Jim Brown and Sons Roofing

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Raymond Reddington4 weeks ago

  STAY AWAY FROM THIS COMPANY: They did not contact me regarding the quality or color of the roof before installing it. Got home from vacation and it was the wrong color and wrong type of material. Unprofessional and they won't give me my money back. Will report JBS Roofing to the ROC for poor communication, contract and poor quality.

  Reply from the business

  Thank you for your feedback. We're very sorry to hear about your experience. However, after reviewing our records, we have been unable to locate a project or customer matching the details you've described. We are not aware of any installation involving the concerns you've mentioned or any pending ROC complaint related to this matter. Our ROC license number is 061127. It's possible this review was intended for a different company. Our legal name is Jim Brown & Sons Roofing, and we do business as JBS Roofing. If this review was intended for our company, we would appreciate the opportunity to learn more. Please contact our office at (623) 247-9252 with your name, property address, or contract information so we can investigate your concerns. At JBS Roofing, we take pride in clear communication, quality workmanship, and standing behind our work. If there has been a misunderstanding or an issue involving our company, we are committed to addressing it promptly. ~ Valorie Brown, President

• 1 out of 5Erick Gonzalez2 months ago

  a very bad and irresponsible company

  Reply from the business

  Thank you for your feedback. We are sorry to hear that you had a negative impression of our company. After reviewing our records, we are unable to identify you as a current or past customer. If you have worked with JBS Roofing, we would appreciate the opportunity to learn more about your experience and address any concerns. Please contact our office at (623) 247-9252 with your name, property address, or any project information so we can investigate. At JBS Roofing, we take pride in providing professional service and standing behind our work. We welcome the opportunity to resolve any legitimate concerns. ~ Valorie Brown, President

• 1 out of 5Scott Bradford11 months ago

  We selected JBS Roofing last May after having 10 other contractors come out, and give us a quote for a new roof. JBS Roofing was not the cheapest of the 10, but they took the time to explain things in every detail. We were told that this would take 4-5 days to complete. It did not. More like 15 days before all of our issues were somewhat straightened out. As it turns out selecting JBS Roofing was the worst decision we ever made, I guess we fell for the sales pitch. Everything seemed to be going fine on day one, and day two as they removed the old roof. On day three no one even showed up, because apparently the equipment to load the new tiles onto the roof was unavailable. We were not informed of this until the following day. No phone call, no text. On the 4th day, on the back side of the roof where it meets the patio, they decided that they would stop one row short with the tile of the roof meeting the patio. What employee thought "hey that looks OK"??? (see pictures) After speaking with the supervisor, they added another row of tile so that it met with where it joined the patio. Also on the fourth day the heavy equipment that they used to load the tiles on the roof put a crack in our driveway. We spoke to the supervisor, and he agreed to get that fixed. The cement company (Blue Steel Builders) came out, and replaced the entire slab of the driveway. We have a texture pattern on our driveway which they tried to match, and the color is so far off, it's unbelievable. Literally like night and day (see pics)... again what employee thought "hey that looks good)??? It's not even a close match. They used chocolate brown when our driveway is sand colored. The cement company has come out several times to try to make it match to no avail, and eventually ghosted us by not returning my phone calls. In hindsight , I would rather have the cracked driveway then this comedic joke of what they call a fix. We should have never asked for the repair On the fifth day , while we we

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Scott, We’re truly sorry to hear about your experience and appreciate you taking the time to share these details. I personally reviewed your file and spoke with the team regarding your project. From our records, the roof itself has held up through multiple storms, and we’re glad to know that portion of the work continues to perform well. Regarding the driveway, the damage was caused by the material supplier’s loading equipment — a company we hired and who accepted full responsibility for the repair. While they replaced the slab, I completely understand your frustration with the color mismatch and lack of follow-up from their end. This is not the level of service we expect from any of our partners. I’ll be reaching out to the supplier directly to ensure your concerns are addressed and the issue is brought to a proper resolution. Thank you again for bringing this to our attention — we value your feedback and the opportunity to make things right. — Valorie Brown-Miller, President

• 1 out of 5Ruben Guerra3 years ago

  I call them to set a estimate and told them not to bother my wife to call me and that was not put in the notes . Then they just don't bother telling you that they are not going to give you service they just keep telling you that they will have the guy call you so very bad service over all.

  Reply from the business

  Mr. Guerra, I am sorry we failed to note the record to not knock on the door and your wife was disturbed. Based on your reactions and behavior to multiple staff members I made the decision to not provide you with an estimate and that we would not be doing business with you. We recognize that we are not the best fit for everyone and wish you the best in finding a roofing company that fits your needs. Respectfully, Valorie Brown-Miller

• 1 out of 5Debbie Villasenor3 years ago

  Gary came out to give us an estimate on repairing our patio and storage room. Another company was there at the same time. Gary went and checked the damage. He never came to the door to let me know if he could do it or give me an estimate. I didn't even know that he left. I called the company to see what was going on. He did call me with the remark about having other companies being there. I didn't know you weren't suppose to get other estimate. He did send me a quote but if that is how they do business I wouldn't recommend them to anyone. I even contacted the insurance company because they are the ones who recommended them. Very disappointing.

  Reply from the business

  Debbie, thank you for taking the time to let us know how we can improve our customer service.

• 1 out of 5German for nine4 years ago

  Fifteen thousand five hundred dollars to roof my home! Work started on time, however there was no supervision, no one spoke English! No care was taken to insure all the nails and staples, plastic thrown in the pool! After the work was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to let us know how we can improve our customer service.

• 1 out of 5Joe Biundini4 years ago

  I write this review because I relied so heavily on the reviews I saw here (for JBS) when I hired JBS roofing. Now, after having worked with them… and now having seen how they work, I wonder about the origin of the reviews I read. In …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Biundini, Thank you for taking the time to write a review. I normally don't reply to these and let our reviews speak for themselves but I feel it is important to lay out the facts. JBS Roofing was on a tight time line to complete your large roofing project on your VRBO home within your time frame. Work was started in July during Monsoon and we lost two production days due to rain. We have worked with Western States Roofing Consultants on multiple projects and I am confident that your statement is false in regards to Larry Conrad's personal remarks about JBS Roofing. The report from the roof consultant listed SIX (6) minor issues. JBS corrected all six items and provided you with pictures of the corrections after completion. I would encourage anyone seeking the truth to contact Mr. Conrad at Western States Roofing Consultants for his experience with both JBS Roofing and Mr. Biundini. In regards to the nails you suggested that we left on the ground, we need to be aware of deficiencies and given the opportunity to correct them, unfortunately not everyone is honest so we have to have more than an email from the owner requesting a $600 discount because his landscaper had to pick up our nails. Also not mentioned is that you had multiple trades working at the same time because you were in a time crunch before the next renters were scheduled to stay in your VRBO home. I am not sure if you were sent the pictures of the demolition debris piled on the side of your home from the bathroom remodel alone. Those trades filled our dumpster three times and a $425 change order is not out of line, one roll off dumpster cost that amount. Lastly, If you look at your contract, specifically the "extra wood charge" form, you received a large discount for the 190 linear feet of 2x4 wood that was needed to change the tile profile. I am sorry that we fell short of your expectations and your suggestions on how we can improve will be noted and taken seriously. Respectfully, Valorie B

• 1 out of 5Selena Barash4 years ago

  How on Gods planet earth, do I get a call back, to let me know that this company (well I should specify, Garry) will not service what I requested. He stated that, "this is not a company where we fix things". He said, the only way to do …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Selena, I apologize for the inconvenience and not being able to provide the work you were hoping to have performed. Roofing contractors are governed by the Registrar of Contractors and we must be able to provide a minimum two year workmanship warranty on all work performed. If the roofing system is failing and needs to be replaced we ethically will not provide a repair even if the seller and buyer both agree. When this situation occurs we recommend hiring a someone who is not licensed by the Registrar of Contractors such as a handyman. We do have a dedicated service department that only does small repairs. I appreciate your feedback and again apologize for the inconvenience.

• final inspection13
• estimate process12
• kind staff5
• leak repair5
• roof underlayment replacement3
• tile roof2
• commercial roofing2
• residential roofing2
• reliable contractor2
• roof types2

14 more of the 107 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Thom Gyder2 weeks ago

  Professional, helpful and on time. Quality workmanship

  Reply from the business

  Thank you, Thom, for taking the time to leave us a 5-star review! We’re so glad to hear you were happy with our pricing, professionalism, punctuality, and the quality of our workmanship. It was a pleasure installing your new gutters, and we truly appreciate your trust in JBS Roofing. If there's ever anything we can help you with in the future, we're just a phone call away. Thanks again for your support! ~Valorie Brown, President

• 5 out of 5Tom Cortabitartea month ago

  Every aspect of the entire project including roof inspection, roof repair and gutter installation exceeded our expectations. Staff was friendly, professional and treated us as if we were their only customer. Highly recommend Jim Brown and Sons. Outstanding!

  Reply from the business

  Thank you so much for your wonderful review! We truly appreciate you trusting Jim Brown & Sons Roofing with your roof inspection, roof repair, and gutter installation. Knowing that every aspect of your project exceeded your expectations means the world to our team. We take great pride in providing friendly, professional service and treating every customer as if they're our only customer. Thank you for your recommendation and for taking the time to share your experience. It was a pleasure working with you, and we're here anytime you need us in the future! ~Valorie Brown, President

• 5 out of 5Kevin McCarthy3 months ago

  I’ve seen a lot of roofs done in my neighborhood and Jim Brown did one and I knew immediately they were the people I was going to call when my roof needed to be done. Job was completed in two days amazing. even with the extra things I had them do.

  Reply from the business

  Thank you so much for your wonderful review, Kevin! It means a lot that seeing the quality of our work in your neighborhood gave you the confidence to choose Jim Brown & Sons Roofing for your own home. We're thrilled to hear you were happy with the results and that our team completed your project in just two days, even with the additional work you requested. We appreciate your trust in us and your kind words. Thank you for choosing JBS Roofing, and please don't hesitate to reach out if we can help with anything in the future! ~Valorie Brown, President

• 5 out of 5Pamela Greene4 months ago

  In the past, I collaborated with JBS Roofing for repairs, and I have now engaged their services for a roof replacement. The level of professionalism, integrity, and attention to detail is what one should anticipate from a reputable business. From the office personnel to the installers and the final inspection, everything was top-notch. Aside from the amazing new roof, there was no evidence that they had been on the property. They left no mess, which is crucial for me as I have a dog and want to ensure her safety. I appreciate all of your assistance!

  Reply from the business

  Pamela, thank you so much for your continued trust in JBS Roofing—we truly appreciate the opportunity to work with you again! It means a lot to hear that our team delivered on professionalism, attention to detail, and communication from start to finish. We take great pride in not only the quality of our work, but also in leaving every job site clean and safe—especially for our customers (and their furry family members 🐾). We’re grateful for your kind words and your support, and we’re always here if you need anything in the future! ~Valorie Brown - President

• 5 out of 5Mary S4 months ago

  This is truly the best roofing company I have ever worked with. We were grandfathered into a warranty from the prior owner. Every time we have called them for something they have responded and come right out to fix what's covered under the warranty. Their customer service is excellent and they really care about their customers. I would highly recommend them because their support even after the work is done continues to be top notch!

  Reply from the business

  Thank you so much for your kind words and for taking the time to share your experience! We’re especially glad to hear that your warranty experience has been smooth and that our team has been responsive when you’ve needed us. Standing behind our work—long after the job is complete—is something we truly believe in, so it means a lot to know that commitment is coming through. Your recommendation and trust in us are greatly appreciated. If you ever need anything in the future, we’re always here to help! – Valorie Brown & The JBS Roofing Team 🏠🔨 #since1982

• 5 out of 5James Biggs5 months ago

  The JBS team are excellent. They installed our gutters, and were very communicative about installation, ideal places to situate downspouts, and I am very happy we have this system in place.

  Reply from the business

  Thank you so much, James! We really appreciate you taking the time to share your experience. We’re glad to hear you’re happy with your new gutter system and that our team was able to clearly communicate throughout the process—especially when it came to placement and functionality. Getting those details right makes all the difference long-term. Your feedback means a lot to us, and we’re grateful for the opportunity to earn your trust. If you ever need anything down the road, we’re here for you! – Valorie Brown & The JBS Roofing Team 🏠🔨 #since1982

• 5 out of 5Catherine Monaghan5 months ago

  Besides our own home, my husband and I own a couple of investment properties. We were on the verge of purchasing a duplex that was occupied by tenants. The seller had told us that the roof was new. We hired a home inspector who saw some concerns with the roof & suggested we call in a roofer. We asked him if he recommended anyone, without hesitation he said, "JBS." I made the call & on time, a very pleasant gentleman arrived, listened to my husband concerns, pulled his ladder off his truck and up on the roof he went, husband in tow! We couldn't have been any more pleased with the thoroughness & understanding of not only flat roofs that are coated, flat roofs that are foam & Any concoction thereof~ as well as, the additional aspects of this buildings roof that were tiled. We feel this company really hit the jackpot by hiring Mark~ his understanding of roofs ( We spoke to ✌️other roofing companies & they didn't come close to the revealing multitude of issues with this roofs system as the JBS representative did) The time he took to investigate & discuss "free of charge" was outstanding. We've been praying for years to find a reputable, reliable & know roofs roofing company & by golly ~ I think we found them!!! Thank you, again Mark ⭐

  Reply from the business

  Wow—thank you so much for this incredible review! It truly means a lot that you took the time to share your experience in such detail. We’re especially grateful for the trust you placed in us during such an important decision. Purchasing an investment property—especially one with tenants—comes with a lot of moving parts, and having clear, honest information about the roof is critical. We’re so glad Mark was able to provide that level of insight and help you feel confident moving forward. Mark is a huge asset to our team, and we couldn’t agree more—his knowledge across all types of roofing systems (from coated and foam flat roofs to tile) and his willingness to take the time to thoroughly explain everything is exactly what we strive for at JBS. Your kind words about our honesty, thoroughness, and willingness to help—even at no charge—mean the world to us. That’s exactly the experience we aim to provide every customer. Thank you again for your trust, your prayers, and for choosing JBS Roofing. We’re here for you anytime you need us! – Valorie Brown & The JBS Roofing Team 🏠🔨 #since1982

• 5 out of 5Connie Olmos6 months ago

  Service was great from start to finish. The manager even came out to check that there were no nails after replacingmy roof, even in the grass! They did my gutters a few years ago and and been very happy with them also.

  Reply from the business

  Thank you so much, Connie, for your continued trust in JBS Roofing! We truly appreciate you choosing us not only for your recent roof replacement, but also for your gutters a few years ago—it means a lot to have returning customers like you. We’re glad to hear you’ve been happy with both! Our team takes pride in the details, so it’s great to know that the final cleanup and follow-up inspection stood out to you. Making sure your home (and even your yard!) is left clean and safe is just as important to us as the roof itself. Thank you again for your kind words and support—we’re always here if you need anything! – Valorie Brown & The JBS Roofing Team 🏠🔨 #since1982

• 5 out of 5Tracy Eklund6 months ago

  Very happy with this company. Would highly recommend them.

  Reply from the business

  Thank you so much, Tracy, for the 5-star review and recommendation! We’re so glad to hear you were happy with your roof installation and found value in our pricing. Your support and kind words truly mean a lot to our team. If you ever need anything down the road, we’re always here to help! – Valorie Brown & The JBS Roofing Team 🏠🔨 #since1982

• 5 out of 5Bob Dawdy7 months ago

  I highly recommend. The whole process was great. From getting the initial roof assessment to the final nail the process was great. Very professional and efficient. The communication during the project was great. Again, I highly recommend.

  Reply from the business

  Thank you so much, Bob, for the 5-star review and the recommendation! We truly appreciate you taking the time to share your experience. From the initial assessment to the final nail, our goal is to provide a smooth, professional process with clear communication every step of the way, and we’re glad to hear that came through. Thank you for trusting JBS Roofing—we’re grateful for the opportunity to work with you. — Valorie Brown, President

• 5 out of 5Rick Hannah8 months ago

  JBS roofing is a contractor you can count on. From the estimate process to the final inspection, they are a well oiled team. No surprises from the estimate and everything was started and completed on time. Their work is spot on and second to none. If you need any roofing work, this is the team.

  Reply from the business

  Rick, Thank you so much! We’re honored by your kind words and thrilled to hear your experience was seamless from estimate to final inspection. Our team works hard to stay organized, on schedule, and transparent every step of the way—and it’s great to hear that came through. We truly appreciate your recommendation and are always here if you need anything in the future. Valorie Brown, President

• 5 out of 5Elements Massage Peoria Manager9 months ago

  We used JBS Roofing for our personal roof repairs needed. Everyone was very professional and very reasonably priced. Valorie was amazing and set the whole thing up. Her staff was prompt and professional. Very honest with all the information that we needed. They saved us a lot of money! We will be using them in the future for a total roof replacement when the time comes! Thank you!!!

  Reply from the business

  Thank you so much for the kind words! It was truly a pleasure helping you with your roof repairs. We’re so glad to hear the process was smooth, the pricing was fair, and that you felt well taken care of every step of the way. I'll be sure to share your feedback with the entire team—especially our staff who made it happen behind the scenes. We’re honored to have earned your trust and look forward to helping with your full roof replacement when the time comes! Valorie Brown President

• 5 out of 5William & Allison Letterman9 months ago

  JBS did a great job on our roof. Very efficient, started early every day and did an excellent job of clean up each and every day. Would definitely recommend.

  Reply from the business

  Mr. & Mrs. Letterman, Thank you so much! We're glad to hear you had a great experience with your roof installation. Our team takes pride in being efficient, starting on time, and leaving each jobsite clean and tidy every day. We truly appreciate your recommendation and your trust in JBS Roofing. If you ever need anything in the future, we’re just a call away! Valorie Brown President

• 5 out of 5James Hersch10 months ago

  Project bid and assessment were professionally presented.

  Reply from the business

  Thank you, James! We appreciate the 5-star review and the kind words about our team’s professionalism and pricing. It means a lot to know you were happy with your roof installation experience. Thank you for trusting JBS Roofing with your project! ~Valorie Brown | President