and after explaining what was wrong with my water heater they said that I am outside the coverage area--- I don't get it it Angi asked for the address and you reach to me and on top of that you already were asking for details about my issue then rejected me... you guys should put the coverage area before asking to many question to end up stating that you cannot do the job

• 2 out of 5Adam Hixa year ago

  Although it is listed in Madera they are not in Madera and will charge $500 dollars to drive 20 minutes to Madera. I will never use this place again because they were not clear on the phone, the lady talked quickly and did make herself clear. The only reason they got 2 stars is because there was not a problem with what they actually did.

  Reply from the business

  Hi Adam, thank you for taking the time to share your experience with Lee's Air, Plumbing, Heating, & Roofing. We are sorry to hear about the confusion and the miscommunication regarding our service area and fees with our representative. It's great to know that the quality of the service was satisfactory, but we understand how frustrating the lack of clarity can be. We appreciate your feedback and will work on improving communication. Please contact us and ask for Justin, our general manager at (559) 227-9569, and we will help resolve the situation. Again, thank you for the opportunity to improve our services.

• 1 out of 5B2 years ago

  My house ac stopped blowing cold air for abojr 3 days and so i called up to get it check out from you guys and the guy was about to con me about 20 thousand dollars and being pushy about buying a new unit, saying things were really bad and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Brian, thank you for letting us know about your experience and giving us the opportunity to make this right. We tried researching your name for the last couple of days and couldn't find your information to give you a call regarding the service. If you could please reach out to us at (559) 227-9569 and ask for Josue, our operations manager recognizing the misdiagnosis and making this right. Again, we appreciate the feedback and hope to speak to you soon.

• 1 out of 5Christina Kuhno4 years ago

  Frank did a wonderful job telling us what to expect..but, when it came to financing..Apparently all of a sudden we don't hear from nobody..at least let us know that the financing didn't pull through, had the guys come out to take …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Christina, thank you for spending the time to leave us a review. We are glad Frank was able to do a wonderful job. We apologize for the inconvenience we caused. One of our team members will be reaching out to you soon. Again, we apologize for the inconvenience.

• 2 out of 5Carolyn Spain4 years ago

  We called for service due to our pilot light on our water heater going out. When my husband told the tech that the pilot going out led to our water being lukewarm, the tech decided to ignore the part about the pilot turning off and only assume that we had a gas valve issue causing the water to not heat. He immediately said it was going to cost over $1000 to fix the issue and didn’t even want to look into the thermocouple which PG&E had previously told us was the likely issue. When my husband asked about the thermocouple the tech said it would cost $500+ to fix if that’s what we wanted. $500?? That’s insane for a thermocouple repair. It’s not labor intensive and the part costs $12-$20. I don’t see that being a $500 issue. The interaction was rushed and came off as an attempt to make the highest “sale”. There was no real explanation about the problem with the pilot or any type of inspection of the pilot, thermocouple, or anything else having to do with the actual water heater. The “service” was strictly based on what was told to the tech as opposed to the tech actually conducting a real service for the problem. I feel like I could have been told the same info over the phone, but instead I was charged $49 for a guy to walk into my garage and not diagnose anything. Not cool.

  Reply from the business

  Carolyn, we are so sorry that you had a bad experience with your plumbing specialist. We always want everyone to have the best experience possible when they receive a visit from us. We are so sorry that you did not receive an explanation of what is going on. We would like to have the opportunity to make things right. If you could call our offices and speak with our operations manager we would like to have a chance to make things right for you.

• 2 out of 5Rj SaucedaEdited 5 years ago

  ...AC unit and within 30 minutes service was completed and replaced the filter.

  Reply from the business

  RJ, thank you so much for taking the time to leave us a review. We are sorry that we did not meet your expectations. We would like to know learn more about what what went wrong and see what we can do to make things better. If you could please call our offices at your earliest convenience and ask to speak with our operations manager we would really appreciate it. Thank you!

• 1 out of 5alan nickellEdited 5 years ago

  Was told my system had many issues they would get back to me they didn't. After they inspected my system and told me it needed Parts replaced soon I tried to use it in my system was no longer functionable. It works the three times I tried to use it prior to them looking at it after them looking at it it doesn't work anymore beware of Lee's Plumbing

  Reply from the business

  Hello Alan Nickell, thank you for reaching out to Lee's Air, Plumbing, & Heating. We apologize for the miscommunication. We do see that the service specialist provided the invoice and estimates to your email yesterday. If you have any questions or concerns, please feel free to reach out to us and ask for Josue, our operations manager. We strive to always serve our customers and hope we can resolve this issue as soon as possible.

• friendly staff48
• courteous staff22
• plumbing pipe repair9
• water heater repair5
• duct system repair4
• leak detection3
• fast work3
• capacitor replacement2
• plumbing leak detection2
• repair quality2

14 more of the 115 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5DALE S11 months ago

  I have had two air conditioning units replaced over the last twenty years and lee's has been the contractor both times. Of course things have gotten very expensive, but that is beyond their control and I was extremely happy with the service …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the 5-star review, Dale! We're thrilled to hear about your positive experiences with Lee's Air, Plumbing, Heating, & Roofing over the years. It’s great to know that our team efficiently diagnosed the issue and got your new energy-efficient rooftop ac unit installed in a single day! We appreciate your kind words about our friendly staff and the thoughtful gift package you received. We aim to make every step of the process as smooth and enjoyable as possible for our valued customers. Thank you for your recommendation, and we appreciate your guidance on scheduling! We're always here to help with your air conditioning needs. Thank you again!

• 5 out of 5Roger Campbell11 months ago

  He was professional, quick,friendly,a good representative of your company

  Reply from the business

  Thank you so much for the 5-star review, Roger! We're thrilled to hear that our air conditioning service technician David provided professional, quick, and friendly ac service. It's wonderful to know he represented Lee's Air, Plumbing, Heating, & Roofing so well! We truly appreciate your support!

• 5 out of 5Thomas Leea year ago

  AC technician was professional timely. Provided great service highly recommended

  Reply from the business

  Hello Thomas, thank you for the feedback. We appreciate the opportunity to serve you and your home for your ac needs.

• 5 out of 5Karen Silva2 years ago

  Excellent turnaround! Called in a work order for my furnace on Friday and by Saturday at 8:30 am the technician was at my door. Aaron is very polite and well-mannered. He slipped on his shoe covers right as he entered the door and got …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your ⭐⭐⭐⭐⭐ 5-star review, Karen! We're grateful to hear that you are pleased with Aaron, our HVAC technician professionalism and the service you received. We understand the importance of getting your furnace fixed promptly and we appreciate you giving us the opportunity to do so. We're glad Aaron was informative regarding the issue and that you had a positive experience with us. We look forward to providing you with a top-notch service to get your furnace back up and running. Thank you for choosing Comfort Now in partnership with Lee's Air, Plumbing, & Heating

• 5 out of 5M Donovan2 years ago

  Very friendly, helpful and informative.

  Reply from the business

  Thank you so much for your ⭐⭐⭐⭐⭐ 5-star review, M Donovan! We are delighted to hear that our team and Benjamin, our ac technician was friendly, helpful, and informative. We take pride in our customer service and we hope you would contact us for any future needs. We will make sure to notify Benjamin, his hvac service manager, and the whole Lee's Air team about the friendly service Benjamin provided. Thank you for taking the time to leave feedback.

• 5 out of 5Bert Roper2 years ago

  Arrived on time, explained what needed to be done in detail.

  Reply from the business

  Dear Bert, Thank you for your wonderful ⭐⭐⭐⭐⭐ 5-star review! We're so glad that we were able to arrive on time, explain what needed to be done in detail, and that you were pleased with the job we did. We will make sure to notify Ben, his hvac service manager, and the whole Lee's Air team about the great work Ben did. Thank you for choosing Lee's Air, Plumbing, & Heating. Kind Regards, Lee's Air, Plumbing, & Heating

• 5 out of 5Librada Nava2 years ago

  On time... everything explained... 100% courteous...extremely satisfied with Damien!

  Reply from the business

  Thank you for your ⭐⭐⭐⭐⭐ feedback, Librada! We are so pleased that Damien, our HVAC service technician was able to help you and that you experienced excellent customer service during your HVAC service visit. We appreciate your kind words, and at Lee's Air, Plumbing, & Heating, we strive to provide the best service possible for every customer. We will make sure to notify Damien, his HVAC service manager, and the whole Lee's Air, Plumbing, & Heating team about the awesome service Damien did. Thank you again for allow us to serve you and your home.

• 5 out of 5Steve Clark2 years ago

  always very informative and professional. never had a bad experience.

  Reply from the business

  Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review, Steve! We are thrilled to hear that you have always had a great experience with us. We strive to be informative and provide our guests with outstanding customer service, and it's encouraging to know that we are doing just that. We are always here to provide you with the best services in town. Thank you for your continued loyalty.

• 5 out of 5Beth BorenEdited 2 years ago

  Jeff provided an in-depth report on our attic ducting, old unit installation, what needs to be done with detailed pictures and explaination. Because of his presentation , we have decided to use LeesAir to replace, unit, ducting, vents, additional exchange.

  Reply from the business

  Beth, thank you so much for letting us know how your appointment went with your comfort advisor. We are pleased to hear that Jeff gave you all the information you needed to make the best decision for your family and home. Thank you so much for choosing Lee's Air, Plumbing, & Heating!

• 5 out of 5D. Castle2 years ago

  Patient, considerate, knowledgeable

  Reply from the business

  Thank you so much for your kind words, D. Castle! We pride ourselves on providing exceptional service to all of our customers and it's wonderful to hear you had such a positive experience. Thank you for taking the time to leave a review for Lee's Air, Plumbing, & Heating. We really appreciate your trust in our company and we look forward to serving you again in the future.

• 5 out of 5Yolanda Travis2 years ago

  Did a great job. Polite.

  Reply from the business

  Thank you so much for your positive ⭐⭐⭐⭐⭐ review, Yolanda! We really appreciate that you took the time to share your thoughts about our services. Our team puts in hard effort to ensure our valued customers get the quality service they deserve. We are glad that you found our staff to be polite and that you had a great experience with us. Thank you again for your kind words!

• 3 out of 5Giselle FloresEdited 3 years ago

  AC was blowing hot air in the middle of summer. Had lee’s come out to to find the issue was capacitor. I had a “better quality” capacitor recommended to me only to find out the issue was still occurring. Called Lee’s back to hopefully get the issue resolved, the technician was very professional and offered to come back out next day but only to be told that if the issue was not due to the technician error I would be have to pay the diagnostic fee again for something that was not caught in the first visit. Luckily, I was still able to add HVAC service to my home warranty only to find that the “better quality” capacitor that was was recommended to me was causing the issue and not installed correctly. I tried calling Lee’s back to hopefully address and rectify this issue but I would get the run around from everyone on the phone. I was out 600+ on a bad service and part that didn’t even work on my unit. Had a different capacitor installed and no issues since. Lesson learned definitely shop around and don’t just go with the well advertised companies.Update: Spoke with Josue the operations manager and he was able to provide a refund and was very apologetic for the initial service that was provided. I appreciated the follow up discussion.

  Reply from the business

  Hello Giselle, thank you for spending the time to leave us a ⭐ star review. We appreciate the opportunity to improve our services and communication. We do apologize for the lack of follow up from on our team and not being able to solve your concerns in a timely manner. It looks like Josue, our operations manager reached out to you and gather information on how we could solve your concerns. Thank you again for communicating with us and giving us the opportunity to improve. Please feel free to reach out to us anytime.

• 5 out of 5Judie HoustonEdited 3 years ago

  2nd tech was GREAT!!!

  Reply from the business

  Thank you so much for letting us know that your sink is working again! We appreciate the review! Thank you for choosing Lee's Air, Plumbing and Heating for your plumbing needs.

• 5 out of 5John Presley3 years ago

  Frank came out on time to give me an estimate on AC/Heater replacement. He was informative, thorough, and courteous. Although I selected a different business for the job, I appreciated Frank’s time and presentation.

  Reply from the business

  Hello John, thank you for the ⭐⭐⭐⭐⭐ review. We appreciate the feedback and the honesty. We are elated Frank, our HVAC comfort advisor did a great job serving you and your home. We are glad to hear he was informative, thorough, and courteous. Thank you again for the kind review. We will definitely notify Frank and the team about his great review!

We inspected the blower assembly on a no-cool call at a home in Madera, confirming airflow restriction ahead of any repair. System blowing air but nothing cold is coming out? Reach Lee's Air, Plumbing, & Heating for a same-day response.23 mins agoCall now

• Licensed

  “…Experts Flat-Rate, Honest Pricing Licensed & Insured Professionals…”

• Insured

  “…Honest Pricing Licensed & Insured Professionals Membership Options for…”

• Warranty offered

  “…Options for Peace of Mind 100% Satisfaction Guarantee 4.8 Stars on Google Award-Winning…”

• States years in business

  “…been serving California families for over 40 years with honesty, care, and excellence.…”

• States a founding year

  “…Experts Serving Sacramento and Fresno since 1981 Schedule Your Service Today A/C…”

• Financing available

  “…Do you offer financing options for major system replacements? Yes!…”

• 24/7 emergency call-out

  “…Same-Day, Emergency Service When You Need It Most When an…”

• Mentions the BBB

  “…’re proud to say that we’ve garnered an A+ rating on BBB, Elite Service Award on…”