MAD Roofing & Exteriors

All 8 of the one and two-star reviews we hold for MAD Roofing & Exteriors, most recent first.

• 1 out of 5Brooke Chambers11 months ago

  I contacted MAD Roofing after massive rainfall caused flooding in my basement due to runoff from my room. Two guys came out and took a couple pictures. They told me they did think it was fixable. They said they would talk to their boss and get back to me. Unfortunately I never heard back. I got the impression that it was such a small project they didnt care to help. Luckily I called another company "Happy Sam's" and he came out, got on my roof to inspect, and took care of the issue.

• 1 out of 5Donita Pearsona year ago

  Very poor customer service & a waste of my time! Joshua was scheduled for a 1115am arrival to meet & discuss a front porch home improvement job showing colors & options that could be provided. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We’re sorry to hear about your frustration. We always provide an hour arrival window because previous appointments can occasionally run longer than expected due to unforeseen issues or travel delays—this helps us set realistic expectations and avoid rushing through jobs. Regarding the scope of work, we help with both small and large projects whenever possible. In your case, it wasn’t a matter of the job being “too small” it simply involved concrete repair, which is not a service we offer, which is why we were not able on take on your request. We never want to leave a customer feeling unsupported, but we also don’t want to mislead anyone into thinking we can take on work outside of our expertise. We understand your disappointment and apologize again for any inconvenience. Our team is committed to doing right by our customers and improving wherever possible.

• 1 out of 5Andy Fa year ago

  Set an appointment for them to come by and look at my house for an estimate. They came by and inspected the home and said to give them one or two days for an estimate. They never sent an estimate which was simple, install gutters and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Andy Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience with our company. This is certainly not the standard of service we aim to provide, and I apologize for the communication breakdown. I understand how frustrating this situation must be, especially after waiting longer than expected for your estimate. We want to make things right. I’ve personally flagged this to our team so we can evaluate and improve our process. We value your business and would love the opportunity to turn this around. If there’s anything further I can assist you with, please don’t hesitate to contact me 801-900-3296 Thank you for your patience, and we look forward to resolving this for you. Best regards, Andrew Luikart

• 1 out of 5Joseph McClainea year ago

  Extremely Disrespectful Salesman. Zero communication, large price increases mid-project. Leaves the yard a mess. Get completely ignored when it comes to fixing issues caused by the company.

  Reply from the business

  Hello Joseph, We don’t have record of doing business or any service for you. Please give us a call so we can communicate what you are talking about and address any concerns you are talking about. Our salesman are considerate and professional so we will want to know what you are talking about. Again, we don’t have record of you so please contact us directly so we can help you figure out what’s going on.

• 1 out of 5Joshua Taylor2 years ago

  Disappointing experience. I'm looking to replace my roof and have been gathering quotes. MAD has very good reviews so I called them up and scheduled a time for an estimate. They never showed up. No voicemail, no text, nothing. Meanwhile, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Josh, We apologize for the inconvenience caused by our sales representative's delay in visiting your home on Friday. Despite the setback, our sales rep made an effort and called you and left a voicemail to inform you that he was running behind. We were eager to reschedule the appointment for later that day but we never heard back from you. We understand if you've chosen another company but would still love the chance to demonstrate how we can serve you and address your roofing needs. Please contact us to arrange another appointment, as we value your feedback and the opportunity to earn your trust and business.

• 1 out of 5Patricia Paterson2 years ago

  We had MAD Roofing replace our roof. The cost was insanely high. The crew was here for about 4 hours only. Our bathroom fans no longer work and it looks like they were covered over. Very high pressured about getting their money. Do not recommend.

  Reply from the business

  Hi Patricia. I'm sorry to hear you feel so badly. Please reach out to us at 801-900-3296 so we can take care of any problems you are having.

• 1 out of 5Lydia Ripplinger2 years ago

  Intensely unprofessional company. Do not work with them! Not only did they take an inordinate amount of time to get the work done, have zero internal communication, blame shift onto other employees, show up and start …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Lydia, Thank you for your feedback. We are truly sorry to hear that you are unhappy with your experience. Our goal is always to provide clear communication and the best service possible. We have reviewed our records and would like to clarify that we believe we followed the appropriate procedures and provided thorough explanations throughout the process. All additional work and costs were explained and agreed upon before proceeding, as indicated by the signed contracts for the initial work and the agreed upon additional work. We apologize if there was any misunderstanding or if you felt belittled or misled in any way. That was certainly not our intention. We aim to be transparent and supportive, and we regret if we fell short in your case. Regarding the lien, this is a standard procedure for unpaid work to ensure that we can cover the costs incurred. Payment was requested multiple times which not paid for multiple weeks. We are not putting a lien on your home now that the balance was paid. The lien is common practice in all industries when not paid. We in fact did offer a reduced payment option of half the balance to accommodate your situation. We value your feedback and will use it to improve our communication and services in the future. If you would like to discuss this further, please feel free to contact us directly. Best regards, Andrew Luikart

• 1 out of 5Bill Smelser2 years ago

  MAD Roofing would not even respond to my request for estimate even after multiple requests. Not an email or phone call. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Bill, I'm genuinely sorry to hear about your experience with MAD Roofing. We apologize for the lack of response to your estimate requests—it's not the service we aim to provide. We're looking into this issue and would appreciate more details to address it. Your feedback is invaluable, and we're committed to improving our communication. We apologize for any inconvenience caused and hope to have the chance to make it right in the future. Best regards, Andrew Luikart MAD Roofing Team

• efficient crew15
• smooth process11
• competitive pricing11
• fascia repair6
• new roof installation6
• insurance approval4
• quick installation3
• quick roof replacement3
• no pressure sales3
• final inspection3
• shingle replacement2

14 more of the 30 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Karl Jennings (KarlBear)5 days ago

  Skyler was quick to respond to my inquiry. His team gave the most thorough assessment out of 5 companies I contacted, and explained everything that needed to be done and why. They worked well with me throughout the whole process, providing pictures during the work, and were done quickly. They even handled removal and replacement of my solar. They were conscientious about cleanup and removed all debris and materials.

• 5 out of 5David Lunaa week ago

  We worked with Skyler Parks who did a wonderful job for us. He always responded quickly and was always courteous. He also knows his stuff and did great work. We would absolutely work with him again.

• 5 out of 5Ken Edwardsa week ago

  We couldn’t be more pleased with our new roof installation! They completed the job in one day including taking off the old roof and installing the new one. I was concerned about the cleanup as there was remnants and nails everywhere. But they did a fantastic job of cleanup as well. I highly recommend Mad Roofing if your looking for a new roof or repairs

  Reply from the business

  Ken, thank you for your review of MAD Roofing. We appreciate the opportunity you gave us to replace your roof. It looks great and I am glad your experience was great from start to finish.

• 5 out of 5David Woodbury2 weeks ago

  Jon Barlow provided excellent assessment of the need to replace shingles over our front porch. The color match of our 15 year old shingles was perfect.

• 5 out of 5adam johnsonn2 weeks ago

  Working with Matt was a great experience. He was clear in his communications, what was needed for my roof, and very reasonable prices. His crew was very professional, polite, and they worked their tails off. I hope to not need a new roof any time soon, but if I do I’m 100% going back to MAD roofing.

  Reply from the business

  Adam, thank you for your review. We appreciate the opportunity have replaced your roof and gutters in Midvale!

• 5 out of 5Shaunda Osborna month ago

  This 5 star review goes to Joshua, I would give the overall experience a 4. I obtained several other bids prior to selecting MAD Roofing. MAD was definitely on the higher end but Joshua seemed to have the most knowledge and was the most upfront about problems we could encounter with my old home (built in 1891) that had wood shake under shingles. There were several unavoidable delays to getting my roof done, including weather and waiting on insurance adjusters but Joshua was good to keep me informed and also convinced the company to not deliver the shingles and supplies in my driveway 1 week prior to installation like they were wanting to. (My house and driveway is small and I had company coming that week). Once the work started they were fast and efficient. I paid the extra for the tenting system that was supposed to protect my plants and for the most part it did except for a few in the front yard where the tarps were not placed. The cleanup was impeccable, they go around with magnets and remove the nails on the ground. The roof turned out beautiful and I feel like they did a very thorough job. I opted to not remove my chimney and was disappointed in how bad it looked when the roof was finished. Joshua offered to paint it black to make it blend in a little better. He did this pro-bono on his own time which I really appreciated. When the roof was finished, the extra boxes of nails and supplies were left in my driveway for over a week. Again, Joshua made sure they were picked up. My overall experience with the company was good, but it would’ve been nice to have a little better communication from the other staff as far as what time they would arrive and when they would come finish after rain delays. It felt like the only way I could get things completed was by reaching out to Joshua. He is definitely an asset to the company and I appreciate how hard he worked on my behalf.

  Reply from the business

  Hi Shaunda. Thank you for trusting us with your roof replacement needs. And we agree, Joshua is a huge star for our company; thank you for the kind words towards him! We welcome the feedback you provided of your experience. We will take what you said and continue to improve our customer experience. Thank you again!

• 5 out of 5Deborah schwaba month ago

  All information and quotes were 100% .Timing was right on and Jon was very professional and a pleasure to work with.I recommend their service and commitment to everyone looking for a trouble free experience....

• 5 out of 5David Camomile2 months ago

  Great place to get your roof done. Chris was awesome to work with. He was prompt and always got back to me with questions and concerns.

• 5 out of 5Robin Lung2 months ago

  Cudos to the crew. They kept the area clean at all times. The crew worked hard and stayed busy. Project manager could use some polish when dealing with customer's questions. Communications between crew and customer needs work. Crew needs to be a little bit more carefull dropping bundles of shingels on old roofs. Shakes the whole house. All in all they did a great job. Came at 7 am and completed the job by 5pm. Very little of a punch list. Nothing major most are recomdations to the crew to make them the best they could be. Jon great job and thank you to all the crew. You guys are great.

• 5 out of 5David Whitehead2 months ago

  MAD Roofing dud an amazing job tearing off and replacing my roof. Chris Baron worked with me to get the roof approved and paid for by the …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Stephen Petersen2 months ago

  Experience was excellent and the team effort to make things go smoothly was amazing. The pricing accuracy and actually coming in a little under the estimated amount was also greatly appreciated.

  Reply from the business

  Stephen, Thank you for the kind words! We're grateful for the opportunity to earn your trust and are thrilled to hear our team delivered a smooth experience, accurate … More

• 5 out of 5John2 months ago

  MAD Roofing is the ONLY choice when it comes to roofing. They are EFFICIENT and FAST. Their workforce is UNTOUCHABLE. They did such an amazing job AND the most important thing is that when a couple minor things got damaged in the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  John, thank you sincerely for taking the time to leave such a great review. Reading reviews like this means a lot to our entire team because our goal has always been to not only provide quality workmanship also a level of communication accountability, and professionalism that gives homeowners a piece of mind throughout the process. We truly appreciate you recognizing the way our team handled the project from start to finish especially when unexpected issues arise along the way. Jaydon, Clayton and and the entire crew will be grateful for your review and we appreciate your business

• 5 out of 5Kristi Carter3 months ago

  We are thrilled with our beautiful new roof by MAD Roofing! Chris Barron helped us with the messy insurance paperwork and approval, educated us on the roofing process, and kept everything on schedule, as he promised. The crew was fantastic and worked so hard. They cleaned up our yard to perfection. We could not be more pleased with the entire process. Chris made sure we were well taken care of and in the loop for the entire process. Thank you so much!!!

  Reply from the business

  Thank you for your review! We are glad the whole experience went as discussed and you are happy with your new roof. Thank you for your business.

• 5 out of 5Anika Ferguson3 months ago

  We had people stopping by wanting to sell us a new roof for years. The process seemed too overwhelming. We wanted our insurance to pay for it but we didn't know how to get that done or if we were even entitled to insurance coverage. The damage was already done before we bought the house as a rental. But mad roofing was great at communicating and they walked us through the whole thing. They did great work, the roof is beautiful and they even had to remove and reinstall solar panels. Everything was done quickly, they showed up when they said they would. They cleaned up well afterwards. We ended up only paying our deductible and there were no hidden costs. They were really professional to work with and I couldn't be happier.

  Reply from the business

  Thank you for your review of MAD Roofing and Exteriors. We appreciate you trusting us to take care of your roofing and solar needs. We are glad to hear of your experience and strive to always take care of our customers.

A small leak today can turn into expensive damage tomorrow. Don’t wait until you’re grabbing buckets. Have your roof inspected before the next storm hits. 🏠 Roof Inspections 💧 Leak Detection 🔨 Roof Repairs & Replacement ⛈️ Storm Damage Experts Keep the rain outside, where it belongs. 📞 Contact Mad Roofing & Exteriors today to schedule your roof inspection.Aug 14, 2026

• Free estimates

  “…UT Reviews Contact (801) 900-3296 FREE INSPECTION (801) 900-3296 About What We Do…”

• Mentions the BBB

  “…A+ Accredited Member of the Better Business Bureau Seven-time recipient of the Angie’s…”

Their site also states: warranty offered, states a founding year, financing available.