Innovative Home Concepts

8 of the 33 one and two-star reviews we hold, most recent first.

• 1 out of 5Chris WarrenEdited 2 weeks ago

  We hired Innovative Home Concepts (IHC) to install 18 Andersen windows in our home. Our windows were missing installation fasteners, had improperly fitting insect screens that allowed insects to enter our home, and had weep hole covers caulked shut, preventing proper water drainage (see attached Andersen inspection letter). Their sales representative set up an appointment with an inspector and later told us he was out sick (see text exchange). We attempted to call and email IHC several times after this and could not obtain a response. Despite IHC having a 10-year warranty on installation, we could not get them to come to our home to fix our windows. As a result, Andersen agreed to perform an inspection. They requested IHC to fix the installation issues with an Andersen representative present. IHC indicated that they would cooperate with Andersen’s request. Andersen showed up, however, a contractor from IHC was not present for their scheduled appointment. After we had already paid IHC in full for the project, we also received a preliminary lien notice from their supplier. I cannot recommend this contractor for window installation. After experiencing issues, we had a formal inspection done by Andersen Windows. The inspector documented clear installation issues caused by the contractor's team. If you use them, be sure to independently check their work.

  Reply from the business

  Chris — a few corrections for the record. Our production manager attended the Andersen inspection. When Andersen's technician asked for installers, a crew was at your home within twenty minutes, and every item was finished that same day. The screens are a factory fit issue, not an installation issue. We reported them to Andersen's supplier three weeks after install, with photos and all eight serial numbers, then spent months chasing replacements while the wrong parts shipped twice. The letter you posted actually confirms this: Andersen is replacing every screen and a sash. Manufacturers don't replace eighteen screens because of caulk. Where we fell short was communication. There was a stretch when you should have heard from us and didn't. That's fair, and it's ours to own. We've been installing windows for two decades. We may not be perfect, but we stand behind our work — every item on this job was inspected with Andersen's own technician before our crew left, and verified complete.

• 1 out of 5Amy TomasheskiEdited 7 months ago

  If it were possible to give negative stars I would. I had an incredibly disappointing experience with Innovative Home Concepts. The after install service is some of the worst I have experienced. I felt as if I was treated very poorly, especially for being a female as well. Lots of run around until my boyfriend called. Keep in mind he was on deployment with the military when he called so it was not easy for him to call. That should give you a perspective of the level of frustration I was feeling during this process that I had to resort to him calling to get a response. Only after that phone call do I get a response. I really wish I could recommend them, but I can't. In my opinion, the cost savings does not outweigh the struggle I had afterwards. I would have been better off spending a little more money and going with a bigger name company. I have an update to a 10 year review. I was surprised to get a notification that there was a response to my review on Innovative Home Concepts, considering I posted this review 10 years ago. I looked at the response and it appears to be a canned answer that they pulled from ChatGPT or some other AI site to respond to me.... It wasn't even filled in with their actual name, or number as you can see from the screenshot. Again, this just shows their apparent lack of professionalism.

  Reply from the business

  Hi Amy, I sincerely apologize - both for the original experience you had with us 10 years ago and for the automated response you received recently. You're absolutely right to call that out. That was an AI system we were testing that clearly failed, and it never should have been sent to you. That's on us, and I'm genuinely sorry for adding insult to injury. Reading your original review, I can only imagine how frustrating it must have been to feel ignored and to have your boyfriend call from deployment just to get a response. That's unacceptable, and I'm truly sorry we made you feel that way. I want you to know that Innovative Home Concepts is a woman-run company. Our day-to-day general manager, production manager, and most of our office staff are strong, competent women. The way you were treated does not reflect who we are or who we strive to be, and I'm sorry we failed you. We've grown and changed significantly over the past decade, but I understand that doesn't undo your experience. Thank you for holding us accountable - feedback like yours pushes us to do better. Sincerely, Courtney Wander, Innovative Home Concepts

• 1 out of 5TimEdited 11 months ago

  These guys just pay cheap labor to do half-assed work. The worst part of all is the fact that this place refused to repair my perimeter patio after calling me at home.

• 1 out of 5Sara Perry2 years ago

  Skylar, who is the owners son, completely ignored me and never sent a quote. Extremely unprofessional.

  Reply from the business

  Good Morning Sara, We do not provide estimates over email. Reading over the notes, I see he has tried several times to schedule a time to meet with you in person or over zoom to review the proposal. He has had the proposal ready for you. Please reach out to him to schedule a time to review. I apologize if you misunderstood our company policy regarding emailing estimates. This is something we do not do.

• 1 out of 5S Peterson2 years ago

  I’d recommend staying away from this company. Started out well, came out because I was told I had roof damage by another contractor. Dylan took a lot of pictures confirmed I had damage and in fact had enough to warrant a roof replacement. Had their public adjuster contact me (Toby) and I filled out all the information and signed a bunch of documents and then radio silence. Nothing, to follow up no response from emails or messages, been several months. If you want customer services or an actual new roof I guess you have to go with another company.

  Reply from the business

  I am sorry to hear that you have not gotten a response from Toby. I do not show in our CRM that you have tried to reach us here directly at the office. Could you please give us a call at 815.356.9020 so we can discuss? You can ask to speak to either Courtney or Raina. They are aware of this review and will take care of you from here on out.

• 1 out of 5Tonya Haase3 years ago

  I do not like leaving negative reviews and prefer to work out any issues I have directly with the company. However, Innovative has been so disappointing and unresponsive, I honestly feel like I don't have a choice at this point. I also wish someone had warned me prior to hiring Innovative. I hope this review saves someone else the hassle and frustration that my husband and I have experienced over the last several months. The only part that went well was the sales process. Once we signed our contract and paid our deposit, everything went downhill. We were contacted by multiple contractors saying they needed to come measure for our windows - it seems no one knew who was actually supposed to do the work. Once the windows were delivered, our installation day came and went without any work started, calls to warn us of the delay or to reschedule. This happened two more times. Each time I tried to be understanding and just asked that I be kept informed of any changes. We were never given that courtesy, not even an apology for the inconvenience of changing our work schedules. It wasn't until I contacted our sales person, who was still hoping to earn our business for siding, and complained that we finally got a response regarding our installation. Once the installation actually began, more than a month after our original scheduled date, it took three times longer than we were told. When we asked why it was taking so long we were told it was because they were not aware that we had aluminum siding. I find it hard to believe that neither the sales person that gave us the original quote for windows AND vinyl siding, or the contractor that measured the windows, noticed that we had aluminum siding. This is just one more example of poor communication between the people at Innovative and us paying the price. The work was considered "finished" even though they did not remove any of the stickers off the windows or install the screens. My husband and I were happy to be

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  As you experienced we had some troubles in our production department in 2022. Those problems have been addressed and our new production staff is eager to make things right. The replacement screens were ordered and are scheduled to arrive Mid- May. Please reach out if you need anything else. We apologize that you received bad communication in the past and hope make it up to you in the future.

• 1 out of 5Xhevat TahiriEdited 3 years ago

  Innovative Home Concepts started work on my house 1 year ago and the issues are still not resolved. They subcontracted most if not all of the work out. I had water leaking from roof this winter. My gutters are leaking and very uneven, the bracket were not secured to the house. The siding is un even. AND NOW THEY PUT A LIEN ON MY HOME!!! Please everyone Beware... save yourself this headache and stay away from Innovative Home Concepts. *******Innovative has just replied to my review. Please post the pictures that you stated you have for comparison. No need to to reply if you have pictures that show your work from a simular angle*****

  Reply from the business

  As you know we have photos of when the work was completed and it was completed properly. You had an ice dam which is what caused this damage that had nothing to do with the work we did. You are already in contact with our attorneys so please direct any further communication through their office.

• 1 out of 5Jason Miles3 years ago

  Never came back to quote siding

  Reply from the business

  I left this sit here because I was not sure exactly how to respond. As you are probably well aware all industries are short staffed- Ours being no exception. I apologize that you did not receive the quote you were looking for and I truly hope you were able to find a contractor to help fulfill your needs.

• gutters98
• gutter replacement29
• courteous staff19
• roof replacement17
• siding replacement10
• extra downspout9
• quick and honest estimate5
• storm damage repair5
• downspout replacement2

14 more of the 374 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5pacman43 weeks ago

  Best decision we made going with this company for all our windows. Great salesman, best installer and Riley provided great customer service

  Reply from the business

  Thank you for the wonderful review; we are delighted you chose us for your windows and appreciate your praise of our salesperson, installer, and Riley’s customer service. Please reach out anytime. We look forward to assisting with any future needs.

• 5 out of 5Guy Freund4 weeks ago

  Great job, amazingly fast. Its really nice to have working gutters again. Thank you Nathon for a great looking job

  Reply from the business

  Thanks for this. Nate takes pride in gutters that work and look right — I'll pass it straight to him. Appreciate you trusting us with it.

• 5 out of 5Hank Aguilara month ago

  Had a fantastic experience with IHC! It all began with Skyler and his presentation and breakdown of our project. To the crew coming on time and getting to work right away. And just like any project sometimes unexpected issues come up. But they were handled professionally and immediately. Thank you, Dylan/Ryleigh. As for the work itself…couldn’t be happier. Thank you IHC.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hank — thank you, this one means a lot. Skyler puts real work into that up-front breakdown so you know exactly what you're getting before anyone touches the house, and I'll make sure he, Dylan, and Ryleigh all see this. You named the part I care about most, though. No project runs perfectly — something always comes up. What matters is whether the crew owns it immediately instead of hoping you won't notice. Hearing they handled it right away is worth more to me than a job that went smooth by luck. Enjoy the new windows. Thanks for trusting us with your vinyl window replacement, and for being a great McHenry County customer to work with.

• 5 out of 5Delaney Peterson3 months ago

  Payton was a great help! He came out to my home in wonder lake to give me an estimate on new gutters. I ended up going with the 6 inch gutters in white! Nate did a great job with the install. Thank you Innovative and thank you Payton!

  Reply from the business

  Delaney, thank you for the wonderful review and for choosing Innovative for your gutter project. We’re glad Payton could help with the estimate and that Nate did a great job installing your new 6-inch white gutters. We appreciate your kind words and your business. If you need anything else, please don’t hesitate to contact us.

• 5 out of 5Jacki Nardiello3 months ago

  We received quotes and consultations from several different companies for gutter replacement. Payton was great and one of the main reasons we went with Innovative Home Concepts. He was respectful of my time, wasn’t pushy, and answered any questions I had about the process in a way that I felt was sincere and honest. He and Innovative Home Concepts are gems!

  Reply from the business

  Thank you, Jacki, for your thoughtful review and for highlighting Payton’s respectful, honest approach; we’re proud he and Innovative Home Concepts earned your trust. If you have any questions or need further assistance with your new gutters, please reach out. We’re here to help.

• 5 out of 5Paul Chiaverini3 months ago

  Payton was helpful and understood my specific instructions. I had a certain design for my gutter downspouts that was a little untraditional, however he understood the aesthetics i was trying to achieve

  Reply from the business

  Thank you, Paul — we appreciate your feedback and are glad Payton understood your vision for the custom downspouts and the untraditional aesthetic you wanted. If you need any adjustments or have another design in mind, please contact us; we welcome the opportunity to assist.

• 5 out of 5John3 months ago

  Courtney was very helpful and informative

  Reply from the business

  Thank you, John. We're delighted Courtney was helpful and informative. We appreciate your feedback and invite you to reach out if we can assist further.

• 5 out of 5Katie Ballard3 months ago

  As a first time homeowner and needing new gutters I could not be more happy with Payton and his knowledge of all things gutters. I had a few different quotes from other companies and he was able to answer all my questions that others were not, which ultimately made my final decision much easier.

  Reply from the business

  Thank you, Katie, for the wonderful review. We’re thrilled Payton could make your gutter decision easier and provide the answers you needed as a first-time homeowner. We appreciate your trust and are glad you’re happy with the results. If you need anything else in the future, please don’t hesitate to reach out.

• 5 out of 5Adam Halick3 months ago

  Payton was great to work with. Super responsive and throughout with the details of our project. He was very transparent with all considerations of the job we worked on and would reccomend working with him in the future.

  Reply from the business

  Thank you, Adam, for the kind words and for taking the time to share your experience. We’re thrilled Payton was responsive, thorough, and transparent throughout your project. Your recommendation means a lot, and we’ll be sure to pass this feedback along to him. We look forward to the opportunity to work with you again.

• 5 out of 5Michele Heick4 months ago

  I was completely satisfied with the whole team at IHC! They were on time and finished the job in one day. Raleigh Morton and Courtney Wander were polite and helpful each time we spoke. I will 100% recommend IHC.

  Reply from the business

  Thank you, Michele, for the 5-star review and for recognizing our team’s punctual one-day completion for your gutter installation; Raleigh Morton and Courtney Wander will be pleased to hear your comments. We appreciate your recommendation and remain committed to reliable, high-quality gutter service—please contact us anytime for future needs.

• 5 out of 5Matthew White4 months ago

  Payton was a big help! After all the special weather we have had I can now sleep peacefully in my home

  Reply from the business

  Thank you for the kind review, Matthew. We’re so glad Payton could help and that you can sleep peacefully again after the recent weather. We appreciate you trusting us with your home and are here anytime you need assistance.

• 5 out of 5Family Montain4 months ago

  Payton is very helpful and really understands the details of the project

  Reply from the business

  Thank you for the kind words and for taking the time to share your experience. We're thrilled Payton was helpful and attentive to the project details for your new James Hardie siding installation. We'll make sure to pass your feedback along to Payton and the team. If you need anything further, we're here to help. In the meantime enjoy the freedoms that come with quality fiber cement siding.

• 5 out of 5Sarah Lowry-Finer4 months ago

  Payton was so nice and informative, was not pushy, and offered great advice and ideas. I'm excited to get our project going and can't wait to follow back with photos after completion. What a lucky find!

  Reply from the business

  Thank you, Sarah. We’re delighted Payton provided helpful, pressure-free guidance and are excited to see your finished project. Please share photos when complete and contact us anytime for further support.

• 5 out of 5Zack Finer4 months ago

  Payton was straightforward, friendly and flexible, particularly given our interesting architecture. Very respectful of our time and preferences as well. I'm looking forward to working with him and the team on our gutter solution, and will update with photos and any additional observations at install time!

  Reply from the business

  Thank you, Zack. We appreciate your kind words about Payton’s straightforward, friendly, and flexible approach and are glad we respected your time and preferences. We look forward to installing a gutter solution tailored to your unique architecture; please share photos or observations at install so we can make any necessary adjustments and ensure it meets your expectations.

Exceptional projects start with trusted products. Andersen® 400 Series windows offer the performance and versatility that have made them a contractor favorite. The result is a beautiful, finished project built to stand the test of time. #AndersenWindows #ASeries . . . #EnergyEfficiency18 hours agoCall now

• Licensed

  “…IHC Public Adjusters, a separately licensed Illinois public adjusting firm…”

• Insured

  “…Roofing Contractor #104.015093 · Fully Insured: $1M GL / $1M WC / $1M Umbrella…”

• Bonded

  “…10003; A+ BBB Rating ✓ Licensed, Bonded & Insured The Premium Siding…”

• Warranty offered

  “…View All Areas About Contact Contact Us Warranty or New Repair Requests FAQ &#128222…”

• Free estimates

  “…📞 (815) 356-9020 💬 Text Free Estimate → Crystal Lake, IL · McHenry…”

• Financing available

  “…No surprises. No hidden costs. Financing available if needed. Written estimate 04…”

• 24/7 emergency call-out

  “…Mon–Fri 9 AM – 4 PM Phones: answered 24/7 — nights and weekends Get a Free…”

• Mentions the BBB

  “…Dealer (McHenry & Lake) BBB A+ Rating Best of Fox — Winner since 2011…”

• Family owned

  “…Crystal Lake, IL · McHenry County Family-Owned Since 2005 Your Home, transformed.…”

Their site also states: states a founding year.