Rhoden Roofing LLC

8 of the 21 one and two-star reviews we hold, most recent first.

• 1 out of 5Cassie Zeiner3 weeks ago

  I rarely leave negative reviews, but after months of frustration, I feel others should know about my experience with Rhoden Roofing. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the detailed feedback, Cassie. The goal of roofing is to keep the elements out, and we share your frustration around this persistent leak. After the roof replacement, multiple visits from our warranty manager and (separately) our lead repair tech to conduct a water test, we were unable to reproduce nature's leak on this 100-plus-year-old home. If you are comfortable helping our team with this learning experience, please share pictures of the solution that worked for you. We want to apologize for the frustrating experience and thank you again for the opportunity to make our team better.

• 1 out of 5Gene Elmore2 months ago

  I would not choose to do business with Rhoden Roofing again. In my experience, the process required signing numerous fine-print authorizations on the salesperson’s laptop that effectively gave the contractor control over insurance payments and communications with my insurance company. I was repeatedly told not to worry because they would “take care of everything” and that my only responsibility would be paying the deductible. Several months later, after the company had already collected substantially more from the insurance carrier than I believed the work justified, I received what was described as a “final invoice.” The document still did not include an itemized breakdown of charges, only a total amount due, and it included charges for work that I do not believe was completed. In addition Rhoden charges a 2.9% fee for using a debit card. Since Federal law makes it illegal to charge a processing fee for debit card transactions (Durbin Amendment to the Dodd-Frank Act), Rhoden plays the word game to try to grab another dollar by calling the fee a "convenience fee". Hiring Rhoden Roofing was a decision I regret. Based on my experience, I strongly encourage homeowners dealing with storm damage or insurance claims to be extremely cautious about assigning insurance payments or claim authority to a contractor they do not know and fully trust. I also strongly recommend obtaining multiple detailed, itemized estimates from reputable roofing companies before signing any agreements or authorizations.

• 1 out of 5Michelle Oliphant, LSCSW3 months ago

  While installing our new roof, a worker punched a big hole through the bedroom ceiling. We understand things happen but no one told us this happened. I discovered the hole with sheetrock and insulation all over the floor at 10:30pm. I had to text to get them to acknowledge the issue. They then sent someone out to repair the ceiling. Disappointed in the quality of customer service/avoidance with the incident. Roof seems ok.

  Reply from the business

  Michelle, thank you for the honest feedback to help us serve our community better. Thankfully, safety incidents are rare enough that the bulk of our experience is in prevention, rather than recovery. This occurrence during re-decking shows that we always have something to learn: about prevention, recovery, and communication. We could have done better with proactive/transparent communication. While we're proud to provide a safe work environment for our team, roofing is a hazardous job and consistently ranks in the top 3 most dangerous professions in the US. Our day-of priority was the safety stop, and then to get the house enclosed and dried in to prevent further interior damage. The ceiling was not able to be repaired until the next day. From Mitch, Noah, John, and the rest of our team: we are sorry this headache happened during your project and impacted the peace and privacy of your home.

• 1 out of 5Steven Sutherland7 months ago

  You finished 50% of the work. Have not gotten back with me. No service. I paid the invoice received.

• 2 out of 5Des Tyler9 months ago

  I can’t speak on whether the roof installation was done properly or not because I am not in the roofing business. What I can speak on how poorly of a job they did cleaning up and putting furniture etc. back that they moved. We offered to move stuff and were told they would get it. We picked up over a dozen nails between the driveway and patio. Trash was left in the back yard along with the old shingles hanging off the vent for the fireplace. Nothing was blown off so there was debris from the removal of the roof all over the deck, back patio, and front porch. All of which we were told someone would be back out to take care of and no one did. Lastly they damaged one of our bushes and smashed several plants in the flower bed. I certainly hope they took more pride in installing the roof than they did in taking care of our property and follow through with coming back out.

  Reply from the business

  Desirae & Terry, thank you for the honest and detailed feedback. We were able to review this in both our project manager and construction department meetings as a cross-training opportunity for our team. Especially at this time of year as daylight hours get shorter, the importance of end-of-day care becomes especially important. We apologize for the jobsite messiness, and we can do better. Most importantly, thank you for the time and specific information to help us improve as a team.

• 1 out of 5Ny Crisa year ago

  Last year a got a job done with them. Paid over $1,600 for some chimney flashing. No further repairs were recommended. It was thought the issue was currently to no flashing there. The issue has continued. I called more than 1 company for …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Nancy – thank you for sharing your experience and we’re genuinely sorry that you feel frustrated after making a significant investment in your home. It sounds like you talked to our office manager and our projects lead last week. We’re open to coming out to do a warranty inspection, but until you allow us on site or share the photos, it’s difficult for us to find a solution. It sounds like the repair held out water for 15 months and then started to experience issues: we would like to find out why and make things right. Thank you for your diligence in documenting with photos – that is good advice to anyone investing in their home with a project. Let us know if we’re able to help.

• 1 out of 5Ethan Harveya year ago

  Started project in 2022. After long wait dealing with my insurance company, got a $2900 dollar payoff dropped on us. This was not in our budget 3 years after the service, and not very professional. I would not Reccomend Rhoden Roofing to anyone

• 2 out of 5Heather Ma year ago

  Installed in 2024 I regret choosing Rhoden Roofing. The roof may be fine, but the experience was frustrating and disrespectful from start to finish. Communication was terrible. After signing the contract in December, I didn’t hear from the project manager, Chris Johns, once—not even when the roof was finally installed in February. Every time I called the office, they said Chris would call me back. He never did. I should have known from the beginning when Chris made an inappropriate comment, telling me I “can’t use the money for a Disney trip.” That was out of line and condescending. Given how dismissive the whole process was, I can’t help but wonder if I wasn’t taken seriously because I’m a woman or a minority. No one explained what to expect, how the installation would work, or even gave me a heads-up before workers arrived at my house. I had to call multiple times just to figure out the next steps. When the crew finally showed up, I wasn’t even notified. To this day, I’m still finding nails in my yard. If you don’t mind being ignored, talked down to, or left guessing at every step, Rhoden Roofing is the company for you. Otherwise, I’d strongly recommend taking your business elsewhere.

  Reply from the business

  Heather, This is John Rhoden, owner of Rhoden Roofing. Along with Scott Raymond, our Head of Project Coordination, we attempted to reach you yesterday via voicemail and text, and we want to personally follow up on your concerns. We take feedback like yours seriously, and we’d love to better understand the specifics of your experience. It sounds like the combination of last year’s winter weather and a backorder on materials contributed to a delayed schedule and the need for more frequent communication during the pre-build process. However, we’re especially concerned by your experience with our team, and would like to learn more about those interactions so we can make improvements to our processes moving forward. You should have my personal cell, and I’m happy to connect directly at your convenience. Please reach out when you have a moment—we genuinely want to hear your perspective and work together to ensure we provide a better experience for all of our customers. Sincerely, John Rhoden

• courteous staff59
• estimate46
• new roof36
• gutter replacement27
• thorough inspection19
• storm damage repair14
• shingle replacement13
• installation crew12
• skylight replacement9
• tile roof repair8

14 more of the 374 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Travis Smith21 hours ago

  Drake and his crew were fantastic! Very Hard working and professional and polite. The team was amazing.

• 5 out of 5Gary Greena day ago

  The crew was competent, professional, and courteous. James gave us good advice about taking down pictures. And he kept us informed on progress. Good job.

• 5 out of 5Byron Chrisler2 days ago

  Selected Rhoden Roofing for extensive repairs for my roof. This was a very good decision. From the inspection process completed by Braydon and the actual work completed, earlier than expected, Angel and Anthony worked in 108 degree …

  Google cut this review short. The full text is on their Google profile.

• 3 out of 5Brian Daines2 days ago

  Service was OK, was told I would get estimates for my soffit end caps, asked about three times and I never got an estimate, roofers and foreman did a great job, I was told I’d have netting in front of my house to protect from nails and I did not get that , they tried to charge me for things they didn’t do, but after calling them and reviewing everything they made it right, I personally would not use rohden Roofing again

• 5 out of 5jane hagan2 days ago

  Cannot recommend them enough!!! From the beginning estimates to the final installation, they were fabulous!!! Communications with Carson and Drake made everything so easy!! I would definitely recommend Rhoden Roofing to anyone needing a roof!!!

• 5 out of 5Grant Warren4 days ago

  Pat did a great job with my claim and getting everything lined out for me, communicating everything along the way. Jared and his team were excellent and did a great job on the roof. Highly recommend.

  Reply from the business

  Thank you for the review and the recommendation, Grant! Clear communication and quality work is the standard for every project , so it's great to hear how helpful Pat was navigating the process with you, as well as how helpful Jerrod was during the construction process. Enjoy your new roof!

• 5 out of 5Wesley Regehr4 days ago

  Drake was very accommodating and answered every question that I had. He made sure I understood the contract and just is s great person. Recommend highly!

  Reply from the business

  Thank you for the kind words and for acknowledging Drake's ability to keep you informed! We appreciate the review, Wesley.

• 5 out of 5Connie Christian2 weeks ago

  Rhoden Roofing just completed installation of our roof. We were very pleased with the results! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  That's wonderful to hear -- thank you for the feedback! We want homeowners (and neighbors) to look up and think of the roof, not look down and be reminded of it when they see debris. We appreciate the review, Connie.

• 5 out of 5Vicki Short2 weeks ago

  Rhoden did a great job in the initial inspection of our roof and then working with our insurance adjustor on the new roof. The roof replacement was very professional & communication with Brett, Drake and the team were top notch. Keith & Vicki

  Reply from the business

  Thank you for the kind words, Keith and Vicki. Our in-house claims team is always happy to help, and Brett and Drake take pride in their communication. So glad to hear your project went well. Enjoy your new roof!

• 5 out of 5Lisa Glosson2 weeks ago

  We are so pleased with the excellent workmanship and professionalism of the entire Rhoden team! Thank you to James Telfer, project coordinator, Hayley Standley and Meagan Kettler, schedulers, Lachlan Jones, on-site foreman, Joseph Goodrum, claim processor, and Sarah Linder, accounting department. Thank you all for a job well done!! We will definitely use Rhoden Roofing again and recommend you to all our friends!!

  Reply from the business

  Thank you for taking the time to leave a review and for shouting out the team here at Rhoden Roofing! We appreciate the recommendations and hope you enjoy your new roof.

• 5 out of 5Connie Christian3 weeks ago

  Rhoden Roofing just completed installation of our roof. We were very pleased with the results! From the beginning, communication with their sales staff was excellent. Calls and questions were answered quickly and they worked very well with our insurance company following the filing of our claim. They kept us informed of where the claim was in the approval process and told us accurately as to what time line to expect. Clear up to the day of installation, the staff at Rhoden was quick to call and inform us of weather and other delays and when we could expect installation to begin. Many thanks goes to Halley in the main office who quickly informed us of changes due to weather and other unexpected occurrences. Prior to the day of installation, our Project Manager, Jerrod Byrne, stopped by our home to explain the installation process. He provided his phone number and asked us to please contact him with any additional questions. Communication was excellent at every turn, which we deeply appreciated. We expressed concern over left over nails in our yard and flower beds following the installation. He assured us they would go over our yard multiple times getting stray nails collected so they would not be run over by the mower or find our car tires. And that has proved true! The morning of the tear off, the crew began by draping large black netting over our many flower beds so they would be protected from falling shingles and other products. Again, Jerrod let us know that if any flowers were destroyed, Rhoden would reimburse us for them. I was shocked, as this is the third roof we have had on our home and previous roofing companies had not offered this. The crew worked very hard the first day. They were at our home at 6:15 and stayed until almost dark trying to compete as much of the roof as possible. We were amazed how well they all worked with one another. Their lead roofer had a huge cooler full of drinks for the men on this very hot day and managed all

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  That's wonderful to hear -- thank you for the feedback! We want homeowners (and neighbors) to look up and think of the roof, not look down and be reminded of it when they see debris. We appreciate the review, Connie.

• 5 out of 5Jeff Wilson3 weeks ago

  Shout out to Shawn Dean @ Rhoden Roofing for his help in getting a new roof and guttering For my mom‘s house. From day, one he was on time and Has done everything he said he would do! He went to bat for. Us with the insurance company ! The new roof looks great and I’m anxiously awaiting for the gutters and downspouts to be installed. I’m sure they’ll look great as well., I highly recommend Rhoden Roofing and Shawn Dean!!

  Reply from the business

  Thank you for the review and for recognizing Shawn's follow through! We're so glad to hear that the insurance process and roof replacement went well for your mom's house.

• 5 out of 5keith ast3 weeks ago

  Jose R. And his crew did a phenomenal job. From start to finish they were very professional and communicated with us very well. Mitch D. Was excellent to work with in handling insurance and payments. Definitely give Rhoden Roofing a call.

  Reply from the business

  We are so glad to hear that Jose and Mitch made the roof replacement go well for you, Keith. Thank you for your feedback!

• 5 out of 5Chris Koehla month ago

  I was finishing lunch at my kitchen table when I looked up and noticed a small water stain on the ceiling. My heart dropped, and I suddenly felt this feeling of dread wash over me. I thought to myself, OMG, I've got a leak in the roof. My …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We loved reading this review. Thank you for taking the time to leave such kind feedback. A roof is an investment, and a paralyzing one without education, which is always our priority. From Brayden's initial inspection to Meagan's responses all the way through to Lachlan's communication and follow-through, we could not be more proud to have offered education, honest answers, and most importantly a roof that will last a lifetime with a clean property. Thank you so much for the review, Chris!

Storm damage was expertly addressed with a complete roof replacement, ensuring lasting protection for this duplex.2 days ago

• Warranty offered

  “…Culture & Core Values Lifetime Warranty Construction Process Service Areas…”

• Free estimates

  “…Roofing, LLC (316) 927-2233 GET A FREE ESTIMATE Commercial Roofing Commercial Roof…”

• Financing available

  “…I Affordable Financing Options We have financing options available…”

• Mentions the BBB

  “…Readers Choice Award (2020) , and BBB A+ Rating & Honor Roll Recipient (2012…”