Katchmark Construction, Inc

8 of the 12 one and two-star reviews we hold, most recent first.

• 1 out of 5LM2 years ago

  This is one of the most rudest and dishonest roofing company in the DMV. Do not use them. They do the bare minimum and never fix your problem. Had a leak in the roof they had came supposedly fix it a few years later I have …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I truly apologize and I’m surprised to hear of your experience. I am not sure about the details of your roof but I am happy to help you. Please call the office and ask for Denise Katchmark. We proudly stand by our work and if we fall short, then we fix it. Again I’m sorry to hear of your negative experience and would like the opportunity to speak with you. Thank you.

• 1 out of 5John Anderson3 years ago

  Never sent me a proposal to fix our roof leak after rep. checked our roof leak and promised to send us a proposal.

  Reply from the business

  I’m very sorry to hear this. If you don’t mind giving me a call, I’d greatly appreciate your feedback. If you have time, please reach out 703-817-0200. We would like to make it up to you. Respectfully, Denise K

• 1 out of 5Christopher Frazier3 years ago

  Don't give these guys referrals. Cause they say they give you money for a person that goes w them. They never paid. Called multiple times. Never paid. Called Steve katchmark, his wife, his brother. Nobody ever cared to send me a simple 250. Don't even need it. Just keep your word, don't lie

• 1 out of 5Robin Lambert3 years ago

  The room was left spotless when we left the house and upon return my girlfriend find her older underwear scattered. The other rooms were trashed as well. You have failed as a company to provide a professional service and for that I am compelled to take legal action. Clean up or get out of the business. Underwear sniffers.

  Reply from the business

  This is a very serious review, and we take this very seriously. We have not heard of anyone contacting our office or staff about this. We have asked the reviewer to contact our president, Mr. Stephen Katchmark. We have not received a complaint, nor do we have an idea of when your work was one and where your property is? Could you please contact our office, ASAP; so we can address this situation. We've seen 2 reviews with these disturbing assertions and have no details about where your home is and who was contacted. We continue to await your call, as we'd like to address this asap. Thank you. Respectfully, Katchmark owners

• 1 out of 5NICK GEdited 3 years ago

  Highly recommend if you want your property destroyed, a lackadaisical, uninterested attitude from the CEO, and thousands of dollars out of your pocket. TRASH company. Katchmark’s inept workers flooded my condo while installing WINDOWS AND SCREENS on my condo building. After completely flooding both my condo and my upstairs neighbors condo with toxic fire retardant sprinkler water, our entire home had to be stripped to just wood framing and completely remodeled. I couldn’t live in my home for 6 months and Steve Katchmark Jr offered up to 100/night at a hotel during demolition which is laughable in Tyson’s Corner, VA. After 18 months I am finally done dealing with Katchmark and their insurance company to pay the complete bill, as they insisted on only paying 80% of it claiming they aren’t responsible for actual cash, just depreciation. Also, after all this, they didn’t even install the screen door correctly that they were replacing. It was upside down. In the end, I’m out $2000 dollars after 2 years of navigating their even more inept insurance company. $62000 dollars of damage + $20,000 of BNB rentals later, I don’t suggest using Katchmark for anything other than as a horrible example of an honest, ethical contracting company. Would also like to add, the day my place was flooded, there was no apology from Katchmark himself, he just came and told me it would be taken care of and “unfortunately this happened last year” in my same community. Thanks for taking care of it, would rather have you take care of that $2000 missing from my bank account. My condo hired this company for a 3 MILLION DOLLAR RENOVATION and no one could seem to get me my last $2000. NIGHTMARE. [edit after reading response] I didn’t work extensively with Katchmark himself or any representative of the company. On the day of the flood he emailed me saying that I can communicate with insurance from that point forward. I didn’t speak with Steven himself until 2 years later on the phone saying insuranc

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Nick, Katchmark has worked extensively with this matter, along with the insurance company. We truly and deeply regret this situation, and have expressed this in both words, and action. The situation was one that we did not foresee, until it was uncovered during construction. I can assure you we've not been uninterested or unconcerned from the first moment this occurred. This is not a normal occurrence by any means, and one which we do not take lightly. You've worked with and talked extensively with Stephen Katchmark, and we are very sorry that he did not meet the additional terms you've asked for beyond insurance claims. Katchmark did take measures beyond the claim, and have taken this very seriously. We do understand your frustration, Nick. Please reach out to our office if you should need further assistance. Sincerely, The Katchmark team. UPDATE 7/24/23; Nick, Katchmark continues to respond clearly, directly, and in a timely manner. Please contact Stephen Katchmark Sr. to address your ongoing concerns.

• 1 out of 5William McCarty4 years ago

  They installed new sliding doors and windows in my unit. The work to replace the molding looks like it was done by children.

  Reply from the business

  William, our sincere apologies that we fell short with your project. Please contact our office and ask for Denise Katchmark. I would like to see how we can improve and make it right.

• 1 out of 5Eric Auld6 years ago

  DO NOT use this company. The condo association for my development hired Katchmark to redo the roofs on all the buildings (about six or seven). Work started in October, and they are STILL here in late January. Here are just some of the issues we've witnessed in that time: 1. Our development has access to the W&OD trail. Katchmark decided to dump all their roofing materials for the job right near the entrance to the trail, partially blocking the entrance and absolutely destroying the lawn without a care. They've also destroyed part of the lawn in the complex that leads to the trail. 2. Workers have tossed significant debris off the roof, which almost hit me in the head once. Sometimes, the workers toss debris off the opposite side of the roof without looking below. They can also be slow to clean it up. 3. We had a cable hooked up to an unused satellite connection on the roof. Instead of removing it right away (as they promised to do several times), the workers kept moving it to the point where it crossed right in front of our door. After some persistent bugging, they finally removed it. 4. My fiancee and I slept poorly for several nights because of a loud rumbling on the roof. Apparently, the roofers just left a disconnected satellite dish up there, and the wind was blowing it back and forth all night. 5. I passed by a worker once who was standing and hocking loogies in my neighbor's garden. That same neighbor also had a problem with her heating/cooling unit, which we believe the workers shifted or tampered with on one occasion. 6. One time, I was sitting on my couch and looked up to see a worker glancing in at me through the hole in the upstairs window curtain. Maybe it was an accidental glance, but very creepy nonetheless. 7. The work looks sloppy and shoddy. I've never seen people work so long on a job that has shown such little progress. They have a ton of workers, so, even with the occasional weather setbacks, one would think it wouldn't take this long an

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Afternoon, my name is Denise Katchmark. I head up Production at Katchmark. I'm terribly sorry to hear about your negative experience with our company. I would like the opportunity to address the issues. At the beginning of any Property Management job we designate a staging area to work from. We are careful not to block any entrances or tenant access points. If an area is blocked, even temporarily please contact our Supervisor Ken (onsite) At times, during our projects, there is some damage to landscaping or grass. This is with any construction site. We always fix any damage at the end of the job. This job is still in progress. 2) We have a full time Supervisor on site. His name is Ken. We have not heard of complaints about this issue, yet I will certainly look into it. Katchmark secures an area anytime we are tearing off. And, we have tape designating those areas. We send out notices anytime we are working on a designated building, to be sure tenants stay safe. 3) We apologize you had to keep asking them to take it down. After speaking with our Supervisor, he said they hesitated cutting it, because they were not sure if it was in use or not. They needed to verify before cutting down. We apologize for the inconvenience. 4) I am very sorry that you and your fiance had a terrible night night sleep. If this was our error, we are sincerely apologize for the inconvenience. 5) We had no reports of our workers touching a heating/cooling unit, nor does Katchmark move or touch any units on any of our job sites. 6) I apologize if you felt uncomfortable. We have not heard reports of these incidents. Please call our office if this happens again. 7) We've had no complaints from the Property Managers or board members of shoddy work. In fact, we've had very positive progress meetings with them. The contract Katchmark has with your community was slated to take this time, and weather does become a factor in the winter. I'm sorry that you are frustrated with it, and we d

• 1 out of 5Hung Tran8 years ago

  To those who consider having Katchmark repair your roof. As the time Jerry was evaluating my house, he was a friendly and polite person. He promised that the roof would be done in 2 weeks and everything will be in …

  Google cut this review short. The full text is on their Google profile.

• siding11
• cost10
• estimate6
• timeliness6
• skylight repair6
• responsive5
• kind staff5
• warranty4
• flat roof replacement2
• issue resolution2
• quick work2
• thorough2

14 more of the 77 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Maxwell Silverhammer9 months ago

  It is my pleasure to offer this most gracious review of the Katchmark roofing and construction company team. I have used their services several times in the last 10 years and I will use no other company due to their customer service, loyalty, and professional quality of work. Vinny has been my go-to-guy for roofing needs or anything related to external work in and around the roof. I have always been impressed with the caliber of performance of those that are part of their team. Whenever I have been presented with an estimate, I always brace for a shock, however, I have been pleasantly surprised in the long run due to the quality of work, the speed with which it is accomplished, and the friendliness of their staff. There are many options when it comes to roofs or general residential construction, but I will always go first to Katchmark as they are the benchmark of professionalism and high-quality work. As a retired military officer, I am very picky with my inspections and quite critical with what constitutes quality work. Katchmark has always surpassed my expectations and I am confident they will continue to do so. Thank you again!

• 5 out of 5Tiffany Yeh11 months ago

  My husband Ben and I wanted to thank Kevin for the exceptional service he provided us to replace our condo’s skylight. He had done the initial replacement back in October, but when our HOA had the roofing of our building redone by the same …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5wheelsa year ago

  I have used Katchmark Construction for numerous projects over the past 15 years, and I have been pleased each time. In addition to replacing my roof, I've had this company replace the windows, install two skylights, and most recently, they …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to write such a thoughtful review. We greatly appreciate our wonderful customers! If there’s anything you need moving please don’t hesitate to reach out to me personally. With best regards and many thanks again, Denise Katchmark.

• 5 out of 5Elizabeth and Andrew Silistya year ago

  Best roofer . They did our home when we had a major windstorm. Covered everything and done in a day. Cleaned and took away all trash. Many friends ask for a roof company and we always say Katchmark!

• 5 out of 5Mohamad Berjaouia year ago

  I shopped around with 4 different companies to replace my roof and Katchmark was the best of all prices, best warrantee and didn't even have to negotiate after the prices i was getting from others. they just finished my house and my parents house. the crew from the supervisor to the installer and in-between was excellent, efficient and cleaned up everything like nothing ever happened. both roofs look amazing. highly recommend them for all your home improvement needs, they are professional and honest. thank you Katchmark.

  Reply from the business

  Mr. Berjaoui, thank you very much for taking the time to write this nice review. We greatly appreciate it! And we appreciate you as our customer. Thank you for trusting us!

• 5 out of 5John Keim2 years ago

  Prompt response; professional; on-time; and they were good at communicating any sort of changes due to weather etc. The overall communication was excellent. Got the new roof on in the time they said it would take. Their crew worked hard. We …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  John, thank you for taking the time to give us your feedback. We work hard to satisfy our customers and it’s great to hear that you had a positive experience! We value your business and appreciate you!

• 5 out of 5Gabby BEdited 2 years ago

  I wanted to update my review from several years ago to just share this company is still the best out there. I keep going back time after time for roofing needs or shutters or consults. Most recently met with Steven Castaneda and he was absolutely wonderful! Professional, courteous and above all else kind! Thank you Katchmark for being simply AWESOME!!! am surprised to see 1 stars given for this company as my experience was completely opposite. From start to finish they were responsive, professional and kind, which will win my business any day. The workmanship was great, and if there was an issue, like my shutters being the wrong size, they were up front, and took care of the issue immediately. I have referred them to several people and thus far the feedback has only been positive. I suspect if I had any concerns down the road with my roof or any of the work they’ve done they would take care of it timely... I am confident of that. Thanks for a beautiful roof and shutters and metal work! Great experience!

• 5 out of 5Jeff Carver2 years ago

  Katchmark just finished the fourth roofing job they've done for us, and it was done with the same expertise and professionalism as the first three. If you need someone for a roofing project, you can't go wrong with Katchmark.

  Reply from the business

  Thank you so much Jeff for leaving that feedback for us! We are thrilled that you had a positive positive positive experience. And appreciate your business very much!

• 5 out of 5John3 years ago

  The Katchmark team was very responsive and professional. The multiple custom skylight job they did at our home was one that many others couldn’t figure out, but they navigated the entire job without any issue whatsoever. Glad I found them.

  Reply from the business

  We’re very happy to hear you had a positive experience! Thank your for your business. Our customer’s satisfaction is important to us. Thanks again for taking the time to give us feedback. Much appreciated!

• 5 out of 5D Grazer3 years ago

  Highly Recommend! Well-established family business. Jake was punctual and respectful of us / our home, methodical in finding the source of roof leak, and efficiently / effectively fixed the issue. Neat and clean from his handiwork to his work truck. An absolute professional who demonstrated his experience and genuine commitment to customer satisfaction.

  Reply from the business

  Thank you so much for taking the time to give us this positive feedback! It’s very much appreciated, and so is your business!

• 5 out of 5Nabil Fahel3 years ago

  They get the job done, great roof repairs for commercial office buildings

  Reply from the business

  We’re very happy you had a good experience with Katchmark! I am truly appreciate you taking the time to give us that feedback.

• 5 out of 5John Lyons3 years ago

  I cannot say enough things about Katchmark Construction. The projects they completed at the properties I manage/managed went smoothly and saved our clients thousands of dollars. If anyone ever needs a reference, I am happy to share how Katchmark Construction exceeded my expectations.

  Reply from the business

  Thank you so much for your positive remarks, John! We appreciate you taking the time to give us some feedback. Our customers are very important to us. Thanks again!

• 5 out of 5Kristina Hines3 years ago

  My husband and I hired Katchmark to replace the siding , windows , and gutters on our townhouse. We worked with Vinny who is the Vice President of the company. We signed the contract in July and the work was done in October. The crew was respectful of our property along with our neighbors. The work started on a Wednesday and was completed by Friday evening. The crew stayed late to complete the gutters because the weather was calling for rain all weekend. We highly recommend Katchmark .

  Reply from the business

  Thank you so much for taking the time to write a review! We’re happy to hear you had a good experience and greatly appreciate your business and recommendation! Have a wonderful 4th of July! And thanks, again.

• 5 out of 5S Feyerick3 years ago

  Had Katchmark replace our entire roof which was a huge project. They had it done in the time frame they specified and did a fantastic job. Have already recommended Katchmark to other residents within our community. Would use them again for any roof project.

  Reply from the business

  Thank you very much for the compliment and recommendation! We sure do appreciate our customers too!

• States years in business

  “…For over 30 years Katchmark has been performing…”

• Mentions the BBB

  “…We also have an A+ rating with the Better Business Bureau. The…”

Their site also states: free estimates.