NexGen Exteriors

All 7 of the one and two-star reviews we hold for NexGen Exteriors, most recent first.

• 1 out of 5Jamie K2 weeks ago

  It took them 3 months to finish my siding. All summer basically. They broke my railing to my front steps. Covered up the electric components for the doorbell so now we can't put a doorbell back on on our front door. snipped our ice damn chord on our roof, that they then had to replace, did a terrible job installing the trim around our windows. Didnt caulk basically the entire house for weeks while it was raining. Our project manager was absolutely terrible and left the company before they finished. The communication was horrible. They would tell me that materials would be dropped off, or the workers would be on site that day, and... crickets, no one would show. There were points in the project where they just wouldnt show up for one to two weeks at a time. They wrapped my house incorrectly, and i had to get up on a ladder myself and fix it.. as I was panicked because we had multiple storms come through. They came back to "fix" the railing but it was done poorly and then came back and did it poorly AGAIN.. then they decided it was okay to just leave the garbage wood pile in my yard, that we now have to figure out. There were razorblades left on the ground, (we have kids living here) and their CLOTHING behind. they made a hole in my ceiling from getting the roof done, told us its just what happens, and they dont do interior fixes. (Of course they dont because they know they're gonna mess up) if I had known how terrible and stressful this would be, I wouldnt have got all this work done by this company. We invested the most money we ever had in ANY company having full faith in them all for the VP to throw it back in our face with 1000 dollars off and dinner.. 80+ grand and they can't do better than that? Honestly, just get your house projects done elsewhere. The workmanship was not the best.. if im being honest. Only good part of this experience was Hailey and Jake for picking up all the pieces, or attempting to anyway.

  Reply from the business

  Thank you for taking the time to share your feedback.  We understand your frustration and appreciate the opportunity we had to meet with you last week to review the remaining items in person.  We are committed to addressing the outstanding concerns and working with you to bring the project to a satisfactory completion.  We look forward to continuing to work with you until the remaining items have been resolved.

• 1 out of 5Kathy Eastman3 weeks ago

  I WOULD NOT DO BUSINESS THIS COMPANY!!!!! They replaced our roof in November, we were out of state for the winter. When we got back in April our ceiling inside had water damage from the flue pipe and the installation was also damaged. We had no leak ever before, until they replaced the roof. The flue pipe was not properly installed after the roof was replaced. When we got home we called them and they came out to fix the flue pipe that was improperly installed, the pipe was at a 20 degree angle which did not seal the pipe. They also did some repair to the roof. They indicated at that time they would take care of the damaged ceiling. We received a message that they were going to send out a painter to fix the damaged ceiling and had some materials delivered to repair the roof, which was on our deck for about 4 weeks. Then they sent messages saying that they would not repair the damaged ceiling. They did have someone come out to fix the pipe and it still is not straight on the roof, which the bill for that came to us. They also took off our leaf guards which they were not going to put back on, they did put them on 7 months later. I WOULD NEVER DO BUSINESS WITH THEM AGAIN THEY ARE TRYING TO BLAME US FOR THE DAMAGE.

  Reply from the business

  Kathy, Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. After your concerns were brought to our attention, NexGen completed an inspection of the attic and documented that the furnace flue pipe was severely corroded and had multiple holes. The flue pipe was not removed, altered, or otherwise disturbed during the roof replacement. Although the deteriorated flue pipe was unrelated to the roofing installation, NexGen hired a licensed HVAC contractor to replace the flue in an effort to resolve the issue and help prevent future leaks. While the HVAC contractor's invoice was initially sent to you, NexGen informed you through both emails and voice messages that we would be covering the cost of that repair. Unfortunately, we did not receive a response to those communications. In addition, although the leaf guards had been removed from the original contract, NexGen replaced them at no charge as a courtesy. We understand that home repairs can be stressful and appreciate the opportunity to address your concerns. While we respectfully disagree with the statement that the roof replacement caused the failure of the flue pipe, we believe our actions demonstrated our commitment to customer service by providing repairs and additional work at no cost in an effort to make things right. We wish you all the best moving forward.

• 1 out of 5Luke HansenEdited 8 months ago

  Blaze was the project manager and he was the best really responsive and took care of us the office that I talked to was not as good unfortunately so Blaze had more work put on his shoulders the crews they had did good work and were great guys thanks Blaze they did the siding as well and I would look elsewhere for better craftsmanship this is poor work done fast if thats what u want choose nextgen

  Reply from the business

  Hello Luke, thank you for taking the time to share your feedback. Our records show our last interaction was back in the fall of 2022. We’re sorry to hear that concerns have resurfaced after several years, especially editing a former positive review, and would like the opportunity to better understand your experience. Our management team has attempted to reach out and would still welcome a conversation to ensure your concerns are properly addressed.

• 1 out of 5Kay Marie10 months ago

  While the roof itself was completed, the customer service throughout the process was extremely disappointing. Anytime I had a question or concern, it was always passed off to someone else — no one ever took responsibility or followed through. Communication was frustrating and unprofessional, and I was left feeling like no one cared about doing the right thing. Unfortunately, this experience came across as disorganized and unethical. I would not recommend this company based on how they treat their customers after the contract is signed.

  Reply from the business

  Thank you for taking the time to share your feedback Kay. I’m very sorry to hear that your experience with our communication and follow-through didn’t meet expectations. That’s not the type of service we strive to deliver, and I’d really like the opportunity to learn more about what happened. If you could give me a call at 763-218-9720 or email me at christina@nexgentoday.com, I’d like to personally talk through your concerns, understand where things went wrong, and see what we can do to make it right. We truly appreciate your feedback as it helps us improve, and I hope to connect with you soon. - Christina, Director of Operations

• 1 out of 5Jeff Paulsen4 years ago

  In April of 2021 we had NexGen remove/replace our roof and gutters due to hail damage. To say the least, this was the beginning of a horrendous experience. Without getting into specific details because it would just take too long to write and would be too much to comprehend, we simply would not recommend this business for your home improvement needs. Between the unprofessional and unreliable crew that performed awful workmanship, the empty promises that were made by office and in-the-field staff, the lack of communication between business employees as well as the business and client, the uncooperative and court threatening owner and the fact that it took 3 months to "complete" the job is more than enough to rate this business as 1 star. It was by far the worst hired business experience I have ever had. With so many exterior home improvement businesses out there to choose from, spend your time and money elsewhere.

  Reply from the business

  We would agree that the mutual experience was not great. A one-star review is overkill, but agree it wasn’t a five-star experience either. In this situation, our actual customer was Jeff’s sweet Mother Carole. We all know there is always more than one side of a story. What is most important to know is the Roofing Crew, the Sales Rep and the Production Manager that worked on this property are no longer employed or affiliated with NexGen. We take quality and customer complaints seriously and believe that a company stands apart from others when they find resolve in controversy. Jeff doesn’t agree. At no time did our owner threaten anyone, Ryan did reach out to Jeff via telephone with a sincere message to address his concerns. Jeff did not return our call. This project started on April 16th after we got insurance to pay for Jeff’s Mothers roof from a recent hailstorm. A week later our field team performed a final inspection and there were obvious issues found. We immediately took responsibility for that and had a team manager on site to report the damage and get materials in to fix it. On May 19th we met at the home again to communicate a corrective action plan to ensure we not only understood Jeff’s concerns, but agreed immediate action needed to happen. The roof repair was completed the following week May 26th. NexGen redid the chimney flashings, replaced the ridge and roof edges, straightened the stacks, replaced the gutter apron, and fully waterproofed this home to ensure Carole was protected. We even gave her a complimentary lifetime warranty on materials and craftsmanship! Our communication with Carole was wonderful, so much so, we received multiple referrals from her through our referral program where she earned $500.00 Cash! We are grateful for Carole while dealing with Jeff has been difficult. In conclusion, NexGen rates our effort to resolve at 5-star but agree the original roof install (crew) was poor. We hope that future customers of NexGen will feel confi

• 2 out of 5Dave Sivanich4 years ago

  Was not impressed. I had issues with charges for items I did not receive. Quality of work was average.

• 2 out of 5Dan NygardEdited 5 years ago

  Had company reside last winter, come spring noticed bubbling all along the backside garage and back side of house. Also, along front of house as well. Spoke with salesman and he got back to me quickly and said they would send someone out. Jared from Nexgen came out and said the job was rushed thru and the crew that did it was no longer with Nexgen. He told me it was completely unacceptable work and he'd take care of it. I spoke of my frustration with the salesman and he spoke to management and made them aware of the issue. Not once did anyone from management call and speak to me about my issues and my unhappiness. The 2 star rating is only because of Jared and Tom being upfront and dealing with the issue. Nexgen you should be ashamed of your communication skills, totally unacceptable. Updating this review, still waiting for them to come out and look at property after earlier conversation. I think it's completely reasonable to assume this should've been taken care of by now.

• roof replacement106
• insurance claim assistance94
• siding replacement78
• hail damage repair46
• responsive staff28
• smooth process24
• window replacement8
• quick installation8
• claim approval7
• no pressure sales5

14 more of the 477 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Ragana day ago

  Zak and Nextgen Exteriors did a great job on our project!! They were prompt, courteous, and the crew kept a very clean worksite. Zak was great helping us with final details.

  Reply from the business

  Thank you so much for the great review! We’re glad to hear Zak and the NexGen Exteriors team provided a prompt, professional experience and kept the worksite clean throughout your project. We truly appreciate you trusting us with your home and are happy Zak was there to help with all the finishing details. Thank you for choosing NexGen Exteriors!

• 5 out of 5Kelsey Hanson3 days ago

  Working with NexGen was super easy, quick, and convenient. We worked with Mark who made sure we understood each step of the process. Overall, great experience!

  Reply from the business

  Thank you so much for the great review! We’re happy to hear Mark made the entire process easy and kept you informed every step of the way. We truly appreciate you choosing NexGen Exteriors and trusting our team with your project!

• 5 out of 5Scott Cordes4 days ago

  The most professional I have ever met

  Reply from the business

  Thank you so much for the kind words! We truly appreciate the compliment and are proud to provide the professional service our customers deserve. Thank you for choosing NexGen Exteriors!

• 5 out of 5Kris4 days ago

  Ayden was super helpful and knowledgeable. He explained everything to me about the hail damage and my insurance policy. But the best part was how friendly he was - he even called another work colleague to come over here and move my recliner couch and chair from the living room out to my garage!! Saved me $300 the movers were gonna charge me! It's a family owned company and that's the kind of people I want working on my roof - hands down!!

  Reply from the business

  Thank you so much for sharing your experience! We’re thrilled to hear Ayden went above and beyond to make the process easy and stress-free for you. Taking the time to explain the hail damage and insurance process—and even helping with your furniture—is exactly the kind of care we want our customers to feel. We truly appreciate your trust in Ayden and the NexGen Exteriors family. Thank you for choosing us!

• 5 out of 5Sam Vanderlinden4 days ago

  I had a great experience with Mark. He was very communicative and I felt like he listened to any questions or concerns we had. I'll definitely contact NexGen for any construction needs in the future.

  Reply from the business

  Thank you, Sam! We’re thrilled to hear that Mark provided excellent communication and took the time to address all your questions and concerns. We truly appreciate you choosing NexGen for your roof installation and look forward to helping with any future construction needs!

• 5 out of 5Peter Olsen5 days ago

  I will never do another roofing project without calling Andy at NexGen. The price was great and the communication during the project was the best.

  Reply from the business

  Thank you so much for the great review! We’re thrilled to hear Andy provided excellent communication throughout your project and made the entire experience a positive one. Your trust and recommendation mean a lot to Andy and the entire NexGen Exteriors team. We look forward to being there for you whenever you need us!

• 5 out of 5Mary Kamrud6 days ago

  it was a pleasure to work with NexGen. The representative Ayden was very thorough knowledgeable and returned all my calls promptly. I would recommend this company highly

  Reply from the business

  Thank you so much for the wonderful review! We’re happy to hear Ayden provided you with knowledgeable, thorough, and responsive service throughout the process. We truly appreciate your recommendation and your trust in the NexGen team. It was a pleasure working with you!

• 5 out of 5Cameron Sonjua week ago

  I worked with Andy and the Nexgen team on several projects, including a townhome development, a flat‑roof apartment building, and another pitched‑roof apartment project. Nexgen consistently proved to be a reliable partner—providing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the thoughtful review! We truly appreciate the opportunity to work with you on multiple projects and are grateful for the trust you’ve placed in Andy and the NexGen team. Providing quality work, competitive solutions, and staying on schedule are always top priorities for us. We value our partnership and look forward to working together on many more projects in the future!

• 5 out of 5Lorraine Ma week ago

  NextGen Exteriors recently completed a large project which included the roof, siding, metal window wraps and gutters. Travis was an intrigal part of getting the project going by dealing with the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear how pleased you are with your roof, siding, window wraps, and gutters. Travis does an incredible job guiding homeowners through the insurance process, and we’re glad he was able to make such a complex project easier for you. We also really appreciate you recognizing our crews and their attention to detail—especially on that challenging window wrap! We take a lot of pride in our entire team working together to make sure every concern is addressed and the finished project is something our homeowners are proud of. Thank you for trusting NexGen Exteriors with your home and for the wonderful recommendation. We truly appreciate your business!

• 5 out of 5Brian Garrisona week ago

  NexGen was so easy to work with, everyone we dealt with was very nice and informative. They did an excellent job on our new roof and service door installation! Mark P was very responsive and friendly along the whole process. Would recommend! Top notch service!

  Reply from the business

  Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience with Mark P. and the NexGen team. We pride ourselves on keeping our customers informed and making the entire process as easy as possible. We truly appreciate your trust in us for your new roof and service door, and thank you for recommending NexGen!

• 5 out of 5Jeremy Kelleya week ago

  Andy and the team at NexGen have been amazing to work with!

  Reply from the business

  Thank you so much for the kind words! We’re so glad to hear you’ve had a great experience working with Andy and the NexGen team. We truly appreciate your support and the trust you’ve placed in us!

• 5 out of 5Steven Olsona week ago

  I’ve recommended Zak to many of my clients, he has never disappointed. Plus, I’ve used him personally many-a-times. Great experience with Zak and this company.

  Reply from the business

  Thank you so much for the 5-star review and for continuing to trust Zak and NexGen with both your own projects and your clients! Referrals are one of the greatest compliments we can receive, and we truly appreciate your continued support and confidence in our team. We’re lucky to have Zak representing NexGen so well. Thank you again!

• 5 out of 5Barb nestlea week ago

  I can’t say enough great things about Zak Knudsen and the experience I had with my siding and roof replacement. From start to finish, Zak stood out as one of the most professional, thorough, and knowledgeable reps I’ve worked with. He took the time to clearly explain every step of the process, set expectations, and make sure I understood what was happening along the way. His attention to detail, communication, and commitment to doing things the right way made the entire project smooth and stress-free. It’s clear that Zak takes pride in his work and truly cares about his customers. I highly recommend Zak to anyone looking for someone they can trust for their roofing or siding project!

  Reply from the business

  Thank you so much for the incredible 5-star review! We’re thrilled to hear about your experience with Zak. He takes great pride in making sure homeowners feel informed and confident throughout the entire process, and your kind words mean a lot to him and our whole NexGen team. Thank you for trusting us with your roof and siding replacement—we truly appreciate your business and your recommendation!

• 5 out of 5Bruce Petersona week ago

  Mark Peterson and his partner Jeremy examined my roof and found there was no significant shingle damage. This was following a recent storm that went through our neighborhood with strong winds and large hail. Their professional honesty and no pressure approach made it a pleasure to do business with NexGen. They will definitely be the people I call if another storm comes.

  Reply from the business

  Thank you so much for taking the time to leave this wonderful review! We truly appreciate your trust in NexGen Exteriors. We're glad Mark Peterson and Jeremy provided an honest, thorough inspection and that you felt comfortable with their no-pressure approach. We believe our customers deserve transparency and integrity, even when that means there isn't a project to complete. Knowing you'll think of us after any future storms is the highest compliment we could receive. Thank you again for your recommendation, and we're always here if you ever need us!

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• Warranty offered

  “…Industry, 5-Year Lifetime Craftsmanship Warranty* 3-Star Presidents Club Recipient…”

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  “…Midwest A+ Accreditation with the BBB since 2006 Best In Industry, 5-Year Lifetime…”

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  “…FAQs Reviews Blogs Contact Get A Free Estimate menu RESTORING THE PAST WHILE…”

• Financing available

  “…Financing for Your Roofing Needs 0% financing options No penalties for early pay-offs…”

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