Purelight Roofing of Medford

All 3 of the one and two-star reviews we hold for Purelight Roofing of Medford, most recent first.

• 1 out of 5Lori Holmes2 years ago

  Two individuals from this Oregon based company came to my home in Ohio unsolicited with two clearly marked no soliciting signs posted outside my home. One at the base of the stairs leading to the porch and another above the door bell they …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Lori! Our sincere apologies for your experience. We'll pass this feedback along to the relevant managers.

• 1 out of 5Kelly2 years ago

  Lied to me!! Was supposed to repair and replace entire roof on carport, fix leak. From the estimator to the roofer agreed. I would have not done it if that wasn't being done! Now it's leaking, the part they didn't fix, and they tell me they only did a partial roof, and it's not their problem!

  Reply from the business

  Kelly, we understand your frustration. Our teams did not work on the portion of your roof that is currently leaking, as per the contract. We apologize for this miscommunication and appreciate you bringing your concerns to our attention. Ensuring accuracy when discussing the project's scope of work is vital to achieving our ultimate goal of customer satisfaction. Your account notes do indicate that our bid for the additional work included a discount as compensation for the inconvenience.

• 1 out of 5Al Hauer3 years ago

  It's been over a week, and no proposal given yet. And, they already have all my roofing dimensions for my solar project with them.

• solar installation9
• cost7
• easy process7
• courteous crew4
• professional workers4
• quality material3
• new roof3
• responsive team2
• fast crew2
• affordable2

14 more of the 19 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Dana McGlohna year ago

  This process was easy and affordable. The roofers were very professional

  Reply from the business

  Thank you so much, Dana. If you ever need assistance in the future, feel free to call us at 541-200-2896. 😊☀️ …

• 5 out of 5Robert La year ago

  Good price, quality material , on time professionals install , clean up outstanding, and best in business warranty

  Reply from the business

  Thanks for the great review! We're glad you’re happy with the price, quality, installation, and warranty. We appreciate your trust in us!☀️

• 5 out of 5Rebecca McGuirea year ago

  Our roofing team (Gavin and Danny) did a great job! They were hard working, through and conscientious. Our rooves were finished quickly and they did an awesome job cleaning up afterwards. Thank you guys!

  Reply from the business

  Rebecca, thank you so much for the kind words! Welcome to the Purelight family. Please do not hesitate to contact our customer service team at 541-200-2896 if you need anything!☀️

• 5 out of 5Daniel Guillena year ago

  My post install rep. was Gustavo. Very clear and easier to follow directions. I walked away from that call confident I know what I am doing. I very much appreciate the call Gustavo.

  Reply from the business

  Hi Daniel, we are so happy to hear that! We'll let Gustavo know to keep up the hard work. Thank and feel free to reach out to our customer service team at 541-200-2896 if you have any questions in the future! We are here for you every step of the way. ☀️

• 5 out of 5Sean Lawrencea year ago

  Gavin and Danny were definitely nice and honest guys to have do our roof. Super pleased with the whole process with purelight in general. They were on time and quick with the job and respectful the whole process keeping me informed. Very pleased, these guys deserve a raise.

  Reply from the business

  Sean, we appreciate the review!! Gavin and Danny are a great addition to our roofing team, so I'll be sure to pass along the kind words for them. 😊Welcome to the Purelight family! Feel free to reach out to us if you need anything. We are here for you every step of the way!☀️ …

• 5 out of 5Celynda Green2 years ago

  Fast and friendly!!!!

  Reply from the business

  Thank you for the enthusiastic feedback! We're thrilled to know that you found our service fast and friendly. Your satisfaction is our priority, and we're here to provide you with exceptional service whenever you need it. If you have any more comments or questions in the future, please feel free to reach out. We appreciate your support!

• 5 out of 5Daniel Coontz2 years ago

  High quality work done efficiently and respectfully. We’re very happy with our new roof and solar system. Such a great experience at a reasonable value.

  Reply from the business

  Thank you for your positive feedback! We're elated to hear that you're very happy with your new roof and solar system. Providing high-quality work, efficiency, and respect for our customers is a core part of our service. It's wonderful to know that you had a great experience and found value in the services we provided. We're committed to ensuring that our customers receive top-notch service at a reasonable cost. Thank you for choosing us, and we look forward to helping you maximize the benefits of your new roof and solar system.

• 3 out of 5Holly Brown2 years ago

  I had high hopes for this company given the positive reviews on here, but I have to say I am very disappointed. They started on the roof the day before heavy rain, and didn't cover the roof properly so we had several leaks and a kitchen …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Holly, we understand that unplanned and additional work can be a nuisance. We are truly sorry for the inconvenience you've experienced due to the roof leak and other damages. Your feedback is incredibly important to us, as it helps us identify areas where we can improve our standards and prevent such issues from happening again in the future. We genuinely appreciate your acknowledgment of our commitment to rectify our mistakes.

• 5 out of 5Victoria Hill2 years ago

  Purelight offered excellent quality service and products. Staff was helpful throughout the process.

  Reply from the business

  We appreciate your feedback, Victoria! It's great to hear that you had an excellent experience with PureLight and found their service and products to be of high quality. If you have any more feedback or questions in the future, feel free to reach out. Enjoy the benefits of your solar system!

• 5 out of 5Evelyn Villa Bernal2 years ago

  Professional and provided great service

  Reply from the business

  We're pleased to hear that you experienced professionalism and great service. If there's anything specific you'd like to share or if you have any further needs in the future, feel free to let me know. We appreciate your feedback!

• 5 out of 5Jeffrey Edwards2 years ago

  Just had our roof re done to prep for a solar install in the coming months. They did an excellent job! Clean up at the end of every day was great no complaints. I re routed two vents to another roof plane and showed the roofers which vents were dead to be patched and where the new ones need to go and they installed them without issue. The one piece of feedback I provided was the roofers showed up relatively unannounced. I was supposed to receive a call to confirm one of two days which never came and woke up to them ready to go on Monday. Not a huge deal miscommunication happens and the roofers and my contact person were apologetic of the communication Overall pleased with Purelight Roofing and would definitely recommend to friends and family.

  Reply from the business

  Jeffrey, our roofing team is thrilled to learn that you're satisfied with the work done thus far. We truly appreciate your understanding regarding the minor miscommunication and value your feedback. Your satisfaction is our priority, and we're grateful for any referrals you send our way. Don't forget to take advantage of our referral program, which offers compensation once the installation for your referral is completed. Please don't hesitate to reach out if you have any questions or concerns. We're here to assist you every step of the way!

• 5 out of 5KEVIN BURNETT3 years ago

  The team was responsive and professional from the roofing to the solar and the app training. Thanks

  Reply from the business

  You're welcome Kevin! We're delighted to hear that our team provided a responsive and professional experience throughout every aspect of your project, from roofing to solar installation and even app training. Your satisfaction is our … More

• 5 out of 5Tater3 years ago

  Very happy with the customer service and solid work done by Purelight. They made the process very easy and there were no issues from start to finish. I would highly recommend them.

  Reply from the business

  Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and installation process. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to support you every step of the way!

• 4 out of 5Deborah Weeks3 years ago

  Very congenial, polite workers. Make good if something is damaged. Fast workers. Good clean up