Roofing contractor
Loyalty Exterior Roofing Solutions
945 Great Plain Ave Ste 17, Needham, MA 02492
Listed under Newton, MA
- Google average
- 5.0
- Ratings counted
- 225
- One and two star
- 1 of 225(0.4%)
- Massachusetts median
- 1.1%
The first three are Google’s own figures for Loyalty Exterior Roofing Solutions, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Massachusetts roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 223 | 99% | |
|---|---|---|---|
| 4 | 1 | 0% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 1 | 0% |
Lower than most — the typical roofer in Massachusetts sits at 1.1%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
We hold no one or two-star review text for Loyalty Exterior Roofing Solutions. That is not the same as there being none — it means our capture did not reach any. The rating breakdown above is Google’s own count and is the number to go on.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- roof replacement39
- gutters19
- estimates17
- siding repair12
- new roof9
- storm damage repair2
- debris disposal2
- window replacement2
- repair estimate2
- thorough cleanup2
Other reviews we hold
14 more of the 197 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Mark Masona year ago
We recently had our roof and skylights replaced by Loyalty Exterior Roofing Solutions. Absolutely an awesome company to work with, if you're looking for a roof or any exterior work done on your property you should definitely have them come …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for your fantastic review, Mark! We’re thrilled to hear that you had a great experience with us on your roof and skylight replacement. We look forward to helping you with your upcoming projects in the spring! Your recommendation means a lot to us.
- 5 out of 5mark bryanta year ago
We recently completed our second, sizable, home construction project with Loyalty Exteriors over the last two years. Both projects were completed on schedule. As with the 1st project, the crews were knowledgeable, conscience, and overall …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you Mark for the kind words. We appreciate your loyalty.
- 5 out of 5Michael Soopera year ago
Ro came out the next day after calling to address a small leak with our roof. He got to work right away and took care of it no time along with going over the rest of the roof to look for additional issues. Great service, no unnecessary upsell, just a dude that lets his work speak for itself! Being new to the area, it’s great I got a reliable roofer I can count on!
Reply from the business
Thank you for your wonderful feedback! We're glad to hear that Ro was able to address your roofing issue promptly and effectively. Providing great service without upselling is our priority, and it's fantastic to know that you found a reliable roofer in your new area. We appreciate your trust in us and look forward to helping you in the future!
- 5 out of 5jun jiaa year ago
Rom and his team did a really good job on this project to replace the whole roof. It is a very complex roof with lots of valleys. The team cleaned everything and everywhere nicely. The new roof looks beautiful. I will highly recommend them and work with them on other new projects as well.
Reply from the business
Thank you so much Jun for everything. It’s been an honor to serve you and your family with your new roof. We look forward to future projects together.
- 5 out of 5Junnior wilder Príncipe Campomanesa year ago
The quote from Loyalty was comparable to other contractors. We also appreciated that they were not trying to sell us a new roof. They provided with a repair estimate to make the roof last another 5 years.
Reply from the business
Thanks for taking the time to review us. The Loyalty team wishes you the best.
- 5 out of 5Genesi Zuñigaa year ago
The experience with Loyalty Commercial Roofing was excellent. Their attention to detail and commitment to quality are commendable. I am very pleased with the result.
Reply from the business
Thanks for taking the time to share your experience here.
- 5 out of 5Julia Spencera year ago
Wonderful experience!
Reply from the business
Thank you, Julia! We're thrilled to hear you had a wonderful experience with us. Your support means a lot to us!
- 5 out of 5William ChurchillEdited a year ago
Flexible, professional, responsive, and stayed on schedule. Highly recommended.
Reply from the business
Thank you for your fantastic review, William! We're thrilled to hear that you found our team flexible and professional. Your recommendation means a lot to us. We look forward to serving you again in the future!
- 5 out of 5Philippe Bareaua year ago
Ro and the team did a great job working on my roof and provided me a lot of pictures of the work they did at the different stages to make sure I was up to date and understood the process
Reply from the business
Thank you for your kind words, Philippe! We're glad to hear that Ro and the team provided you with great service and kept you informed throughout the process. Your satisfaction is our top priority, and we appreciate your feedback!
- 5 out of 5Yoela year ago
Loyalty Roofing, Romulo, Laryssa & the entire team are some of the best vendors I have ever worked with! This past June we purchased a fixer upper and the first thing needed to be done was redoing the roof. Not only were we interested in getting the roof re-shingled and protected but we also wanted to restructure one portion, increasing the roof height as well as adding 2 skylights. Romulo came during the initial process, gave us great advice, knowledge and pricing for a complex roofing job. Everyone made us feel very confident in their ability to get the job done correctly. The end result was a masterpiece, the roof looks beautiful with great protection, we now have new gutters, 2 skylights in the kitchen an an elevated roof! Their guarantees and warranty is something that really sold us as well. I would give Loyalty Roofing 5 stars on the final product as well as their communication and customer service. Thank you to the team, Romulo & Laryssa!
Reply from the business
Thank you for your fantastic review, Yoel! We're thrilled to hear you were pleased with our team's service and the final outcome of your roofing project. Romulo, Laryssa, and the entire team put in a lot of effort to ensure your satisfaction, and we're glad it showed! Your kind words and support mean a lot to us.
- 5 out of 5Robert Marksteina year ago
We were very happy with Loyalty Exterior. They did timely work and were not disruptive to us as my wife and I both work from home. The quality of their work was top notch. There was an exterior light that fell off that we noticed after they were done with the job and Loyalty was quick to come out and fix it, even though we had paid them already. We highly recommend this company and half of my neighbors have used them and were also very happy.
Reply from the business
Thank you for your fantastic review, Robert! We're delighted to hear that you and your wife were satisfied with our timely and quality service. It's great to know we could quickly address the issue with the exterior light as well. We truly appreciate your recommendation and support from your neighbors!
- 5 out of 5Jennifer Coppolaa year ago
I had a great experience with Ro and his team at Loyalty Exterior Solutions. They did an excellent job installing new gutters at my house and were communicative throughout the entire job. Their pricing was competitive and fair, and I would definitely recommend them to other folks who are looking to install gutters!
Reply from the business
Thanks Jennifer! We really appreciate your kind words and we are so happy that you are satisfied with the gutters.
- 5 out of 5Jim Shumana year ago
Ro and his team did a fabulous job. From the first discussion with Ro to the final walk through, we were totally satisfied. I would not hesitate to recommend him or to use him again.
Reply from the business
Thank you Jim for the kind words! It has been a pleasure serving you and your family!
- 5 out of 5Diane DiCarlo2 years ago
Unfortunately, two trees fell on my house during a storm. Fortunately, it did not penetrate the interior. Unfortunately, I have a metal roof which made it a bit more challenging to find a company that could/ would do the repair. Fortunately, I came upon Loyalty Exterior Roofing. I have had many experiences with contractors and repair companies but none have made me as happy as Loyalty Roofing. It all started with a return phone call. Sounds simple, doesn’t it. Then it was immediate attention to the site visit and evaluation. As it turned out, my job was a little more complicated due to matching color and style of ribbing so some detective work was needed. This caused some delay but communication was excellent so my blood pressure was in good order. Day of repair….. on time, efficient and neat. I cannot say enough how impressed I am with this company. I just wish they would start giving lessons to others! Diane Needham
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thanks Diane for the kind words. It has been a pleasure to serve you.
The latest post from this business
Posted by Loyalty Exterior Roofing Solutions to their own Google profile 2 years ago. Their words, not ours.
Your trusted local roofing specialists! 🏠🔧 Quality service you can rely on! #LocalBusiness #RoofingServicesMar 30, 2026
What Loyalty Exterior Roofing Solutions says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…Warranty A+ BBB Rating NRCA Affiliated Licensed & Insured Woman Owned Family…”
Insured
“…B Rating NRCA Affiliated Licensed & Insured Woman Owned Family Operated Needham…”
Warranty offered
“…A Trained Crews Outstanding Workmanship Warranty A+ BBB Rating NRCA Affiliated…”
States years in business
“…We have over 25 years of experience under our belt and keep…”
Mentions the BBB
“…no surprise that we’re BBB A+ and BBB accredited with shining reviews online. We’re…”
Family owned
“…We’re the best local, family owned roofing company you’ll find in…”
Woman owned
“…NRCA Affiliated Licensed & Insured Woman Owned Family Operated Needham Office 945…”
Other roofers in Newton
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| GF Sprague Exteriorschimney work, gutter replacement, estimate4.8939 ratings4.3% one and two star(781) 455-2936 | 4.8 | 939 | 4.3%40 of 939 | (781) 455-2936 |
| Mighty Dog Roofing of MetroWest Bostoncompetitive pricing, gutter repair, skylight replacement4.9198 ratings2.0% one and two star(781) 206-2864 | 4.9 | 198 | 2.0%4 of 198 | (781) 206-2864 |
| Storm Works Roofing & Restorationestimate, initial inspection, polite crew4.8142 ratings4.2% one and two star(844) 786-7696 | 4.8 | 142 | 4.2%6 of 142 | (844) 786-7696 |
| Roof Topsroof replacement, new gutters, gutter repair5.0120 ratings0% one and two star(508) 524-1305 | 5.0 | 120 | 0%0 of 120 | (508) 524-1305 |
| Dynamic Roofing Technologiesroof replacement, quick completion, smooth process5.082 ratings0% one and two star(508) 661-9916 | 5.0 | 82 | 0%0 of 82 | (508) 661-9916 |
| O'LYN Roofingpolite crew, fair pricing, new roof4.866 ratings4.5% one and two star(781) 705-5383 | 4.8 | 66 | 4.5%3 of 66 | (781) 705-5383 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 225 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 225, of which 197 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.