Rapid Exteriors - Roofing, Siding, Windows

The only one or two-star review we hold for Rapid Exteriors - Roofing, Siding, Windows.

• 1 out of 5Andrea Palmer5 years ago

  Absolutely do not recommend. Below I posted my BBB Report. The salesman intentionally mislead me into over ten thousand dollars worth of home repairs by assuring me everything we discussed was included. I made an insurance claim 8/6. Rapid Exteriors was recommended to me by our realtor so I called and they met with the adjuster. I asked for an estimate right away due to the sale of our home. The salesman Kane said he wouldn't give me an estimate or schedule until he say the insurance paperwork. When I received the paperwork I emailed it to him and he said he could have it completed in the 2 or 3 week time frame that we had until closing. Kane sent me a contact on 8/11. I emailed, called, and texted him asking if it included everything we talked about (the roof, window clads, and gutters) he assured me by text on 8/11 and phone 8/12 that everything would be taken care of. We scheduled the work to be completed on 8/21. On Thursday 8/20 the materials were dropped off. I received a text from Kane that night that now the roofers were 2 days behind. I tried calling him but he did not answer. I sent him a text And he assured me again everything would be completed. After he spoke with my realtor they decided the roofing crew would come on Saturday. The roofing crew showed up and worked until 7:30. At 8pm Kane texted he wanted to come pick up the check. The following Sunday we arranged to meet in the afternoon, when he came we showed him some concerns. I asked him about the gutters being done and at this time he told us they were NOT included in the price and they were subcontracted to a different company but we would just pay Rapid Exteriors for everything and asked us to pay for the roof. We told him we wanted our concerns fixed and that we thought gutters and clads were included in the price. He just replied that he doesn't know what to say and that I signed the contract. Their contract says that they will be honest and ethical and I believe I was intentionally misguided

  Google cut this review short. The full text is on their Google profile.

• insurance filing4
• attention to detail4
• siding repair3
• hail damage repair3
• gutters repair2
• courteous staff2
• timeliness2
• cleanup2
• home repairs2
• professional team2

14 more of the 30 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5J P3 weeks ago

  I really enjoy working with the whole team.

  Reply from the business

  Thank you JP! It was a pleasure working with you as well!

• 5 out of 5Andrea Fayville3 weeks ago

  Nick and his crew are amazing. Nick will listen to all of your needs and help guide you to what makes sense, make sure you’ve considered all the options, and make the entire process seamless. If you’re looking for a respectable company and someone who will help elevate the stress of protecting your home, call Nick.

  Reply from the business

  Thank you for the glowing review Andrea!

• 5 out of 5Kyla Hansena month ago

  Great experience with Rapid Exteriors! The team was professional, communicated well, and did high-quality work. Everything was completed on time, and I would definitely recommend them to anyone needing exterior home services.

  Reply from the business

  Thank you so much for the great review! We are thrilled to hear you had such a positive experience with our team. Whether it is roof repair or window installation, our goal is to get the job done right and on time. We truly appreciate your recommendation and look forward to helping you with any future exterior home services!

• 5 out of 5Dwight Krausea month ago

  Nick and his team did an excellent job on our siding and windows. They are all very courteous and professional. I can't believe how nice our little house looks!

  Reply from the business

  Thank you Dwight! We love hearing that our team did such a great job for you!

• 5 out of 5Chad Ambroz2 months ago

  Great people to work with! Highly recommend.

  Reply from the business

  Thanks so much for the recommendation Chad! We love hearing this and truly appreciate you taking the time to share your experience. Hope to work with you again soon!

• 5 out of 5Jamie Mulhair3 months ago

  We just want to take a moment to truly thank Kane for everything you’ve done for us. Your hard work, patience, and dedication have meant more than we can put into words. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this incredibly meaningful message. Kane truly embodies what we strive for as a company, and your words about his patience, integrity, and commitment mean a lot—not just to him, but to our entire team. We understand that situations don’t always go as planned, and we’re grateful we could be there to support you and help you move forward during a challenging time. We’ll be sure to share this with Kane—recognition like this goes a long way. Thank you again for your trust and for allowing us to be part of your journey.

• 5 out of 5Roderick D. SchadEdited 3 months ago

  Rapid Exterior Inc. What can say? Help with warranty claims on our roof shingles. A very complicated process but he made it successful and did the shingles replacement. Very professional, outstanding job. Completed and clean up in 2 days …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the thoughtful review—we really appreciate you taking the time to share your experience. We know how complicated warranty claims can be, so we’re glad we could help guide you through the process and get everything approved and completed successfully. It’s great to hear that you were happy with the professionalism of our team and the quick turnaround. We also appreciate you mentioning Kane and the crew—taking care of those additional repairs is just part of doing the job right. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for the recommendation!

• 5 out of 5Katlyn Tippetts3 months ago

  Nick is the best! Highly recommend

  Reply from the business

  Thank you so much for the recommendation Katlyn!

• 5 out of 5Josh Biberdorf3 months ago

  Rapid exteriors does a great job. I appreciate the attention to detail and the quality of work. I would highly recommend them.

  Reply from the business

  Thank you for the kind words and recommendation—we truly appreciate it! Attention to detail and quality workmanship are a big focus for our team, so it’s great to hear that stood out to you. We’re grateful for the opportunity to earn your trust, and we’re always here if you need anything in the future.

• 5 out of 5A. Wells3 months ago

  Amazing company! Easy to contact, quick to respond, and they do amazing work. I had my gutters, roof and window wraps replaced because of hail damage. They came out and did an inspection that day. Super happy with the service

  Reply from the business

  Thank you so much for the great review! We’re glad to hear the process was smooth from the start and that our team could respond quickly and get your inspection taken care of right away. It’s awesome to know you’re happy with the work on your gutters, roof, and window wraps—that’s exactly the experience we aim to provide. We truly appreciate your business and are always here if you need anything down the road!

• 5 out of 5max sellers3 months ago

  Nick's knowledge of my roofing needs was immensely helpful in my decision to go with standing seam metal roof...

  Reply from the business

  Thank you for the great review! We’re glad Nick’s knowledge helped guide you in choosing a standing seam metal roof—it’s a fantastic, long-lasting option. Making the right roofing decision is important, and we’re happy we could provide the information and confidence you needed throughout the process. We truly appreciate your trust and are here if you need anything moving forward!

• 5 out of 5Daquan Brooks3 months ago

  I highly recommend Nick Hildebrand. He has helped me on my property here in Rapid City and assisted me with our previous home in Sioux Falls. If you are looking for someone who is experienced and knowledgeable, Nick is your guy with 13+ years of time in the business and brings 20+ years of industry experience to every project. He puts his customers first. He goes above and beyond when needed and is always prompt and responsive when questions arise or unforeseen issues occur. His attentional to detail, reliability, and commitment to excellence truly sets him apart. Stop searching. If your search brought you here, you’ve found the right guy!

  Reply from the business

  Daquan, thank you so much for the kind words and for trusting me with both your Rapid City and Sioux Falls properties—it truly means a lot. I’m grateful for the opportunity to work with you and appreciate your recognition of the effort we put into each project. Providing clear communication, attention to detail, and dependable service is always the goal, so I’m glad that came through in your experience. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for your support!

• 5 out of 5Jacob Wlodarczyk3 months ago

  Nick’s professionalism is exceptional and he is very thorough! There’s nobody I would trust more with my project than him. Thank you for helping me with my roof.

  Reply from the business

  Thank you for the kind words—I really appreciate it. It was a pleasure helping you with your roof, and I’m glad you felt confident throughout the process. Being thorough and making sure everything is done right is always the priority. If you ever need anything down the road, I’m just a call away. Thanks again for your trust and support!

• 4 out of 5Kristy Collins3 months ago

  My experience was good.

  Reply from the business

  Thank you for your feedback—I appreciate you taking the time to share your experience. I’m glad to hear everything went well. If there’s ever anything you need in the future, don’t hesitate to reach out!

The Black Hills is home, and we’re proud to support the places that make our community special. 💙 Giving back to local landmarks like Storybook Island is just one of the ways Rapid Exteriors is committed to serving our neighbors and strengthening the community we love. 💻 rapidexteriors.com4 days ago

• Warranty offered

  “…Free Estimates Five-Year Workmanship Warranty Certified Installers Roofing and…”

• States years in business

  “…Our professionals have over 20 years of experience helping residential and…”

• Free estimates

  “…Get Free Quote Today Facebook Instagram Rapid…”

Their site also states: states a founding year.