Roof Care

All 5 of the one and two-star reviews we hold for Roof Care, most recent first.

• 1 out of 5Sergio Riveraa month ago

  Worst roofing company

  Reply from the business

  Hello Sergio. We take all feedback seriously, but we cannot find anyone under your name or description in our customer database. We are based out of Longview, TX, and notice your other reviews are for businesses in TN and LA. It looks like you might have the wrong company! If you did do business with us, please contact our office directly at (903)399-5403 so we can identify your account and resolve any issues.

• 1 out of 5Kenneth Travisa year ago

  I regret having to leave a negative review, but I feel it’s important to warn others about my experience with Roof Care. They grossly overcharged my insurance company, billing substantially more than what it actually cost to replace my roof. Shockingly, their charge was $15,000 more than three other bids I obtained, which were all within $1,500 of each other. What’s worse, they charged me based on what the insurance company paid, not the actual cost of the work. This same company replaced the identical roof just 8 months ago for a lot less than they charged the second time, further proving their inflated pricing. I also learned of another client who experienced a similar issue with them. To make matters worse, I never agreed to or signed a contract for the outrageous amount they charged. It’s a shame to see a local business in Longview, Texas, taking advantage of consumers like this. I strongly advise avoiding Roof Care and seeking other reputable roofing companies to protect yourself from this kind of predatory behavior.

  Reply from the business

  Dear Kenneth, Thank you for taking the time to share your feedback. We regret to hear about your dissatisfaction and want to address your concerns thoroughly. At Roof Care, our goal is to provide quality service and ensure that all work is completed in compliance with code requirements and insurance policies. To clarify, the pricing for your roof replacement was determined based on a detailed scope of work and aligned with your insurance company's guidelines. This included specific code-compliant items necessary for your roof's integrity and safety, which other estimates may not have accounted for. Our billing process adheres strictly to your signed contract and your insurance company’s terms, ensuring transparency and compliance. It’s important to note that as part of your insurance agreement, the recoverable depreciation is intended to cover the full cost of repairs and is not designed to be retained by the policyholder. We understand this aspect has caused confusion in this instance, and we’re happy to discuss it further if needed. We value your business and take your concerns seriously. If there are any unresolved matters or additional questions, we encourage you to contact us directly. Our team is here to work with you and find a resolution. Thank you again for the opportunity to serve you. Sincerely, The Roof Care Team

• 1 out of 5C J5 years ago

  Contacted this company about a leak in our metal roof. Told them the mileage door to door at first contact and twice thereafter. They wanted texted pictures of the vent. Two appointments were made. The first they cancelled then second they were a no show. When called they now say it is too far. I have wasted two weeks with something they should have been able to tell me from the start! If I could give zero stars I would.

  Reply from the business

  Dear CJ, Thank you for sharing your experience with us. We genuinely apologize for the inconvenience and frustration you encountered. We strive to provide prompt and reliable service to all our customers, and it's disheartening to learn that we fell short of your expectations. We understand that the distance and multiple appointments created a significant inconvenience for you. We sincerely apologize for any miscommunication or misunderstanding that may have occurred during our interactions. It was never our intention to waste your time or give you the impression that your issue was not a priority. Please be assured that we value your feedback and take it seriously. We are committed to addressing these concerns internally to prevent similar occurrences in the future. We would appreciate the opportunity to make it up to you and rectify the situation. If you would be willing to give us another chance, we would gladly arrange for a qualified technician to personally assess the leak in your metal roof, regardless of the distance involved. Your satisfaction is important to us, and we are determined to regain your trust. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to provide you with the exceptional service we are known for. Please feel free to reach out to us directly so that we can address your concerns promptly. Best regards, Cason Smith Roof Care Customer Service Team

• 1 out of 5ronzilla thompson5 years ago

  Horrible job. They used shingles from a previous job that doesn't match the rest of the roof. They put a new roof on rotten boards without telling us it needed to be replaced until after it was done. After everything we get a lien from McCoy's because Roof Care didn't pay them. Trust me, save yourself the headache and find a reputable company.

  Reply from the business

  Dear Ron, We appreciate you taking the time to provide feedback on your experience with our roofing services, although we're disheartened to hear about your dissatisfaction. We would like to address the concerns you raised in your review. Firstly, we would like to clarify that at Roof Care, we only use new materials for every roofing project we undertake. We take pride in delivering high-quality roofing systems, and using shingles from a previous job is not in line with our practices. We apologize if there was any misunderstanding regarding this matter. Regarding the rotten boards, please accept our sincere apologies for any miscommunication that may have occurred. The roof decking structure was in great condition other than a few areas which we replaced before installing the roof. The rotten boards you referred to were the subfascia behind the vinyl fascia wrap and is a separate area of your home. The roof itself was in sound condition and was ready for a new roof. We always replace rotten deck on our projects, including a few sheets on yours. I do apologize for any miscommunication on our end when walking you through this. To clarify regarding the lien, you had received a lien notice, and the balance was taken care of before any liens were placed. We want to assure you that Roof Care consistently maintains strong relationships with our suppliers and pays our balances in a timely manner. We apologize for any confusion or inconvenience caused by the notice you received. It seems there might have been a delay in processing the payment, resulting in the issuance of the lien notice. We have taken steps to rectify this situation to ensure it does not happen again in the future. We genuinely value your feedback and are committed to making things right. We would appreciate the opportunity to discuss your concerns further and find a satisfactory resolution. Please contact our customer service team directly so that we can address your specific issues and work towards

• 1 out of 5Shernia Jones6 years ago

  In September 2017 Roof Care Inc. installed a roof on my home.There was an issue with the roof as soon as installation was completed. There were several deck boards that were dry rotted and hanging down in my attic and others with visible water damage. I called the company and after a lot of negotiation Roof Care came out and repaired the worst board (one). Now, here we are three years later and my roof is leaking. I was told on initial consultation that the roof would have a 10 year warranty, however; I have been unable to get anyone from Roof Care Inc. to do anything more than send an email to me promising a call, which I never received. They continue to ignore my issue and have not done anything substantial to address my roof. These people are not professional or honest and they continue to misuse my trust!

  Reply from the business

  Dear Shernia, We appreciate you sharing your concerns regarding your roofing installation from September 2017. We are sorry to hear about the issues you have encountered and would like to address them. Firstly, we would like to clarify that we always encourage our customers to reach out to us directly if they have any concerns or issues with our work. We regret that you chose to post a review before attempting to contact us to rectify the situation. Our priority is to ensure your satisfaction, and we are committed to addressing any issues promptly. Upon learning about the problem, we immediately sent our team to inspect your roof. During the inspection, we discovered an issue with the chimney flashing, which was promptly replaced at no cost to you. We take pride in going above and beyond to ensure that your roof is watertight and protected. Regarding the deck boards you mentioned, we would like to clarify that they were in good condition during our initial inspection. The dark spots shown in the photos were likely moisture-related and had dissipated when we inspected the following week. We maintain open and constant communication with our customers throughout the process, and we find it difficult to understand your claims of us ignoring or not addressing your concerns. We are genuinely sorry if there has been any miscommunication or misunderstanding on our part. Our goal is to provide professional, honest, and reliable roofing services. We value your trust and want to assure you that we are dedicated to resolving any outstanding issues with your roof. We kindly request that you contact us directly so that we can discuss your concerns in detail and find a suitable solution. Your satisfaction is important to us, and we want to ensure that we address all of your roofing needs. Thank you for bringing these matters to our attention. We appreciate your feedback and the opportunity to address your concerns. Roof Care remains committed to providing exceptional servic

• gutters15
• metal roof6
• timeliness6
• fair pricing5
• gutter replacement5
• job site clean3
• reliable crew3
• competitive bid3
• downspout repair2
• soffit replacement2

14 more of the 133 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Dylan4 hours ago

  Quality work small business

• 5 out of 5Travis Rose10 hours ago

  Roof Care did a great job throughout the whole process of replacing our roof. They made it easy for us to understand the process. The quality of work has been perfect with no issues (work was completed about a year ago). They did a great job cleaning up the job site and addressing any concerns we had during the job.

• 4 out of 5S and l Brannon3 days ago

  They were very informative and stayed in touch durning the whole process. They cleaned up very well when they were done. Have no complains and would recommend

• 5 out of 5luv.colton5 days ago

  Blake is an awesome at what he does. It’s hard to find honest people!

• 5 out of 5Ji Hulla week ago

  Blake is a very cool guy. If you want the job done right come here! They will take good care of you and treat you like a friend.

• 5 out of 5Bruce SmallEdited a week ago

  The guys did a great job tearing off and replacing my metal roof at my shop. I took a couple of bids and while they were a little more expensive, I felt like they would do the best job. I’d used the other contractor at my residence and the first time it rained, the roof leaked My favorite part is no more leaking roof at the shop!

• 5 out of 5Oscar Benitez2 weeks ago

  I highly recommend this roof care company! The owner is one of the nicest people you'll meet. He truly cares about his customers and takes the time to make sure everything is done right. From the beginning to the end of the job, he was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Liam Price2 weeks ago

  Absolutely great! Very respectful and established company!

• 5 out of 5Joshua Tarver2 weeks ago

  Blake was super down-to-earth and very helpful. He knows his stuff and I would definitely come back.

• 5 out of 5Matthew Dockery2 weeks ago

  I'm a GC and worked with Roof Care for the first time on a recent project for a city library. They were on time, did great work and fit into our budget well. I would use them again.

• 5 out of 5Michael Hester2 weeks ago

  ROOF CARE IS THE BEST ROOFING COMPANY. I HAVE BUILT HOMES AND USED THEM FOR EVERY ONE!! THEY ARE SUPERIOR TO ANY OTHER ROOF COMPANY!!!

• 5 out of 5Larry Simms2 weeks ago

  Do great work

• 5 out of 5Justin Wilson2 weeks ago

  Best company to get Roof inspection and New Roof Demo/Installed. Blake B. was very Kind, helpful and used clear communication thought project! highly recommend too any commercial or residential costumers looking for a roofing and gutter contractor.

• 5 out of 5Qwest Gatlin2 weeks ago

  RoofCare replaced our roof in 2024, and they did a great job!

A quick roof check now can help you spot small concerns before heavy rain puts them to the test. 🏠 Homeowners: look for loose or missing shingles, debris in valleys, and stains near the ceiling. If something does not look right, it is worth a closer look. Get an instant estimate: https://roof.care #LongviewTX #EastTX #Roofing7 hours agoLearn more

• Licensed

  “…Talk to us We’re Certified, Bonded, Licensed, and Insured! Quality and Affordable…”

• Warranty offered

  “…Explore our 50-year manufacturers’ warranty and GAF products. Read more Metal…”

• States years in business

  “…Care, your local commercial roofer has over 30 years of experience handling countless…”

• States a founding year

  “…Since 2009, we’ve been the top choice of…”

• Free estimates

  “…Start with a Free Estimate! Talk to us We’re Certified, Bonded…”

• Family owned

  “…We take pride in being a family-owned and operated roofing company and…”

Their site also states: insured, bonded.