MARS Roofing

8 of the 25 one and two-star reviews we hold, most recent first.

• 1 out of 5J Fox9 hours ago

  **Very Disappointing Experience — Poor Workmanship and Virtually No Follow-Up** My experience with this roofing company has been extremely disappointing, particularly when it comes to professionalism, workmanship, and customer service after the job was completed. My initial contact was with a salesman who did not present himself professionally and appeared to be intoxicated during our interaction. That should have been my first warning sign. During the roofing installation, one of my brand-new deck boards was damaged. This is not inexpensive decking—it is PVC Deckorators decking—so damaging a brand-new board is particularly frustrating. I have also found roofing nails on my deck following storms. That makes me concerned that nails may have fallen into the gutters as well. Unfortunately, I cannot safely get up there to inspect the gutters myself, so I contacted the company about these concerns. I was told that someone would come out to inspect the damage and address the issues. That was **two months ago**, and nobody has shown up or followed up. Mistakes can happen during a roofing project. What matters is how a company responds when a customer brings those issues to their handles warranty issues and complaints before choosing them.

• 1 out of 5Renata Dogana month ago

  I hope someone from MARS reads this. Please look in your database because I am still in it. Please stop sending your sales people to my home. You told me to cease and desist calling you because it was considered harassment this occurred …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Renata, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your frustration and would like the opportunity to look into what happened and address your concerns. Please contact our office directly so we can review your information and make sure your request is handled appropriately.

• 1 out of 5Renea Jones10 months ago

  I do not appreciate theirs reps showing up to my home while it’s dark outside I felt very unsafe and didn’t understand how they could see my roof sound suspect

• 1 out of 5Belinda Ca year ago

  Recently had a hailstorm in our area… our home is over an hour away from their office. No knock on the door but walked into our backyard while my husband was cooking dinner. He said several times that he would look at the brochure the lady provided, she wouldn’t take no for an answer and pressured him to make an appointment this Wednesday. He also told her our roof is only 3 years old but she was insisting that he scheduled an appointment. We were called by the company to schedule an appointment before she even left our neighborhood. We will not do business with this door knocking company. Go back to Lanham.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. I’m sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We will use it to continuously improve our process. Take care.

• 1 out of 5morgan miskella year ago

  There solicitor called me 3 times back to back to back, like there hail damage quote was an emergency. Unprofessional 1 star

• 1 out of 5Steve Stouffera year ago

  I don't appreciate your employee just showing up and trying to look in my window. I didn't ask for your company to show up for anything.

  Reply from the business

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and any discomfort caused by our team’s visit. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been. We take your concerns seriously and will be looking into this matter internally to ensure that our team adheres to the highest standards of professionalism and respect for our customers’ privacy. If you’d like to discuss this further or have any additional concerns, please don’t hesitate to reach out. We value your feedback and appreciate the opportunity to make things right. Best regards.

• 1 out of 5Matt ChandlerEdited a year ago

  After a recent hail storm, Mars Roofing stopped by and asked if they could climb on my roof. I politely said "no". This went on for numerous days over several weeks! Very frustrating! I came home one day to them installing a sign in my yard! What the heck!! I immediately threw the thing away. When they made another stop by my house asking if they could get on the roof, I told them I would call the police for trespassing if they came by again. They have not shown up anymore. I'm surprised this company has so many positive reviews. After talking with my neighbors, some of them picked Mars and are not having a very good experience. I can't count the number of conversations and door hang tags they left me. At least the sign they installed in my yard was only there for a few minutes before it was destroyed - how do you install a sign in a random yard?? Find another company. This is my experience and opinion. Update for owner - Now that I know you look at these comments, it's not that your presence was bothersome, it's that you continously came to my home bothering my wife, kids and I after I asked you not to EVERY. SINGLE. TIME. Secondly, installing a sign in my yard was not appreciated. I have no business relationship with you and did not approve. Third, please call some of the homeowners back if you haven't yet, they have indicated you have not returned their calls or showed up when the insurance company did for the review like you said. Another elderly neighbor indicated a deposit was taken and they couldn't reach you to move forward. I feel very sorry for them and hopefully it was only a small deposit? Please just call my neighbors back if you haven't already. This is my opinion and experience /conversations with neighbors.

  Reply from the business

  Dear Matt, Thank you for sharing your feedback. We're truly sorry to hear that our presence in your neighborhood felt intrusive—that was never our intention. Our team has been actively assisting homeowners after the recent hailstorm, and we've contracted with three of your neighbors, all of whom are having positive experiences with us. We take great pride in our customer service and the hard work our team puts in every day. That’s why we’re disappointed to learn of your concerns through this review rather than having the opportunity to address them directly. If you had called us to report your experience, we would have taken immediate steps to make it right. We take property rights and resident preferences seriously regarding the sign in your yard. This was addressed with our team and it was determined that the sign was put nearby the road, closer to your home rather than the neighbors by mistake. We went back to collect our sign and move it accordingly and were disheartened that it was destroyed. We will use your feedback as a training opportunity to ensure our outreach efforts remain respectful and compliant. We wish you all the best and thank you again for your feedback. Sincerely, The MARS Restoration Team

• 1 out of 5Deepa Parija2 years ago

  I regret to say that my experience with Mars Restoration has been extremely disappointing and frustrating. I fell prey to their solicitation when an agent knocked on my door, claiming that my roof had damage from a recent cyclone and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Deepa, We sincerely apologize for the frustration and disappointment you’ve experienced. This is certainly not the level of service we strive to provide, and we take your feedback very seriously. We understand how important timely communication and follow-through are, especially when it comes to insurance claims and roofing repairs. We're sorry that we fell short in keeping you informed and addressing your concerns promptly. We also regret the impact this has had on your insurance premium and overall experience. Please know that we are reviewing the details of your situation to ensure that this does not happen again in the future. We truly value your feedback as it helps us improve, and we would like the opportunity to make things right if possible. If you are still open to discussing this further or need assistance with any remaining issues, please don’t hesitate to reach out to us directly at 240-820-2483. We are committed to resolving this in the best way possible. Thank you for bringing this to our attention.

• informative staff94
• insurance claim assistance50
• insurance coordination46
• gutter guards23
• promptness19
• new roof19
• storm damage repair17
• free inspection13
• siding replacement9
• free roof4

14 more of the 537 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Eli Layman2 days ago

  Pushy salesman at my door get pretty frustrating. David was the polar opposite. We did not expect any roof damage but figured a quick look couldn't hurt. David was perfectly transparent about the lack of damage (including pictures) and potential repairs or upgrades that our roof could use in the future, as well as the prices associated with them. Very professional and a pleasant chat.

• 5 out of 5Patricia Doby6 days ago

  We had the pleasure of working with Corey West. He was very professional and well mannered and knowledgeable of the process and our situation and explained it to us step by step. We were well satisfied before the job even started. Thanks Mars Roofing for Services The Doby's

• 5 out of 5Timothy Floyda week ago

  Both Kease and the inspector were very respectful and kind. They provided useful information and advice

  Reply from the business

  Glad we were able to help! Thanks for the review, Timothy!

• 5 out of 5Brian McCullougha week ago

  Kris did a great job communicating and following through. Timely and efficient. Thanks great job!

  Reply from the business

  Thanks, Brian! We’re glad Kris made the process smooth and kept everything on track. We appreciate you choosing Mars!

• 5 out of 5John Dursta week ago

  Great young man. Very helpful. Great job.

  Reply from the business

  Thank you, John! We’re so glad you were happy with both the service and the value. Your kind words mean a lot to our team, and we truly appreciate your support!

• 5 out of 5Mildred Davisa week ago

  I really appreciate how they handled my claim , they informed me of when they were coming to repair my roof and explained to me the damages on the roof and explained how it would be repaired. Gave me choices of what type of materials and upgrades if I wanted it. All and all I would recommend this company to anyone who want their job done right!

  Reply from the business

  Thank you, Mildred! We truly appreciate you sharing your experience. We’re glad our team was able to guide you through the process, keep you informed, and explain your repair options clearly. We know navigating a roof claim can feel overwhelming, so our goal is always to make the experience as smooth and stress-free as possible. Thank you for recommending us!

• 5 out of 5Zeyma Mercadoa week ago

  We have had a positive experience with the professionals at MARS thus far. They handled working with our home insurance to have our siding replaced after a hail storm and we look forward to having it completed in the next few weeks. Our current project manager, Corey, has been so helpful.

  Reply from the business

  Thank you, Zeyma! We appreciate you taking the time to share your experience. We’re happy to hear our team has been able to help navigate the insurance process and make things easier after the hail storm. We’ll be sure to share your kind words with Corey — we’re glad he has been helpful and supportive throughout your project. We look forward to completing the work and making sure you’re happy with the finished result!

• 5 out of 5Deborah Determan2 weeks ago

  Great complete experience. Geo provided an excellent assessment of what needed to be repaired with absolutely no pressure. Repair was timely and complete. Great company to work with

  Reply from the business

  Thank you, Deborah! We’re so glad to hear you had a great experience from start to finish. We appreciate you recognizing Geo’s thorough assessment and no-pressure approach. Our team strives to provide honest recommendations and quality work while making the process as easy as possible for our customers. Thank you for choosing MARS!

• 5 out of 5Eve Delchamps-Grimsleya month ago

  The estimator was extremely professional, honest, and very thorough. He took a lot of pictures, then explained everything he saw. We were so impressed with him thus your company. That will be key when we do need a new roof. Thank you l!

  Reply from the business

  Thank you, Eve! We truly appreciate you taking the time to share your experience. We’re glad to hear that our estimator was professional, thorough, and took the time to explain everything clearly. Providing honest assessments and making sure our customers feel informed is very important to us. We appreciate your kind words and look forward to helping you whenever you’re ready for your next roofing project!

• 5 out of 5Tawanna and Antoine Clements2 months ago

  Professional service you can rely on . Mars came highly recommended by one of my best friends. I noticed a few shingles in my driveway and back yard and was worried there may be damage from the last bad rain and wind storm. They sent Amir …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Tawanna and Antoine! We truly appreciate you sharing your experience and your recommendation. We’re glad Amir was able to provide a thorough inspection, answer your questions, and give you a clear understanding of what he found. We take pride in having a team that is professional, honest, and committed to looking out for our customers. Thank you for trusting MARS!

• 5 out of 5Carlo Viqueira2 months ago

  David was extremely thorough and informative. I really appreciate all of the guidance he gave on the process for hail and storm damage.

  Reply from the business

  Thank you, Carlo! We’re glad David was able to provide a thorough inspection and walk you through the process for handling hail and storm damage. We value your trust and appreciate the opportunity to help. Thank you again for your kind words and support!

• 5 out of 5Kenya Jones4 months ago

  Yesterday I met Austin. He was so polite and helpful. He and his team were taking care of a near by neighbors roof when he saw me in passing and answered all of my questions regarding my potential home improvement needs. Fortunately we already have a new roof so while that was not something we sre in the market for just yet. We definitely will keep Mars Roofing in mind simply because of the kindness and education of Austin. Thank you Mars ! I can tell you have a great team and great employees make great companies.

  Reply from the business

  Hi Kenya! Thank you for sharing your experience! We’re glad Austin was able to take the time to answer your questions and provide helpful information. We appreciate your kind words and will be sure to share them with him. Thank you for keeping MARS in mind for your future needs!

• 5 out of 5Nathan Ashwood4 months ago

  Amazing customer service. Everything was so easy thanks to Mo. He was able to take care of everything from talking to the adjuster and the insurance company.

  Reply from the business

  Thank you, Nathan! We’re glad to hear Mo made the process easy and provided great customer service. We appreciate you trusting MARS and will be sure to share your kind words with him!

• 5 out of 5Julio Anzora Rivera5 months ago

  It was Winter during the time I had gotten the free inspection of my roof, so the work has had to be postponed to this Spring due to weather such as snow. If you are looking to do a quick turn around from inspection to installation, I would …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Julio! We appreciate you sharing your experience and your recommendation. We’re glad Mohammad was able to keep you informed, answer your questions, and guide you through the process from start to finish. We understand how important it is to feel confident during a roof replacement, and we’re grateful you trusted MARS with your home.

Another 5 Star Google Review from a Happy Customer: We had the pleasure of working with Corey West. He was very professional and well mannered and knowledgeable of the process and our situation and explained it to us step by step. We were well satisfied before the job even started. Thanks Mars Roofing for Services - Patricia Doby Contact MARS Roofing today to see how we can help you with your roofing needs! Serving the Maryland. See more Google reviews from real customers here: https://maps.app.goo.gl/oRPRD8pNddVZ8J4x619 hours agoLearn more

• Licensed

  “…in 2014 by Salvatore Pirozzi, a licensed public adjuster who wanted to create…”

• Warranty offered

  “…Our product warranty ensures that our clients are…”

• Free estimates

  “…Companies in Maryland | MARS Roofing FREE INSPECTION (240) 319-7311 Our Reviews Schedule…”

• Financing available

  “…Workmanship Warranties \ Affordable Financing Options Schedule Free Inspection Now MARS…”

• 24/7 emergency call-out

  “… 24/7 Emergency Service MARS Roofing is…”

• Mentions the BBB

  “…Stress-Free Home Improvements \ A+ Better Business Bureau Accreditation \ Lifetime Product…”

Their site also states: states a founding year.