Phoenix Exteriors Roofing & Solar

8 of the 13 one and two-star reviews we hold, most recent first.

• 2 out of 5Laura Almasan9 months ago

  Be Careful! This company answered all my questions in the sales process, however in regards to the roof installation, I am very disappointed. One on side of the roof, the shingles were installed over old warped plywood and on the fly rafter, there were some areas where the plywood was not fastened properly. In addition, the replacement skylight is not the correct size and the interior drywall and framing inside the house needs to be redone. The crew did not clean up properly, plus they accidentally stepped on the tray holding the A/C mechanicals in the attic causing water to leak down two floors. Lastly, they should have given me the opportunity to move a replacement vent to the back of the house because the new one is twice as large and is unsightly on a low pitched roof. I am trying to work with them to get the wavy roof and bumps in the valleys rectified, however the company refuses to correct their mistakes. I am very disappointed in their complete lack of customer service and the refusal to stand by their work.

• 1 out of 5Marty BeachEdited 2 years ago

  UPDATE 5/24 - Although the install went smoothly, after barely 8½ months, the solar system stopped producing electricity - intermittently going down and the solar inverter incessantly beeping on faults. ComEd has disavowed fault as the solar inverter "faults" are within specification for allowable voltage in the state of IL. Repeated calls to Phoenix have been unsuccessful in resolving my issue; they are more focused on new installs (revenue) than existing customer service. Would be a hard "No" on recommend. Recently got three solar proposals, and Phoenix won our business with their thoroughness & professionalism. Nathan & team explained the entire process, including the state & federal tax incentives, as well as acquisition alternatives. When it came time to install, the team(s) were prompt, thorough, and clean. Robert's electricians were terrific, explaining everything as they progressed. Approval & activation through ComEd went smoothly, and now we're producing lots of electricity not only to run the house, but build credits with ComEd for nights & cloudy days. Would HIGHLY recommend Phoenix for your solar install.

  Reply from the business

  Hi Marty, Thank you so much for this lovely review! We're so proud of Nathan and the team, and we love hearing about our customer's fantastic experiences with them. We hope to service you again in the future. Enjoy your new products! 😃 …

• 1 out of 5Marcus Delgado2 years ago

  Unprofessional

• 1 out of 5Steve SimonEdited 2 years ago

  Stay far away from this company. Worst consumer experience I've ever had! We are currently suing them just to receive our money back from this company. Their response below is a complete lie. They are illegally holding our money! We ordered a new roof from Phoenix Exteriors in late September. We had a signed agreement for a new roof with Corey Cross & our roof still sits unrepaired. I gave Corey a deposit of $5,496.61 Oct. 3rd & still do not have a new roof. Phoenix Exteriors refused to honor the contract & refused to refund. This is a breach of contract for nonperformance. My wife tried to contact Corey & Nathan many times & they did not return her texts or calls. Nathan said pay for ice & water shield to code. Original contract states that this & all repairs will be to code. Nathan then requested we pay $855 for chimney flashing. They agreed to repair our severely damaged soffits & then later tried to remove this. We were told the roof would be complete in about 4 weeks in late Sept. & now in February, they left us with a severely damaged roof. We told Cara Rojas that their company has breached the original contract & we need a full refund & ignored. Corey from Phoenix Exteriors also has in the original contract 5 free boards & Nathan tried to change it to no free boards later. This is yet another breach. Phoenix Exteriors failed to apply for the permit for this roof. We were asked in Oct. about a permit & told the permit would be ordered, yet Cara contacted us in December & no permit. This is another breach for nonperformance. I then contacted the owner, Eric Stanis. He refused to honor the original contract & refused to refund. He blamed us & told us to cancel the contract which they have already breached many times & he will charge us cancellation fees they will determine. This is theft. Because of their negligence and multiple breaches this contract has been null and void for months. The contract states that if acceptance is declined by Phoenix Exteriors for a

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Mr. Simon, We are currently looking into your case file and are active about resolving this issue. Our Director of Operations, Cara Rojas, previously reached out to you early February about rescheduling (due to bad weather conditions,) or about a refund/change order. At the time of this response, we’ve sent multiple. We've also attempted to contact you numerous times since then, but have had no luck with a response. We very much want to work with you to correct any misunderstandings or issues. It is always our goal to satisfy our customer's expectations and standards. Please DM us at cara@phoenixexteriors.com for further investigation into this matter. Thank you!

• 1 out of 5God's WarriorEdited 2 years ago

  Deceptive.

  Reply from the business

  Hi, Could you please clarify the issue you're having? We'd like to understand the reason for this review. Contact us.

• 2 out of 5George3 years ago

  Don’t use this company for solar installations. The finished product looks awful. You can see the conduit on the roof, it’s not flushed and looks tacky. Snowing right now but I’ll update this review with pictures. I should have used my neighbor’s company. You can’t see the conduit. Phoenix said they will come and paint the conduit after but they have not. They also messed up my brick work when they trenched to the garage roof. Took forever to even get a hold of someone to talk to. Not very responsive. Stay away. If they ever paint the conduit or fix the brick work I’ll update this accordingly.

  Reply from the business

  Hello Sir, We’re very sorry to hear about your frustrations with this install, as we always strive to satisfy our customer's expectations. Just to clarify: We have offered to paint the conduit for you but would need to wait until Spring to do it. You had also directed us to install the panels on the garage to your house. Our installers had tried to advise you that there was more than enough space on the house itself and would not require any trenching or grass damage. Ultimately we went with your direction on going underground. Additionally, we trenched in the area you directly pointed out to us, which led into the brick work. The conduit would not be showing had you signed for an attic run. We hate seeing our customers unhappy and want to do everything we can to come to a resolve. If you’d like to reach out to us about this please DM cara@phoenixexteriors.com or call us at (847) 471-8519 to further discuss our options. Thank you!

• 1 out of 5Jaclyn Grandgeorge4 years ago

  Stay Away! I paid 10k for a new roof and a year later it was leaking again. While it was under warranty they claim it was due to excessive snow and would not fix. Now no one returns calls and I have to spend another 3k for repair because the botched the job. Unbelievable. Steer clear.

  Reply from the business

  Mrs. Grandgeorge, On Feb 17, 2021 during the widely known Chicago ice dam event you called us along with 100's of other Chicago clients. Here is a link for proof. https://chicago.suntimes.com/news/2021/2/22/22295697/roof-repairs-snow-ice-dams-thaw-leaks-warmer-weather On Feb 18, 2021 we sent a representative to all existing clients as we stand behind our warranty. At that moment your roof was covered by multiple feet of snow and a foot of ice in your gutters. We could not inspect. We asked you call us back when the snow/ice melt. We documented this in our report. On Mar 11, 2021 once the melt happened we sent a representative to we noticed the leak was coming directly through rotted wood fascia and soffit. That the leak you were occuring was from this area, not the shingles you paid us to install. We documented this as well in the report. In July, 2021 you hired an attorney on the threat of suit for said leak. We in turn sent the report to your attorney, who agreed this was not a covered workmanship claim. We did not hear from you since. On Sept 22, 8:16am you called and left a message requesting the color of your shingle. On Sept 22, 8:25am we called you back and left a Voicemail stating the color. Under no circumstances have we ignored your communications. Your legal group even confirmed the damages occurred were from a storm event and required you to make an insurance claim. That the roofing work was performed up to workmanship standards. Like many businesses we work off of word of mouth and reviews. We clearly did everything we were hired to do. We ask you to stop trying to actively hurt our business. Thank you for cooperating

• 1 out of 5dmbnumber365 years ago

  Phoenix Exteriors came out and solicited their services at my home. The representative said they would do a roof inspection, help with claim and follow up with insurance company if claim was only partially approved. Hesitantly, I did agree to sign up with them. The roof inspection consisted of inspecting the lower level of the roof. 75% of my roof is on the second story of my home. They did not get onto that portion of the roof or even use a drone to inspect it. I had to make the phone call to the insurance company to file the claim. When the independent adjuster came out to inspect the roof they were present, but not very vocal. Insurance company only approved a small dollar amount which did not exceed my deductible. Once Phoenix Exteriors were notified of this information they fell off the face of the earth. My recommendation to those looking to utilize their services would be to file a claim on your own. Based on my experience I felt that I pretty well did this anyways, but signed an agreement with Phoenix that if I was approved I would use their services for roof replacement. By going on your own you can then utilize a local roofing company that is more established in your area. In any case always do your own due diligence and make your own decision.

  Reply from the business

  Mr. Dmbnumber36: We received your review last evening. We would like to know more details of your circumstances so we can remedy the situation. Please email us at support@phoenixexteriors.com to tell us more details of who came to your home (name, make/model/color of vehicle), also the address of your home as we should have ample photos of each property we have been at. This is highly unlike any of our past client experiences, and we have serviced thousands over the years. Any more in-depth information to give the better so we can ensure this doesn't happen again. In regards to your comment of using a local roofing company, we are local to Chicagoland for 14 years and serve the entirety of Chicagoland. So we are local and per our reviews, we handle vast majority of our clients efficiently & professionally. Please help tell us more by emailing support@phoenixexteriors.com Thank you, Eric Stanis President UPDATE as of 4/21 We have never rec'd any emails or calls to resolve this issue. Most likely a competitor trying to cause harm to our stellar reputation.

• siding18
• solar panel installation15
• insurance claim assistance13
• smooth process9
• insurance adjuster meeting8
• responsive staff7
• hail damage repair6
• debris cleanup4
• new roof installation4
• shingle installation2

14 more of the 160 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Cori Koskela6 days ago

  Thank you for helping me in a time crunch when my house was being sold and my stress levels were through the roof. The roof looks beautiful and the house sale went through great.

• 5 out of 5Matt T.5 months ago

  Brian from Phoenix Exteriors came out for a free estimate to check if I had Ice Dam damage from this winter. He said i did. He told me how it happens and what to do to prevent it. He checked my roof inside and out and said the roof is not a problem. He didn't try to sell me anything, just gave me the facts and advised I get the small amount of mold from the winter, cleaned up, which I did. He even had a recommendation for that. Brian was very knowledgeable and up front about everything. If my roof ever needs attention again, I will not hesitate to call Phoenix Exteriors. Thank you very much for your professionalism and your thoroughness.

  Reply from the business

  Awe thanks Matt, appreciate that. We'd love to serve you more in the future. Yes, Brian and the team just want to help in any fashion that we can. Thanks again for taking the time to write this. Eric Stanis, Owner

• 5 out of 5Gina V6 months ago

  Phoenix helped me fix several issues in one job last year without raising the price for each one. Their employees communicated and worked well as a team. Brian used a heat detector to discover the location of a small roof leak. Robert …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Gerry Turner9 months ago

  Hired Phoenix Exteriors to replace old and worn siding. The overall process was fantastic. The staff is responsive, the job was done quickly, professional crew, and the property was spotless when they were finished.

• 5 out of 5Eric RossiEdited 10 months ago

  Put on an all new roof two years ago. It was a good experience. Two years later, there’s an issue and they are

• 5 out of 5Chris Caritinosa year ago

  We recently used Phoenix Exteriors to replace the roof on our home AND on a rental property. The people at Phoenix Exteriors were great to work with throughout the whole process. The whole crew was professional and careful around the …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Cody Kentzela year ago

  Brian Lewicki was hands down the best person to deal with during the process of getting a new roof from the start to the finish. He made it very easy to work with our insurance company and kept us updated from the time we first met until …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Wow this is great to read. Brian is a total asset and we are lucky to have him serve our clients. Thank you for such a kind review Mr. Kentzel Eric Stanis, Owner

• 5 out of 5Richard Loroa year ago

  I can’t say enough good things about Phoenix Exteriors and their employees. I am 100% pleased with the quality, price and professionalism. I worked with Antonio who helped me navigate the insurance issues I had with State Farm. It made all the difference on getting my home repaired properly. The foreman Robert was also great, he and his team were extremely attentive to my needs. The crews they sent out work fast, did a great job and cleaned up afterwards. I would highly recommend Phoenix Exteriors if you need roofing, siding or gutters.

• 5 out of 5David Wooda year ago

  Overall a great experience working with Marilyn Gerardo to obtain initial quote for new shingles while removing solar panels and re-installing. Kept me updated throughout the process and ensured their work met my expectations. Would highly recommend their services.

• 5 out of 5Jonathan Powella year ago

  This major home improvement was made easy by the great team at Phoenix. From the first phone call to the final walk through, everything was explained and well thought out. Hopefully I won't need another roof anytime soon, but if that time ever comes, I'm calling Phoenix Exteriors again. Great work guys!

• 5 out of 5dominic gianninia year ago

  Brian was very persistent and pursuing my business and once we met, he showed maturity knowledge of the business, and I was very impressed by by him

  Reply from the business

  Thank you Mr. Giannini - was a pleasure servicing you and your family. Brian was very grateful to have worked with you. Never hesitant to reach out with question or concerns.

• 5 out of 5Vasudeva Sankaranarayanana year ago

  We had an excellent experience working with Phoenix Exteriors. From start to finish, Brian Lewicki was incredibly helpful, he guided us through the entire process, answered all of our questions, and made sure we understood every step. He and the team were very thorough, which gave us a lot of confidence in the work being done. The crew was also easy to communicate with, completed the job quickly and efficiently, and were nice to work with. I highly recommend them.

  Reply from the business

  Mr. Lewicki and our Production Team are a great combo. We are lucky to have them here at Phoenix, but also lucky you chose us to complete your Roof Vasudeva! Thank you for the business & taking the time to write about your experience Best Regards Owner, Eric Stanis

• 5 out of 5Linda Kudlaa year ago

  I just had my siding replaced from recent storm damage and it’s like coming home to a new house. The quality of the product and the impeccable work that was done was beyond my expectations. A big thank you to Nicole, Juan and Rene for your incredible assistance throughout this process and also to the installers. I will continue to do all my home improvement projects with your company and thank you for your dedication to your customers.

  Reply from the business

  Hi Linda, Thank you so much for taking the time to review my great team. Lucky to have such caring staff. Appreciate the confidence you gave us to assist you and the upgrade to your home Eric Stanis Owner

• 5 out of 5MrVital0805a year ago

  Brian was an extremely easy and professional to work with. Brian went above and beyond in working with us and insurance. Team that showed up to do our roof was hard working and extremely fast. Our experience in working with Phoenix Exteriors especially Brian has been a pleasure.

  Reply from the business

  Brian is a great asset to Phoenix Exteriors and is dedicated to customer service. Thank you for the kind words sir.

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