Mapco Exteriors LLC

All 3 of the one and two-star reviews we hold for Mapco Exteriors LLC, most recent first.

• 1 out of 5Koozma6 months ago

  Be careful when scheduling a project with the company. “Project Managers” are independent contractors and will take your money and not complete job. One of the companies representatives was working on a neighbors house and manipulated my wife and tricked her into a “discounted” project cost, took the money via Venmo, and did not provide an actual contract. While the project was small and cost a couple thousand dollars it remains incomplete with long gaps in responses or blatant disregard for normal business courtesy. The project manager keeps saying “we will be there today” “had to order more parts”, every day another lie. After multiple attempts to contact ownership the response from them when we were able to was that “it’s your problem that’s not how we do things” instead of trying to resolve the issue together. Now that this has not been resolved there are squirrels running throughout our walls and attic causing all kinds of damage that is unwarranted because of a swindling representative of this company who wants to take advantage of unsuspecting people and pocket their money.

  Reply from the business

  Hi Koozma, We'd like to apologize for your experience. Please give us a call at (636) 626-2726 so we can make this right.- Regards, Mapco Exteriors LLC

• 1 out of 5Mike Hinmana year ago

  "Be aware" We used Mapco to re-vynle our whole house. At 1st they started on like they said they would. Then the waiting game began. There was a constant delay or they never showed up with the right material. Yes we made some changes in the process, but we paid for the extra labor and materials. At the end of the process we had to hound them to come back and finish. We where constantly told they where coming to finish on certain days and they never showed over and over again. A project that we where told would take 2.5 weeks took about 2 months to complete. Once they sent another crew to finish. Our Mapco rep rarely seem to show up and check on the project or even project manage his contractors.

  Reply from the business

  Hi Mike Hinman, we'd like to apologize for your experience. We're sorry we didn't meet your expectations. Please give us a call at (636) 626-2726 so we can make this right.- Regards, Mapco Exteriors LLC

• 1 out of 5Heather Harris3 years ago

  We contacted this company for an ESTIMATE. That's all, an estimate. When they gave us the numbers they tried making us sign a contract right then. We were only looking for estimates right now so we refused to sign a contract yet. The guy was so unprofessional and rude. Told us flat out we are wasting his time!? They advertise free estimates though, the reason we called. No time was wasted besides ours now. I do not recommend them at all based off my 1 time experience. They made us feel like criminals saying we were committing insurance fraud because we didn't want to sign his contract right away. I almost felt like we are being forced to sign with them. Literally no one goes with the first estimate unless that is their go to contractor. We are new home owners so we don't have a go to yet, but it definitely will not be Mapco. All the other people were not pushy, unprofessional,or rude when doing our ESTIMATE. If you dont mind rude people, go for it. I'd rather pay extra than deal with them and their rude mouths.

  Reply from the business

  Thank you for the review and for bringing this to our attention. It is unfortunate that you had this experience. When dealing with insurance claims we have strict procedures in place to insure all your needs are met as well as your insurance company’s requirements. It can be very challenging to understand.

• insurance claim assistance9
• hail damage assessment7
• debris cleanup6
• shingle explanation5
• siding replacement3
• quick installation3
• friendly owner3
• roof evaluation2
• insurance discount2
• financing options2

14 more of the 20 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kathleen McGeea week ago

  I had a very positive experience with Mapco. The project manager was knowledgeable, friendly, and made sure everything went according to plan. The workers were respectful and the work shows their professionalism. I would recommend them for roofing needs.

  Reply from the business

  Thanks for the kind words and I am sure you will love the Certainteed Moire Black roof !

• 5 out of 5Gina SorbelloEdited a month ago

  UPDATE: I left my original review so you can see that I was a client before this happened. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Gina Sorbello, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Mapco Exteriors LLC

• 5 out of 5Greg Murphy2 months ago

  We actually only came to use this company originally because we were meeting with a real estate agent to sell our house and we had a couple loose shingles. She mentioned that she's got a guy she uses if we didn't already know anybody. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for sharing the project review. I know John Paul enjoyed working with you.

• 5 out of 5Michael Basile3 months ago

  Ryan was very helpful with the whole process of getting our roof replaced. He made multiple trips out when dealing with the insurance company, providing samples, steering us to homes to see different options, and hands on the day the roof was installed. We really appreciated his willingness to help us out. Thanks again for everything.

  Reply from the business

  Thank you for the kind words. We enjoyed working on your home and those Class 4 shingles look wonderful and will perform great.

• 5 out of 5Rick Schmidt6 months ago

  We had an amazing experience with Mapco. After our tornado damage I struggled with my insurance company to want to take care of all of our damage. Jim Russo kept fighting for us all summer long to get them to pay for all of our damage. Jim …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for the kind words. We enjoyed working on your project !

• 5 out of 5Jackie Rosko8 months ago

  "After the storm, Chase was an absolute lifesaver in helping us get our house put back together. He showed incredible patience, taking the time to answer all of our questions and making sure we felt comfortable every step of the way. Chase worked tirelessly with our insurance company to ensure everything that should be covered under our policy was handled properly. His knowledge of home repairs was impressive, and he gave us clear options so we could make the best decisions for our home. We couldn’t be more grateful for his professionalism and dedication. I would highly recommend Chase and Mapco to anyone needing reliable, trustworthy help with home repairs!"

  Reply from the business

  Hi Jackie Rosko, Your review means a lot to us. Thank you for the 5 Star review and thank you for choosing Mapco Exteriors LLC

• 5 out of 5Erika Whitley9 months ago

  Ryan was the best at helping us with our roof. He answered all of our questions and took his time being thorough. Helped get us set up with financing, and worked with our insurance and city reps. I can't tell you how many times they had him running back and forth to our house!! haha I would definitely recommend.

  Reply from the business

  Hi Erika Whitley, Thank you for taking the time to leave us your review. Your feedback is appreciated. Mapco Exteriors LLC

• 5 out of 5Lindsey Howell11 months ago

  Our roof was damaged in a hail storm, requiring an insurance claim and a replacement. Jim made this process incredibly easy and painless. He walked us through everything and kept us well-informed. The team of roofers worked extremely hard …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Lindsey Howell, we couldn't be more appreciative for your 5 star rating. - Mapco Exteriors LLC

• 5 out of 5Ken Crowdera year ago

  I had my home and a rental property damaged by the St. Louis hail storm on May 16th. Jim Russo, owner of MAPCO EXTERIORS replaced the roofs on both of my houses and the garages. I am extremely happy with the workmanship and attention to detail but in addition it literally was a pleasure to deal with Jim and his crew. As a home and property owner for over 50 years, I can honestly say that MAPCO is the BEST HOME REPAIR COMPANY that I have EVER DEALT WITH. I highly recommend this company. You will not be disappointed. Ken Crowder

  Reply from the business

  Hi Ken Crowder, Five stars! We're so happy to hear you loved your experience. - Mapco Exteriors LLC

• 5 out of 5Michael Whitakera year ago

  We couldn’t be happier with Mapco! We had some issues with our insurance company and James helped us navigate them all! The finished product (roof, gutters, siding, garage door, and windows) was beyond what we hoped for! We would use Mapco again for sure.

  Reply from the business

  Thank you for the glowing review! We greatly appreciate your business.

• 5 out of 5Debbie PillaEdited a year ago

  These guys are really easy to work with. Jim is very honest and helpful in telling me all the options that I had with my roof. I went with Malarkey which is a very high quality shingle and has up to a 25-year lifespan. Mapco told me I would probably get a discount on my insurance because of getting these shingles and sure enough within a week I had a check from my insurance! The roofers were great. They laid tarps around the perimeter of my house to catch falling shingles, nails, etc and then Jim came back after the job was done and took a magnetic tool around the house to catch anything that might have missed the tarp. I also had them replace fascia that had fallen off during a windstorm and they did an excellent job on that, too. Highly recommend!

  Reply from the business

  Hi Debbie Pilla, thank you for taking the time to leave us your review. Your feedback is appreciated. Mapco Exteriors LLC

• 5 out of 5Lindsay Dunna year ago

  Jim and Mike were a delight to work with from the start to the completion of the project. MAPCO Exteriors removed and installed new roofing/siding on my home after hail had damaged it earlier this year. I would highly recommend MAPCO …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Lindsay Dunn, thanks for taking the time to share your opinion on Mapco Exteriors LLC. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are looking forward to working with you again in the future!

• 5 out of 5Weinsia Manuela year ago

  Mapco Exteriors replaced my roof on 8-21-2024. They were a referral, turns out best referral EVER. From the moment Jim Morningstar exited his truck, prompt pleasant, helpful, professional and definitely most knowledgeable EVER with the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Weinsia Manuel, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know if there is anything we can do for you in the future. -Mapco Exteriors LLC

• 5 out of 5Don Crabtree2 years ago

  I cannot say enough good things about Mapco Exteriors. Our old shingles were showing their age, and they were blemished with algae stains. This was a concern with me, because our house was at the end of a street, and the roof was visible to anyone driving up that street. Mapco Exteriors showed me various samples and I decided to go with the Malarkey shingles. They are made from recycled materials and have properties that make them hailstone and algae resistant. They are architectural shingles and only cost a few hundred dollars more. I’m told our insurance company may reduce our premium for using these shingles, so I plan to follow up with them. The installation crew was the best. It was a very hot and humid day, and they showed up at 6:00A, and was completely done by 1:00P. Before starting, they laid down tarps completely around our house to catch falling debris, including nails. They removed the old shingles and underlayment and placed them in a trailer and took them away. They also drug magnet bars all around the house to ensure any nails that may have missed the tarps were retrieved. In the end, the shingles looked great, and I got compliments from several neighbors. The installation crew was some of the hardest working and polite men I have seen. If you are in need of new shingles, I strongly recommend contacting Mapco Exteriors. They are honest, they do great work, and they will treat you right.

  Reply from the business

  Hi Dandy Don, thank you for leaving this wonderful review for us!! We are always there for you. Wish you all the best - Mapco Exteriors LLC

• Licensed

  “…Now licensed in Illinois #105009633 Financing…”

• States a founding year

  “…Louis Contact Us Since 1993, Mapco Exteriors LLC has been…”

• Free estimates

  “…A Cut Above The Rest Schedule Free Inspection Roof Inspection Around O’Fallon…”

• 24/7 emergency call-out

  “…Roof Repairs Roofing Replacement Emergency Service Hail Damage Roof Inspection Owens…”

• Mentions the BBB

  “…Owens Corning Preferred Contractor Better Business Bureau Accredited Master CertainTeed…”

Their site also states: financing available.