Legacy Restoration LLC

8 of the 83 one and two-star reviews we hold, most recent first.

• 1 out of 5Jared Saatela4 days ago

  We would not recommend working with Legacy Restoration. We had wanted to schedule our window installation in June. We had originally reached out to them in March to get measurements and be on the schedule. We didn't hear from them again until July. They didn't show up to work on the first day they were scheduled, and then the windows were the wrong size. They also only completed part of the work laid out in the contract. When we reached out to them about these problems they were concerned at first, but have again stopped communicating with us (fortunately we haven't paid the balance owed).

• 2 out of 5Joe Fostera week ago

  Good roof, but unacceptable siding work and severe lack of accountability. Legacy Restoration did a solid job on our roof, which is why we trusted them …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience. While we are glad your roofing project met expectations, we recognize that your siding project did not reflect the level of service we expect to provide. The extended timeline and challenges created a frustrating experience, and we take responsibility for our role in that. At Legacy Restoration, Raising the Standard means learning from situations where we fall short and using those lessons to improve how we serve our customers moving forward.

• 1 out of 5Evan Holmesa week ago

  Like many, we received solicitations from roofing contractors after a hail storm. Legacy did the inspection and assisted with filing a claim, which is where the process starts to break down. Our claim was approved and then Legacy failed to …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5TJ Clarka month ago

  Ignores no solicitor signage while doing door to door roof repair sales.

  Reply from the business

  We sincerely apologize that your no soliciting sign was not respected. We understand how frustrating that can be, and we've shared this feedback with our Leadership Team so it can be addressed. If you're willing, please email us at cservice@legacyrestorationllc.com with your address. We'll add your property to our do-not-contact list to help ensure you aren't contacted again. Thank you for bringing this to our attention.

• 1 out of 5Davy Foley3 months ago

  Turn and burn storm chasers that claim non-storm damage to be storm damage. Better yet you can count on them to no-show appointments.

  Reply from the business

  Hello Davy, Thank you for sharing your feedback. We take concerns like this seriously and strive to operate with honesty, reliability, and clear communication on every project. We’re sorry to hear about your experience and would like the opportunity to learn more about what happened. Since we’re unable to identify your situation, please reach out to us directly at cservice@legacyrestorationllc.com so, we can look into this further and address your concerns.

• 1 out of 5Mike Moeschter5 months ago

  Company does not respect no soliciting signs!

  Reply from the business

  Hello Mike, We sincerely apologize that the no soliciting sign on your property was overlooked. That is not the experience we want anyone to have. We have shared this feedback with our leadership team so it can be addressed internally. Thank you for bringing this to our attention.

• 1 out of 5Jerry Thao8 months ago

  0 STAR if I can - They came through making promises and because it is not a full restoration loss claim on the roof no longer wanting to assist in the process. It was partial loss claim on the roof that they came door to door soliciting but unable to honor an open claim. My insurance company will not retract the claim and this company no longer even attempts to call me back. Disgusting and unscrupulous business practice. I will not go with them. Don’t waste your time.

  Reply from the business

  Jerry, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Your experience is not aligned with our standards. It is important to us that we are able to correct this internally; however, we do not show you as a customer of Legacy Restoration. Please let us know if there is another name or address we could use. You can also email us this information at cservice@legacyrestortionllc.com

• 1 out of 5Justin Schroeder8 months ago

  Never used them, and never will. They rang the doorbell at my home when I had a very clear 'Do Not Solicit' sign waking up my daughter taking a nap. If this company doesn't respect property rights and simple request for privacy, they don't deserve your business. Go somewhere else!

  Reply from the business

  Hello Justin, We sincerely apologize for the disturbance. Your “No Soliciting” sign should have been respected, and we completely understand your frustration. This was an oversight on our part, and we’re addressing it with our team to ensure it doesn’t happen again. If you’re comfortable, please feel free to share your address with us privately so we can add your home to our Do-Not-Knock list. You can reach us at cservice@legacyrestorationllc.com Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience.

• roof replacement190
• insurance claim assistance136
• siding replacement88
• hail damage repair77
• shingle selection44
• easy process44
• new roof40
• gutter replacement35
• responsive staff35
• window replacement14

14 more of the 531 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Todd Grossa day ago

  My recent experience with Legacy Restoration was nothing short of a company going above and beyond throughout the process of having our home roof replaced. The staff is friendly, responsive, and over all provided outstanding customer service. I would highly recommend them for your next roofing project!

  Reply from the business

  Todd, thank you for taking the time to share such a great review! We’re so happy to hear that your experience with Legacy Restoration was a positive one from beginning to end. Our team works hard to make the roofing process as smooth as possible, so it’s wonderful to know that you felt supported, informed, and well taken care of throughout your project. We truly appreciate your kind words about our staff and customer service. Thank you for choosing Legacy Restoration for your home and for recommending us to others, we’re grateful for the opportunity to work with you!

• 5 out of 5Leith Simpsona day ago

  Legacy was great. Our roof was old and damaged and I had worked with two previous contractors trying to work with insurance to get approval for a replacement. Neither prior company succeeded. Legacy and their sales people presented themselves very professionally. I told them about the two prior rejections and they said they still wanted to try. And sure enough they succeeded in getting a full roof replacement approved. They were then also great to work with through the stage of materials selection and construction. They were very patient with us being particular on some of our color selections. Their installation was efficient and high quality. And their sales person, Adam, was great at fielding my questions throughout the whole process. I’d recommend Legacy to anyone.

• 5 out of 5S E5 days ago

  We are extreamly satisfied with the work Legacy Restoration did on our recent storm damage, roof and gutter replacement project. From start to finish Legacy Restoration handled the entire process, from assisting with submitting the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Scott, thank you so much for taking the time to share your experience with Legacy Restoration! We’re thrilled to hear how satisfied you were with the work and with the service you received throughout the entire process. We especially appreciate you recognizing Eleeya and the effort she put into working with your insurance team to make sure the storm-damaged skylights were properly addressed. We know the insurance process can sometimes be frustrating, so we’re glad our team was able to help make things easier for you from start to finish. Thank you again for trusting Legacy Restoration with your home and for recommending us to your friends, family, and neighbors. We truly appreciate your business and your kind words!

• 5 out of 5Andrewa week ago

  Legacy has been an amazing service to work with from start to finish. They were very great with communicating and answering questions, along with working with insurance to navigate the process. I truly appreciate the job well done, the hard work and dedication they showed.

  Reply from the business

  Thank you, Andrew, for your wonderful feedback! We’re grateful to hear that our team was able to make your experience with Legacy Restoration a positive one. We understand that navigating a roofing project and the insurance process can feel overwhelming, so we’re glad our team was able to provide clear communication and support throughout the way. We appreciate your trust in Legacy Restoration and are thankful for the opportunity to help with your home project!

• 5 out of 5Judith Schnarra week ago

  Avery was very well informed and he related the information perfectly. Was friendly and helpful.

  Reply from the business

  Thank you, Judith, for taking the time to share your experience! We’re so glad to hear that Avery was able to provide you with helpful information and make the process a positive one. We appreciate your kind words and will be sure to share your feedback with Avery. Thank you for choosing Legacy Restoration, we truly appreciate your trust and support!

• 5 out of 5Noah Turnera month ago

  Legacy Restoration did a great job helping me through a full roof replacement insurance claim in Plymouth, MN. I worked with Brent and the Legacy team after hail damage, and they went to extensive lengths to help document the damage, work through the shingle match process, communicate with insurance, and push for a full roof replacement instead of a small repair. The approval process took time, but Legacy stayed involved through the insurance paperwork, supplement process, roof inspection details, and final build packet. They helped explain the roofing scope, shingle options, underlayment, ice and water protection, and out-of-pocket costs before moving forward. I ended up going with GAF Timberline HDZ shingles in Weathered Wood, and the final roof looks great. The process had a lot of moving parts with State Farm, recoverable depreciation, mortgage-company paperwork, and final scope questions, but Legacy helped keep things moving and answered my questions along the way. I’d recommend Legacy Restoration to anyone in the Plymouth or Twin Cities area looking for a roofing contractor, especially if you’re dealing with hail damage, storm damage, or an insurance roof replacement claim. Final result looks clean, professional, and was a major improvement for the house.

  Reply from the business

  Hello Noah, Thank you so much for taking the time to leave such a detailed 5-star review! We truly appreciate you sharing your experience and are so glad to hear you were happy with the support and communication you received throughout the process. Our goal is always to make what can be a complicated project as smooth and stress-free as possible by keeping homeowners informed every step of the way. We're thrilled to know you're happy with your new roof and that the finished result was a major improvement for your home. Thank you for trusting Legacy Restoration with your roofing project and for recommending us to others in the Twin Cities area. Your feedback means a great deal to our team. If your friends, family, or neighbors ever need roofing, siding, gutters, or storm restoration services, we'd be honored to help them as well!

• 4 out of 5Mike Sherman2 months ago

  Legacy was great in fighting for our hail damage claim. Liberty Mutual denied us at first and wanted to cover the bare minimum. Legacy kept after them for more than a year and finally got them to cover our full roof and window. The work …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Mike, Thank you for taking the time to share your experience and for trusting Legacy Restoration throughout this process. We're thrilled to hear that our team was able to help secure full coverage for your roof and windows after such a long and challenging insurance claim process. Advocating for our homeowners and helping them receive the coverage they deserve is something we take great pride in, and we're glad the completed work met your expectations. We also appreciate your honest feedback regarding the transitions between Sales Representatives. We understand how frustrating it can be to have multiple points of contact throughout a project and to repeat conversations along the way. While we're happy to hear that each representative was helpful and professional, we recognize that continuity is important and will continue working to improve the overall customer experience. Thank you again for your patience, your trust, and your recommendation. It was a pleasure working with you, and we hope you enjoy your new roof and windows for many years to come!

• 5 out of 5Lindsey Dragan2 months ago

  We haven’t needed to use Legacy Restoration’s services yet, but I still wanted to leave a review because Avery and Henry made a great impression during an inspection at our house. While they were there, we found an injured bird and they were both very helpful in safely catching it and bringing it to a humane society. They were kind, respectful, and clearly care about animals. It was an unexpected situation, and we really appreciated them taking the time to help.

  Reply from the business

  Hello Lindsey, Thank you so much for taking the time to share this kind feedback. We’re really glad to hear Avery and Henry made a positive impression during their visit, and it’s great they were able to step in and help safely with the injured bird. We appreciate you sharing your experience, and please don’t hesitate to reach out if you ever need our services in the future.

• 5 out of 5Lisa Engels3 months ago

  We had an excellent experience with Legacy Restoration from start to finish. After our initial insurance claim was denied, their team stepped in, worked directly with the insurance company, and handled the entire process for us. They made what could have been a stressful situation feel easy and manageable. The roof installation itself was professional, efficient, and high quality. We were especially impressed with the attention to detail. After a previous roof replacement by another company, we ended up with bats getting into our home. This time, after Legacy completed the install, we even had a pest control company inspect things and they commented on how tight and well-sealed everything was. The communication, workmanship, and customer service were all outstanding. We highly recommend Legacy Restoration to anyone needing roofing work done right the first time.

  Reply from the business

  Hello Lisa, Thank you so much for this thoughtful and detailed review! We’re truly grateful for the opportunity to work with you and are so glad our team could help turn a stressful insurance situation into a smooth and manageable process. It’s especially great to hear your feedback on the installation quality and attention to detail. It means a lot to know you’re happy with the final result. We really appreciate your trust and recommendation. Please don’t hesitate to reach out if you ever need anything in the future, and don’t forget about our referral program; we truly appreciate any recommendations. We’re always here if you need us!

• 3 out of 5Karen Schrecongost3 months ago

  Their customer service is horrible. The siding work they did is great but the employees in the office didn't care to work with me and the insurance company. I'll never use them again.

  Reply from the business

  Hello Karen, Thank you for your feedback. We’re glad to hear you were happy with the siding work completed by our team. We understand the insurance and mortgage check process can be frustrating. However, the funds in question were tied to work Legacy Restoration did not perform, and we could not assist in releasing them as doing so would not be compliant with industry and banking requirements. While we’re sorry this led to a negative experience, our team remains committed to operating with honesty and transparency in every situation. We appreciate the opportunity to have worked on your home.

• 5 out of 5Amin J4 months ago

  Adam great! We handle the communication with the insurance and helped me through the process. He was professional and always there when I needed him. Thank you Legacy!

  Reply from the business

  Hello, Thank you so much for your kind words! We’re glad to hear that Adam was able to guide you through the insurance process and provide the support you needed along the way. We take pride in making things as smooth and stress-free as possible for our customers. We truly appreciate you choosing Legacy and your recommendation! Please keep us in mind for any future projects. We’re always here if you need anything.

• 5 out of 5Pam Farrell4 months ago

  Our story started in June 2025 with leaks in our porch and office. Friends recommended Legacy Restoration, and our estimator Michael Stanford immediately identified hail damage and began working with our State Farm agent. What followed was a six-month battle we never expected. State Farm denied our claim twice — first calling it "normal wear and tear," then offering only mismatched patch shingles that would have violated building codes and reduced our home's value. Legacy refused to accept it. They brought in Robb Johnson — a 30-year roofing veteran — who personally documented everything and sent State Farm a comprehensive evidence file. Denied again. Still, Legacy didn't give up. Things got dire when State Farm threatened to drop our homeowners insurance entirely unless we paid $30,000 out of pocket — by February 2026, in a Minnesota winter. We were also trying to close a HELOC that required active insurance. Robb kept hounding State Farm — calling and emailing 2–3 times a week, coaching us on exactly how to communicate with our agent and adjuster. Within one week of our HELOC closing deadline, State Farm approved a full roof replacement. We didn't even need the arbitrator. Legacy worked quickly to get us the invoicing we needed to keep our insurance active and close our loan on time. We were likely the first home in Minnesota to get a new roof in March 2026 — and the crew installed it beautifully in a single day. DeAngelo Funches (our Service Rep) and Jonathan Sanchez (our project manager) were exceptional throughout the build. If you need roofing, siding, windows, or doors — especially if you're fighting an insurance claim — call Legacy Restoration. They will fight for you like family. I am 100% certain we would not have gotten this roof covered without them. I cannot thank this team enough. Our deepest thanks to Michael Stanford, Robb Johnson, DeAngelo Funches, Jonathan Sanchez, and the entire Legacy Restoration team. You saved us — and we will never forget it.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Pam, Thank you so much for sharing your experience with us your story truly means a lot to our entire team we know how stressful and overwhelming the insurance process can be especially with multiple denials and tight deadlines and we are incredibly proud that Michael Robb DeAngelo Jonathan and the rest of our team were able to stand by your side advocate for you and help see this through to a successful outcome at Legacy Restoration we believe in doing what is right for our homeowners and your situation is exactly why we fight as hard as we do we are so glad everything came together when it mattered most and that you are happy with the final result thank you again for your trust patience and kind words it truly was an honor to work with you please keep us in mind for any future projects and do not forget about our referral program as we are always here if you need anything.

• 5 out of 5Erik Malling4 months ago

  We had our roof replaced, and Connor was great to work with! They were all great with communication, dealing with everything with our insurance, and moving along the process quickly and efficiently. Will highly recommend, and will be looking back to Legacy in the future!

  Reply from the business

  Hello Erik, Thank you so much for the kind words and 5-star review! We’re thrilled to hear you had a great experience with Connor and the team. We take pride in making the process as smooth and efficient as possible, especially when working with insurance, so it means a lot to hear that reflected in your experience. Please keep us in mind for any future projects, and don’t forget about our referral program. We’re always here if you need anything!

• 5 out of 5L S Bentley5 months ago

  We recently had our roof replaced by Legacy Restoration, and I can confidently say it was one of the best experiences we’ve ever had with a roof replacement project. From the very beginning, their representative Alex Honeyman was absolutely outstanding. He handled everything from start to finish — and I truly mean everything. Alex guided us through the entire insurance claims process, worked directly with the adjuster, and made what could have been a stressful situation feel completely seamless and manageable. His communication was clear, consistent, and professional every step of the way. Once the project was underway, the installation crew was incredibly fast and efficient without sacrificing quality. The workmanship was top-notch, and you could tell they take pride in what they do. The job was completed on schedule, and the clean-up afterward was just as impressive — they left our properties spotless, as if they had never even been there (except for the beautiful new roofs!). Legacy Restoration exceeded our expectations in every possible way. Professional, organized, responsive, and truly customer-focused. If you’re looking for a company that delivers exceptional results and handles the entire process with integrity and expertise, I highly recommend Legacy Restoration — and be sure to ask for Alex Honeyman. Absolutely outstanding work!

  Reply from the business

  Hello, Thank you so much for your amazing 5-star review! We’re thrilled to hear that your roofing project went smoothly and that our team exceeded your expectations across all the homes. Alex will be especially pleased to know that his guidance through the insurance process and the project made everything seamless and manageable. We take great pride in our crew’s efficiency, attention to detail, and quality workmanship, and it’s wonderful to hear that the properties were left spotless after completion. Your kind words mean a lot to us and are a huge encouragement to the entire Legacy Restoration team. We greatly appreciate your recommendation. Please keep us in mind for any future projects, and don’t forget about our referral program. We’re always here if you need anything!

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