RIHI The Home Improvement Specialist

8 of the 28 one and two-star reviews we hold, most recent first.

• 1 out of 5Eddie Egana day ago

  I was forced to see that horrendous ai ad where they spell improvement wrong. What an embarrassing company

• 1 out of 5Jason F2 months ago

  Tried to buy a roof. Never happened. Don’t trust the guys that come to the house. They act like a used car salesman. They spend an obnoxious about of time telling you about how roofs work just to screw up the sale. Don’t ever give these …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Natacha3 months ago

  I would give a 0 star if I could. Terrible customer service, scheduled 1st visit for an estimate 10 minutes before I received a text saying the person was out sick with COVID and it was unable to come. I understand that things happen and people get sick, but what’s not okay is to text 10 minutes before your appt, u knew your worker was sick beforehand, myself and my husband took time off work to be home. After that received several text messages requesting to reschedule which at first I didn’t want to but end up rescheduling. The day of the second visit I received a call minutes before the time of the appointment saying the worker was exposed to COVID and was not going to be able to be at my house. This is not customer service or being professional, please next time choose a different excuse the 2nd time.

  Reply from the business

  Hi Natacha, I am incredibly sorry for the frustration we caused you. We pride ourselves on being a professional, local business, but the way your appointments were handled was unacceptable and disrespectful of your time. You are right to expect better communication from us. We are currently addressing this internally to make sure our scheduling process reflects the respect our customers deserve. If you're open to it, I would like to speak with you personally to hear more about your experience and try to earn back your trust. You can reach me at 401-739-1000.

• 1 out of 5Joseph Ford3 months ago

  A neighbor, that recently his house sided gave me the contact of the company that did their job. I set up an appointment, and 20 minutes before the appointment, miraculously the salesperson had COVID and couldn’t show up, and after I scheduled my entire day around meeting him. When I refused to reschedule, miraculously, he was cured and showed up at the appointed time as fitters could be. Unfortunately, instead of listening to what I was interested in having done for my home, he started with this ridiculous upsell, degrading the siding jobs in my neighborhood, one of which his company installed. Not only did they complete the installation, they were the neighbors that referred me to this company. He seemed to be suffering from Rhode Island‘s little man, so interested in offering his opinion to somehow be relevant and important Instead of listening to my interests and what I was hoping to accomplish. After the meeting with him frankly, I wouldn’t ask him what was good on the menu! lol I went over to my neighbors and explained how poorly the salesperson thought their job had been completed, and if perhaps they should file a grievance against the company for deceptive business practices for charging whatever they charged for a job that was so poorly done as detailed by the salesperson that visited my home. When I first got the phone call about canceling the appointment, I should’ve seen that as a giant red flag and avoided any further contact with this company. I didn’t; they came out and self-destructed on my front lawn with an unprofessional, disenfranchised, and disrespectful perspective. Eternally grateful that I will not be using this company who destroys the work their own company did to upsell me to get my signature on a contract.

  Reply from the business

  Joseph, we are sorry you had a negative experience. We called you prior to the appointment to explain that your scheduled representative had just tested positive for COVID and was forced to quarantine. While you expressed that you do not consider the virus to be serious and were frustrated about your personal plans being delayed, we have a strict policy to never endanger our customers. To accommodate your urgent demands, we made an extraordinary operational shift while short-staffed to reroute another representative to your home on very short notice. Unfortunately, due to the hostile environment and highly unprofessional behavior our staff encountered both on the phone and upon arrival at your door, it became clear this would not be a workable partnership. We require a basic level of respect for our team, and we wish you the best in finding another contractor for your project.

• 1 out of 5Brian Kenney5 months ago

  They came out for a free quote for a bathroom remodel. The entire thing was weird from the start. The mannerisms, the attitude, the theatrics when they used a moisture meter and found *gasp* moisture in a bathroom shower!!! Then they force you to sit through an hour plus long presentation about the history of the company and how great they are(which I'm skeptical of) Then they will only give you a discount if you agree that day. Very predatory, not professional. Can't speak to the work, but I'll never do business with this company.

  Reply from the business

  Hi Brian, we appreciate you taking the time to share your experience. We take the integrity of our projects very seriously, which is why we use tools like moisture meters to identify hidden issues before any work begins. We never want to build over a problem that hasn't been addressed. We also spend time sharing our company’s standards because we want our clients to know exactly who is working in their home and what they are paying for. That said, we’re sorry our presentation felt like a burden rather than a benefit. Our goal is to be thorough, but it's clear the delivery of our estimate didn't meet your expectations for professionalism. We appreciate your perspective on our process and will use it to help our team communicate more effectively in the future. Please feel free to reach out to us if you’d like to discuss this further.

• 1 out of 5Jordan Rich9 months ago

  I’m so envious of those who stated in their reviews that no one came out for the free estimate. I should’ve known something was up with this company when, after filling out a sweepstakes for them at a fair, they called me multiple times a day during the work day from different numbers for over one week without ever leaving a voicemail. I had to call them to see what was going on and then from there I decided to set up a free estimate. Stupid on my end. I got a text confirming the appointment and stating it would be 60-90 minutes. LOL, try THREE HOURS! Three long hours of a sales pitch about everything but the cost (until the very very end). Around 6:30/7 PM, I began to look away from the salesperson and yawn (it was similar to a boring timeshare-like presentation and I hadn’t gotten good sleep the past several days). The salesperson, Josh, inappropriately called me out for yawning and asked if he should come back another time to finish the presentation when I was more awake. We literally couldn’t believe his comment and should have told him right then and there to get out of the house but we stupidly told him to go on. And for another hour or so he did. It’s really a shame because when we first met him, we thought he seemed like a cool, knowledgeable guy (this was ~30 minutes in and BEFORE the presentation). Even after the yawning commentary and several other odd comments, we remained friendly and thought *maybe* we would go with the company for a different project (this consult was for a roof). But after talking things over the following day, we decided that this is definitely a place we would not ever give our business. It should also be noted that one of the first slides shown to us said that they do not price negotiate. Guess what the guy did at the end? You guessed it. Price negotiated. Even better was when he informed us of a cheaper option that he was holding out on offering. Not a great way to solidify trust, at least not with us. This was only the second

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry you didn’t have a positive experience, Jordan. Your feedback is valuable, and we will use it to improve our consultation process. Thank you for bringing this to our attention.

• 1 out of 5Timothy ReynoldsEdited a year ago

  My experience overall with RIHI was disappointing and while I’m sure there are positive experiences had by other customers we were not those people unfortunately. Started a window replacement project back in February with the Sales Manager …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Frank Mancinia year ago

  Stay away, RIHI was very quick to come out to give my wife and I a 2-hour plus presentation about how great they are. When asked to help the sales rep Darren get on my Wi-Fi he said " my computer doesn't save to password" when he came back …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Frank Mancini, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during the consultation process. Your satisfaction is our top priority, and we regret that the service did not meet your expectations. We take your concerns seriously, especially about the Wi-Fi access and sales interaction. Rest assured, we are looking into this matter to ensure it doesn’t happen again in the future. Furthermore, we understand the frustration that can be caused by pricing conversations, and we're sorry for any confusion. If you are still interested, we would like to make things right. Please contact our office directly, and we would be happy to assist you in exploring other options that better fit your needs. Thank you for bringing this to our attention. We hope to resolve your issues and provide you with a better experience.

• knowledgeable staff240
• new shower52
• personable staff50
• thoroughness46
• informative staff46
• clear explanations37
• roof replacement31
• window replacement26
• bathroom remodel25
• window installation19
• vinyl siding18
• kitchen remodel16
• no pressure sales8

14 more of the 588 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Orlando Makuderaa day ago

  Absolutely fabulous!

• 5 out of 5Durre KidwaiEdited a day ago

  We had a consultation for our entry door & couldn’t have asked for a more dedicated, honest and respectful person. He spent a couple of hours going over our needs and offering all the possible options. He went above and beyond to listen and help us choose the right material & hardware. We highly recommend this company and especially Darren. He is honest and sincere with both his company and especially their customers. They have us as their lifelong customers.

  Reply from the business

  Thank you for your kind words, Durre. We’re thrilled to hear that Darren provided such dedicated, honest, and respectful service during your consultation. We truly appreciate your recommendation and are grateful to have you as lifelong customers.

• 5 out of 5Azorean 632 days ago

  Ben Greiner was punctual and very knowledgeable in explaining the entire roof replacement process. Very will to answer all questions.

  Reply from the business

  Thank you for your kind review, Azorean. We’re glad to hear Ben was punctual, knowledgeable, and thorough in answering your questions throughout the roof replacement process.

• 5 out of 5Enrico Buccilli2 days ago

  Darin was very clear about the quality of your product and workmanship He did a terrific job in his presentation.

  Reply from the business

  Hi Enrico, Thank you for the 5-star review! We’re glad Darin clearly explained the quality of our products and workmanship and provided a terrific presentation. We appreciate you choosing RIHI! – The RIHI Team

• 5 out of 5Heather Angell5 days ago

  Heather came out to our house to help us plan for a new shower. She was so amazing, answered all our questions and made the process so easy and stress free.

  Reply from the business

  Thank you for your kind words, Heather. We’re glad we could help make the shower planning process easy and stress free.

• 5 out of 5Hailey Beaudoin6 days ago

  Josh was so personable and knowledgeable. Would def recommend!

  Reply from the business

  Thank you for your kind words, Hailey. We’re glad to hear Josh provided personable and knowledgeable service, and we truly appreciate your recommendation.

• 5 out of 5Lidda Torres6 days ago

  Thorough, friendly and knowledgable!

  Reply from the business

  Thank you for your review, Lidda!

• 5 out of 5Nick E6 days ago

  Josh was incredibly helpful and knowledgeable. We look forward to working with RIHI for our bathroom remodel.

  Reply from the business

  Thank you for your kind words, Nick. We’re glad Josh was able to help and share his knowledge, and we look forward to working with you on your bathroom remodel.

• 5 out of 5Shaun Barskea week ago

  I had the pleasure of meeting with Eric for a consultation on having my roof replaced. He showed up in time was very thorough with his inspection, extremely friendly as my 3 year old asked a million questions and he answered every one with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your kind words, Shaun. We’re glad Eric made the consultation thorough, easy to understand, and comfortable for your family, and we appreciate the opportunity to help with your roof replacement.

• 5 out of 5Marc Drainvillea week ago

  Great experience. Highly recommended.

  Reply from the business

  Thank you, Marc! We’re glad you had a great experience and truly appreciate the recommendation.

• 5 out of 5Jeff Richarda week ago

  Darren was so knowledgeable about his product. He answered all are questions We would highly recommend

  Reply from the business

  Thank you, Jeff, for the 5-star review! We’re glad Darren was knowledgeable and took the time to answer all your questions. We truly appreciate your recommendation and trust in RIHI!

• 5 out of 5Lori Danielsa week ago

  Ben was awesome I learned a lot from him and he was very informative.

  Reply from the business

  Thank you for your kind words, Lori. We’re glad to hear Ben was so informative and that you learned a lot from him.

• 5 out of 5Glenna week ago

  Pleasure to get an estimate and set up the work

  Reply from the business

  Hi Glenn, Thank you for the 5-star review! We’re glad the estimate and scheduling process was easy. We appreciate you choosing RIHI for your window replacement project!

• 5 out of 5Paul Drake2 weeks ago

  Daren was very helpful and professional. He was very helpful going over multiple options.

  Reply from the business

  Hi Paul, Thank you for the 5-star review! We’re glad Daren was helpful, professional, and took the time to walk you through your options. We appreciate you choosing RIHI!

🚿 A Safer Bathroom Starts with the Right Shower. Whether you're planning ahead or helping a loved one stay comfortable at home, the right bathroom upgrades can make everyday life easier. Features like tub-to-shower conversions and low-threshold entries offer greater accessibility without sacrificing style. RIHI has been helping homeowners create safer, more comfortable bathrooms since 1949. Tap "Learn more" to explore bath solutions designed for every stage of life.2 days agoLearn more

• Warranty offered

  “…small, with a No-Hassle, No-Nonsense Warranty Learn More About Us ROOFING Keep your…”

• States a founding year

  “…Improvement Excellence Family Owned Since 1949 Step Into Summer Sale! Limited Time…”

• Free estimates

  “…Ugly Duckling Contest Schedule Your Free Estimate Today Call Today! 1 (800) 474-4493…”

• Financing available

  “…Financing manage cookies 100% Financing Available What to Expect - RIHI The Home…”

• Family owned

  “…of Home Improvement Excellence Family Owned Since 1949 Step Into Summer Sale!…”

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