Roofing contractor
Loyalty Exterior Roofing Solutions
729 Farm Rd, Marlborough, MA 01752
- Google average
- 4.4
- Ratings counted
- 14
- One and two star
- 2 of 14
- Massachusetts median
- Not comparable
The first three are Google’s own figures for Loyalty Exterior Roofing Solutions, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Massachusetts roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 12 | 86% | |
|---|---|---|---|
| 4 | 0 | 0% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 2 | 14% |
Too few ratings to compare against other roofers — at 14 ratings a single unhappy customer moves this figure by several points.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
We hold no one or two-star review text for Loyalty Exterior Roofing Solutions. That is not the same as there being none — it means our capture did not reach any. The rating breakdown above is Google’s own count and is the number to go on.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- roof replacement3
- communication3
- debris cleanup2
- promptness2
- professional team2
- quality of work2
- project2
- property2
- debris2
Other reviews we hold
11 more of the 11 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Janeth McLaughlin2 years ago
From start to finish the team conducted themselves in a very professional manner. The project manager accommodated any of my concerns and answered my many questions, putting any worries to rest. I was kept informed of all project procedures, changes or adjustments. Our property was treated with respect at the start of the roofing project and at its conclusion, the property was very well cleaned of any debris. The team worked efficiently, quickly and effectively. The roof project was completed in 2 days and we are very pleased with the results. we are getting great compliments from our neighbors and those driving by who had seen our roof at its worst! We, without a doubt, will refer others to Loyalty Exteriors. Thank you for a job well done/1
Reply from the business
Thank you very much Janeth for your kind words. We are so happy that we exceeded your expectations with your roof replacement. We will you all the best and can’t wait to see your new solar system on your roof!
- 5 out of 5Hilla Hoitash2 years ago
We used Loyalty Exterior roofing to replace our roof - they did an amazing job, helped us with all the preparation and quickly managed to replace it. I highly recommend using them.
Reply from the business
Thank you so much Hilla for your kind words. We really appreciate the time you have taken to share your experience.
- 5 out of 5Paul Bishop3 years ago
Very hard workers. Did a great job in three days. I was kept informed and updated every day. One of the best business decisions I have ever made. I am extremely satisfied with the quality of the final product. Cleaned up my property and …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you Paul for the kinds words! We truly appreciate it and it have been an honor to serve you and your family.
- 5 out of 5Reese3 years ago
We are so impressed with Loyalty Exterior Solutions!! We really wanted to use them for our roof and even paid a deposit, but then found that our solar company backed us into a corner. (The solar company admitted that they had improperly …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much Reese for your kind words. We wish you all the best with your project.
- 5 out of 5Derek Jones3 years ago
Ro and Larissa at Loyalty Homes Solutions are great people to work with and are very outgoing to achieve customer satisfaction.
Reply from the business
Thank you Derek, We appreciate you!
- 5 out of 5Dom Da3 years ago
Ro, Laryssa, and their team were fantastic to work with! Their customer service is excellent, the job was done very well, and all at a very reasonable price—I am extremely satisfied! I had a small section of roof that I needed replaced. Ro was very quick with an estimate that was accurate, and they completed the job just two weeks later, in one day. The team that did the work was very professional, efficient, and courteous. While Ro wasn’t present the whole time, he did visit the site and I was able to talk with him which I greatly appreciate. His communication and customer service is beyond excellent. Every concern I had was addressed and I learned a lot more information as a bonus! I will be calling Ro and Loyalty Solutions again for my next exterior project, and I highly recommend them!
Reply from the business
WOW Dom, thaaaaaaank you kindly for such a detail review. We look forward to serving you again soon.
- 5 out of 5Katie O'Mara4 years ago
Very easy to work with and everyone is very professional!
Reply from the business
Thank you Katie!
- 5 out of 5Jonathan Belmore4 years ago
Great people fast and good service
Reply from the business
Thanks Jon!
- 5 out of 5Mike Haskins4 years ago
Great company highly recommended!
Reply from the business
Thanks Mike for the kind words.
- 5 out of 5megan mclaughlin4 years ago
They made a frustrating experience a breeze for me! I couldn’t be more grateful for how soon they were able to squeeze me in. Very professional and kept to their word. Would highly recommend!!
Reply from the business
Megan, thank you for the kind words.
- 5 out of 5Matheus Santos4 years ago
Great service! Right on time and very professional the repairing was done quick and it turned out great!
Reply from the business
Thanks Michael for trusting us with your home. We look forward to serving you, your family and friends anytime you need our services.
What Loyalty Exterior Roofing Solutions says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…Warranty A+ BBB Rating NRCA Affiliated Licensed & Insured Woman Owned Family…”
Insured
“…B Rating NRCA Affiliated Licensed & Insured Woman Owned Family Operated Needham…”
Warranty offered
“…A Trained Crews Outstanding Workmanship Warranty A+ BBB Rating NRCA Affiliated…”
States years in business
“…We have over 25 years of experience under our belt and keep…”
Mentions the BBB
“…no surprise that we’re BBB A+ and BBB accredited with shining reviews online. We’re…”
Family owned
“…We’re the best local, family owned roofing company you’ll find in…”
Woman owned
“…NRCA Affiliated Licensed & Insured Woman Owned Family Operated Needham Office 945…”
Other roofers in Marlborough
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Master Roofroof replacement, thorough inspection, gutter replacement5.0180 ratings0.6% one and two star(508) 719-7631 | 5.0 | 180 | 0.6%1 of 180 | (508) 719-7631 |
| Lifetime Roofingefficient, courteous crew, fair pricing4.973 ratings1.4% one and two star(781) 472-2301 | 4.9 | 73 | 1.4%1 of 73 | (781) 472-2301 |
| Hansen Family Roofersstanley, leak, project4.853 ratings0% one and two star(508) 863-4926 | 4.8 | 53 | 0%0 of 53 | (508) 863-4926 |
| All Gutters Inccompany, staff, quality work4.839 ratings5.1% one and two star(508) 204-5889 | 4.8 | 39 | 5.1%2 of 39 | (508) 204-5889 |
| Advanced Roofing, Siding and Windows Inc.responsiveness, siding replacement, friendly crew4.834 ratings2.9% one and two star(978) 440-5020 | 4.8 | 34 | 2.9%1 of 34 | (978) 440-5020 |
| Harry's Construction Inc.roof replacement, quality workmanship, gutters4.728 ratings7.1% one and two star(978) 719-1053 | 4.7 | 28 | 7.1%2 of 28 | (978) 719-1053 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 14 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 14, of which 11 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.
There is not much data on Loyalty Exterior Roofing Solutions. A short record here means our capture found little — not that there is nothing to find, and not that the business is new or inactive.