Laurel Home Improvements/Roofing

All 4 of the one and two-star reviews we hold for Laurel Home Improvements/Roofing, most recent first.

• 2 out of 5Shane Smith3 years ago

  I have a very large, complex roof and after speaking with about 7 roofing companies, I chose LHI mainly because the owner (not a salesperson) came to look at the project and discuss it with me. That was about the last time I saw him. He assured me his crews could talk through any questions or issues I had. None of them spoke English. They only smile and nod every time I tried to talk to them. They tore off the entire roof instead of only what could be put back in a day. Of course it rained twice and I had multiple leaks to deal with in my attic. The roofers left a pneumatic nail gun on the roof after finishing one day and it fell off in the middle of the night and damaged two composite deck boards that I had just installed only weeks before. They also damaged multiple lightning rods on my roof during their rush to remove the shingles. The crew tore shingles off two small detached buildings that were not in scope for the project so clearly there are communication issues between owner and crews. I was not charged for the extra buildings, but it did delay the project because there was then not enough material to finish the main house. I still have multiple places on one side of the roof where there are wrinkles in the shingles that never flattened out and looks bad. Two gutters were damaged. After final payment I contacted Dave several times about the lightning rods. He said they were getting them and would come back and replace them. He also said they would stop by to fix the gutters. Neither ever happened. My roof doesn't leak, but overall I'm not satisfied with the project.

• 1 out of 5Cody Smith7 years ago

  Refused to do roofing work without explanation or further discussion.

  Reply from the business

  Mr. Smith, in your original message via our website you indicated that a previous contractor failed to complete the job/jobs for which they were hired and you were seeking legal representation due to their failure to satisfy their contract. Laurel Home Improvements responded to your message simply by advising you that we were not interested in finishing the work started by the other contractor due to the pending legal situation. We wish you luck on your project and recommend that you call a reputable contractor first next time.

• 1 out of 5Emil Sitka8 years ago

  Called and scheduled appointment. Never showed or called. Called again. He apologized and made second appointment. Never showed or called. I'm done.

  Reply from the business

  Two years now, still have no clue. ?

• 1 out of 5Emily Sullivan11 years ago

  Terrible company. I called this guy in early November to see if he could give me an estimate, I had 2 jobs that needed to be done. The first time I called he told me he would have to call me back since he was driving. That is a fair enough reason to call someone back, however he did not call me back. I waited a week and called him again, and he again told me he would have to call me back because he was driving. To his credit he did actually call me back that time, and we scheduled a time for him to come take a look at what needed done. He told me I should hear back from him in a few days with the estimates, and I never heard a single thing. I waited about a month and finally called him back. He said he thought he had given me the estimate and would have to call me back. I still haven't heard anything back from this guy. Do not waste your time with him.

  Reply from the business

  Very sorry Emily. From time to time, some calls slip thru the cracks. No excuses needed though, this was on me and I assume all blame. I hope your needs were meet by another contractor. Sorry, Dave

• friendly crew16
• estimate10
• new roof6
• siding6
• quick responses4
• quality materials4
• respectful staff3
• debris cleanup2
• pride in workmanship2
• reputable company2

14 more of the 74 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Molly Lewis5 months ago

  Laurel Home Improvements Installed a new roof for me. Entire experience was seamless, professional and fair price. Highly recommend.

  Reply from the business

  Thank you Molly, The pleasure was ours. Dave@LHI

• 5 out of 5Anthony Boggs6 months ago

  Jeff, Dave, and the LHI crew are incredible! They recently did a project at my home and I cannot recommend their expertise and professionalism enough!

• 5 out of 5Will Ravenscroft9 months ago

  Jeffrey, Dave, and the entire team at Laurel Home Improvements are the absolute best around! Can't recommend them enough!

• 5 out of 5Ruth S.a year ago

  Laurel Home Improvements recently replaced my roof, and I couldn’t be more impressed! They completed the entire job in just one day, and the new roof looks beautiful, truly enhancing the appearance of my home. Before hiring them, I received …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Ruth! It was our pleasure!

• 5 out of 5Megan Jamesa year ago

  Jeff came out quickly after we spoke about our roof leak. He found the issue and was fortunately able to fix it immediately. Super friendly crew, really knowledgeable, and helpful. Would highly recommend.

• 5 out of 5Daniel & Mirandaa year ago

  Jeff was excellent and very easy to work with. The roofing team was in and out in a single day and did great work! Jeff even did a couple of other jobs around our older home to get it into better shape for us to move in. They worked with us …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks Daniel and Miranda! Enjoy your new home!!!

• 5 out of 5Shirley Priesta year ago

  Laurel homes Sent out three young men they work like busy bees Had it done in one day, cleaned up the mess. They were very respectful. I would definitely hire them again.

• 5 out of 5McKinzey Dierkesa year ago

  Jeff and his team at Laurel Home Improvements did an awesome job replacing our roof. Jeff and his team were super knowledgeable and walked us through everything, answering all our questions and making sure we understood the whole process. He and his crew were really friendly, professional, and got everything done quickly. The quality of their work was great, and the price was really fair too. I definitely recommend Jeff and his team if you need any roofing work — they made this project feel easy!

  Reply from the business

  Thank you McKinzey! Enjoy your new home!!

• 5 out of 5Charles Osbornea year ago

  Quick and efficient bunch of guys. Clean up was great. Very professional.

  Reply from the business

  Thank you Charles!

• 5 out of 5CLa year ago

  Jeff’s bid was a lot lower than the other roofing contractors, communication was great, and because we had shingles missing, he moved us up on the schedule and our roof done very quickly. Looks great! Thank you so much!!!

  Reply from the business

  Thank you! We are glad that it worked out and we got you in before any damage could incur from the missing shingle tabs!

• 5 out of 5Larissa Bevacquaa year ago

  Jeff was a joy to work with! Very responsive from the moment we contacted him for an assessment of our roof. He gave us his honest opinion of what was wrong with our vents and did not upsell or scare us into thinking we needed a whole new roof (like comission-based salespeople from other companies did). He promptly serviced our vents and fixed our roof ventilation problems at a fair price point and with great attention and care. He was also very patient when we had general questions and provided tips to address some other issues we were not sure how to being 1st time homeowners. Highly recommend LHI!

  Reply from the business

  Thank you Larissa, it was a pleasure working with you all as well! If you need anything else please let us know! Jeff

• 5 out of 5Jacob Gardnera year ago

  I own COUNTRY ROADS MOVING LLC. I’ve had Jeff and his team come out to several properties. Him and his family are hard working, trustworthy, honest and will get your roof in tip top shape! Call him today!

  Reply from the business

  Thanks Jake! We appreciate you!

• 5 out of 5Joe Bratkovicha year ago

  Jeff and his team did our roof over the summer. They came when they were supposed to come, did exactly what was discussed and gave us a great price. Very honest reputable team.

  Reply from the business

  Thanks Joe, we appreciate your review!

• 5 out of 5Shawna Glasser2 years ago

  New to the area, I called 6 roofers for quotes. Only 3 of them called me back. One of them told me they were busy and they didn't need my business. Dave was fantastic to work with from the start. Returned my phone calls, answered my questions, and generally seemed interested in getting my business. He gave me a fair price and that price was what I paid at the end. He used high quality materials and we talked at length, because we were coming from a different climate, on why those materials were the best for the job. The crew worked efficiently and had a lot of pride in their workmanship. I worried about nails being left on the drive/walk ways puncturing vehicle tires, etc, but this company had a dedicated person to cleaning these up and she was good! They also rolled a magnetic drum to clean them up. It was pretty impressive! Dave helped me solve a venting issue. The bathrooms were being vented through the attic. He helped me reroute them during the reroofing process to save me work down the line. I was really impressed and our roof looks great!

  Reply from the business

  Thank you Shawna!

• Licensed

  “…Professional, Licensed & Insured We are professionally…”

• Bonded

  “…Home Improvements is a licensed and bonded construction company, established in…”

• Warranty offered

  “…upgraded lifetime system protection warranty from Owens Corning included in the…”

• States years in business

  “…Free Estimates We’ve Been Building For Over 50 years Laurel Home Improvements is a…”

• Free estimates

  “…Call Now for your free estimate Plus Years of Experience Serving…”

• Family owned

  “…Laurel Home Improvements is a family owned and operated construction company in…”

Their site also states: insured.