North GA Gutters and Roofing

8 of the 17 one and two-star reviews we hold, most recent first.

• 1 out of 5B. X.Edited a month ago

  I highly recommend avoiding North GA Gutters and Roofing. They started off on the wrong foot by ignoring the 'No Soliciting' signs in my community, but I made the mistake of giving them the benefit of the doubt and let them inspect my roof. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave your feedback. After reading your review, I personally conducted a thorough review of your job file and the communications between you and our team to better understand your concerns. While I respect your right to share your experience, several statements in your review are inconsistent with the documented record. After conducting a thorough review of your job file, I found that from the time your claim was filed through the conclusion of our involvement, there were more than 20 documented email and text message communications, in addition to multiple phone conversations, between you and various members of our team, including Elizabeth, Will, and our office staff. Every one of those communications is documented within your job file. Based on that documented communication history, it is simply not accurate to state that we "ghosted" you or failed to communicate throughout the claims process. We also want to clarify that at no point do we promise homeowners that their roof will be approved by their insurance carrier. Our inspectors provide their professional opinion based on the storm-related damage they observe during their inspection; however, the final coverage determination always rests with the insurance carrier. In your case, we continued advocating on your behalf for several months, investing significant time, resources, and expense in an effort to obtain coverage. When we exhausted the options available through the carrier, we recommended an alternative avenue for review through a licensed Public Adjuster, which you agreed to pursue. We certainly understand your frustration with the outcome of your insurance claim. However, it is important to distinguish between dissatisfaction with your insurance carrier's coverage decision and the efforts made by our company. We dedicated many hours to your claim and incurred costs throughout the process, yet we were never compensated because our company is only paid if we are succes

• 2 out of 5Digital World11 months ago

  North GA Gutters and Roofing did an average job overall. The drone inspection was fine, but after that, the experience went downhill. There was no follow-up and poor communication.

• 1 out of 5Darlene Hollomana year ago

  This company is so unprofessional it’s not even funny. Let’s start with the salesperson , Dawson . He comes across as a nice personable guy, pretending that he’s going to be your advocate with the insurance company but once he gets the sale, you will not see him again nor will he respond to any calls or texts . The 1st appointment their rep,( not the salesperson ), showed up at my door an hour and a half AFTER the appointment with the insurance Adjustor .Luckily they couldn’t do the inspection that day due to rain or that Rep would have missed the entire inspection! There is zero coordination between staff members and when the Adjustor was at my residence there was NOBODY from the company that would advocate for me. Their guy primarily sat on the back of his truck the majority of the time. The insurance company gave me a quote and said if the contractor discovered that instead of replacing shingles they were too brittle that they would do a total roof repair but I suppose after this company thought they wouldn’t be doing the entire roof I never heard from them again. I would not recommend them at all and am seeking another company to replace my roof. They are the most unprofessional and untrustworthy company I have dealt with in a long time.

  Reply from the business

  Mrs. Holloman, Thank you for taking the time to share your experience. I want to begin by sincerely apologizing for the frustration and miscommunication you’ve encountered throughout this process. While we did experience a few unfortunate mishaps during your claim, I want to personally assure you that each issue was addressed promptly once brought to our attention, and we remain fully committed to advocating for you through the remainder of your insurance process. Regarding your initial adjuster meeting, we were notified that the adjuster arrived at your property an hour earlier than the scheduled appointment time, and unfortunately, the roof was too wet from heavy rainfall the night before, which made it unsafe for a proper inspection. Because of that, the meeting was rescheduled, but I understand how that confusion was frustrating and inconvenient. At the second adjuster meeting, which took place on a Sunday, our technician was not equipped with a ladder that was not tall enough to access your roof with the ladder assist present. We acknowledge that this should have been better coordinated in advance, and once we were made aware of the issue, we resolved it immediately. As for your sales rep, we have received similar feedback from other customers, and I want to be transparent in stating that he is no longer with our company. We take concerns like yours seriously and have made internal changes recently to improve communication and accountability across our team. Last week, the adjuster sent over the scope of work, and our office team has reviewed your file and made notes with next steps for moving forward on challenging the carrier’s decision. You are currently on our follow-up list with several other homeowners, and we are contacting everyone today and Monday to discuss next steps in detail. I do want to personally apologize for how this experience has made you feel. It is never our intention to make any homeowner feel abandoned or unheard. Our job is to fig

• 1 out of 5Hany Keddoa year ago

  If you want to work with this company, you should always contact them and confirm everything they say and keep all conversations and files and follow up on your case yourself with more than one person and if you contact the management it would be better because if the person in charge of your case leaves work no one will contact you to tell you anything and this is what happened to me and they put me in trouble with the insurance company that they were going to fix my roof last year and I left the case as if it was over but the person I was working with to fix the roof and demand a complete replacement of the roof left work and never answered my calls and now I am replacing the roof at my own expense with another company because of their mistake and they did not even give me a good price because of this mistake but gave me a price more than 2000 dollars and with lower quality and warranty I will never think of dealing with them again

  Reply from the business

  Mr. Keddo, thank you for taking the time to leave a review. While we always appreciate feedback—positive or negative—we do feel it’s important to clarify a few key facts regarding your situation. We first assisted you in May 2024 when you requested help filing a claim for storm damage. At that time, your insurance company approved only 8 shingles for repair, and we advised you that—based on your roof’s condition and age—it was unlikely that the insurance company would approve a full replacement. You made it clear that you did not want to settle for a partial repair, so at your request, we referred you to a licensed Public Adjuster to help escalate your claim. On May 10, 2024, you signed a contract with that Public Adjuster, and at that point, they took over your claim. After reviewing your policy and documentation, the Public Adjuster concluded that they could not move your claim forward and subsequently closed your file. You did not contact our company again at that time to request the repair of the 8 shingles. Fast forward to June 2025, over a year later, you informed us that you had filed a new claim on your own after additional storms. This new claim resulted in approval of approximately 5 squares on one slope. However, your insurance carrier specifically stated they could not re-approve the previously covered 8 shingles, as coverage had already been extended under the earlier claim (which remained under your deductible and required out-of-pocket repair). You expressed frustration that we did not notify you that your original sales rep no longer worked with us. However, since your claim had been closed by the Public Adjuster and we were no longer actively working your file, there was no open job or ongoing communication that would have triggered an update at that time. That said, we sincerely apologize if that caused any confusion. When we spoke in 2025, you asked for pricing to repair the areas from both claims. We informed you that we could complete the repair

• 1 out of 5Susan Schmidta year ago

  Not a customer and will not be based on their advertising tactics. I did not ask for a consultation or quote from this company, however, Trevor left a "Sorry We Missed You!" sticker on my door saying he "noticed hail damage to the exterior" of my home, "noticed a defective shingle," and "roof appears to be at replacement age." I don't appreciate their scare tactics to drum up potential customers. I know my roof is not in the shape he is suggesting it is, but others may not.

  Reply from the business

  Hi Susan, I apologize that you feel this way as it is never our intent to scare anyone to earn business. Trevor is a new employee of ours on his 2nd week and is still learning. I do value your feedback and I will use this as a training opportunity. Please feel free to contact me directly if you have any further questions or concerns. Thanks, Christi Dorsey Owner 513-908-8279

• 1 out of 5Alex Liber2 years ago

  Although I am not a current customer with this company, I would never be. After a company truck almost ran me and 3 others off the road, swerving in and out of traffic and break checking people at 7am is very unprofessional conduct on behalf of its employees. If I can’t trust them driving on the road, I certainly wouldn’t trust them with he care of my house.

  Reply from the business

  I apologize Mr. Liber. We have dash cams in all of our company vehicles as safety is our number one priority. Thank you for the feedback. We will review the footage and address this immediately. Below is our office number, if you could give us a call and provide a bit more information that would be helpful. Christi Dorsey Owner (678) 316-2828

• 1 out of 5Stuart Schwartz4 years ago

  Out of business? They put a roof on our house about a year ago. We have some bad leaking now. Chris came out to look at it but I have not heard from anyone in three weeks and all I get is "voice mail full" when I call their phone number.

• 1 out of 5Reba Halleck4 years ago

  They put a new roof on our house. It is leaking around the chimney. Chris came out the first time and said it just needed calking. It is still leaking so I called again. I have called several times with no response. No response on Messenger, Facebook or by text. Buyer Beware!

• gutter replacement23
• professional work12
• initial inspection11
• courteous staff10
• insurance claim assistance10
• responsive8
• smooth process5
• gutter guards3
• new roof installation3
• hail damage3
• clean job site2

14 more of the 143 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mouneesh Badama month ago

  I had the pleasure of working with this company after my roof sustained hail damage. Their team was professional, knowledgeable, and responsive. They walked me through the insurance claim process & communicated directly with my insurance …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Mouneesh — we appreciate you taking the time to share your experience and for trusting us with your hail damage repair. We’re glad our team could streamline the insurance process, install your Owens Corning Duration Estate Gray roof and gutters efficiently, and leave your property clean. Your recognition of our crew’s professionalism and communication means a lot, as we take pride in customer satisfaction. If you need anything else in the future, please don’t hesitate to reach out.

• 5 out of 5Sally Ca month ago

  ⭐⭐⭐⭐⭐ We had a wonderful experience with North GA Gutters & Roofing. They were professional, dependable, and did an amazing job with our roof and gutters. The quality of their work and attention to detail really stood out. We highly recommend them!

  Reply from the business

  Thank you, Sally. We're thrilled you had a wonderful experience with North GA Gutters & Roofing. We appreciate your kind words about our professionalism, dependability, and attention to detail and are grateful for your recommendation. Please reach out anytime if you need anything else.

• 5 out of 5Emilia Bensona month ago

  We had a great experience with this company for our gutter repairs. They were responsive, professional, and explained everything that needed to be fixed. The work was completed efficiently, and our gutters are working perfectly now. The team was friendly and left everything clean when they finished. I would definitely use them again.

  Reply from the business

  Thank you, Emilia! We're thrilled to hear you had a great experience and that your gutters are working perfectly. We pride ourselves on responsiveness, clear explanations, and leaving the job tidy, so it's wonderful the team delivered on that. We appreciate your recommendation and look forward to helping you again in the future.

• 5 out of 5Maya Gomeza month ago

  ⭐⭐⭐⭐⭐ Great experience with North GA Gutters & Roofing! The team was friendly, professional, and completed the job with excellent workmanship. They were reliable, easy to work with, and our roof and gutters look amazing. Highly recommend!

  Reply from the business

  Thank you for the wonderful 5-star review and recommendation. We’re thrilled our team was friendly and professional and that you’re happy with your roof and gutters. We appreciate your trust in North GA Gutters & Roofing and look forward to helping with any future projects.

• 5 out of 5Mariana Coronaa month ago

  ⭐⭐⭐⭐⭐ North GA Gutters & Roofing provided excellent service from start to finish. The team was professional, efficient, and did quality work on our roof and gutters. Great communication and attention to detail throughout the process. Highly recommend!

  Reply from the business

  Thank you so much for the 5-star review, Mariana. We’re thrilled to hear our team was professional, efficient, and delivered quality work on your roof and gutters. We appreciate you recognizing our communication and attention to detail. Thank you for recommending us, and please reach out if you need anything in the future.

• 5 out of 5Lesliea month ago

  Highly recommend! Everyone was professional, easy to work with, and made the whole process stress-free. The roof turned out great, and you can tell they really care about doing quality work. If you need a roofing company, this is definitely one to call!

  Reply from the business

  Thank you, Leslie, for the wonderful review and recommendation. We’re thrilled to hear our team made the process stress-free and that you’re pleased with your new roof. We take pride in doing quality work and appreciate you recognizing that. If you need anything in the future or know someone who needs roofing, we’d be happy to help.

• 5 out of 5PING TAMa month ago

  Elian was very considerate

  Reply from the business

  Thank you for your kind review. We're glad Elian was very considerate and made your experience positive. We appreciate your feedback and look forward to serving you again.

• 5 out of 5Ben Eadesa month ago

  Nate gave me a free consultation when I was worried about my roof. It was absolutely no pressure and it turned out my roof was fine. If you want an honest opinion, call North Georgia roofing

  Reply from the business

  Thank you so much for taking the time to leave us such a thoughtful review! I'm especially glad to hear that Nate provided you with an honest, no-pressure experience. At North GA Gutters & Roofing, we believe the right thing to do is give homeowners an accurate assessment—even when that means telling them they don't need a new roof. Building trust and treating people with honesty and integrity has been the foundation of our business for the past 16 years. We'll be sure to share your kind words with Nate. Thank you again for your recommendation and for giving us the opportunity to earn your trust. If you ever need us in the future, we're only a phone call away!

• 5 out of 5Project Wildlifea month ago

  Exceptional service. I’m Met the owner and he fixed my roof. If you live in an HOA, I highly recommend. Quick and clean.

  Reply from the business

  Thank you so much for your kind words and for taking the time to leave us a review! It was truly a pleasure meeting you, and we're grateful for the opportunity to help with your roofing project. I'm glad to hear you were happy with our service, as well as the speed and cleanliness of our work. We also appreciate you mentioning our experience working within HOA communities. Navigating HOA requirements and approvals can sometimes be one of the more challenging parts of a roofing project, and we're proud to help make that process as smooth as possible for our homeowners. Thank you again for your trust in North GA Gutters & Roofing. If you ever need anything in the future, please don't hesitate to reach out. We truly appreciate your business!

• 4 out of 5Cherie Bowman3 months ago

  All the personnel we had contact with were very nice and helpful and personable. The installation crew arrived promptly on installation date and were very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Cherie, for the kind review and for noting our team's professionalism and prompt, careful installation. We're glad the crew took care of your plants and left the site clean, and that the color choice enhanced your curb appeal. We appreciate you recognizing our coordination with your insurance adjuster and will continue to cooperate on the final inspection. If you need anything else, please reach out.

• 5 out of 5jay allbrittenEdited 3 months ago

  i was greatly impressed with your whole company from top to bottom. Mr. Will handled everything with complete perfection. Will dealt from the beginning with the insurance company to a degree of great satisfaction. Will guided me through …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Jay, for the fantastic 5-star review and for recognizing Mr. Will and the entire team. We’re delighted that Will’s handling of the insurance, clear communication, and the professionalism of our roofing crew and managers made the process smooth for both your house and the two-story shop. It’s great to hear you’re happy with the finished result, and we appreciate the trust you placed in us. We’re here if you need anything in the future.

• 5 out of 5Robert Rigney4 months ago

  Elian was terrific. He filed claim and very smooth process. Very competitive bidding process. Very frank and transparent process. If thinking getting roof work would suggest giving them a call for the work.

  Reply from the business

  Robert, thank you for the wonderful review and for recommending us. We're glad Alejandro made the claim filing and bidding process smooth, frank, and transparent. We appreciate you trusting us with your roof work. If you or anyone you know needs roofing services, please give us a call.

• 5 out of 5Jessica Petersen8 months ago

  Great experience! North Georgia Gutters and Roofing made the process of getting a new roof very easy. They worked well with our insurance and everything was very professional. It’s been a few months since we’ve gotten the roof and we’ve had no issues. I recommended them to a friend and their roof turned out great too!

  Reply from the business

  We’re happy to hear everything went smoothly and that your roof has been performing great months later. That’s exactly the kind of long-term quality we strive to deliver on every project. We truly appreciate you recommending us to a friend — referrals mean the world to our team.

• 5 out of 5alice diprima9 months ago

  A wonderful company to work with. I had a difficult insurance company dealing with roof damage from hail and fallen tree.North Ga. Staff expertise and persistence produce great results for me. The reroof was seamless, their workers were professional, considerate and careful of my personal property and clean up was superb.

  Reply from the business

  Thank you so much for the wonderful review! We truly appreciate you taking the time to share your experience. Our team understands how challenging insurance claims can be, so hearing that our expertise and persistence made the process easier for you means a lot. We’re also glad to know that the roof replacement went smoothly and that our crew maintained professionalism, respect for your property, and a clean job site. Providing a seamless and stress-free experience is always our goal. Thank you again for trusting North GA Gutters & Roofing with your home! Warm regards, Christi Dorsey Owner

• Licensed

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• States a founding year

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• Family owned

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