L&L Contractors

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Katie Rose6 months ago

  We had great hope for this company. Very responsive when I emailed and booked an appointment online. Before sending a contractor, I explained the project we are needing done. The contractor arrived and talked extensively to my husband. He said he would get us an estimate ASAP, we didnt hound him because we knew it was the holidays. We never got our estimate or any other contact, except a thankyou note and a dog treat in the mail for our dog. Please dont waste your time contacting this company if you want actual work done. They essentially ghosted us after taking the time to send someone out to get us an estimate for our project.

• 1 out of 5joe macEdited 8 months ago

  **** eight year update. We are getting ready to sell our house and the home inspection came back with several installation and material deficiencies including exposed nail heads and raised shingles and exposed fibers on a 45 year …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  If we see something that could be beneficial to your home, we will let you know! Mark is a great example of how amazing our team is! Thank you for letting us know how we did!

• 1 out of 5Lacey cappsa year ago

  Horrible to work with. Shotty sloppy work. Had roof, gutters, and part of siding replaced. One roof worker showed up smelling like marijuana and when I brought it up to PM, was told "it is just hemp and that's legal". Project should have only taken a day or day and half and was spread out over 2-3 weeks. Had big delay between downpayment and actual start date of work. Will promise one thing and then deliver another. Work item left out of contract and when I brought it up that it was left out at beginning, was assured it would be done but at end refused to do it. First time I used them and thought mabe it was just the workers but second time around and same thing. Only honest trustworthy employee is PM Peter.

  Reply from the business

  Ms. Capps, thank you for taking the time to share your experience with our company. We're truly sorry to learn that your interactions with us did not meet your expectations, and we appreciate your feedback as it helps us identify areas for improvement. We take all complaints very seriously, especially regarding the quality of work and professionalism of our team. Regarding the issue with the worker, we understand your concern and apologize for any discomfort this may have caused. While hemp is legal, we will remind our team about the importance of maintaining a professional environment at all times. We regret the delays you experienced in the completion of your project. Our goal is always to complete jobs in a timely manner, and it appears in this case, we fell short. We acknowledge the discrepancy between the promised and delivered services, and we will investigate why certain work items were omitted from the contract or not completed as promised. We are committed to rectifying these issues: 1. Quality of Work: We will review our processes to ensure our work meets the high standards expected by our clients. If there are specific areas of the work you're not satisfied with, please contact us so we can address them immediately. 2. Professional Conduct: We will reinforce our policies regarding professionalism and conduct with all our staff to ensure they reflect the values of our company. 3. Communication and Contract Management: We will improve our communication process to ensure all expectations are clear from the outset and that any deviations from the contract are addressed proactively. Please reach out to us at (615) 577-9103 to discuss this further. We would like to offer you a meeting with our management team to review the project details, assess the work done, and see how we can resolve any outstanding issues to your satisfaction. We value your business and hope to have the opportunity to restore your confidence in our services. Again, we since

• 2 out of 5Andrew Hughes4 years ago

  We requested an estimate for new siding, windows, and constructing a new attached garage. the "Advisor" that was sent out has missed 4 or 5 of his own verbal deadlines for providing us some rough estimates, but he keeps saying he'll have numbers to me tomorrow. The closest I got was a couple of figures texted to me one evening, but it was only for siding, it did not include windows. still waiting on that; its been 3 weeks. If providing a rough estimate has been this difficult, I cant even imagine how this advisors projects must turn out.

  Reply from the business

  Mr. Hughes, I apologize for your experience with our company. We strive to provide the best quality service and communication. It seems you have not received that. I reached out to your Client Advisor and he informed me that he has not received his numbers from our vendor yet. This should have been communicated to you. As you know, market prices are rising everyday. The old "rough numbers based on square foot" no longer apply. We have to call and see what product is even available today, then figure out the pricing on that. It is a new world we are all in. I will have James reach back out to you early next week with all of the information he has gathered and see how you would like to proceed. Thank You.

• 2 out of 5Madeline McNeeley4 years ago

  I wanted to be able to leave a good review for L&L, but unfortunately I am not able to do so. We scheduled a quote with L&L in late June. Ernie gave our house an assessment as well as took notes of all the projects my husband and I wanted to do (which were quite a lot). We found Ernie to be extremely polite and professional, so we were excited to choose L&L as our new go-to contractors. Unfortunately, we never received a quote from Ernie and it has been over 2 months. We have since found a different contracting group to do our projects.

  Reply from the business

  Mrs. McNeeley. I am truly sorry you had this experience with our company. Our records show Ernie meeting with you on June 25th, I also have what appears to be a completed estimate in our system dated june 28th, however, it does show that it was never released to the client. I also show a follow up phone call on June 30th... Ernie is on vacation this week, once he is back in town I will discuss this with him and see what happened. Please feel free to reach out to me personally if you need any further assistance. I am sorry we lost our chance at showing you just how good we are. If you have any issues with your new contractor please give us another shot. Thank you. - Donald Lester CEO 615.971.2478

• 1 out of 5Nels DaleEdited 6 years ago

  This is my first negative review I have ever left but feel character bound to share my experience with L & L Contractors, including sharing my name. I did not have a great experience. I had a few exterior home (small) items and was in …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  At L&L Contractors we vet our clients and their projects just as much as a potential client would research the contractor they are wanting to hire. Our motto is "The right remodel for the right reasons", as we are always looking for a win/win outcome. In this particular situation, we felt that this was not a project we wanted to pursue. We notified this client of our intent to withdraw our bid and obviously that did not make him Satisfied. When I personally spoke with this gentleman and explained our stance, he seemed respectful and understanding, even stating that he was not the kind of person to leave a negative review... It looks like our team made the right call. - CEO Donald Lester

• 1 out of 5Nathan Plassman6 years ago

  We contacted L&L contractors to fix a water leak we had and then renovate our bathrooms, laundry room, mud room, update countertops, and replace carpet. We ask for a time line from the get go and we’re told it would take 10 days to get an estimate. That was on June 11 and to date we haven’t received anything. I have had to try to contact the estimator and 14 days after he saw our property he sent a drywall and painter out. He said he received the bid but has not submitted it to us. For a company that has lots of good reviews we have had an awful time with communication and just getting an estimate. If they didn’t want the job they could have just told us.

  Reply from the business

  Mr Plassman, I regret you having this experience with our company. Our services are in extremely high demand at this time. Our Client Advisor should have set a more realistic expectation and definitely should have provided you a bid within his quoted timeline. With the high demand and manpower restrictions placed upon our vendors, it is taking much longer to get quotes to us than we are accustomed to. I will share your feedback with my team. This should never happen to any of our clients. Donald Lester - Owner

• 1 out of 5J E W E L Family6 years ago

  Seemed to have no interest in working on my project

  Reply from the business

  Mister PlecS, I am sorry that you had that experience with my company. Your name listed here doesn't match up with anything in our system. It is our goal to provide excellent customer service to anyone we work with. Please contact me directly and I assure you I will assist your needs in the best way possible. - CEO Donald Lester (DLester@LandLContractors.com)

• new roof179
• roof replacement61
• scheduling28
• estimate24
• timeliness23
• gutter replacement20
• siding replacement18
• personable staff17
• roof inspection9
• leak repair7

14 more of the 402 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kerwin Sharpa week ago

  I recently hired L&L Contractors to do some pretty extensive work on the outside of my home: new windows, exterior doors, Hardie, soffits, fascia, gutters/downspouts, and a roof to cover my patio (my favorite part). I worked with Ernie and Peter and the crews they sent were professional, they kept everything as clean as possible, communicative, and I saw the project manager (Peter) multiple times/week. My experience dealing with L&L was much better than the last 2 contractors I have dealt with. I would highly recommend anyone looking to have work done on your home consider working with L&L.

• 5 out of 5LSRFa week ago

  Jeremy Jenkins was amazing when he came to give us a quote fot shaker siding. He was extremely knowledgeable and resourceful. It was refreshing to experience a young man with such professionalism and poise.

• 5 out of 5Nicole Ochs2 months ago

  We had a leak that showed up so we called L&L. Scheduling was easy and Brad was given our work order. In a world where you pray the contractor will show up, Brad sent me a text and was going to not only show up, but even a little early! He quickly assessed the situation, provided details and pictures of the problem, and suggested a fix. Some of the work was out of his wheelhouse but he provided me with phone numbers and names of people that would take care of us easily. He provided the services and work he could to fix the problem. So appreciative of the professionalism! I'll call L & L again whenever I need some assistance, highly recommend.

• 5 out of 5Blair Stilwell3 months ago

  L&L took care of our project every step of the way, from Brad's initial consultations and quotes -- we explored a lot of options and he was quite patient -- to the project itself. When we had an issue with a third party supplier, L&L helped …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Dan Hanson5 months ago

  Willie provided excellent friendly service

• 5 out of 5Carole milner6 months ago

  Ernie O’Bryan and Brian Pike were excellent client advisors and project managers! They made the experience of residing my house with Hardie board easy! I can’t say enough good things about this company and the outcome of my house😃 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Jenny W6 months ago

  L&L Contractors did a beautiful job on our full siding replacement, gutters, and soffit. They also replaced our porch ceiling! From start to finish, the experience was excellent. Brad White handled the sales process with clear communication and professionalism, and Mark Robinson did a great job managing the project every step of the way. When a small issue did come up, Mark made sure it was resolved the right way — quickly and thoroughly. The finished work looks amazing, and we couldn’t be happier with the results. Highly recommend L&L Contractors for anyone wanting quality craftsmanship and great service!

• 5 out of 5Taylor Casey7 months ago

  I was SO impressed. We needed our roof replaced and Brad was able to come out quickly and look at what we needed. He gave me several options and was happy to help with finding what worked best for us. Taryn her and team got me scheduled and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5William DavisEdited 7 months ago

  We we’re very happy with the gutter installation that L&L provided. The client advisor, Willie, was knowledgeable and transparent. Also the team finished the work quickly and at a reasonable price. Additionally, Willie also assessed our roof after a recent hail storm. While our roof is older and showing some normal wear he advised us that it wasn’t damaged in the storm to the point where insurance would cover a replacement. Furthermore it still had some life remaining and we could wait on replacing. We’ll definitely be working with L&L in the future. Update: we decided to replace our roof recently. While we solicited quotes from multiple contractors, ultimately the price and prior experience in working with L&L won us over. Just as before, the process was smooth and we were never left wondering when it would get scheduled, when it would be finished or the quality of the workmanship. Taryn Brashers, our project manager, was amazing… always providing clear communication and even had the team come out to fix some things she noticed weren’t right the first go-around. The level of trust they’ve earned with us will definitely have us calling L&L again for future home improvement projects.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your kind review! We’re grateful for your trust in L&L Contractors and truly appreciate your recommendation. We look forward to working with you again!

• 5 out of 5Paula Hooper7 months ago

  Great work

• 5 out of 5Leah Fowler8 months ago

  L&L went above & beyond. They are willing, organized and humble. They addressed minor issues & always responded in a timely manner, every time.

• 5 out of 5John Felton9 months ago

  L & L transformed our home's exterior, and we couldn’t be more thrilled with the results! From beginning to end the experience was amazing. Out of all of the contractors we’ve had working in and around our home over the years, no one tops L …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Krysta Bridges9 months ago

  Recently had our roof redone with L&L. Jeremy and Taryn were wonderful to work with and kept us updated along the way. We had an unexpected amount of rot, code issues, and other damage to our roof, that they took care of and got our roof up to code. Their warranties and price are not matched anywhere else. Very professional and I highly recommend them.

• 5 out of 5chrish65249 months ago

  Called Willie Castillo at l and l for some minor roof repair and had a great experience with him and his team. Very professional and friendly and I will definitely be working with them on some future home upgrades.

• States a founding year

  “…GN AND BUILD CALL NOW SERVING TENNESSEE SINCE 2006 Your Home Deserves The Best. L&L…”