Rigid Roofing LLC

All 3 of the one and two-star reviews we hold for Rigid Roofing LLC, most recent first.

• 1 out of 5Ty Scotta year ago

  Called the company due to a roof leak and was told someone would reach out to schedule a time to show up to the house to inspect the roof. However when they called I was busy and sent them to voicemail and they then proceeded to text me in which I never replied. When I originally called they asked for the address and since they had my address they decided to take it upon themselves to show up unannounced to the house and the person home at the time didn't know Rigid wasn't scheduled due to them knowing I had called multiple companies and was trying to schedule people to come out (RIGID was not one that I ever agreed to a date of time for them to come out). They proceeded to inspect the roof and tell the individual home at the time that a new roof was needed and when asked about a possible leak near the chimney (previous leak was there some years ago) they said they'd send a quote but recommended a new roof and said "We have been using May 2024 and getting everyone a new roof". They then proceeded after some days to send an email not with a quote but instead basically just saying "Thanks for giving us the opportunity to earn your business. Do you have any questions on the process going forward." So overall pushy, unprofessional, and not someone I would ever do business with. Roofers like these are why Home Insurance is getting so expensive since they see a hail storm and instantly tell everyone they need a new roof. Side Note: The owner of the company Jordan reached out to me and said it "rubs him the wrong way that I gave his company a 1 star even though I had no interaction with his company" let me be clear that my review is a combination of 2 accounts being my experience reaching out and the experience of the individual who was home and had to deal with the Rigid employee who showed up unannounced. So to say I had no interaction with the company when he reached out is false since the company would have never showed up unannounced had I not called and spoke with t

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Ty Scott, Thank you for sharing your feedback regarding your recent experience with Rigid Roofing. We sincerely apologize for any inconvenience caused during the process of addressing your roof issue. It's important to us that we maintain a high standard of professionalism in all interactions. Thank you for taking the time to provide feedback concerning your recent experience related to Rigid Roofing. We sincerely apologize for any discomfort or inconvenience that was caused during this process. It seems there was a misunderstanding, as we understand you are not the homeowner and did not personally interact with our team. Our primary intention was to promptly address the roofing concerns, and in doing so, we may have inadvertently overstepped by arriving without a confirmed appointment. We recognize how this could be perceived as unprofessional, and we apologize for any confusion this may have caused. Our communication and scheduling processes are essential parts of our service, and we regret that these did not meet expectations in this instance. We are committed to refining our procedures to ensure clear, respectful, and fully authorized interactions moving forward. Regarding our recommendations, we always strive to offer what we believe to be in the best interest of the property's safety and durability. We apologize if our communication came across as assertive or presumptive, as this was not our intention. Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us enhance our services. Please feel free to reach out directly if you would like to discuss this issue further. We welcome the opportunity to address any remaining concerns. Best regards, Jordan Owner, Rigid Roofing

• 1 out of 5Jessica Edwardsa year ago

  At Cheddars in Conroe, TX ..2:00pm in the parking lot going to my car and your employee leaned out of your company truck to yell “RAWR” at a 8 month pregnant lady for no reason driving dangerously close. Who does that? Get control of your workers and have them be respectful at work and outside of work hours. The guy was at least mid 20s with a beard.

  Reply from the business

  Dear Jessica, We take situations like this very seriously, as respect and professionalism are core values at Rigid Roofing. I sincerely apologize for this experience and assure you that this is not the kind of behavior we tolerate from our team members—on or off the job. We are actively looking into this matter and will take the appropriate steps to ensure our employees represent our company with the highest level of respect at all times. If you have any additional details that could help us identify the individual involved, please feel free to reach out to us directly at 936-777-2964. Thank you for bringing this to our attention. We appreciate the opportunity to correct this and reinforce the standards we hold for our team. Sincerely, Jordan Burns Rigid Roofing

• 1 out of 5ALEX SEDAa year ago

  Imagine an enormous someone banging on your door in the middle of the day in a neighborhood that has “no soliciting” signs posted while you’re trying to get work done only to find that person knows nothing about roofs and is just there to hand you a business card and flyer as though Google doesn’t exist. These guys are either desperate, inconsiderate or both. Either way, find real professionals to handle your roofing needs. A company that employs knowledgeable and considerate people.

  Reply from the business

  Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. Our intention is to inform residents about our services, and we understand your concerns regarding the approach. We are actively working on refining our methods to ensure they align better with community expectations and respect neighborhood policies. We value your input and would appreciate any additional suggestions you might have to help us improve. Please feel free to reach out directly if there’s anything more we can do to address your concerns or if you have other specific feedback. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. You Can reach us at 936-283-0200 Thanks!

• roof replacement62
• insurance claim assistance21
• professional crew19
• courteous staff13
• hail damage repair9
• hurricane beryl8
• damage assessment3
• tree removal2
• thorough clean up2
• fast scheduling2

14 more of the 173 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Shelley Davidoff15 hours ago

  A few months ago we had a roof leak. Jordan owner of Rigid Roofing came out the following day, on a Sunday and did a temporary fix. He then sent us Phillip who has been nothing but dedicated and provided us a great service during the entire process from start to finish. He treated our home as if it was his own with attention to detail. We are very pleased with our new roof. I highly recommend Rigid Roofing.

• 5 out of 5Arthur Zamarripaa day ago

  Did a great job. Great communication before,during,and after the job. Top notch service and work. Local family we are glad to give business and support!

• 5 out of 5Derek Alexander2 weeks ago

  Johnny did a great job of expelling the process and getting everything set up. Everything was completed as promised. Highly recommended.

  Reply from the business

  Thank you so much for the great review! We’re glad Johnny made the process easy, kept everything on track, and delivered exactly as promised. We truly appreciate your recommendation and your trust in Rigid Roofing!

• 5 out of 5Bailey Lowea month ago

  We had an amazing experience working with Philip McKenna! I called during a really bad storm after we discovered a roof leak, and he was at our house within 30 minutes. He quickly assessed the situation, explained exactly what was going on, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Bailey! We’re glad we were able to respond quickly during the storm and get your roof protected right away. We truly appreciate your trust in Phillip and the Rigid Roofing team, and we’re grateful for your recommendation!

• 5 out of 5Ta month ago

  Found a leak in mother in law suite late Sunday following a day of rain. Contacted multiple roofers. Rigid was the only one with availability to come see that day. Isaac was even able to make time the following day in between jobs to come over buy a bundle of shingles to match roof and do repair before storms hit the next day. Service was outstanding and so was price. Appreciate the help as it is always stressful with finding a leak. Will be using Rigid again in near future for help with gutters too!

  Reply from the business

  Thank you for the great review! We're thrilled Isaac could respond so quickly after the Sunday rain and complete your mother-in-law suite roof leak repair the next day with matching shingles — right before the next storms hit. We’re proud to offer fast emergency roofing service when others couldn’t. Glad we could ease the stress with quality work at a fair price. Looking forward to helping with your gutter repair or installation soon! Appreciate your business — Rigid Roofing is always here for reliable roof repair and leak fixes. Thank you again!

• 5 out of 5Roy Dozier2 months ago

  Phillip McKenna visited me May 29th and replaced my roof on June 3rd. Very fast and professional service, guys worked through the rain to make sure it was done. Would recommend to anyone looking for a solid quote and job performance.

  Reply from the business

  Thank you for the great review! We're glad Phillip and the team provided fast, professional service and got the job done right. We appreciate your recommendation and your trust in us!

• 5 out of 5Susan Blocher3 months ago

  This is my second review of Rigid Roofing and they earned my lifelong loyalty! I had my roof replaced in Bentwater on Lake Conroe and they were stellar. Coordinating with me and also with the contractor I hired to blow in attic insulation. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your continued trust and support! Reviews like this mean the world to us. We’re honored to have earned your loyalty after your roof replacement in Bentwater, and we’re just as thankful you called us again when you needed help with your home in Spring. At Rigid Roofing LLC, we truly believe in taking care of people first — whether we installed the roof or not. We’re glad Jordan and Kenny were able to step in quickly and help get the issue addressed. We’ll be sure to share your kind words with the entire team. Thank you again for recognizing the care, communication, and professionalism we strive to provide every day!

• 5 out of 5Zafar Qureshi3 months ago

  We recently discovered a leak tied to a solar panel installation that was done back in 2023. While the solar company has still been completely unresponsive for over a week, Phillip from Rigid Roofing stepped up immediately when we needed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share your experience and for your kind words about Phillip and our team at Rigid Roofing. We know how stressful situations like this can be, especially during severe weather, and we’re grateful you trusted us to help. Phillip takes great pride in treating every home as if it were his own, and we’re glad his responsiveness, honesty, and attention to detail made a difference for you during such a difficult situation. Providing clear communication, fair pricing, and thorough documentation is something we believe every homeowner deserves. We truly appreciate your recommendation and are thankful for the opportunity to assist you. If you ever need anything in the future, we’re always here to help. — The Rigid Roofing Team

• 5 out of 5Stacey Moore3 months ago

  I found Rigid Roofing online and it had good reviews so I took a chance and wow impressive is all I can say! They came out next day to check out my roofing situation and provided me pictures, explanations and a quote same day. This was on a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for giving us the opportunity to earn your trust! We’re thrilled to hear that your experience with Rigid Roofing lived up to the reviews you found online. Our team works hard to provide prompt communication, clear explanations, quality workmanship, and a smooth experience from start to finish. We truly appreciate your recommendation and your kind words about our professionalism and attention to detail, including the cleanup and final walkthrough. It was a pleasure helping with your roofing repairs, and we’re here anytime you need us in the future! — The Rigid Roofing Team

• 5 out of 5Robert Vernier3 months ago

  Rigid Roofing in Montgomery is the best. Kenny came out and worked with the insurance adjuster, confirmed I had hail damage. I was in need to get the job done and the house on the market.. Rain was in the forecast. Kenny and his crew …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind words and recommendation! We’re glad Kenny was able to help guide you through the insurance process and get your roof replaced quickly before the rain moved in. We know how important timing is when selling a home, and we’re thankful you trusted Rigid Roofing LLC to get it done. We’ll be sure to pass your compliments along to Kenny and the crew. Thank you again for your support!

• 5 out of 5Joseph Vernon3 months ago

  Samuel did a great job, quick and took care of us before the rain hits this week on a last minute call.

  Reply from the business

  Thank you for the great review! We’re so glad Samuel was able to take care of you quickly and get everything handled before the rain moved in. We know how stressful last-minute roofing issues can be, and we appreciate you trusting Rigid Roofing LLC to get the job done right. We’ll make sure Samuel sees your kind words. Thank you again for your support!

• 5 out of 5Shoni Neighman4 months ago

  Phillip McKenna from Rigid Roofing was fantastic from start to finish. We had issues with a previous roofing company who wouldn't continue to fight for us after our first claim was denied. They never returned our calls and were very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the fantastic feedback! We're thrilled to hear that Phillip made such a positive impact on your roofing experience. It's great to know that you had prompt communication and that the team was able to deliver the results you were looking for. Enjoy your new metal roof, and we appreciate your recommendation!

• 5 out of 5Julie LeForce5 months ago

  We just had our roof and gutters replaced by Rigid Roofing, and the entire experience was smooth from start to finish. Everything from inspection to insurance approval to installation was completed in less than two weeks, which was quite impressive. We worked with Philip, who stayed on top of the entire process from beginning to end, guiding us through the insurance side and coordinating everything seamlessly. He made the whole experience straightforward and stress-free!

  Reply from the business

  Thank you for the wonderful feedback! We're thrilled to hear that your experience with Rigid Roofing was smooth and efficient. Philip is indeed dedicated to providing great service, and it's fantastic to know he made the process stress-free for you. If you have any further needs in the future, don't hesitate to reach out!

• 5 out of 5Pat Henderson5 months ago

  Great job! Johnnie Monroe made the process easy, love my new roof!

  Reply from the business

  Thank you for your kind words, Pat! We're thrilled to hear that Johnnie provided you with a great experience and that you're happy with your new roof. If you need anything in the future, feel free to reach out!

After a detailed inspection of the asphalt roof, we replaced damaged sections to enhance durability and protection.Apr 21, 2026

• Licensed

  “…Licensed professionals handle every detail…”

• Insured

  “…Button Button ┌ Fully Certified & Insured ┐ At Rigid Roofing, we understand…”

• Warranty offered

  “…with premium materials and warranty protection Black check mark. Expert…”

• Free estimates

  “…Gallery Resources Helpful Videos Free Quote Contact Home About FAQs Financing…”

• Financing available

  “…We also provide financing options, subject to approved credit, so you…”